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2003-1295-Minutes for Meeting September 12,2003 Recorded 10/6/2003DESCHUTES COUNTY OFFICIAL NANCY BLANKENSHIP, COUNTY COMMISSIONERS' JOURNAL it 1111111111IM1111IIII III Z 03-1 CLERKDS w 2003.1195 !0106/1003 09:25:46 AM DESCHUTES COUNTY CLERK CERTIFICATE PAGE This page must be included if document is re-recorded. Do Not remove from original document. Deschutes County Board of Commissioners 1130 NW Harriman St., Bend, OR 97701-1947 (541) 388-6570 - Fax (541) 388-4752 - www.deschutes.ora MINUTES OF MEETING TRAINING COMMITTEE FRIDAY, SEPTEMBER 12, 2003 Administration Building - 1130 NW Harriman St., Bend Present were Commissioner Tom DeWolf; Anna Johnson, Commissioners' Office; Dave Peterson, Information Technologies; Tom Anderson of Community Development; Mike Viegas, Risk Management; and Debbie Legg and Tracy Goodman, Personnel. Also in attendance were Marty Wynne, Finance; Mike Maier, County Administrator; Becky Jackson, Parole and Probation; and Mark Amberg, Legal Counsel. Marty Wynne called the meeting to order at 9:05 a.m. 1. Update of Orientation Video. Anna Johnson indicated that the script for the video has been distributed to department heads for approval, and the changes are due back to her by the end of the day. The video will contain an overview of the various locations of County facilities, and an organizational chart will be incorporated. She stated that the final script will be provided to Visual Thinking on Monday, September 15. (A copy of the draft script is attached as Exhibit A.) 2. Online Training Calendar Update. Anna Johnson said that the basics would be addressed first, since work on the new website is taking a lot of the County web developers' time. Eventually employees will be able to register for classes on-line, but at the beginning they will need to e-mail or call her to register. She added that Risk Management's required classes will be integrated into the schedule. Minutes of Training Committee Meeting Friday, September 12, 2003 Page 1 of 5 Pages 3. Training Schedule Update. A brief discussion took place regarding the schedule (a copy is attached as Exhibit B.) This schedule will include the PSU supervisory classes. Mike Maier will contact Sharon Noone regarding the cost of the PSU classes. If there are extra seats available for the supervisory classes, other local governmental agencies will be contacted. This same concept will be kept in mind for other classes, as appropriate and if seating is available. The group decided that the County should also pick up the cost of books and materials for any required classes. It was emphasized that employees should attend classes only with the approval of their department heads or the department head's designee. Personnel will need a list of those people who are approved to take the classes. Personnel will also tally the results of the class evaluation forms, and will share the results with the committee. Dave Peterson stated that he feels the advanced computer classes should be deleted from the schedule, as most employees do not need that level of training. If any employees feel they do and the cost can be justified, they could be allowed to take advanced computer training off-site. This holds true for other classes that won't be offered on-site. Commissioner DeWolf asked that PowerPoint training be given at least once a year, since this program is used quite often for presentation purposes. Marty Wynne added that the committee should take its position regarding what classes should be considered mandatory to the Board of Commissioners for its feedback and support. 4. Employee Online Survey Results. Anna Johnson gave an overview of the results of the online survey. (A copy is attached as Exhibit C.) Employees indicated that several types of training were considered very important, such as stress management, dealing with people, confidentiality rules, and supervisory skills. Minutes of Training Committee Meeting Friday, September 12, 2003 Page 2 of 5 Pages 5. Committee Schedule Assignments. Regarding reviews of specific classes, Customer Service (Employees): Conducting Meetings (Managers): Grammar Skills (All): Business Writing (All): Time Management (All): the following have been planned: Tom Anderson January 28 Dennis Luke December 11 Bonnie Baker Bonnie Baker Tracy Goodman Other classes will be screened in the future as appropriate. 6. HTE Update: Tracking Training Capabilities. October 19 October 9 to be determined Marty Wynne explained that there is a "miscellaneous" category in the personnel file for tracking; however, the effort would include massive data input at the beginning. It should be possible to get reports showing missed classes, and departments could monitor attendance and the necessity for refresher training. Commissioner DeWolf emphasized that if required training is not completed within a given timeframe, a notification should be given to the employee regarding potential suspension. He added that there would be a lot of Board support for this, because the County pays out far too much on legal cases already that may not have happened, or may have not been so expensive to the County, if the proper training had taken place. The emphasize needs to be on required training and supervisory skills. Dave Peterson stated that a fairly complex tracking program could be developed, but it may be necessary to contract the work out if it appears that it will be time-consuming. Commissioner DeWolf said that even if it costs $100,000, it would be a bargain when compared to what the County has been spending on recent legal cases. Mark Amberg agreed that prevention should be the primary objective. Commissioner DeWolf added that the main focus should be what is required; and the specific department requirements should be kept separate. Some departments, such as the Sheriff's Office and Community Development, require a lot of special training and licensing, and likely already track these within the department. It was decided that a representative of the Sheriff's Office should be encouraged to attend training committee meetings. Mike Maier will contact Darren Squire in this regard. Minutes of Training Committee Meeting Friday, September 12, 2003 Page 3 of 5 Pages 7. Discussion of Timelines. Anna Johnson explained that the orientation video should probably be screened, and the calendar approved, by mid-October. It was decided that much of the regularly scheduled Commissioners/Department Heads meeting on October 12 could be dedicated to presenting the training program. 8. Discussion of When Employees Should Take Classes. Debbie Legg stated that if a class is mandatory, the County picks up the cost; these typically involve classes required by Risk Management. Mike Maier observed that these classes need to be taken by new employees as soon as possible, and he feels Board support may be needed to enforce this. Tom Anderson added that the departments should be allowed to decide on additional classes that might be required by someone in a specific position. The group felt that for the program to be successful, as a rule employees should not be required to take classes on their own time. The necessity for them taking a class and scheduling would need to be determined by the department head. 9. Next Meeting. The next meeting will be scheduled for mid-October; Anna Johnson will contact everyone to set up the time and date. Action Items: ■ Mike Maier will contact Darren Squires to request that he represent the Sheriff s Office at committee meetings. • A determination needs to be made as to how HTE will be utilized for tracking purposes, and who will be responsible for the associated computer work and data input. ■ The committee will screen the videotape and preview the website calendar and information approximately the first week of October. ■ The committee will present the training calendar, guidelines and other information to department heads on October 12. Minutes of Training Committee Meeting Friday, September 12, 2003 Page 4 of 5 Pages • Information on classes will be made available on line to employees by November 1; this information would be for classes that are to begin in January. • Various committee members and other volunteers will screen outside training classes between now and the end of the year, continuing into next year as necessary. • The committee will meet to review and revise the training plan, the website calendar, course offerings, videotapes, documents and other information as needed. • The committee should define what courses are mandatory, and present this information to the Board for approval and support. Note: It is the understanding of all of the committee members that the training plan is a work in progress, and adjustments will be made as appropriate. Being no further items brought before the Committee, the meeting adjourned at 10:30 a.m. Respectfully submitted, . SO-PIIL— Recording Secretary Attachments Exhibit A: Draft Script for Inside Deschutes County Orientation Video Exhibit B: Draft Training Calendar Exhibit C: Training Survey Results Minutes of Training Committee Meeting Friday, September 12, 2003 Page 5 of 5 Pages Deschutes County Employee Orientation Video OVERVIEW SEGMENT VO: Welcome to Deschutes County and congratulations on your new job. To help you get settled -in, County management wants you to be aware of all the great services our departments offer employees and Deschutes County taxpayers. So, to help get you acquainted with us, a quick overview of all County departments will be reviewed with you now. A more in-depth explanation of some of the departments you'll use more often as a Deschutes County employee will be next. VO: Let's start with the Administrative Services Department. This -building for this department is located near Downtown Bend on Harriman and Lafayette and will be relocated in 2004 nearby in the County/State building on Lafayette and the Parkway. This department manages the Veteran's Services Office, Risk Management, Personnel, Building and Maintenance, Property �? Management, Public Communications and the Board of County Commissioners, who are Dennis Luke, Tom DeWolf and Mike Daly. The Commissioners hold two public meetings a week and you're welcome to attend one of them to better understand some of the decisions they have the responsibility of making. SOT: MMaier saying something about what the department's chief goal is, or welcoming the new employees. VO: Have you bought a home in Deschutes County? Do you know how much your home is worth or how much the property taxes are? There is a County department that has those answers for you, the Assessor's Office. This department is located off of Wall and Norton but will be relocating to the new State/County building in the Summer of 2004. The Deschutes County Assessor is an elected official responsible for determining the real market and assessed values of all property in Deschutes County and for calculating property taxes on behalf of 64 separate taxing districts. The department is comprised of Appraisal, Assessment Records, and Cartography sections. SOT: Scot Langton on the services the Assessor's office provides.... VO: The Community Development Department (CDD), through its four divisions and their programs, facilitates orderly growth and development in the Deschutes County community. The Planning Division regulates zoning and land use through various application processes, Environmental Health manages licensed restaurant facilities and on site sewage programs, as well as prevention and management of communicable diseases. Building Safety manages the permitting of commercial and residential construction to assure that state and local building code requirements are met and Code Enforcement investigates complaints and issues citations where warranted in these three divisions. SOT: Nancy Blankenship about the services to community members, etc. VO: The District Attorney's Office is responsible for enforcing the laws of Oregon, supporting the Constitution, upholding, and enforcing the integrity of the judicial and correctional systems. The office reviews police reports alleging violations of laws within the County's boundaries, prosecutes crimes and violations reported, upholds court orders and provides a Victim Assistance Program. The Commission on Children and Families (also known as CCF) is the next department to tell you about. This department's goal is to promote local responsibility for the health of the community, children and families. This department is located on Bend's West side Exhibit 1 f Page / of but will move to the Deschutes County Services Building near downtown Bend next Summer. This department works closely with local agencies, coalitions, businesses and individual citizens to improve the health and livability of our regional and County communities. CCF will have it's 10 -year anniversary in 2004. SOT: Scott Johnson about services, and benefits to the community. VO: When it comes to having fun, everyone should learn about the Deschutes County Fair and Expo Center. This meeting and event center is known for holding big name acts and hosting the annual Deschutes County Fair. This 232 acre state-of-the-art facility is the premiere choice for planners holding events East of the Cascades and the newest facility in the State of Oregon. The Fair and Expo Center is located on the south side of Redmond just off Highway 97 and adjacent to the Redmond Municipal Airport. The department that does the accounting for the annual Fair each year is the Finance Department. Finance is relocating to the new State/County building and is responsible for three main functions; tax, accounting and treasury. Most importantly to you, payroll comes from this department! Activities in this branch of the County are; annual budget coordination for the County, accounts payable, revenue collection, collecting transient room taxes from County lodging properties, dog licensing and much more. VO: The Deschutes County Human Services Building is on the East side of Bend and is home to both the Health and Mental Health Departments. The Deschutes County Health Department's goal is to promote community -wide health, provide health assurance and disease prevention services to the County. This department is the single largest provider of immunizations and Family Planning services in the County. The Department also offers services that improve resident access to health care by providing information and referral, case management, and home visits by public health nurses. Deschutes County Mental Health is responsible for providing a variety of services to County residents who have mental health problems, alcohol or drug dependency, or developmental disabilities. The Department's philosophy is to emphasize the delivery of services that are easily accessible to as many County residents as possible. SOT: Gary Smith expanding on Mental Health services and benefits to the public VO: Breaking innovative ground on a regular basis is the Deschutes County Juvenile Community Justice Department. This department is located on the North side of Bend, and promotes community protection and service, works to prevent crime and its harmful effects, and repairs damage caused by crime to individual victims and communities. The Juvenile department confronts juvenile crime by addressing public safety issues, high-risk behavior, and by holding offenders accountable to victims and the community. The Deschutes County Adult Corrections Department, or Parole and Probation as it is commonly known, like to think of themselves as change agents of behavior while still holding adult offenders responsible for the crimes they commit. This department is located on the North side of town and services four specialized caseloads for family violence offenders, sex offenders, mentally ill offenders and offenders requiring more intensive supervision. Offices are strategically placed throughout Deschutes County, including Redmond and La Pine, to serve offenders living in the outlying areas. SOT: Becky Jackson on the types of offenders her department works with..... VO: The legal minds of Deschutes County all reside in the Legal Counsel Department, another relocating department. This department works directly for the Board of County Commissioners and provides legal advice and support on municipal and civil matters. The Legal Counsel also drafts and reviews ordinances, resolutions and orders and provides general legal counsel concerning County business to the Commissioners and much more. The Counsel tries cases for Exhibit_A Page .2- of q the County to enforce County ordinances relating to animal control, community development, land use and solid waste. The next department to show you will be familiar and hopefully you've never had to use the services there. The Deschutes Coutlty 9-1-1 office is a public safety -dispatching agency that started in 1985. This department is located inside the Sheriff's Office building and takes calls for police, fire, and medical service assistance for the 9-1-1 service district in Deschutes County. This agency dispatches for 14 police and fire/emergency medical services (EMS) and works closely with the U.S. Forest Service, Bureau of Land Management, Air Life, State Police and other State and Federal agencies. The 9-1-1 Service District covers more than 3,000 square miles and services a core population of 120,000, not including the two million visiting tourists the area receives each year. SOT: Dave Malcolm on what kind of calls the 911 system usually receives in the County VO: One department you have already worked with that will become of great importance to you is the Personnel Department. Not only does this department assist management in hiring new employees, it administers salaries and benefits for approximately 900 employees who work for Deschutes County. This department is responsible for maintaining Countywide personnel records and files, administering insurance, retirement and numerous voluntary benefit programs for employees. Personnel also negotiates and implements four employee union contracts and assists employees in any way they can. Personnel also provides assistance to the public seeking employment opportunities with Deschutes County. That brings us to the Risk Management department, which works hand-in-hand with Personnel and Legal Departments. Risk Management self -funds and administers County liability for General Liability (internal and external lawsuits), Workers' Compensation (employee injuries), County -owned vehicles (over 300 of them), unemployment, and County property (buildings and their contents). Risk Management is also responsible for safety and health training administration. Risk Management's goal is to help all County employees and volunteers leave work in the same condition as when they arrived. On the job safety is one of Risk's primary functions and concerns. SOT: Mike Viegas speaking further on the goals of Risk Management.... VO: The Road Department, located on South 27`}' Street, develops, operates and maintains the County's road system. This department is responsible for maintaining and improving 830 miles of County roads, 700 miles that are paved and 130 that are not paved as well as 66 bridges. Other than routine road and bridge maintenance, this department also responds to emergency road hazards and natural disasters. They maintain all County heavy equipment and fleet cars, excluding the Sheriff's Office vehicles. That transitions us nicely to the Sheriff's Office whose mission is to serve the community by providing superior public safety and service in an ethical and fiscally responsible manner while preserving the rights of all individuals. This office, located in the Sheriff's complex on the North side of town, has substations in La Pine, Alfalfa, Sisters and Terrebonne, the guiding principles of the Deschutes County Sheriff's Office are accountability to the public, excellent and cost-effective public safety and to be a workplace that encourages personal and profession development. SOT: Les Stiles telling a bit more about his employees or the services the dept. provides VO: The County Surveyor, an elected official of Deschutes County, is responsible for preservation of surveys filed within the County. This office is located on Harriman and Lafayette near downtown Bend. Documents available in this department are records of survey, subdivision plats, government land office surveys and copies of tax maps. This Department's goal is to provide leadership in the collection and distribution of survey related information for the County. Exhibit .14 Page _ 3 of �_ Solid Waste is the next department I'll tell you about. It's located near the Road Department on South 27th Street and is very popular among the citizens of Deschutes County. People are always fascinated about how the landfill is created and about the process of collecting solid waste. In cooperation with nearby cities, this department manages all waste in the County and regulates the collection and recycling of garbage. Solid Waste provides County citizens with an efficient and environmentally sound method for dealing with their recyclables and garbage. SOT: Timm Schimke on the solid waste services provided to the citizens of Deschutes County VO: One of the last departments I haven't mentioned yet and that you'll use a lot is Information Technologies. Soon to relocate in the new Warehouse Building on Lafayette, employees in this department will assist you in maintaining the life of the technical equipment you use in your job. This could mean scanners, laptops, your office computer, and printers. This department is behind the scenes and only works for Deschutes County employees, the public doesn't have access to their services. SOT: Dave Peterson on something his dept can offer to new employees. VO: Standup, Mike -Well, those are the County departments in a quick overview. Deschutes County management hopes it was useful to you as a new employee. They thank you for applying to work at the County and hope this is your beginning of a long and enjoyable career within Deschutes County government. Exhibit A Page t� of Deschutes County 1130 NW Harriman St., Bend, OR 97701-1947 Fax (541) 388-4752 - www.desclrutes.or Deschutes County Training Calendar 2003-2004 SECOND QUARTER -Oct -Dec 2003 PSU Supervision in the Public Sector Classes October 30 Supervision in the Public Sector November 13 Legal Requirements December 4 Strategic Visioning & Planning December 18 Union Issues for Supervisors THIRD QUARTER -Jan -Mar 2004 PSU Supervision in the Public Sector Classes January 8 Getting the Work Done January 22 Project Management February 5 Hiring & Promotional Selection February 12 Performance Management & Appraisal February 26 Employee Development March 11 Discipline & Discharge Feb. Staff Classes Tuesday, 10 Interpersonal Communication Customer Service Wednesday, 11 Customer Service Interpersonal Communication Thursday, 12 Finance Class/Finance Dept. March: IT Classes Tuesday, 16 Word -Beginning Wednesday, 17 Excel -Beginning Thursday, 18 Outlook -Beginning FOURTH QUARTER- April -June 2004 April: Supervisory Classes Tuesday, 14 Finance/Accounting Wednesday, 15 Finance/Accounting Dealing with the Media/AJ May: Staff Classes Tuesday, 18 Wednesday, 19 Technical Writing Conducting Meetings Conducting Meetings Technical Writing 8a -Noon 1p -5p 8a -Noon 1p -5p TBD 9a -4p 9a -4p 9a -4p 9a -4p 9a -4p 9a -Noon 8a -Noon 1p -5p 8a -Noon Ip -5p Exhibit Page of /�_ Thursday, 20 Finance Class/Finance Dept. TBD June: IT Classes Tuesday, 20 Word -Intermediate 9a -4p Wednesday, 21 Excel -Intermediate 9a -4p Thursday, 22 Outlook -Intermediate 9a -4p FIRST QUARTER -July -September July: Supervisory Classes Tuesday, 20 Wage & Hour Law (FLSA or Nat'l Seminar Group) Family Medical Leave (FMLA or Bureau of Labor or Nat'l Seminar Group) Wed, 21 Family Medical Leave (FMLA or Bureau of Labor or Nat'l Seminar Group) Wage & Hour Law (FLSA or Nat'l Seminar Group) August: Staff Classes Tuesday, 17 Wednesday, 18`h Thursday, 19ch September: IT Classes Tuesday, 21 Wednesday, 22 Thursday, 23 Customer Service Sexual Harrassment Sexual Harrassment Customer Service Finance Class/Finance Dept. Writing Press Releases/AJ Word -Advanced Excel -Advanced Outlook -Beginning SECOND QUARTER October: Supervisory Classes Tuesday, 19 Finance/Accounting Sexual Harrassment Wednesday, 20 Sexual Harrassment Finance/Accounting November: Staff Classes Tuesday, 16 Wednesday, 17 Thursday, 18 December: IT Classes Tuesday, 7 Wednesday, 8 Thursday, 9 Customer Service Interpersonal Communication Interpersonal Communication Customer Service Finance Class/Finance Dept. Internet Explorer Outlook -Intermediate Word -Beginning 8a -Noon 1p -5p 8a -Noon 1p -5p 8a -Noon 1p -5p 8a -Noon 1p -5p TBD 9a -Noon 9a -4p 9a -4p 9a -4p 8a -Noon 1p -5p 8a -Noon 1p -5p 8a -Noon 1p -5p 8a -Noon 1p -5p TBD 9a -4p 9a -4p 9a -4p Exhibit /3 Page of / a City County Insurance Services (CIS) and Special Districts Association of Oregon (SDAO) Invite you to attend their jointly sponsored training session for supervisors on HIRING, PROMOTIONS AND USING PROBATION EFFECTIVELY OVERVIEW Statistics show that two-thirds of the hiring selections made by organizations without strategic hiring and orientation practices end up being mistakes. And correcting a hiring mistake is both costly and time consuming, which is unwelcome news to public entities walking a budget tightrope. Employers who have faced employment lawsuits uniformly agree that there is no better way to spend resources than in the area of prevention. This '/2 day session will explore the pitfalls of poor hiring practices and provide participants with tools and information on how to identify potential legal trouble and minimize exposure in the future. Please join us for this fast -paced "hands on" workshop! WHO SHOULD ATTEND All managers and supervisors should attend this training session. This session is also open to elected officials who are also responsible for hiring managers or directors. Topics INCLUDE ■ How to accurately -word position announcements ■ Updating job descriptions outlining essential functions and physical demands ■ Proper interviewing techniques and questions that get the information you need to make the right decision ■ Conducting thorough reference and background checks ■ At -will employment language and other important details in your Offer of Employment letter ■ Organizing your employee orientation program to includes job expectations, conduct and safe work rules ■ Understanding and using new employee probationary periods effectively INSTRUCTOR Kathy Peck, Attorney at Law, became a partner with Williams, Zografos & Peck in 1987. Her practice concentrates in the area of employment law, with a special emphasis on supervisory training and preventive labor relations. She is a lecturer on employment law topics and has produced articles for numerous publications. DATES AND LOCATIONS ❑ Albany, October 23 ❑ Coos Bay, October 24 Linn County Fair Expo Center Coos Bay Library 3700 Knox Butte Rd. 525 W. Anderson Ave. Phone: 541.926.4314 Phone: 541.269.1101 ❑ Baker City, October 14 ❑ Pendleton, October 15 Best Western Sunridge Inn Red Lion Hotel One Sunridge Ln. 304 SE NYE Ave. Phone: 541.523.6444 Phone: 541.276.6111 ❑ Bend, October 21 ❑ Tualatin, September 30 The Riverhouse Sweetbrier Inn 3075 N. Hwy 97 7125 SW Nyberg Rd. Phone: 800.547.3928 Phone: 503.692.5800 Exhibit L�> Page 3 of / a REGISTRATION Registration: 8 - 8:30 a.m. Seminar: 8:30 a.m. - Noon PLEASE PRINT (COPY FOR ADDITIONAL REGISTRANTS) NAME: TITLE: ENTITY: BILLING ADDRESS: YOUR E-MAIL: PHONE: *CIS MEMBER? YES NO SDAO MEMBER? YES *CIS Member is an entity who currently has either General Liability &lor Workers Compensation coverage LOCATION: ❑ ALBANY ❑ BAKER CITY ❑ BEND ❑ COOS BAY ❑ PENDLETON To Submit Your Registration Online: www.cciservices.com and click on "Fall Supervisor Training" (preferred) Register online for instant registration and confirmation! Fax: 503-585-1140 (attn: Trent McGath) Payment Please Do NOT Send a check, you will be billed. No ❑ TUALATIN COST ❑ $25 per person CIS/SDAO members who register on or before September 19, 2003 ❑ $35 per person CIS/SDAO members who register after September 19, 2003 ❑ $45 per person Non-members Early Bird Registration/Group Discount Buy 4, gget 1 FREE: CIS/SDAO members who register on or before September 19, 2003 will receive every 5t registration at no charge. Cost includes continental breakfast and course materials. CANCELLATIONS A $15 administrative fee will be assessed to your cancellation refund if received by CIS less than 4 days prior to the event date. If CIS is not notified prior to the event and the registrant does not attend the workshop a full registration fee will be billed to the organization. SPECIAL ACCOMMODATIONS AND GLIESTIONS We want to remove any barriers to your attendance at CIS/SDAO programs. If you need special accommodations or have any special dietary needs, please contact Trent McGath at 503.585.1121, ext. 315, or 1.800.922.2684 ext. 315, at least four days prior to the event date. Exhibit 0 Page ___4_ ofi ? _ Risk Management Training Schedule September 2003 Through December 2004 September 3rd, 2003 8:00 AM - 9:00 AM 9:30 AM - 10:30 AM 1:30 PM - 2:30 PM September 4th, 2003 1:30 PM - 3:00 PM September 10th, 2003 8:00 AM - 9:00 AM 9:30 AM - 10:30 AM September 17th, 2003 8:00 AM - 9:00 AM 9:30 AM - 10:30 AM September 24th, 2003 8:00 AM - 9:00 AM October 1st, 2003 8:00 AM - 9:00 AM 9:30 AM - 10:30 AM 1:30 PM - 2:30 PM October 2nd, 2003 1:30 PM - 3:00 PM October 8th, 2003 8:00 AM - 9:00 AM 9:30 AM - 10:30 AM October 15th, 2003 8:00 AM - 9:00 AM 9:30 AM - 10:30 AM October 22nd, 2003 8:00 AM - 9:00 AM Hazard Communication Personal Protective Equip. Fire Extinguishers Non -Harassment Blood Borne Pathogens Hearing Conservation Risk/Personnel Conf. Room Risk/Personnel Conf. Room Risk/Personnel Conf. Room Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Risk/Personnel Conf. Room Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Fire Extinguishers Juvenile Justice Bldg. Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Risk/Personnel Conf. Room Exhibit 9 Page _�_ of 12— November 5th, 2003 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM 1:30 PM — 2:30 PM November 6th, 2003 1:30 PM — 3:00 PM November 12th, 2003 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM November 19th, 2003 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM November 26th, 2003 8:00 AM — 9:00 AM December 3 d, 2003 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM 1:30 PM — 2:30 PM December 4th, 2003 1:30 PM — 3:00 PM December 10th, 2003 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM December 17th, 2003 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM Hazard Communication Personal Protective Equip. Fire Extinguishers Non -Harassment Blood Borne Pathogens Hearing Conservation Risk/Personnel Conf. Room Risk/Personnel Conf. Room To Be Announced Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Hazard Communication Personal Protective Equip. Fire Extinguishers Non -Harassment Blood Borne Pathogens Hearing Conservation Risk/Personnel Conf. Room Risk/Personnel Conf. Room Risk/Personnel Conf. Room To Be Announced Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room December 24th, 2003 8:00 AM — 9:00 AM Ergonomics Risk/Personnel Conf. Room Exhibit_ Page of 7Z January 7th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM January 8th, 2004 1:30 PM — 3:00 PM January 14th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM January 21St, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM January 28th, 2004 8:00 AM — 9:00 AM 1:30 PM — 2:30 PM February 4th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM February 5th, 2004 1:30 PM — 3:00 PM February 11th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM February 18th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM February 25th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM March 3rd, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Ergonomics Risk/Personnel Conf. Room Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Exhibit Page — 7 of l March 4th, 2004 1:30 PM — 3:00 PM March 10th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM March 17tH, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM March 24th, 2004 8:00 AM — 9:00 AM 1:30 PM — 2:30 PM April 1St, 2004 1:30 PM — 3:00 PM April 7th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM April 14th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM April 21St, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM April 28tH, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM May Stn 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM May 6tH, 2004 1:30 PM — 3:00 PM Non -Harassment Hearing Room A Blood Borne Pathogens Risk/Personnel Conf. Room Hearing Conservation Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Fire Extinguishers Non -Harassment Risk/Personnel Conf. Room To Be Announced Hearing Room A Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Blood Borne Pathogens Risk/Personnel Conf. Room Hearing Conservation Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Ergonomics Risk/Personnel Conf. Room Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Hearing Room A Exhibit U Page of 1Z May 12t1', 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM May 19th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM May 26th, 2004 8:00 AM — 9:00 AM 1:30 PM — 2:30 PM June 2n,I, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM June 3rd, 2004 1:30 PM — 3:00 PM June 9th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM June 16th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM June 23rd, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM July 1St, 2004 1:30 PM — 3:00 PM July 7th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM July 14th, 2004 8:00 AM — 9:00 AM 9:30 AM -10:30 AM Blood Borne Pathogens Risk/Personnel Conf. Room Hearing Conservation Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Fire Extinguishers Ergonomics Non -Harassment To Be Announced Risk/Personnel Conf. Room Hearing Room A Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Blood Borne Pathogens Risk/Personnel Conf. Room Hearing Conservation Risk/Personnel Conf. Room Exhibit 46 Page of / 2- July 21St, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM July 28"', 2004 8:00 AM — 9:00 AM 1:30 PM — 2:30 PM August 4th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM August 5"', 2004 1:30 PM — 3:00 PM August 11th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM August 18th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM August 25th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM September 1st, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM September 2nd, 2004 1:30 PM — 3:00 PM September 8th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Ergonomics Risk/Personnel Conf. Room Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room September 15th, 2004 8:00 AM — 9:00 AM Violence in the Workplace Risk/Personnel Conf. Room 9:30 AM — 10:30 AM Safety Committees Risk/Personnel Conf. Room Exhibit Page lo of �Z September 22nd, 2004 8:00 AM — 9:00 AM 1:30 PM — 2:30 PM October 6th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM October 7th, 2004 1:30 PM — 3:00 PM October 13th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM October 20th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM October 27th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM November 3'd, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM November 4th, 2004 1:30 PM — 3:00 PM November 10th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM November 17th, 2004 8:00 AM — 9:00 AM 9:30 AM — 10:30 AM November 24th, 2004 8:00 AM — 9:00 AM 1:30 PM — 2:30 PM December 1St, 2004 Ergonomics Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Ergonomics Risk/Personnel Conf. Room Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Ergonomics Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Exhibit Page / < of /Z 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM December 2nd, 2004 1:30 PM — 3:00 PM December 8th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM December 15th, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM December 22nd, 2004 1:30 PM — 2:30 PM 3:00 PM — 4:00 PM Hazard Communication Risk/Personnel Conf. Room Personal Protective Equip. Risk/Personnel Conf. Room Non -Harassment Blood Borne Pathogens Hearing Conservation Hearing Room A Risk/Personnel Conf. Room Risk/Personnel Conf. Room Violence in the Workplace Risk/Personnel Conf. Room Safety Committees Risk/Personnel Conf. Room Fire Extinguishers To Be Announced Ergonomics Risk/Personnel Conf. Room Exhibit Q Page LZo f 1 r ►1 k-lili unitne purvey Hppiwation Online Survey Report Deschutes County Training Survey Results Q-1 1piease rate the following training topics by their importance to you. Beginning computer training (Word, Excel, Outlook, Internet Explorer) Least Important 72 29.75% 39 16.12% Neutral 50 20.66% 39 16.12% Most Important 31 12.81% Don't Know 11 4.55% Page 1 of 4 Intermediate computer training (Word, Excel, Outlook, Internet Explorer) Least Important 32 13.22% 42 20 8.26% Neutral 41 16.94% 67 79 32.64% Most Important 60 24.79% Don't Know 10 4.13% Advanced computer training (Word, Excel, Outlook, Internet Explorer) Least Important 25 10.33% 42 14 5.79% Neutral 46 19.01% 67 70 28.93% Most Important 70 28.93% Don't Know 17 7.02% Technical/business writing Least Important 37 15.29% 42 28 11.57% Neutral 77 31.82% 67 57 23.55% Most Important 26 10.74% Don't Know 17 7.02% Public speaking Least Important 30 Least Important 42 17.36% 5.37% 29 11.98% Neutral 67 27.69% 24.79% 62 25.62% Most Important 28 11.57% Don't Know 14 5.79% Customer service skills Least Important 30 12.40% 13 5.37% Neutral 56 23.14% 60 24.79% Most Important 64 26.45% Don't Know 19 7.85% Interpersonal communication i http://www.deschutes.org/cdd/surveys/index.cfm?fuseaction=r Exhibit page _ / of f. 9/8/2003 CDD Online Survey Application Q-� =i Least Important 9 3.72% 27 16 6.61% Neutral 50 20.66% 59 79 32.64% Most Important 66 27.27% Don't Know 22 9.09% Page 2 of 4 , Project prioritization Least Important Least Important 27 11.16% 8 15 6.20% Neutral 59 24.38% 112 72 29.75% Most Important 50 20.66% Don't Know 19 7.85% Stress management Least Important Least Important 7 2.89% 8 11 4.55% Neutral 50 20.66% 112 75 30.99% Most Important 79 32.64% Don't Know 20 8.26% Q- 2 Please rate the following training topics by their importance to you. Telephone communications Least Important 52 21.49% 22 9.09% Neutral 77 31.82% 61 25.21% Most Important 21 8.68% Don't Know 9 3.72% Dealing with difficult people Least Important 6 2.48% 8 3.31% Neutral 31 12.81% 112 46.28% Most Important 75 30.99% Don't Know 10 4.13% Confidentiality rules and policies Least Important 18 7.44% 15 6.20% Neutral 63 26.03% 70 28.93% Most Important 64 26.45% Don't Know 12 4.96% Interacting with the media Least Important 48 19.83% 23 9.50% Neutral 78 32.23% 49 20.25% Most Important 33 13.64% Exhibit 0 http://www.deschutes.org/cdd/surveys/index.cfm?fuseaction=repc page Z of 9/8/2003 t✓lili vniine 6urvey Application I Page 3 of 4 IDon't Know 11 4.55% I How to write press releases Least Important 88 36.36% 20.66% 32 13.22% Neutral 64 26.45% 26.86% 27 11.16% Most Important 19 7.85% Don't Know 12 4.96% Team/consensus building Least Important 25 10.33% 20.66% 21 8.68% Neutral 61 25.21% 26.86% 75 30.99% Most Important 48 19.83% Don't Know 12 4.96% Conducting meetings Least Important Least Important 50 20.66% 12 24 9.92% Neutral 65 26.86% 69 65 26.86% Most Important 24 9.92% Don't Know 14 5.79% Sexual harrassment Least Important Least Important 56 23.14% 12 31 12.81% Neutral 80 33.06% 69 40 16.53% Most Important 21 8.68% Don't Know 14 5.79% Q- 3 Please rate the following training topics by their importance to you. Giving performance evaluations/Hiring, disciplining, and firing Least Important 53 21.90% 10 4.13% Neutral 53 21.90% 54 22.31% Most Important 64 26.45% Don't Know 8 3.31% The basics of management Least Important 38 15.70% 12 4.96% Neutral 57 23.55% 69 28.51% Most Important 57 23.55% Don't Know 9 3.72% Finance/Accounting Least Important 62 25.62% 26 10.74% Exhibit 0 http://www.deschutes.org/edd/surveys/index.cfm?fuseaction=r, page 3 of �_ 9/8/2003 CDD Online Survey Application Neutral Most Important Don't Know 74 30.58% 40 16.53% 29 11.98% 11 4.55% Page 4 of 4 Understanding Wage and Hour Law and Family Medical Leave Act (FMLA) Least Important 45 18.60% 29 11.98% Neutral 74 30.58% 50 20.66% Most Important 31 12.81% Don't Know 13 5.37% Q- 4 Please feel free to submit any comments regarding possible training topics the view County could offer in the future. These comments are anonymous and will be Resp>nsEs. used only for the purpose of scheduling training programs. Exhibit Page 4 of l7 http ://www.deschutes, org/edd/surveys/index.cfm?fuseaction=report&sid=1007 9/8/2003 Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Most Don't Important Neutral Important Know Question Ed El V— El Ed M El 1.1 Beginning computer training (Word, Excel, Outlook, Internet Explorer) 1.2 Intermediate computer training (Word, Excel, Outlook, Internet Explorer) El 12 E 1.3 Advanced computer training (Word, Excel, Outlook, Internet Explorer) El El E 1.4 Technical/business writing 1.5 Public speaking E] 0 [2 1.6 Customer service skills El El M 1.7 Interpersonal communication El El El El El El 1.8 Project prioritization El EJ E El U 1.9 Stress management El El 10 El El U 2.1 Telephone communications El EMI ED 0 D Ed 2.2 Dealing with difficult people El El El E.1 Q El 2.3 Confidentiality rules and policies 2.4 Interacting with the media LAS LJ 2.5 How to write press releases ... El H 2.6 Team/consensus building El M H 2.7 Conducting meetings El � EJ 2.8 Sexual harrassment H H 3.1 Giving performance evaluations/Hiring, disciplining, and firing 3.2 The basics of management El El ":.[a El [91 H 3.3 Finance/Accounting El El El El [E] 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FMLA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: Exhibit Page �� Of/ rc- P ?00,3 DC(�a FF r�,�rn► �U IV��O��Sr Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Important Neutral Most Important Don't Know Question Q f W 1.1 Beginning computer training (Word, Excel, Outlook, Internet Explorer) fE EN 1.2 Intermediate computer training (Word, Excel, Outlook, Internet Explorer) L9 0 E H Ed 1.3 Advanced computer training (Word, Excel, Outlook, Internet Explorer) N A F&I M N 1.4 Technical/business writing H9 0 bi R 0 W 1.5 Public speaking Q 1W Pad M 0 n 1.6 Customer service skills F [ [9 EM ri ® 1.7 Interpersonal communication Q ❑z 9 [0 ® 1.8 Project prioritization [M R] 0 [2 d n 1.9 Stress management M El ( EJ 0 0 0 2.1 Telephone communications Q 0 0 0 2.2 Dealing with difficult people EJ 9 2.3 Confidentiality rules and policies Q 0 2.4 Interacting with the media Q Q 2.5 How to write press releases 0 0 Z 0 [I El Ed 2.6 Team/consensus building { ] x 21 ft] N 2.7 Conducting meetings Q Q M 2.8 Sexual harrassment Q Q Ed 3.1 Giving performance evaluations/Hiring, disciplining, and firing Q Q� Q 3.2 The basics of management FM Q NJ R ® 3.3 Finance/Accounting Q Q Ed Q 0 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FM LA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: Exhibit 6 Page ( of G/ Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Most Don't Important Neutral Important Know Question i, J L i Lel a a D- a u o a a a a a a U, T I a a a El R a a a a a a >�- a a a a X a a a a a a Y' C L1 a a El a EI a X a a a s E a [a a a L1 a a a a n a u ❑ a i a E-1 I a a a a a Cl F-1 a a �d [A a a �z c n❑ a a s a s ai a a a F-1 Ul EJ 1-i C 1-1 I C] ❑ El C7 Ci Cl F-1 a a a a a L] EU I: a a 1.1 Beginning computer training (Word, Excel, Outlook, Internet Explorer) 1.2 Intermediate computer training (Word, Excel, Outlook, Internet Explorer) 1.3 Advanced computer training (Word, Excel, Outlook, Internet Explorer) 1.4 Technical/business writing 1.5 Public speaking 1.6 Customer service skills 1.7 Interpersonal communication 1.8 Project prioritization 1.9 Stress management 2.1 Telephone communications 2.2 Dealing with difficult people 2.3 Confidentiality rules and policies 2.4 Interacting with the media 2.5 How to write press releases 2.6 Team/consensus building 2.7 Conducting meetings 2.8 Sexual harrassment 3.1 Giving performance evaluations/Hiring, disciplining, and firing 3.2 The basics of management 3.3 Finance/Accounting 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FMLA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: Exhibit e Page 7 of _� t"` 1 AW + m A614111, Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Important Neutral Most Important Don't Know Question • [Od F ❑R ® ® 1.1 Beginning computer training (Word, Excel, Outlook, Internet Explorer • m R� A no 0 1.2 Intermediate computer training (Word, Excel, Outlook, Internet Explore RE R Fel R 0 ® 1.3 Advanced computer training (Word, Excel, Outlook, Internet Explorer) no ® F ® ® ® 1.4 Technical/business writing 0 ® A ❑ ® 1.5 Public speaking ❑ ® K IR ❑ ❑ ❑ 1.6 Customer service skills F&I F6,0 §MM 1.7 Interpersonal communication ® ® 1.8 Project prioritization ❑ Fol I 0 ® ® 1.9 Stress management`' ® 'K rV1, 1" A no ® 2.1 Telephone communications i Al ❑ 2.2 Dealing with difficult people 0 ❑ ® Iii ❑ 2.3 Confidentiality rules and policies ❑ 2.4 Interacting with the media IF-]] IN �51 ❑ 0 2.5 How to write press releases n 0 IR 0 X ® ® 2.6 Team/consensus building F I] F 9 X W D 2.7 Conducting meetings =' 1 'X IN -1 0 ® ❑ F01 2.8 Sexual harrassment R N ® N N ® 3.1 Giving performance evaluations/Hiring, disciplining, and firing EE nr 10 ro ® 3.2 The basics of management ❑ N 0 0 ® 3.3 Finance/Accounting 0 'X ❑ FBI ❑ ® ® 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FMLA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: Exhibit Page of �/ F Powe /,GZ'� ✓��` DC(T staFF —pIw/ �" ,dw P,Vt b re{urninOx �X�&JDknsr U Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Important , Neutral Most Important Don't Know Question Nal H W Q F -r-1 1.1 Beginning computer training (Word, Excel, Outlook, Internet Explorer) r. FQ fat R 1.2 Intermediate computer training (Word, Excel, Outlook, Internet Explorer) F671 Q 0 0 Ley E 1.3 Advanced computer training (Word, Excel, Outlook, Internet Explorer) I 1.4 Technical/business writing / LTJ t 0 ® 1.5 Public speaking �0 LST LM R IN 9 R1 ® 1.6 Customer service skills W--"H�/ Fol FBI 0 � 9 1.7 Interpersonal communication 51 I� l ® ® ❑ ❑ W 1.8 Project prioritization L n no 1.9 Stress management Q 2.1 Telephone communications r W Q [H g [A H [9 2.2 Dealing with difficult people 0 0 0 0 R1 0 2.3 Confidentiality rules and policies L 0 F IN DO 10 M 2.4 Interacting with the media Q LSIE M IN N FW] 2.5 How to write press releases Q 0 H EE [E 2.6 Team/consensus building l N 0 [id 0 0 9 2.7 Conducting meetings FW M ng Q Ed 0 2.8 Sexual harrassment [/ 0 [19 n n E] [E] 3.1 Giving performance evaluations/Hiring, disciplining, and firing L Q Q 0 R] U CE 3.2 The basics of management R" Fal Q 19 IN FRI [H 3.3 Finance/Accounting W/ Q FBI ® ® UM EN 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FM LA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: W 45(-A Act ss a c)Co ,19 ['$ li ,� l Exhibit Page of Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Most Don't Important Neutral Important Know Question (,( FFAI ® FMI 1.1 Beginning computer training (Word, Excel, Outlook, Internet Explorer) JR FillIke r'S^ no ® N 1.2 Intermediate computer training (Word, Excel, Outlook, Internet Explorer) 0 ® ® € 1.3 Advanced computer training (Word, Excel, Outlook, Internet Explorer) ❑ H ® ® f 1.4 Technical/business writing no A ® A n no ® 1.5 Public speaking 9 IN K A Fol Fail 1 1.6 Customer service skills IN 19 ®: 19 7 0 R 1.7 Interpersonal communication A no N W M ® 0 1.8 Project prioritization ❑3 1E Iffl V Fal IR 1.9 Stress management' FNI i 19 0 nN X f 2.1 Telephone communications 0 0 0 a 12 2.2 Dealing with difficult people oF 2.3 Confidentiality rules and policies 0 n 2.4 Interacting with the media ®V 0 2.5 How to write press releases 0 X 0 [id 2.6 Team/consensus building 19 f N 2.7 Conducting meetings 0 ❑ 2.8 Sexual harrassment 2 a 0 0d UR 0 3.1 Giving performance evaluations/Hiring, disciplining, and firing FFes❑ 0 0 [9 J � 3.2 The basics of management ® n Id n N R 3.3 Finance/Accounting ® It--] ❑ ❑i FR 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FMLA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: Exhibit Page l�of~F/ i nccf s[aFF— pIcanu o�l&/v re{urni� � 7'ChhG��ohnS Deschutes County Training Survey DIRECTIONS: Please rate the following topics by their importance to you. Least Most Don't Important Neutral Important Know Question El X 0 0 no no ❑ 1.1 Beginning computer training (Word, Exc tlook, Internet Explorer) ❑ ❑ 0 ❑ X ❑ 10 1.2 Intermediate computer training (Word, xcel, Outloo Internet Explorer) El X RE 0 ❑ 1:1 [21.3 Advanced computer training (Word, Excel, Internet Explorer) ❑,/ RE ❑ FIR] 0 ❑ 1.4 Technical/business writing k FE] F [A ® R ® 1.5 Public speaking IN ® IM FRI 1< ❑ R 1.6 Customer service skills 0 ❑ IN 0 ❑ 0 1.7 Interpersonal communication 0 R 0 0 0 0 1.8 Project prioritization 0 0 0 0 ❑ 1.9 Stress management 0 0 0 0 2.1 Telephone communications ❑ Q ❑ 0 ❑ 0 2.2 Dealing with difficult people ❑ IN ❑ 0 ❑ ❑ 2.3 Confidentiality rules and policies El 0 ;r°y ❑ M 0 2.4 Interacting with the media X0 Rd ❑ ❑ ❑ 2.5 How to write press releases 0 ❑ ❑ ❑ ❑ 0 2.6 Team/consensus building ❑ ❑ ❑ ❑ ❑ ❑ 2.7 Conducting meetings ❑ g ri 0 ❑ ❑ 2.8 Sexual harrassment ❑t X EE Ed 0 3.1 Giving performance evaluations/Hiring, disciplining, and firing X911 M 0 0 ❑ 0 0 3.2 The basics of management X ❑ ❑ ❑ ❑ ❑ IN 3.3 Finance/Accounting ❑ ;K 2 0 ❑ 0 0 3.4 Understanding Wage and Hour Law and Family Medical Leave Act (FM LA) 4.1 Please feel free to submit any comments regarding possible training topics the County could offer in the future. These comments are anonymous and will be used only for the purpose of scheduling training programs. Comments: ?� q Coffy4c kotiro Aaess Exhibit C - Page H Of �/