2019-305-Minutes for Meeting May 31,2019 Recorded 7/12/2019co
C.� G
BOARD OF
COMMISSIONERS
1300 NW Wall Street, Bend, Oregon
(541) 3 88-6 570
Recorded in Deschutes County CJ2019-305
Nancy Blankenship, County Clerk
Commissioners' Journal 07/12/2019 4:31:06 PM
co
"f 2019-305
8:30 AM FRIDAY, May 31, 2019 ALLEN CONFERENCE ROOM
Present were Budget Committee Members Bill Anderson, Mike Maier, and Bruce Barrett,
Commissioners Phil Henderson, Patti Adair, and Anthony DeBone. Also present were Tom Anderson,
County Administrator; Erik Kropp, Deputy County Administrator; and Sharon Keith, Board Executive
Assistant. Several citizens and representatives of the media were in attendance.
This meeting was audio recorded.
CALL TO ORDER: Chair Barrett called the meeting to order at 8:36 a.m.
Legal Department: Dave Doyle, County Counsel presented the proposed budget
for the Legal Department. Mr. Doyle reported on the department staffing and
possible increase in an FTE for attorney coverage if the work load is increased to
include an increased level of contract review. An additional attorney would be
requested January 2020 to give time for recruitment and remodeling of the
department. Mr. Doyle reported on computer technology. Support was expressed
for the hire of an additional attorney and capital improvements of the office.
Health Benefit Plan: Kathleen Hinman, Human Resources Director and Trygve
Bolken, HR Analyst presented. Discussion held on the fund balance. Ms. Hinman
BOCC MEETING MAY 31, 2019 PAGE 1 OF 6
reported on revenues and expenditures as well as accomplishments of health
benefits. Commissioner Henderson commented on saving government money.
Commissioner Adair feels it is hard to raise expenses for employees if the County
lowers the taxes. Commissioner DeBone noted the positive movements of the
program while we are growing. Mike Maier expresses the importance of investing
in Deschutes County.
RECESS: At the time of 9:36 a.m., a recess was taken and reconvened at 9:50 a.m.
Discussion Items:
Discussion held on the marijuana funding that is allocated to CDD, Health, and
Sheriff's Office. $100,000 will be allocated to CDD for enforcement and processing
land use.
• Community Development special request: Both line items may not be
needed to be covered through the general fund. Commissioner DeBone
supports strong code enforcement support. The Committee supported.
Two requests were made for $35,000 for staffing. The long range planning
request of $150,000 is not supported at this time.
• District Attorney special request of 12 FTE: Recommendation made for a
thorough review prior to a decision on staffing. Consideration on resources in
partnership with the court system. The recommendation was to have extra
time for evaluation. Staff positions were discussed and prioritization will be
made for attorneys in the court room.
RECESS: At the time of 11:03 a.m. a recess was taken to be reconvened at 2:30 p.m.
Continued discussion on the District Attorney special requests:
Mr. Lowry presented the calculation for the personnel of two deputy district
attorney, two trial lawyers, 1 administrative supervisor, 1 phlebotomist, and
BOCC MEETING MAY 31, 2019 PAGE 2 OF 6
$10,000 for materials and services equal to $584,828. Discussion held on the
request for staffing. Commissioner DeBone commented on the overall
review of the public safety system. Recommendation is to approve the
specific positions of the two deputy district attorneys, two trial lawyers, and 1
administrative supervisor.
Mike Maier moved to authorize two deputy district attorney, 2 trial assistants,
and one administrative supervisor and $25,000 for materials and services.
Commissioner DeBone supported. Commissioner Henderson requested to
amend the motion to have a response back from the District Attorney within
a certain period of time of what services the department is unable to
accomplish without the full staff request. The funding could be contingent.
County Administrator Anderson recommended Mr. Hummel provide a report
during the December budget committee meeting. Mike Maier made an
amended the motion to include a mid -year report and was supported by
Commissioner DeBone. The motion was approved unanimously.
Health Services special request of 8.80 FTE: Discussion held on the general
fund support. 20 positions that were specified as limited duration would go
away with the end of the CCHBC grant funding. The limited duration was
understood at the time of the hiring the limited duration positions.
Based on the staff requests, Mike Maier made motion to approve the
community health specialist II position, the forensic diversion position, the
quality improvement analyst for compliance on a limited duration, 3 months
of general funding for public health modernization, one public health nurse I
and one epidemiologist based on state funding, and $40,000 for extra help.
Commissioner DeBone supported.
Discussion held on the budget of Health Services. Commissioner DeBone
made motion of removing the $548,601 from the general fund. Mike Maier
supported. Motion was approved unanimously.
Sheriff's Office special request of 5 FTE: Mike Maier made motion to
approve. Commissioner Adair supported. Motion was approved
unanimously.
BOCC MEETING MAY 31, 2019 PAGE 3 OF 6
• Legal Department special request of 1 FTE: Recruitment, hiring, and the
department remodel will take some time. This position will be funded
through the general fund and internal fee services for civil commitment
services. The Committee also directed that the civil commitment program be
transferred from the District Attorney's Office to the Legal Department.
Commissioner DeBone made motion to approve. Mike Maier supported.
Motion was approved unanimously.
• Solid Waste request to transfer $1,000,000 from fund 611 to fund 613:
Commissioner Henderson made motion to approve. Mike Maier supported.
Motion was approved unanimously.
• Medical Examiner special request for line item increases: County
Administrator Anderson noted clarification on the proposal is needed. An
increase of $38,125 is approved once the agreement is signed.
• EDCO special request to transfer $254,000 vs Fund 165 $245,000: Mr. Lowry
explained this is a $9,000 difference than what is in the budget. Mr. Lowry
recommended going with the figure in the budget which is $245,000.
Other Items:
• Mr. Lowry reported there are dollars coming into the transportation fund
which is not in the transportation budget. Anticipating receiving $4.2 million
as a part of the new road and gas tax. Mr. Lowry asked for direction of
placement and it will be placed in the trust fund.
• Mr. Lowry explained the Victim's Assistance general fund contribution and
will lower based on not supporting the additional position.
• GIS fund - a position was inadvertently deleted and should be restored to
authorized FTE.
• Health Services .40 FTE was misidentified as a limited duration and needs to
go back in.
BOCC MEETING MAY 31, 2019 PAGE 4 OF 6
Budget Approvals: Commissioner Henderson made motion to levy taxes at $ .10
below the maximum rate, or another $.04 based on having more general funds
than we need. Commissioner DeBone explained if we are requesting grant funds
but we are lowering taxes we may be denied. Mike Maier also pointed out why
would we couldn't borrow money if there is money available. Mr. Kropp
commented on the public safety campus cost and the court house expansion.
Commissioner DeBone suggested $ .05 below the maximum instead of $ .06 due to
the capital projects list, public safety campus and court house expansion and hopes
to support the court system for our local citizens. Commissioner Adair supports
leaving it at $ .06 below the maximum for our taxpayers. Commissioner Henderson
commented he ran for office in support of tax reduction.
DESCHUTES COUNTY:
Commissioner Adair made motion to approve Deschutes County budget of
$426,019,423 adjusted for approved changes and set the tax rate at $1.2183 per
$1,000 of assessed valuation. Mike Maier supported. Motion approved by Budget
Committee members Bruce Barrett, Bill Anderson, Mike Maier, Commissioner Tony
DeBone and Commissioner Patti Adair. Motion was opposed by Commissioner
Henderson.
RECONVENE AS THE COUNTYWIDE LAW ENFORCEMENT SERVICE DISTRICT
Mike Maier moved to approve the Countywide Law Enforcement County Service
District budget of $34,818,297 adjusted for approved changes and set the tax rate
at $1.0800 per $1,000 of assessed valuation. Commissioner Adair supported. The
motion was approved unanimously.
Chair Barrett closed the Countywide Law Enforcement County Service District
budget meeting.
RECONVENE AS THE RURAL LAW ENFORCEMENT SERVICE DISTRICT
Commissioner DeBone moved to approve the Rural Law Enforcement County
Service District budget of $17,558,186 adjusted for approved changes and set the
BOCC MEETING MAY 31, 2019 PAGE 5 OF 6
tax rate at $1.3400 per $1,000 of assessed valuation. Mike Maier supported. The
motion was approved unanimously.
Chair Barrett closed the Rural Law Enforcement County Service District budget
meeting.
A conversation was held on the Elected Officials Compensation Committee.
Typically the decision was based on comparables to other counties. This year an
effort was made to recommend adjustment to be set at comparables within the job
description ranges within the County. The PERS discussion recommendation was
for a discussion with the elected officials to have a program with non-union and
elected officials to request new hires to contribute the full 6% to PERS and the other
positions at 2%. This will be deferred until after the legislative session.
CS: Being no further items the meeting was adjourned at 4:4-9 p.m.
DATED this Day of Ji'019 for the Deschutes County Board of
Commissioners.
PHILIP G. ENDERSON, CHAIR
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ANTHONYBON E COMMISSIONEIN
BOCC MEETING MAY 31, 2019 PAGE 6 OF 6
BUDGET COMMITTEE AGENDA
FRIDAY, MAY 31, 2019
i Reconvene the Deschutes County• ••^ •
8:30 AM -9:15 AM Support Services/Other Funds
Budget Discussions:
i
• Health Benefits Fund (675) (Including DOC, DOC Pharmacy &
Wellness) (Program Budget Tab 6/Page 200)
• Legal (640) (Special Request) -Program Budget Tab 8
9:15 AM- 9:30 AM I BREAK
9:30 AM — 5:00 PM ;Final Decisions and Budget Approval (Lunch Discussion)
i
Discussion Items:
• Community Development
o Special Requests
• District Attorney
o Special Requests (12 FTE)
• Health Services
o Special Requests (8.80 FTE)
• Sheriff's Office
o Special Request (5 FTE)
• Legal Department
o Special Request (1 FTE)
• Solid Waste
o $1,000,000 transfer from Fund 611 to Fund 613
• Medical Examiner
o Special Requests — line item increases
• EDCO Transfer Request $254,000 vs. Fund 165 $245,000
CORRECTIONS:
• Victims Assistance: General Fund Transfer
• Information Technology: Add 1 FTE to Fund 305
• Health Services: Add .40 FTE
Other:
1
BUDGET COMMITTEE AGENDA
FRIDAY, MAY 31, 2019
BUDGET APPROVALS
Deschutes County
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1) Motion to approve Deschutes County budget of $426,019,423 ad-justed for
approved changes and set the tax rate at $1.2183 per $1,000 of assessed valuation
Motion to be seconded
Budget Committee votes
Close County budget meeting
Countywide Law Enforcement District (District 1)
® Reconvene the budget meeting of the Countywide Law Enforcement CSD
® 1) Motion to approve CountMide Law Enforcement County Service District budget of
$34,818,297 adjusted for approved changes and set the tax rate at $1.0800 per $1,000
of assessed valuation
(Fund 701)
Motions to be seconded
Budget Committee votes
® Close Countywide Law Enforcement District budget meeting
2
BUDGET COMMITTEE AGENDA
FRIDAY, MAY 31, 2019
Rural Law Enforcement District (District 2)
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• Reconvene the budget meeting of the Rural Law Enforcement CSD
• 1) Motion to approve Rural Law Enforcement County Service District budget of
$17,558,186 adjusted for approved changes and set the tax rate at $1.3400 per
$1,000 of assessed valuation
(Fund 702)
• Motions to be seconded
• Budget Committee votes
• Close Rural Law Enforcement District budget meeting
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COUNTY LEGAL
STRATEGIC PLAN
2019-2025
"We have a strategic plan. It's called doing things."
- Herb Kelleher, Southwest Airlines
1,
TABLE OF CONTENTS
Introduction
Vision
Message from David Doyle, Legal Counsel
Strategic Goals
Goal: Digital Infrastructure/Responsiveness
Goal: Work Flow / General Triage / Specialty
Goal: Department Audits & Trainings
Goal: Community Footprint
Goal: Continuing Training/Education
Goal: Professionalism
Goal: Efficiency & Cost Containment
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OVERVIEW OF COUNTY LEGAL
Introduction
County Legal is responsible for all of the County's legal work. The department
provides legal services and advice to the Board of County Commissioners, elected
and appointed department heads, all county Offices and departments, and
numerous boards, commissions and county employees.
Legal Counsel is appointed by, and serves at the pleasure of the Board of County
Commissioners; Legal Counsel and the County Administrator are the only county
employees appointed directly by the Board of County Commissioners.
The work of County Legal is varied. It ranges from rather straight -forward to
highly complex, and includes but is not limited to: representation of the County in
civil lawsuits, administrative proceedings and contested case matters, personnel
and labor issues, land use and planning, code enforcement, tax foreclosure,
interfacing with state and federal agencies, public meeting and public records,
contracting, franchise administration and all matters impacting or pertaining to
county operations.
Vision
The vision of County Legal is to maintain our reputation with county clients and
the bench and bar as a legal office that produces timely, high quality, effective
and professional legal work and one that in all instances adheres to the very
highest ethical standards. In the context of supporting the business of Deschutes
County, it is the responsibility of County Legal to provide county leaders with
reasoned legal advice aimed at obtaining desired policy and operational outcomes
Message from David Doyle, Legal Counsel
Presented herein is the 2019 — 2025 Strategic Plan for the Deschutes County Legal
Department.
Since arriving at Deschutes County in 2014, 1 have strived to transition operations
to cultivate the agility necessary to assist with Deschutes County's unprecedented
growth and the associated service demands that growth has placed on all county
operations. This means providing legal services that are faster, better and more
responsive. It also means managing costs by seeking out and implementing
technology advancements (such as our state of the art case management
software).
The speed of business and the pace of change continue to accelerate at an
exponential rate. Accordingly, County Legal must be knowledgeable on, and
prepared to work within new and changing regulatory and political environments.
Staff at County Legal are hard-working, dedicated public servants. Staff uphold
the highest ethical standards and are genuinely nice people. I feel very fortunate
to work with each of them.
STRATEGIC GOALS.
Digital Infrastructure/Responsiveness
* Legal Files case management
* 24/7 connected via email, text and phone
* Westlaw legal research
* Annual business operations meeting with all department heads
Work Flow / General Triage / Specialty
* Legal Counsel responsible for assigning and supervising work
* Assistant Legal Counsel each have identified specialty areas
* All in department can provide immediate triage response
Department Audits & Trainings
* Annual HIPAA / PHI trainings
* Contract trainings for high volume departments
* Policy review as requested for all departments
Community Footprint
* County Legal highly involved/participation in local bar and bench
functions
* Staff encouraged to participate in employee organized recreational and
social events
Continuing Training/Education
* Department staff provided numerous training & education opportunities
* Mandatory CLE
Professionalism
* All communications receive timely & courteous responses
* Filing deadlines are met or exceeded; extensions are the exception and
not the rule
Efficiency & Cost Containment
* Last increase to department staffing was in 2006
GOAL: Digital Infrastructure/Responsiveness
At any given time, staff at County Legal are working on 100 or more open files.
These include complex civil rights litigation, sensitive personnel issues, regulatory
compliance, contested land use proceedings, important legislative issues, public
records requests, and many other time sensitive tasks that are critical to the
greater county mission.
In the past year, we have converted from paper-based case management to
electronic case management software. Legal Files software provides a platform
for creating, storing and managing nearly all of the work product produced by
County Legal. Legal Files allows for department -wide real-time access to all
documents, emails and case notes. Looking ahead towards 2025, County Legal
must identify and implement technology improvements that assist in producing
the very best work product while maintaining cost controls.
Staff at County Legal are available to county departments on a 24/7 basis through
use of email, text and phone. This is especially important for our law
enforcement clients that often require legal assistance outside of the normal 8-5
workday.
County Legal utilizes Westlaw, a state-of-the-art online legal research platform
that greatly enhances the scope, timeliness and completeness of legal research.
Research queries that used to take days and might require travel to Salem, now
are completed in one hour or less at the desktop computer in the attorney's
office.
As an in-house legal department, it is imperative that staff at County Legal
understand the business operations and needs of our clients. To that end, Legal
Counsel meets at least annually with all department heads and key management
staff to remain cognizant of operational objectives, obstacles and risk points.
GOAL: Work Flow / General Triage / Specialty
Legal Counsel assigns and oversees all work within the department. [In addition
to managing/supervising the department, Legal Counsel maintains a full
caseload.) Work assignments are generally reflective of each attorney's specialty
practice area. Work is also assigned with the intent of encouraging attorneys to
develop general practice experience so that attorney staff are available to provide
immediate triage -level responses in conjunction with an inquiry from any county
department.
Looking ahead towards 2025, it is expected that attorney staff will continue to
cultivate and enhance specialty practice areas while at the same time expanding
general practice knowledge.
GOAL: Department Audits & Trainings
County Legal is frequently asked to provide training on HIPAA,
protected/confidential information, ex parte contacts, contracting rules, public
records and more. Requests for training are typically triggered by an event that
may have exposed the County to liability claims. Looking ahead towards 2025,
County Legal must become more proactive in providing targeted trainings.
Deschutes County Code mandates that all department policies be audited and
approved by County Legal prior to implementation. In practice, this meant that
County Legal reviewed the proposed policy only for impacts that might trigger
unintended legal consequences. Looking ahead towards 2025, and recognizing
that too many policies (some of which may contradict other policies) and policies
that are too complex essentially encourage policy violations, County Legal will
endeavor to engage departments on matters of operational substance and
coordination.
GOAL: Community Footprint
It is rather common for staff at County Legal to have away from work interactions
with members of the local bar and judiciary. This includes active participation at
the Inns of Court and the Deschutes County Bar Association. In addition, many
local citizens identify County Legal staff as official representatives of Deschutes
County.
Staff at County Legal strive to be productive community members. Some
volunteer for non-profit community organizations. Some participate in
community -wide events. Some speak to local students. All actively support local
business establishments.
Looking ahead to 2025, staff at County Legal will be encouraged to remain
engaged in the local community and to embrace their community status as
representatives of Deschutes County.
GOAL: Continuing Training/Education
County Legal is committed to maintaining the highest -levels of continuing
professional training and education. Staff are required to remain current with all
professional licensing and continuing education requirements and are encouraged
to seek out specialized training programs.
Looking ahead to 2025, it will remain a budget priority to see that staff at County
Legal are afforded every reasonable opportunity to remain current with
professional licensing and continuing education requirements.
GOAL: Professionalism
County Legal is highly regarded by local attorneys, the local bar association and
the judiciary. This status is hard-earned and reflects the unconditional
commitment to professionalism and the highest ethical standards demonstrated
by staff. Looking ahead to 2025, County Legal will continue to recruit (and retain)
only the highest qualified and ethical attorneys and staff.
GOAL: Efficiency & Cost Containment
Staffing levels at County Legal have not increased since 2006. Since then, the
population of Deschutes County has increased substantially and with it, the
demand for county services and the number of county employees. For reference,
the County budget in 2006 was $227M, the current County budget is close to
$400M. Looking ahead to 2025, County Legal will remain cognizant of general
fiscal restraints and will rely on efficient operations as our primary mode of cost
containment.
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What We do.
8.0 FTE - We are fully staffed!
Kathleen Hinman - Director
Robin Edwards - Administrative Assistant
• Employee Relations
• Policy and Procedures
• Contract Negotiations
• Employee Recognition
• Records Management
• Job modifications and ADA compliance
Teri Lorenz - HR Analyst, Special Projects
• Human Resources Information Systems
• Classification & Compensation
• Compliance/Reporting
Jason Bavuso - HR Analyst, Employment
Jennifer Clemens - HR Specialist, Recruiting
Natalie Jones - HR Specialist, Employment
• Investigations
• Employee Development/ Training
• Recruiting
• Employee Personnel Actions
• Volunteer Coordination
• Unemployment Claims
• Performance Management
•
Trygve Bolken - HR Analyst, Benefits
Sue Henderson - HR Specialist, Leave Administration and Benefits
• Benefits Administration
• On-site clinic, pharmacy, and wellness program Oversight
• Leave Administration
Human Resources Budget Presentation FY20
Financial Overview
Y19 RESOURCES
Interfund Charges M Other N Beginning Capital
FY20 RESOURCES
Interfund Charges E Other ro Beginning Capital
FY19 REQUIREMENTS
Personnel 0 Materials & Services 0. Contingency
FY20 REQUIREMENTS
W, Personnel 0 Materials & Services w, Contingency
FY20 Goals
HR continues to focus on four main categories for FY20; Technology, Recruitment,
Compliance, and Workforce Development.
➢ Complete migration of new HR system.
➢ Integrate Onboarding functions between our recruiting system and our new HR
system.
➢ Manage claims costs at or below market trend.
➢ Continue to support training on HR best practices and leadership development.
Human Resources Metrics
Deschutes Countv Recruitments
FY19
FY15 FY16 FY17 FY18 (thru 12/31/18)
# of Recruitments 105 101 153 176 73
Average Open to Fill Days 60 61 68 71 54
Human Resources Budget Presentation FY20
Deschutes County Recruitments (Hires by Gender)
160
140
120
100
80
60
w
G
40
20
0,<
NEf
13/14
14/15
15/16
16/17
17/18
18/19
(thru
12/31/18)
Deschutes County Recruitments (Hires by Ethnicity)
300
250
200
1.50
100
50
r,� Female
Male
Not provided
0 1:I. R-11 _,_,_, a_.,:
13/14 14/15 15/16 16/17 17/18 18/19(thru
12/31/18)
Other, not identified above
In Not provided
• H - Two or more races
• G -American Indian or Alaskan Native
: F - Native Hawaiian or Pacific Islander
E - Asian
D - Black
' C - White
Asian or Pacific Islander
r A - Hispanic
Human Resources Budget Presentation FY20
Deschutes_ County Turn _Over -Reporting
_
2018
Turnover by Type & Years of Service
Report Period
2018
Termination Reason
0-5
5-10
10-15
15-20
Grand Total
DISCHARGED
11
1
1
1
13
MEDICAL TERMINATION
1
3
1
4
RESIGNATION
63
12
8
1
83
RETIREMENT
2
1
1 3
10
16
DECEASED
1
2
1
Grand Total
77
14
14
12i
117
2018
Turnover by Department & Years of Service
Report Period j
2018
Department
0-5
5-10
10-15
15-20
Grand Total
9-1-1
8
1
9
BOCC
1
1
Community Development
8
2
1
11
Community Justice - Juv
7
2
9
Community Justice - P&P
2
2
DA
8
3
1
12
Facilities
2
2
Finance
2
1
1
4
Health Services
32
7
2
1
42
IT
1
1
Road
2
2
4
SO
2
2
2
3
9
SO - Corrections
7
1
1
9
Solid Waste
2
2
Grand Total
77
14
14
12
117
Human Resources Budget Presentation FY20
ES
4.41 r
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Health Benefit Fund Review
Fund Overview:
Health Benefit Fund Total Budget = $38,424,727
Revenues = $22,318,433 Expenditures = $22,115,011
— Premiums and fees paid by departments, employees, retirees, and
COBRA enrollees for health programs.
— Funding rate for departments proposed to decrease by 5%.
— Employee cost -share not recommended to increase — remains $90
per month.
— FY19 claims cost are projected to be 1% less than FY18 claims costs.
— FY19 administrative costs are projected to be 4% less than FY18
costs.
— Required claims reserve is $2.1 million; our reserve fund exceeds this
requirement.
Accomplishments:
— Implemented a variable co -pay program for specialty drugs through the
Deschutes On-site Clinic Pharmacy (DOC Rx). Saving 45% of annual
operating expenses in calendar year 2018, and estimate savings to increase
to 52% of annual operating expenses in calendar year 2019.
— Draft DC Reserve Policy ensuring compliance with ORS 731.036(6)(e)(A) and
(B) requirements.
— DOC Clinic capacity is at 97.7% during the week and 87.4% on Saturdays.
— Partnered with TPA to ensure Health Plan and claim processing compliance.
— Implemented Pre -authorization process for claim review.
Health Benefit Plan Budget Presentation FY20
Upcoming Initiatives:
— Issue RFP process for DOC Clinic, DOC Pharmacy, Wellness Program, and
rd e_
Pharmacy Benefit
enef•t
Manager.
— Expand DOC Pharmacy variable co -pay program to include additional
specialty drugs.
— Evaluate Stop Loss coverage levels.
Evaluate Employee Assistance Programs. Specifically look for opportunities
to access local behavioral health providers or interim access to care while
waiting for local provider availability.
Health Benefit Plan Budget Presentation FY20
When I call 9-1-1, who answers my call?
In Deschutes County, all 9-1-1 and non-
emergency calls are answered by the
Deschutes County 9-1-1 Service District.
When you call, a highly trained dispatcher will
determine what help to send and provide
over the phone assistance to you until help
arrives.
When should I dial 9-1-1?
9-1-1 is the best number to dial when there is
an emergency. 9-1-1 will summon police, fire,
or medical help as quickly as possible.
What's an emergency?
• An immediate threat to life, or
• An immediate threat to property, or
• A crime in progress
Examples of 9-1-1 emergencies are:
• Fights, disturbances, riots
• Robberies or burglaries in progress
• Traffic accidents
• Domestic violence
• Someone breaking into a car
• Any medical emergency
All fires (buildings, cars, brush, grass; etc)
What if I don't have an emergency?
Call our non -emergency line: (541) 693-6911
Examples of non -emergencies are:
• Barking dogs
• Harassing phone calls
• Abandoned vehicles
A theft that occurred yesterday
• Vandalism (if not in progress) -
• Noise and music complaints
Questions about parking
Requests for extra neighborhood patrols
Missing persons (not in immediate
danger)
Should 1 call 9-1-1 if I see suspicious
activity?
If you feel a crime may be in progress, or
someone may be in trouble and needs help,
call 9-1-1.
Can 9-1-1 tell where I'm calling from?
If you're calling 9-1-1 from a landline, your
phone will usually display your location,
although you may be asked to confirm this
information. Cell phones don't necessarily
transmit an accurate location.
What if the caller doesn't speak English?
Deschutes County 9-1-1 dispatchers can get
an interpreter on the line quickly, once we
know what language is needed. Non-English
speakers should attempt to tell the dispatcher
which language they speak, then stay on the
line for an interpreter.
What if 1 accidentally dial 9-1-1?
Stay on the line. Tell the dispatcher you made
a mistake and that there is no emergency.
If you hang up, the dispatcher will call back.
If there is no answer, police officers may be
dispatched.
Will 1 always get a quick response?
Dispatchers prioritize calls based on their
severity. For example, an armed robbery
will receive a higher priority than a verbal
argument, and both rank higher than.a road
hazard. Sometimes, officers need to divert
to handle priority incidents. Your wait will
depend on how many incidents the police are
_handling. -
Why did you ask me so many questions?
You are the 9-1-1 dispatcher's eyes and ears.
The questions you answer provide important
information to the responding units.
Answering the dispatcher's questions will not
delay the help from arriving.
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Can I dial 9-1-1 from my cell phone?
Yes. All cell phones, even if they are
disconnected, can dial 9-1-1.
Can I text 9-1-1?
Yes. Please only text 9-1-1 when you are
unable to make a voice call.
If I call from a cell phone, will the
dispatcher know where I am?
Not always. The 9-1-1 center will not always
be able to determine your exact location. You
must tell the dispatcher the location of the
emergency. If you don't know exactly where
you are, the dispatcher will ask you questions
about nearby landmarks to determine your
location.
What if I accidentally dial 9-1-1?
Stay on the line and tell the dispatcher you
made an error. In most cases, your cell
phone number will display for the dispatcher.
If you hang up, the dispatcher will call you
back to verify that you are okay.
Where will my 9-1-1 call be answered?
When you call 9-1-1 from your cell phone in
Oregon, your call most often will be sent to
the closest 9-1-1 answering point. However,
cell phones do not always connect to the
- nearest cell site and in areas where multiple
911 centers have jurisdiction, calls maybe
directed to a neighboring 911 answering
point.
If your call is routed to the incorrect 9-1-1
answering point, dispatchers will relay your
emergency information to the correct agency
or transfer your call to the correct 9-1-1
center. When reporting an emergency, be
sure to specify the city and carefully describe
your location.
Important Numbers
• If you have a medical or fire
emergency, call 9-1-1 immediately
• Non Emergency: (541) 693-6911
/e Non -Emergency Dispatch number
for the following agencies:
Deschutes County Sheriffs Office
• Bend Police Department
• Redmond Police Department
• Sunriver Police Department
• Black Butte Ranch Police Department
Bend Fire Department
Redmond Fire Department
Lo Pine Fire Department
Sisters -Camp Sherman Fire District
Sunriver Fire Department
Black Butte Ranch Fire District
Cloverdale Rural Fire District
Crooked River Ranch Fire District
Alfalfa Fire
• Oregon State Police: (541) 617-0617
• Road & Weather Information: 5-1-1
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(541) 388-0185
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