2017-247-Order No. 2017-009 Recorded 5/18/2017REVIEWED i LEGAL COUNSEL Recorded in Deschutes County CJ2017-247 Nancy Blankenship, County Clerk 05/1812017 11:43:18 AM Commissioners' Journal For Recording Stamp Only BEFORE THE BOARD OF COUNTY COMMISSIONERS OF DESCHUTES COUNTY, OREGON, CONVENING AS THE DESCHUTES COUNTY CONTRACT REVIEW BOARD An Order Denying the Protest Submitted by EBMS, Concerning the Notice of Intent to Award Contract for the Third Party * ORDER NO. 2017-009 Administrator. WHEREAS, on or about April 5, 2017, Deschutes County issued a Notice of Intent to Award Contract letter concerning the Third Party Administrator contract; and WHEREAS, EBMS did, on April 11, 2017, submit a timely Protest; and WHEREAS, a hearing was held on May 3, 2017, during which testimony was received, the Board openly deliberated and then voted 3-0 to deny the protest; now therefore, THE BOARD OF COUNTY COMMISSIONERS OF DESCHUTES COUNTY, OREGON, CONVENED AS THE DESCHUTES COUNTY CONTRACT REVIEW BOARD hereby ORDERS as follows: Section 1. The protest of EBMS is denied. Section 2. The Written Disposition — Findings, attached hereto as Exhibit A are adopted as the Written Disposition/Findings in support of the denial of the protest. Section 3. The Notice of Intent to Award Contract, Document No. 2017-181 is affirmed. Page 1 of 3 - ORDER NO. 2017-009 Section 4. This Order is effective upon signing. Dated this 10th day of May, 2017. ATTEST: cording Secretar Page 2 of 3 - ORDER NO. 2017-009 THE BOARD OF COUNTY COMMISSIONERS OF DESCHUTES COUNTY, OREGON, CONVENING AS THE DESCHUTES COUNTY CONTRACT REVIEW BOARD TAMMY Y, ChaA'r ANTHONY DEBONE, V'ce-Chair PHILIP G. ENDERSON, Commissioner WRITTEN DISPOSITION - FINDINGS Page 3 of 3 - ORDER NO. 2017-009 WRITTEN DISPOSITION FINDINGS General: 1. Deschutes County Code (DCC) 2.36 authorizes the Board of County Commissioners to function as the local contract review board. 2. DCC 2.37 provides that the Model Rules of Public Contract Procedure, OAR 137, divisions 46, 47, 48 and 49 "shall be the rules of the Deschutes County Contract Review Board." Protest - Claims / Findings: 1. Claim: Past Performance Evaluation. EBMS has performed at or above internal and industry standards; EBMS has proven success, Pacific Source offers only proposed success. Finding: EBMS did not, in either its written protest document (Exhibit 1) or during its presentation before the Board of Commissioners on May 3, 2017, identify where or how the County's decision to award the TPA contract to an entity other than EBMS violated any of the applicable protest criteria in ORS, OAR or DCC. This claim is denied. 2. Claim: Financial and Fiduciary Considerations. EBMS asserts that transitioning to a new TPA will disrupt membership and bring about unexpected costs. Finding: EBMS did not, in either its written protest document (Exhibit 1) or during its presentation before the Board of Commissioners on May 3, 2017, identify where or how the County's decision to award the TPA contract to an entity other than EBMS violated any of the applicable protest criteria in ORS, OAR or DCC. This claim is denied. 3. Claim: Summary. EBMS encourages the County to "carefully evaluate whether the possible benefits and savings outweigh the definite disruption to the membership and plan administration." Finding: EBMS did not, in either its written protest document (Exhibit 1) or during its presentation before the Board of Commissioners on May 3, 2017, identify where or how the County's decision to award the TPA contract to an entity other than EBMS violated any of the applicable protest criteria in ORS, OAR or DCC. This claim is denied. Additional Exhibits: Exhibit 2: Third party Administration Services RFP Exhibit 3: Proposal evaluation Report, March 2017 Exhibit 4: TPA Finalists RFP Review Rankings Exhibit 5: Staff Report: April 28, 2017 Additional Findings: The initial screening criteria included: qualifications, member experience, account management/service, claims handling, contractual review and performance guarantees, and financials. Davidson Benefits Planning, LLC, scored the initial responses and identified Pacific Source, UMR and EBMS as the top three responses. See page 2 of Exhibit 3. County staff in conjunction with EBAC (the county's employee benefits committee) reviewed the three finalists and identified Pacific Source as the highest rated proposer, UMR as the next highest, and EBMS as the lowest rated proposer. Human Resources staff then recommended that the contract be awarded to Pacific Source. The Board of Commissioners accepted the collective recommendations of Davidson Benefits Planning, LLC, EBAC and county staff and issued the Notice of Intent to Award letter (included in Exhibit 1 as Exhibit A). The Board acknowledges and thanks EBMS for the services provided to the County over the past 10 years. The Board notes that switching to Pacific Source at this time and subsequent to the comprehensive RFP process is not reflective of any fault on inadequacies on the part of EBMS. The protest submitted by EBMS is DENIED. May 10, 2017 DESCHUTES COUNTY BOARD OF COMMISSIONERS, CONVENED AS THE DESCHUTES COUNTY CONTRACT REVIEW BOARD. 2 IV, a Kebmsll, April 17, 2017 Board of County Commissioners of Deschutes County Deschutes Service Building 1300 NW Wall Street Bend, OR 97701 In accordance with OAR 137-047-0740, Employee Benefit Management Services, Inc. (EBMS) hereby Protests the Intent to Award Contract 2017-181. Name and Address of Protestor Employee Benefit Management Services, Inc. 2075 Overland Avenue PO Box 21367 Billings, MT 59104-1367 Procedural History and Standing EBMS stipulates as follows: 1) EBMS received a written Notice of Intent to Award Contract 2017-181 on April 11, 2017. [Attached as exhibit A]. 2) On April 12, 2017, EBMS submitted to the Board of County Commissioners of Deschutes County ("Board") written notice of its intention to protest. [Attached as exhibit B]. 3) EBMS is filing this Letter of Protest in a timely manner before the specified deadline of April 17, 2017 at 5:00 P.M. 4) EBMS is a party adversely affected or aggrieved by the intended award of this contract. EBMS sets forth the following facts to establish the nature of how it is adversely affected or aggrieved: • EBMS is the current Third Party Administrator for the Deschutes County benefit plan and has provided administrative services since August 2006. • EBMS administers claims for approximately 3,050 member lives on behalf of Deschutes County. • EBMS provides claims administration services for the medical, dental, vision, COBRA and disease management benefits to Deschutes County employees and eligible dependents. Detailed Statement Describing the Grounds for Protest: Contention #1: Past Performance Evaluation P 0BOY,21 367 tO,)ga, Nil' 59104 1367 406 245 3575 800 777 3575 uvtuv.r.obrris.corn -1066525,130 EBMS has performed at or above internal and industry standards for claims administration services for Deschutes County. We ask that the Board review the following facts carefully as they represent proven success. With Pacific Source, the Board is only offered "proposed success" - with no guarantee. • Claims Experience: o According to Kaiser Family Foundation statistics, self-funded employers have experienced an average increase of 17% in the cost of healthcare claims between 2011 and 2016. o Under EBMS' tenure as the claims administrator, for the past 5 years, the Deschutes County plan experience has outperformed the industry average and has experienced a trend of -1.00% Per Employee Per Month (PEPM) and -1.55% Per Member Per Month (PMPM) in total paid claims cost. [Attached as exhibit C) o For the calendar year 2016, the Deschutes County health plan saved 44% off of billed charges. It is important to emphasize that these numbers are not PPO projections or analysis (i.e. a percentage of unknown numbers). This measurement is based on the impact to Deschutes County's health plan checkbook and represents actual results for 2016. • Financial: o EBMS holds itself to the highest standard of accuracy when processing claims. We stringently manage our claims processing quality because we understand how important the County's assets are. When managing a plan that has paid out an average of almost $15,000,000 per year, we know that even a minimal increase in the error rate can have significant financial impact to a plan. A reduction in financial quality of as little as .5% can result in an annual loss of $74,000 or more to Deschutes County. ■ The industry standard for financial accuracy is 99%. For 2016, EBMS outperformed industry standards with a financial accuracy of 99.97% ® The industry standard for procedural and payment accuracy is 98.0%. EBMS outperformed both metrics for Deschutes County at 99.03% each. 0 Plan Management: RM fl o Box 21.367 a,(Ungs. M159104-1367 <M'6 2-15 3575 800 7773`i75 towui-ebmi.com -6.06 6-52 5.�80 o While a PPO network, is a key component in managing claims cost, it does not effectively manage high dollar facility claims cost, this is due to the lack of control over hospital billed charges. EBMS has implemented programs to review and negotiate additional savings for our clients. In 2016, EBMS saved the Deschutes County plan an additional $95,000 that would not have been realized under a PPO alone. Outside of the PPO savings, EBMS claims management processes saved Deschutes County Over 30% off of billed charges for 2016. • Service Metrics o EBMS provides Deschutes County members with quality customer service. In 2016, EBMS supported 8,079 inquiries. EBMS' average speed of answer was only 18 seconds. The management of our service team provides staffing to respond quickly to member calls. This resulted in an "abandon rate" (rate of callers hanging up before they are connected) of only 0.95%. The remaining 99.05% of callers connected with a representative and received quality customer service. Quality review audits show that 99.13% of calls were resolved with one call to the service team, and EBMS' quality score was 98.79%. • Performance Guarantee: o EBMS agreed to put a percentage of our administrative fees at risk and created a custom performance guarantee for Deschutes County covering the following areas: Claims Processing, Financial Accuracy, Customer Service, Account Management, and System Transition. EBMS is confident in our ability to manage costs. We are also willing to offer a Trend Management Guarantee, putting 25% of our administrative fee at risk if the Net Claims Per Member Per Month trend cost exceeded 5%. Is Deschutes County guaranteed a return of a portion of their administrative fee if their claims trend exceeds 5% with the new claims administrator? Contention #2: Financial and Fiduciary Considerations • Additional Costs and Unknowns: o All transitions come with additional and often times unexpected cost. Transition cost for the plan to consider include: run out fees, reporting cost, implementation fees, and cost for file integration with outside vendors. ® Responsibilities of Plan Fiduciaries: o As a fiduciary, the decision to move claims administration and disrupt membership should only be made if the committee is certain that the selected vendor will perform better than the incumbent. When looking at the statistics that have been provided, how can the County be assured the selected vendor will PO Box 21367 Bffijncjs. M! 59104 1.367 4a,24 , 3575 ebms 300 7773575 �uww. brr� ,ct�tts 406 652 5380 outperform EBMS and provide the County with the same quality, accuracy and financial stability it enjoyed with EBMS? o If the committee elected to change administrators in hopes of obtaining financial savings, EBMS would like to note that our business model is built solely on supporting the needs of self-funded clients. All processes, programs and resources are designed to manage the cost and unique needs of self-funded clients. Because each self- funded client is unique, EBMS is flexible enough to allow clients to select vendors such as the pharmacy and on site clinic of their choice and will integrate our service lines with these vendors. EBMS supported integration with Deschutes County's outside vendors, and has done so at no additional cost to the County. EBMS' integrated programs and preferred vendors could provide greater plan management and cost savings to the plan. EBMS has many cost containment strategies available through our preferred vendor partners that would benefit both the County membership and health benefit plan. If Deschutes County selected an EBMS partner, additional cost savings to the County's health plan would have been observed. EBMS places a high value on such programs and therefore offered the Financial Performance Guarantee described above. These programs include but are not limited to: • Prescription Drug Management — estimated savings of at least 19% based on analysis • Care Link Advanced • Telemedicine • miCare Clinic Summary: EBMS appreciates the long term partnership that it has with Deschutes County. We thank the Board for its willingness to undertake a thorough review of the points illustrated in this Letter of Protest. We recognize there are situations when a change of this magnitude is worth the investment of time, money, and administrative resources. However, the Board must carefully evaluate whether the possible benefits and savings outweigh the definite disruption to the membership and plan administration. As we have outlined above, based on quantitative financial and customer services metrics, EBMS has outperformed the industry and provided quality service and financial stability that is uncommon. We offer the standard programs that are expected of every administrator, but also support client elected programs that are not commonly found with other administrators- such as on site clinics, captive stop loss program, enhanced care management programs, out of network cost management and our miChoice cost and quality program. If greater savings is what Deschutes County is looking for, utilization of these programs would allow additional cost savings and claims management accompanied with a financial guarantee that is unprecedented. Sincerely, Kevin Larson President PO Box 21.387 I3Rhnq., tit! 6704 I -W 406 24 5575 ebms 800 777 3575 ,u . isrn .crsa�a 06552,5 80 We have always looked for every opportunity to partner with the County and we ask you to consider continuing this partnership. Sincerely, Kevin Larson President j Deschutes County Board of County Commissioners P. O. Box 6005, Bend, OR 97708-6005 1300 NW Wall St., Suite 206, Bend, OR 97703-1960 (541) 388-6570 - Fax (541) 385-3202 www.deschutes.org boai•dAdeschutes, org Tammy Baney Anthony DeBone Phil Henderson April 5, 2017 RE: Project — Request for Proposal for Third Party Administrator (contract 2017-182) NOTICE OF INTENT TO AWARD CONTRACT (2017-181) On March 14, 2017, the Third Party Administrator Selection Committee, comprised of representatives from several county departments, considered proposals for the above -referenced service. The committee determined that the successful proposer for the project was PacificSource Health Plans. This Notice of Intent to Award Contract is issued pursuant to Oregon Revised Statute (ORS) 279B.135. A copy of this Notice is being provided to each firm or person that submitted a bid or proposal for the service. See attached list. Any firm or person which believes that they are adversely affected or aggrieved by the intended award of contract set forth in this Notice may submit a written protest within seven (7) calendar days after the issuance of this Notice of Intent to Award Contract to the Board of County Commissioners of Deschutes County, Oregon, at Deschutes Services Building, 1300 NW Wall Street, Bend, Oregon 97701. The seven (7) calendar day protest period will expire at 5:00 PM on April 12, 2017. Any protest must be in writing and specify any grounds upon which the protest is based. Please refer to Oregon Administrative Rules (OAR) 137-049-0450 for construction contracts or OAR 137-047-0740 for contracts other than construction. If a protest is filed, a hearing will be held no sooner than 10:00 a.m. on April 19, 2017 before the Board of County Commissioners of Deschutes County Oregon, acting as the Contract Review Board, in the Deschutes Services Building, 1300 NW Wall Street, Bend, Oregon 97701. If no protest is filed within the protest period, this Notice of Intent to Award Contract becomes an Award of Contract without further action by the County unless the Board of County Commissioners for good cause, rescinds this Notice before the expiration of the protest period. The successful bidder or proposer on a Deschutes County project is required to execute the Contract. In addition to the execution of the Contract, the contractor will be required to provide one or more certificates of insurance together with endorsements naming Deschutes County as an additional insured. If you have any questions regarding this Notice of Intent to Award Contract, or the procedures under which the County is proceeding, please contact Deschutes County Legal Counsel Bend, OR 97701, telephone (541) 388-6625 or FAX (541) 383-0496. Be advised that if no protest is received within the stated time period that the County is authorized to process the contract administratively. Sincerely, BOARD OF COUNTY COMMISSIONERS DESCHUTES COUNTY, _ .._ TAMMY ti l:v' ANTHONY DEBONE C-0- Nlly IIS Pfldl.li' G. flf: �1 F7 RSi.)i+l,U-M, ffSSIONER u cc w/enc: Transmitted by Email and First Class Mail on April 5, 2017 to all Proposers (3 pages) See attached List ria qj CL cp ss IA d) 'A aj 41 E u 1,71 di > oj L6 uw cm dd uj Zd tn a) Iq t 14. 2 (D aj co Ul w IY GA Up CL di -0 CL ;10 di al q Tj v, -r ID t q Q M �9 d ria Board of County Commissioners of Deschutes County Deschutes Service Building 1300 NW Wall Street, Bend, OR 97701 April 12, 2017 RE: - intent to Protest Deschutes County's Intent to Award Contract To Whom It May Concern: On April 11, 2017, Employee Benefit Management Services (EBMS) received formal notice of Deschutes County's intent to award the contract for third party administration services to Pacific Source Health Plan (Pacific). EBMS received that notice from Kathleen Hinman via email. Ms. Hinman noted in her email that should EBMS elect to protest Deschutes County's award to Pacific, EBMS could do so no later than April 17, 2017. This letter serves as formal notice of EBMS' intent to protest Deschutes County's intent to award the contract to Pacific. EBMS will prove a complete written response and include the reasons on which its protest is based no later than 5:00 pm PST on April 17, 2017. If I can address any questions in the interim, please contact me at the phone number/email noted below. Sincerely, Jacquelyn Gomes Account Executive C!6 <J:t L- At7orj` r Emp Mem Emp Mem Emp Mem Emp Mem Emp Mem Emp Mem Count Count Count Count Count Count Count Count Count Count Count Count • 1,008 2,728 1,019 2,814 1,014 2,859 1,018 2,870 1,040 2,961 1,083 3,034 + •- 1,010 2,745 1,021 2,823 1,007 2,846 1,015 2,871 1,047 2,989 1,074 3,024 • • • 1,002 2,719 1,024 2,843 997 2,829 1,022 2,884 1,049 2,987 1,076 3,033 1,005 2,732 1,030 2,852 1,005 2,832 1,025 2,894 1,047 2,974 1,085 3,057 r 1,000 2,723 1,035 2,874 1,004 2,837 1,034 2,927 1,068 3,020 1,089 3,059 998 2,723 1,028 2,857 1,005 2,830 1,021 2,893 1,070 3,020 1,091 3,056 • 1,005 2,743 1,025 2,848 1,000 2,810 1,031 2,917 1,074 3,015 1,092 3,060 1,018 2,785 1,020 2,840 1,001 2,811 1,031 2,922 1,076 3,011 1,090 3,054 • + 1,018 2,792 1,027 2,850 996 2,799 1,029 2,915 1,080 3,010 1,022 2,804 1,029 2,859 1,002 2,818 1,031 2,919 1,088 3,031 1,020 2,796 1,025 2,850 1,007 2,830 1,035 2,925 1,087 3,019 1,014 2,783 1,014 2,840 1,009 2,830 1,042 2,951 1,082 3,015 • 12,120 33,073 12,297 34,150 12,047 33,931 12,334 34,888 12,808 36,052 8,680 24,377 ! ! ! ! !WWIIa # ! ! s ! e ! 472,587 1,031,652 954,173 965,574 765,390 1,017,537 + 964,092 909,223 762,780 930,516 974,631 1,527,212 • ++ 1,478,128 1,052,116 885,319 1,418,824 1,665,772 1,059,240 • 897,013 1,064,306 1,129,684 1,139,916 1,375,880 1,081,347 ® 1,361,895 869,093 998,354 1,470,934 932,993 1,251,191 893,162 1,220,140 1,305,430 1,285,501 1,229,732 825,004 • 927,132 998,485 874,880 819,189 901,033 1,149,374 11238,821 1,250,923 976,376 868,767 1,023,362 1,293,948 April 1,384,594 1,119,344 1,034,661 989,688 1,289,151 1,358,175 1,111,484 1,036,688 1,234,644 857,842 1,075,213 992,016 1,030,584 914,567 874,380 lj 1,247,800 1,234,009 883,551 1,907,613 1,391,280 .. 13,298,613 12,852,793 11,872,481 13,945,733 13,281,446 9,204,853 AverageClaims Cost Employee Count PEPM Change from Member Count PMPM Change from previous previous year year 2011-2012 $1,108,218 1,010 $1,097.25 2,756 $402.10 2012-2013 $1,071,066 1,025 $1,045.20 -4.74% 2,846 $376.36 -6.40% 2013-2014 $989,373 1,004 $985.51 -5.71 % 2,828 $349.90 -7.03% 2014-2015 $1,162,144 1,028 $1,130.67 14.73% 2,907 $399.73 14.24% 2015-2016 $1,106,787 1,067 $1,036.96 -8.29% 3,004 $368.40 -7.84% 2016-2017 $1,150,607 1,085 $1,060.47 2.27% 3,047 $377.60 2.50% Average Annual Growth Rate -0.67% -1.22% Rin Date. 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LL O O -° v O -i N Ln N > c c o O m u_ N vii m 2 c. Q z Q O z O) 'n e o m O o QD N a E o c at o v th > O v. a z m vi 3 N a a z n ` O c r a � > x v > y a `m � w v 3 ^ V ' o �a v �o o n n C v z o M O z z c 4 u u �o m of M •r n m _ Ln c 6 .11 O } N L W o z m o V N L d y •� Z C vii 'u O O a v 'O a -o v O O ^ co N m c O Z z N o M V � `m y vmi c c c +� va i ~ a of Ln L a u 3 0 u z u a v � H � o v C O a v O CO O N Q wu N 'C `w —mCL v w O c Q W O ° E U V t N O C > E ° m N Qu Q Y L1J M w C '^ N f0 o °^ v s EL o ° o= 3 o r° a" c v c a 3 Q m o ;u Q 4 v fl' u _ 1L > Q v"°, a z H 0> 0 z W a` Q is m N EXHIBIT 4 Summary of Reviewers TPA RFP Review Category Qualifications Member Experience Account management Claims Handling Contractual Review Financial TOTAL Rankings EBMS Pacific Source I UMR 2 1 2.4 3 1 1.8 3 1 2 3 1.2 2 3 1.4 1.4 3 2 1 17 7.6 10.6 Overall Selection ranking 3 1 2 Memorandum Human Resources Department 1300 NW Wall St., Suite 201 Bend, OR 97703-1960 541-330-4626 fax Date: April 28, 2017 To: Board of County Commissioners From: Kathleen Hinman, Human Resources Director RE: STAFF REPORT: Third Party Administrator RFP Protest Background: Deschutes County currently uses EBMS for TPA services. Our TPA processes and determines our medical, dental, and vision claims as defined in our Health Plan document. They also provide services in plan review, contract review, subrogation of claims, and legal compliance. The original contract was awarded to EBMS in August 2006. This was the last time an RFP had been completed for TPA services. Best practice tells us it is time to review this contract. RFP Process: The County partnered with our benefit consultants, Davidson Benefit Planning, to complete the RFP process. Davidson drafted the RFP for County HR staff to review and approve. Davidson posted and advertised the RFP, as well as completed the initial reviewed of the 11 responses. Davidson scored the responses based on 6 categories; Qualifications, Member Experience, Account Management/Services, Claims Handling, Contractual Review and Performance Guarantees, and Financials. Davidson narrowed the responses to three finalist; our incumbent EBMS, PacificSource Health Plans, and UMR a division of United Health Care. The finalists met with the Deschutes County TPA Selection Committee, consisting of HR staff, Risk Manager, Internal Auditor, and members from EBAC. The finalists each had 2 hours to present their qualifications and proposals to the committee. The committee asked follow-up questions and scored each finalist on the same criteria as Davidson. Based on the process, EBAC and HR staff recommends awarding the contract to PacificSource. Cost Consideration: The current contract would renew at $543,318 per year, or $41.50 per employee per month. EBMS proposed a 4% reduction, resulting in $519,752 per year, or $39.70 per employee per month, with an increase each year following. PacificSource proposed a 9% reduction, resulting in $492,259 per year, or $37.60 per employee per month, with a 3 year rate guarantee and a $10,000 wellness credit. UMR proposed a 19% reduction, resulting in $440,546 per year, or $33.65 per employee per month, with an increase each year following, and a $10,000 wellness credit each year. Benefits to PacificSource Health Plan - Transition Considerations: PacificSource Health Plans administers many more local plans than the other finalists. PacificSource's response and presentation provided above average communication and marketing materials, online services, and innovative approaches to plan, cost, data, and member management. PacificSource processes a higher volume of auto adjudicated claims making processing times quicker and reduces possibility of human error when processing claims. The County's Flexible Spending Account plan will auto adjudicate FSA reimbursement requests with the claims side at PacificSource Health Plans. This will result in improved FSA processing for members. PacificSource TPA services will require a change to the County's Preferred Provider Network. The County will change networks and begin using PacificSource's network. Davidson Benefits completed a disruption report to compare networks and it was determined there will not be a loss of providers so impact to members will be low. PacificSource Health Plans is a local business. They started in Springfield Oregon and now have offices around the Pacific Northwest including a local office in Bend. The access for members will improve as our current TPA is located in Montana with the closest office in Portland. Improved customer service was a major consideration in choosing PacificSource. ° Deschutes County Board of Commissioners 1300 NW Wall St., Suite 200, Bend, OR 97701-1960 (541) 388-6570 - Fax (541) 385-3202 - www.deschutes.org AGENDA REQUEST & STAFF REPORT For Board Business Meeting of May 10, 2017 - CONSENT DATE: May 5, 2017 FROM: David Doyle Legal Department 388-6625 TITLE OF AGENDA ITEM: Board Adoption and signature of Order 2017-009 denying the protest of EBMS. PUBLIC HEARING ON THIS DATE? No. BACKGROUND AND POLICY IMPLICATIONS: The BOCC issued a Notice of Intent to Award contract regarding Third Party Administrator. EBMS submitted a timely protest. The BOCC held the protest hearing on May 3, 2017 and voted 3-0 to deny the protest. Staff was directed to prepare written findings. FISCAL IMPLICATIONS: None. RECOMMENDATION & ACTION REQUESTED: Move adoption and signature of Order 2017-009 denying the protest of EBMS. ATTENDANCE: Kathleen Hinman, HR DISTRIBUTION OF DOCUMENTS: Original to BOCC Copies to HR, Legal