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HomeMy WebLinkAboutDoc 368 - Phone Contract - 911 CSD1 2 3 4 5 6 x 7 x 8 9 10 x Brand new installation at new construction site Moving to new site with ALL existing equipment moved Upgrading hardware & software at existing site Upgrading software only and/or features at existing site Moving to new site with equipment moves AND upgrades Adding hardware to existing site - no upgrade required to existing equip Adding hardware to existing site - requires Upgrade to existing equip Brand new installation at existing site Moving to new site with ALL NEW equipment at new site Moving to new site with SOME existing equipment moved CPE Statement of Work CPE Type of Order Deschutes County 911 Choose the flow which best describes your Customer order: X N N Y Y This upgrade order is the "Central" location of a multi-site upgrade. Migrate hardware and licneses to new CS1000 MF1010 Rel 6.0. Upgrade Telephony Manager to Rel 4.0. Migrate Call Pilot 201i to a new 600r Rel 5.0 and upgrade Symposium to Contact Center 7.0 Note that major upgrades can take an entire weekend! Customers should be made aware that extensive hardware + software upgrades require system down-time! (No phone calls.) Requested System Upgrade days/dates/times:To be determined Oracle order number of the "Central" location, if this is a non-central site. This upgrade is taking into consideration higher memory needs. This upgrade is taking into consideration faster CPU needs. Upgrade To: This upgrade is part of a larger set of multi-site upgrade orders. Option 61C serial #318807021 rel 4.5, Call Pilot 201i rel 4.0, TM rel 2.2 and Symposium rel 5.0. Upgrade site Hardware only Upgrade site Software, Key Codes, or Features only Upgrade Both site Hardware and Software, Key Codes, or Features Briefly state the current equipment w/ model numbers, software /w versions: CPE Statement of Work Upgrades Deschutes County 911 The following fields of information are needed for when your customer's order involves an Upgrade to existing equipment and/or software/key codes/features. Upgrades are quoted and handled on a per-site basis. Labor must be per-site. Upgrades at more than one site require separate Quotes and Orders. Please do the Central site first, so you can include that Order number on this SOW. Qwest Maintenance is now requiring that software of maintenance-contracted equipment be within 2 Software versions of the current software release for that equipment model. Upgrade From: All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 1 of 11 A.Implementation Statement B.Overall Job Information C.Customer Information - Site 1: Primary Installation Site Deschutes County 911 Rick Silbaugh N/A N/APager Number: Rick Silbaugh 503-388-0185 ext. 2306Ph Number: N/A Deschutes County 911 63333 Highway 20W Suite 911 N/A Bend, Oregon 97701 After Hours Contact: Site Name: Site Address Line 1: Site Address Line 2: City, State ZIP: Business Phone #:503-388-0185 Site Contact Name: Ph Number: 6822 High Level Statement of Work: (Very Brief Description) Q.Central Opportunity # See upgrades page To be determined 541-388-0185 ext. 2306 Order Contact Name: Customer Name: N/A Deschutes County 911 Voice Customer Premises Equipment The entire design and wording of this document are exclusively the intellectual property of Qwest, and may not be shared with parties other than Qwest, its Subcontractors, and the Customer indicated. Cell Number: QWEST Communications deems this Statement of Work (SOW) to be a mutual agreement by QWEST and the Customer as to installation work agreed upon. The purpose is to clearly outline what is included with the sale concerning equipment, labor, and installation work. Any work or feature that goes beyond what is listed in this Statement is subject to change order(s) and additional charges to the Customer. Out-of-scope or last-minute items may jeopardize the installation timeline. Qwest will not provide warranty, installation, or configuration support to pre-existing or non-Qwest-provided equipment, wiring, or connectors, unless expressly included and specifically listed in the quote and contract. Qwest and manufacturer warranties may not cover situations caused by customer failure to comply with this Statement of Work. Oracle Order #: Requested Due Date: New Bldg Construction?:Yes Equipment Backboard?: Cell Number: Pager Number: After Hours Contact: N/A N/A Qwest Work Effort Mgr. E-mail:carla.feasler@qwest.com Site Surveyed by: Date of Site Survey: Access hours: Emergency Access contact: Terry Swearingen 8/8/2008 To be determined Mark Buchholz CPE Statement of Work v7.1 Yes All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 2 of 11 This order involves more than 1 install address. See 'Additional Sites' Sheet. IP Contact E-mail:N/A Notes D.Account Team Information Name Contact Ph # Jean Hobby 503-425-5275 Terry Swearingen 503-425-5218 N/A N/A N/A N/A E.Equipment Sold x Summary Configure and Install: (enter quantities) N/A F.Detailed Installation Instructions Install All Equipment & Software on the Equipment Sold Addendum (Bill of Materials.) Digital sets IP sets Wireless Sets Analog ports for Fax or modem Please see "SOW Task List" tab for information about this migration. jean.hobby@qwest.com terry.swearingen@qwest.com Account Lead Sales Engineer Project Manager See Equipment Sold Addendum. N/A E-mail Interface to customer paging Install All Equipment & Software on the Equipment Sold Addendum (Bill of Materials,) with the exception of the following items (Quantity & Part numbers): Sales Support N/A IP Contact Ph Number:N/A Customer IP Addressing Contact: Title All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 3 of 11 G.Customer’s Responsibilities • 8 A.M. local time Days of the Week:x 5 P.M. local time • • • • • • • • • continued…. NRIUS Plus Support has been to this quote for 2 hours of Pre-upgrade assessment and up to 6 hours access to a dedicated Nortel resource. The customer will provide local contact name and number for each installation site. This person will be responsible to arrange access to the site and to accept service. In addition, the customer will provide an overall primary contact for questions and issues regarding the installation/order, and may provide designated contacts for specific needs, such as database collection, training, telephony network, data network, and servers. continued…. The customer will provide access at the installation address(s) during regular business hours from: If after-hours access is required, the customer will provide access, and any security personnel, codes, badges or other access methodology. Customer will, prior to the installation, move, or make arrangements for others to move, any furniture, files, shelves, or other material which obstructs the placement of the equipment, cabling, jacks, and/or phones. The customer will be responsible for the Network wiring of the connection for the installed service beyond the service demarcation (Premium Wiring… must have "Extended Demarc" to room where equipment is to be installed.) Customer will provide the necessary room space, power, cabling, and network as indicated in sections of this SOW, including a secure room to temporarily store, unbox, stage, as well as appropriate space to train the equipment. Installation work spaces must be clear and accessible for the installation team. See Sections I, J, K, L, and N. The customer assumes responsibility for equipment security once it is delivered to the customer premises. Customer will provide two (2) copies of a detailed floor plan showing the location of each instrument, type of instrument, and assigned station number. The floor plan shall identify the desired equipment room location for the equipment being installed, both in plain view and in wall drawings. The floor plans should include for each station location: Personnel name, extension number, cable identification, and set location. Customer shall assist in the preparation of the data base for station requirements. It is often helpful to appoint a designated contact for this purpose and for training arrangements. If solution calls for customer-provided Servers, those servers must meet manufacturer and/or software-provided specifications for hardware and software. Failure of test & turn-up of desired Server applications due to missing the specifications will result in any extra time or trips being billed at standard time and material rates. Monday thru Friday [if other, fill in here] All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 4 of 11 • • • H. QWEST’s Responsibilities • • • • • • • • • I.Equipment Room Description & Requirements • • • • • • • • • • The equipment must not be placed under overhead water sources (with the exception of fire control.) Customer will provide required information by the dates (see Section R.) If dates are not met, the due date (cut date) of the equipment will be placed in jeopardy, and may incur extra expense to the customer beyond the contract. The equipment room must be free from physical and environmental hazards to the equipment and installation & maintenance personnel. The intended equipment room location will be mutually arrived at between the customer and the Qwest installation team, at a minimum of 2 weeks before install date, however large installations may require a 4 to 8 week advance selection. The equipment must be more than 13 feet from photocopiers electric motors or other electromagnetic/electrostatic/radio frequency sources. Some office supplies, such as copy toner, can be corrosive to circuit boards. The equipment must have at least 30 inches of clearance in front of cabinets / equipment location. Cabinets, racks, and equipment backboards must be sturdy and capable of supporting the equipment to be installed. Customer will provide either a regular dial-tone business phone line to the CPE equipment location or an IP-enabled/permitted broadband LAN connection, for the purposes of connecting a modem for remote diagnostics and software downloads, and/or alarm monitoring, if alarm monitoring is part of the sale. Qwest recommends the customer perform a data network analysis for any installation of a LAN/WAN solution. Qwest is not responsible for LAN/WAN networking or bandwidth issues. Post-install work on Voice Quality of Service (QOS) issues (such as jitter, echo, sound lapse) on Voice over IP (VoIP) elements will be billed at standard Qwest time & material rates. The equipment room must not be located next to a heating system for the building. QWEST will inventory the equipment based on the packing list and SOW section E. QWEST will provide the appropriate personnel to ensure a successful installation. Equipment room should be dry, clean, well-lit, well-ventilated, easily accessible, free from excessive vibration or dust. The equipment room shall be maintained to within 41-80 degrees F (Optimal temp is 68-72 degrees F) and 25% - 65% relative humidity, non-condensing. Customer is responsible to provide air cooling or air conditioning equipment, if required. Should customer request operation of the system in an environment which does not comply with these stated conditions, or if customer shall fail to provide and maintain the environment as specified, it may void the warranty provision of the contract and/or equipment. QWEST will program and install all hardware and software listed on the Equipment Sold addendum, unless specifically indicated in the exception list of section E. QWEST will train the customer personnel, according to section N of this SOW. QWEST will work with the customer to establish date and time for cutover or turn-up of the new equipment. Any customer changes to the cutover date and time after being established will result in additional charges to the customer. QWEST will work with customer to collect database and placement information. The customer will make available a secured location with adequate floor, wall, and rack space to accommodate the system being installed, well in advance of cutover date. QWEST will install the equipment during normal business hours Monday thru Friday. QWEST will test the Telco circuits to ensure that dial tone and/or signaling is correct. QWEST will coordinate system and circuit turn-up with other vendors as required, but time spent waiting for other vendors in excess of 1 hour will be billed at Qwest labor rates. All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 5 of 11 • J.Power Information & Requirements • • • • • • K.Network Details & Requirements (Telephony, VoIP, & Data Networks) Network Summary - all Network to be detailed in this section Re-use T1 ckts Re-use 56K ckts Re-use 1FB/FXS This includes POE needs for the training room. See Section N. It is recommended that the circuit breakers be covered or locked to prevent accidentally being tripped. A dedicated Isolated Grounding Conductor must be installed from the Main building entrance AC Service Panel or X0 (center tap) of a dedicated transformer to the Isolated Ground Bus in the AC service panel provided. (This grounding conductor should be the same size as the phase and neutral conductors. Regardless of the phase and neutral conductor sizing, this grounding conductor must be at least a #6 AWG conductor. It must run in the same conduit with phase and neutral conductors, be insulated and continuous with no splices.) In cases where multiple cabinets are installed, each cabinet should be on an individual branch circuit. The customer will provide power to the equipment room according to the items in Section J of this SOW document. For installations with Voice Over IP (VoIP), the Customer will provide Power over Ethernet (POE) through switch(es) if not provided in this order. Important Note on Pre-existing UPS: The customer will provide adequate AC power and grounding for the equipment to be installed. All AC power outlets should be dedicated Isolated ground receptacles at Qwest's or the manufacturer's discretion. Pre-existing UPS equipment is not under Warranty by Qwest for this installation. N/A The customer will provide all conduit, cable trays, wire raceways, and power configurations, as required by state and/or local electrical regulations or fire codes, as well as manufacturer specifications. Circuit breakers must be identified/labeled at the AC service panel provided for the system. SPECIFIC CUSTOMER POWER REQUIREMENTS: The AC panel provided and associated equipment must not be shared with air conditioning, heating, generators, or motors. Qty of Qwest-provided UPS (Uninterruptible Power Supply) equipment in this new order, which is recommended to protect the system operation during power outages. Qty of Customer-provided UPS equipment - enter details above Qty of Network Network Type, # of Channels All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 6 of 11 New T1 ckts New 56K ckts New 1FB/FXS Type Provider Ckt Protocol Frame type Ckt ID#Location Signaling DID Block(s): # of Digits Sent:1st Digit: Lead Ph. Number:Analog type: Caller ID Out: Existing Numbers: Hunt Sequence: Fax or Modem #'s: 800#'s inward: Notes: Type Provider Ckt Protocol Frame type Ckt ID#Location Signaling DID Block(s): # of Digits Sent:1st Digit: Lead Ph. Number:Analog type: Caller ID Out: Existing Numbers: Hunt Sequence: Fax or Modem #'s: 800#'s inward: Notes: Type Provider Ckt Protocol Frame type Order #Due Date Signaling DID Block(s): # of Digits Sent:1st Digit: Lead Ph. Number:Analog type: Caller ID Out: Existing Numbers: Hunt Sequence: Fax or Modem #'s: 800#'s inward: Notes: Tester Contact Number: Intended Purpose Intended Purpose Contact Number: # of Channels __ _ _ _ _ _ _ _ _ _ _ _ _ _ C i r c u i t _ _ _ _ _ _ _ _ _ _ _ _ _ # of Channels Contact for Cutover: Contact Number: __ _ _ _ _ _ _ _ _ _ _ _ _ _ C i r c u i t _ _ _ _ _ _ _ _ _ _ _ _ _ EXISTING TELEPHONY NETWORK to re-use on this installation: Ckt Tester: Contact for Cutover: NEW CIRCUITS to be ordered for this Installation: (All must be Extended Demarc ) __ _ _ _ _ _ _ _ _ _ _ _ _ _ C i r c u i t _ _ _ _ _ _ _ _ _ _ _ _ _ # of Channels Intended Purpose All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 7 of 11 Type Provider Ckt Protocol Frame type Order #Due Date Signaling DID Block(s): # of Digits Sent:1st Digit: Lead Ph. Number:Analog type: Caller ID Out: Existing Numbers: Hunt Sequence: Fax or Modem #'s: 800#'s inward: Notes: FSX or PRI?: N/A N/A N/A VLANs, etc. To be integrated to Customer LAN?: Qty of networked sites involved: Networking circuit method: Additional IP Addressing Info N/A Providing LAN/WAN information on attached Topology Diagram(s) IP Addressing to be Provided?: Networked to other site(s) / WAN?: N/A Equipment to be Networked: Qwest installing new Routers/Switches for this install?: Switch Quantity & Details & LAN / WAN Networking Porting Numbers: Porting Due Date: Porting from what Network: Integrated Access Circuit Provisioner's Name & Number: Caller ID from Router Outbound: Local loop Due Date: Estimated Router Install Date: Provisioner's Name & Number: BVoIP Order #: Ckt Tester: Tester Contact Number: __ _ _ _ _ _ _ _ _ _ _ _ _ _ C i r c u i t _ _ _ _ _ _ _ _ _ _ _ _ _ # of Channels Intended Purpose (CORE) Order #: Telecom Provider: # of Channels: # of Digits to be sent from router: All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 8 of 11 Telephone Number: New line? Provider: Order number: N/A L.Cabling Requirements & Arrangements • M.Modules: Equipment-specific Details, IP Addresses, LAN info, etc. x Standard Business (1FB) Telephone Line will be provided in switch room for testing and/or Remote Alarm Monitoring Specific equipment information needs are addressed in a separate TAB(s) of this SOW document. Please be sure to print out any other TABs as addendums to this Statement of Work. Note: Qwest does not warrant pre-existing or customer-provided wire/cable. Contact Number: Cabling Subcontractor SOW is attached as an additional TAB on this SOW Qty of stations to receive brand-new wiring from Qwest or Subcontractor N/A Testing / Remote Alarm Monitoring Network Customer will provide permitted/IP-enabled Broadband LAN connection for testing and/or Remote Alarm Monitoring Cabling Description: Cabling Sub's E-mail: Cabling Subcontractor: The customer or customer's cabling subcontractor is responsible for providing cabling for stations, feeders, and risers, including: Conduit, floor boring, wall boring, cable trays, wire raceways, power poles, and access into hung ceilings, including removal and replacement of ceiling tiles, as well as plywood and wall space for required equipment and punch-down blocks. All cabling/wiring must comply with state and local electrical and fire codes. Qty of stations where Customer-provided new or existing stations wire is already terminated, identified, and labeled on the customer floor plans. Qty of stations needing Qwest to Tone & Tag (identify) pre-existing wire. If wire is found damaged or unusable, additional wiring will need to be provided by the cable subcontractor or by the Qwest installation team at time & materials rates. All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 9 of 11 N.Training Details & Database Requirements Digital set users Analog set users IP set users ACD station users Stand-alone Voice Mail users Train the Trainer N/A The room shall be clean, well-lit, ventilated, conducive to training education, and available for this purpose throughout the training period(s) determined. The Customer will provide the necessary copper or LAN/POE (Power over Ethernet) connections in training room equal to the maximum number of simultaneously- trained students plus one for the Qwest trainer. Specific End-users will be scheduled by the Customer according to the agreed-upon training class schedule. N/A Customer requests Qwest Trainer to take attendance Customer will provide PC, screen projector, and screen Out of Scope: One-on-one training requests Make-up training sessions (Additional training sessions can be ordered.) Training instruction outside standard business hours. Training instruction for applications outside this purchase or provided by this Installation, detailed in this document. This would include, but is not limited to, non-sale web applications, conferencing applications, remote/mobile applications or solutions outside this Statement of Work. and Historical Reporting. ADMIN TRAINING Summary Quantities: Customer will provide classroom needed for the training required. Voice Mailboxes Auto-attendant trees ACD users Basic System Admin (Max Qty = 4) ACD Admin stations (This is needed for any web-based demo screens for applications installed.) Qwest can conduct customized end-user training sessions. The curriculum is based upon a hands-on, "Say-Do-Review" training. With the exception of stand-alone voicemail instruction, this curriculum is a classroom-demonstrative methodology. Qwest will provide electronic copies of End-user guides in advance of the training sessions. However, the Customer will provide printing of these guides for classes. Qwest will work with the Customer to arrange mutually agreeable instruction times. Basic station training includes how to place, receive, transfer, conference, and place calls on hold. Basic voice mail training includes initializing mailbox, recording greetings, and retrieving messages. ACD supervisors Basic Voice Mail Admin Qwest conducts condensed system administration training. This training is hands-on and reviews the customers’ specific installation setup. The transfer of knowledge is at a common "name changes" or "moves-adds-changes" level, depending on the system. Typically, this means teaching how to add, delete, or modify a phone set. Admin training for voice mail systems typically means how to add or delete a mailbox, how to set passwords, ACD Supervisors (includes Agent Desktop Displays, Real Time Displays, END USER Training Summary Quantities:Configure: All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 10 of 11 ! Admin Class to be scheduled at a date/time mutually agreeable to customer and Qwest. The date/time will be post-system cutover/turn-up - system must be active and in-use by customer. The system admin training must be in a location conducive to learning, with uninterrupted time. O.Other interfaces or agreements • • • • • P.Remote Access N/A N/A N/A N/A N/A N/A N/AION Secure 5625 Number and how to record the automated attendant tree. Advanced configurations instruction, such as specialized hunt group configurations, attendant console, call detail recording, administration reporting, etc. are not included. Electronic System manuals arrive on CD's with the equipment, and are available from the manufacturer's website, and the customer is responsible for obtaining and/or printing this material. This training is provided only to the individual(s) responsible for the day-to-day administration of the phone and/or voicemail systems. Continuing education and advanced instruction from the manufacturer, or their authorized training partners, is highly recommended. If purchased, Products used by QWEST are placed at remote sites to help the Customer manage and monitor remote equipment. ION Networks products offer dialup or network connectivity and provide a pass-through feature for talking directly to any devices connected to the product serial ports. Some products offer 2 serial ports whereas others offer up to 24 serial ports. You can connect to a specific serial port based on the username that is entered upon login, or you can select which serial port to talk to via a text menu presented after a general login to the product. The system offers 5 different authentication methods from Username/Password to two-factor triple-DES challenge/response authentication using a 128 bit key. See TM Tab additional notes. ION pass-through access Out-of-band: Modem/dial 7x24 Maintenance 8x 5 Maintenance ION Secure 5500 ION Secure 5610 QRAMS (Qwest Remote Alarm Monitoring Service After Hours Only QRAMS remote ION Secure 3500 Gateway/server IP IP Enabled Quantity of Remote Access Devices All Rights Reserved - Qwest Proprietary - Copyright ©2007 Voice CPE Scope of Work Page 11 of 11 N/A Q.Attachments The following attachments, addendums, additional Excel Tabs, and additional documents listed here below are considered by Qwest to be part of this SOW document. • • • • • R.Info NOT YET COMPLETE or NOT YET PROVIDED in this SOW - Deliverables The following items are yet to be provided, but will be provided by the party indicated by the date indicated. Dates not met will likely cause a slip in implementation calendar, and may also involve additional charges to the Customer. Date Needed Party Responsible •See above Section C Customer Contacts listing •N/A Customer •N/A Customer •N/A Customer •N/A Customer IP information - LAN/WAN •N/A Sales Engineer Network ckt ID's, confirmed due dates • • • • S.Date of Review - Acknowledgements Date Reviewed Qwest Sales Engineer Date Reviewed Qwest Sales Rep Date Reviewed Customer Equipment-specific (section M.) details Equipment Sold (section E.) Addendum Include Contacts/Relays/Voltage/Temperature Probes Node Password VPN VPN Type Destination Item to be provided Network w/Extended Demarc Training room, Scheduled students 2 Copies detailed floor plan VPN Vendor Admin ID Password IP address Signaling Server IP enabled Signaling Server Name N/A Location N/A Equipment Sold Addendum - Bill of Materials 1 NTHU60DA CS1000E 0L/0T HA MG 1010 1 N0134948 Full Application Site Move Sum 1 NT8D02HAE5 Card 16-port XDLC 1 NT8D09CAE5 Ext. Analogue MW Line Card 3 NTAK20ADE5 Stratum 3 Clock Contr D/Board 1 NTBK80BA Ground Bar Assy Opt11 3 NTC312AAE6 MG1010 Power Supply 4 NTDU0606E6 Cable Ethernet RJ45 M-M 25cm 1 NTDU22LA Media Gateway MG1010 Chassis 2 NTDU41GA Media Card 32S (MC 32S) 2 NTDU99AAE5 IBM 1U Server 6 NTE905YA CC ACD Agent ISM L4 / Premium 32 NTE907AD 1 Premium Service Pkg TDM User License 20 NTE907EB 1 Prem IP Set License 32 NTE980RA All Sys 1-RAN Con License 2 NTHU65AC CS 1000 Applications on COTS Server - R6 2 NTRX26NPE6 DB9F TO DB9F SERIAL CABLE NULL 4 NTSF6800 Tmdi Pkg (1.5MB Dti/Pri) 8 NTTK14ABE6 PWR Cord 9.9ft 11CM 125VA 1 NTTL25ED TM 3.2 Upgrade to TM 4.0 1 NTE900PQ 1000E Processor Upg to CPPM HA 1 NTE95006 SW Pkg 57-BARS-BASIC Alternate 112 NTE957LL SW Upg R6 (to 1199 users/sys) 1 NTM441CC CF SW Kit R6 Dual Proc 1 NT9S80AC CC License Info Sheet 1 NT9S89PA CC 7 Standard Indicator 20 NT9S91GA CCM 6.0 to CCM 7 CC PP AgUp 1 NT9S93AA CCM 6.0 PP Base Up to CCM 7 1 NT9S93FA CCM7 Nodal RCW PP Upg 1 N0183046 Tandberg RDX USB Backup 1 N0188706 Spare 80GB RDX Backup Cartridg 1 N0193176 MGate Amphenol RJ45 Adapter 1 NTRB18DAE5 MGATE DS30 RJ45, CALLPILOT 32 1 NTTK14ABE6 PWR Cord 9.9ft 11CM 125VA 1 NTZE4003 Platform Migration Order Code 100 NTZE59CA R4.0 to R5.0 Upgrade Fee 1 NTZE67BBE5 CP5.0 600r v2 Migration Srvr 1 MPR10020 Universal Discount Code - Calculated 20% discount off WPP on entire order 20 NTE980MA All Sys 1-MUS Con License 4 77892 Adapter DA15P to RJ48C Jack 4 77891 Adapter DA15S to RJ48C Jack 1 N0175807 NRIUS M.CS.1 N/A X M.CS.2 Call Pilot for CS1000 100 0 Call Pilot x N/A N/A N/A N/A N/A No N/A See Topology Diagram for more voicemail networking info N/A N/A Additional Notes: Any New Application(s)?: # of Application Licenses?: Y Speech Recognition # of Unified Messaging Licenses: Fax Option (Desk Messaging) Implementation: Desktop Messaging N/A SOW Section M. Equipment Specifics CS1000 is connected to other sites See Topology Diagram attached See section below on Call Pilot voicemail for this CS1000 N/A Servers, Shelves, Gateways New Applications Transceiver Included?:Y No No Audio Considerations that customer expects to keep: 0# of Signaling Servers: 0 Keeping Applications Applications from old system 4.5 Overhead Paging?: Music on Hold?: Termination on...?: CS1000 Type: Station Wire See complete list of modem info below starting at line 92.Describe: # of IPE Shelves: MOH (Music on Hold) Source: 0 SOW Section M. Equipment Specifics Customer Current System: # of Succession Media Gateways: CS1000 Option 61C 66 Blocks System Call Pilot Voicemail # of Desktop Messaging Licenses: Network Access to this System?: My CallPilot Call Pilot Reporter Application Builder Voicemail is connected to other site(s) Describe Voicemail Networking:N/A no no no no N/A N/A N/A N/A Notes Oracle Customer Number:6664 PSAP #:241 PEI PSAP #:101890 Frame Relay (ANI circuit) ID:5QEDA36350 Address, Line 1:595 Cottage St. N.E. Address, Line 2:Salem, OR 97301 After-hours access telephone number:503 585-8910 Click on one of the following links below: Meridian/Succession information Call Pilot Information Symposium Information MIRAN Information OTM information MagIC/Vesta/Orion/Pyxis information Pyxis/Orion information Meridian/Succession information Notes Meridian Type/Release:Rel 3, Version 2921 Meridian Serial #:D14784 Meridian Modem #:503-540-9908 (Sentinel) 503-365-0608 on A/B Switch Meridian Level 1 Login:admin1 Meridian Level 1 Login password:D14784 door code is Meridian Level 2 Login:admin2 9112# Meridian Level 2 Login password:D14784 Meridian Primary IP address:137.135.128.253 switchroom # is Meridian Secondary IP address:137.135.128.254 503-763-3335 Call Pilot Information Notes Call Pilot Type/Release:Release 4 Enterprise Networking VPIM Networking Additional Info AMIS Integrated AMIS Will CallPilot or MeridianMail be used for voice announcements? Will provide minimum of 3 dedicated voice ports to SCCS? Contact Center Integration Will be integrated with Nortel Contact Center? ELAN connection to SCCS Server available? Call Pilot Server Computer Name:Call Pilot Call Pilot Modem #:503-540-9858 10/14/2005 Call Pilot RAS user:911tech (acct is in WVC Use the Vest RAS Modem Call Pilot RAS password:1724Morr Call Pilot NT/Windows2003 user login:NgenSys Call Pilot NT/Windows2003 password Qwe$t123 Call Pilot PcAnywhere user:callpilotdis Call Pilot PcAnywhere password:<MudABye:9 Call Pilot Manager Administrator Mailbox #:000000 Call Piot Manager Administrator password:235689 Alternate Call Pilot Manager Administrator Mailbox #:000001 Alternate Call Pilot Administrator Mailbox password:159357 Prompt Maintenance Mailbox #:7998 Prompt Maintenance Mailbox password:654321 Call Pilot ELAN IP Address:137.135.128.251 Call Pilot CLAN IP address:192.168.82.184 Symposium information Notes Symposium Type/Release:Rel 5, SU04 Symposium Server Computer Name:SYMPOSIUM Symposium RAS Modem #:503-540-9269 Symposium RAS user:ngendist Symposium RAS password:ntdist Symposium Windows 2000/2003 Server user:ngensys Symposium Windows 2000/2003 Server password:__ngen! Symposium PCAnywhere user:ngensys Symposium PCAnywhere password:__ngen! Symposium ELAN IP address:137.135.128.250 Symposium CLAN IP address:192.168.82.182 Symposium Client IP Address:192.168.82.183 screensave: admin Symposium Client Windows 2000/XP user:ADMIN Symposium Client Windows 2000/XP password:ADMIN Symposium Client Nortel Admin user:sysadmin Symposium Client Nortel Admin password:nortel MIRAN information Notes MIRAN CLAN IP address:N/A MIRAN ELAN IP address:N/A MIRAN Route/TN/ACOD:N/A MIRAN Route/TN/ACOD:N/A MIRAN Route/TN/ACOD:N/A MIRAN Route/TN/ACOD:N/A MIRAN admin User name:N/A MIRAN admin password:N/A MIRAN Serial Port User Name:N/A MIRAN Serial Port password:N/A OTM information Notes OTM Server Version:N/A OTM Server IP address:N/a OTM Server Admin account:N/A OTM Server Admin password:N/A MagIC/Vesta information Notes Domain Name:WVCC Domain Controller # 1 (DC 1) Name/IP address:WVCCDC1 192.168.82.100 DC 1 login account:911tech DC 1 password:1724Morr Domain Controller # 2 (DC 2) Name/IP address:WVCCDC2 192.168.82.180 DC 2 login account:911tech DC 2 password:1724Morr Vesta Server Name/IP address:WVCCDC1 192.168.82.100 Vesta Server login account:911tech Vesta Server password:1724Morr Vesta Server RAS Telephone #:503-540-9085 Vesta Server RAS login account:911tech Vesta Server RAS password:1724Morr MagIC Server Name/IP address:MAGIC 192.168.82.181 MagIC Server login account:911tech MagIC Server password:1724Morr MagIC Server RAS Telephone #:503-540-9085 MagIC Server RAS login account:911tech MagIC Server RAS password:1724Morr MagIC Client IP address:192.168.82.179 MagIC Client login account:Admin MagIC Client password:Password Pyxis/Orion information Notes Pyxis (digital voice recording) Server Name/IP:N/A Pyxis Server login account:N/A Pyxis Server password:N/A M.TM.1 x N/A x N/A N/A 100 1 Yes 0 N/A N/A N/A N/A N/A Telephony Manager Type: Parallel General Rate Tables Included Upgrade to current software 3.2. client has been given server requirements. TM will interface to External LDAP (customer- provided) server - see Topology Diagram If enhanced, TBS Web Reported to be configured? Number of Windows Clients to install TBS to be provisioned Enhanced Access Server Considerations Server, Hardware, Software requirements communicated to customer If TBS, number of PBX sites to be configured TBS is enhanced USB System Dongle Connection Billing Application Sets included in system Number of systems connection Additional notes: SOW Section M. Equipment Specifics Telephony Manager 2.02 M.CC.1 System Do all client PCs have Administration privileges?: Software Yes Base, 100, 200 PC Readiness Do Client/Agent PC's meet min. requirements? Given the config, cust aware of IIS considerations? Yes No Number of Supervisors: Number of Agents:44 Multicast requirements discussed with the customer?Yes Site has LAN which supports Microsoft Networking?Yes No SOW Section M. Equipment Specifics Server Power AC or DC?:AC Install Windows OS on what Backup server?:No Stand Alone No Scripts / Software connections Script Complexity (Low, Med, High): Screen Pops?: Install Windows OS on what server?: Networked Call Center?: Will this be configured as an CC-NCC Server?: Will CCT Server be installed at this location?: LAN / Server Readiness TCP/IP supported between CC Server & Clients? Install Windows OS on what Web Client server?: Number of Skill Sets: Connected to Call Pilot?: Level of Software: SCCS 5.0 Server Hardware IT Contact & Number: Upgrade from a previous CC release? No Contact Center Contact CenterContact Center Type: Key Contacts Call Center Contact & Number: Database Integration Wizard Required:? Database Lookups?: Application Launches?: Describe Script / Interactivity or Other Special Requirements: M.CC.2 ** *** * * * * * * * * * * * * **** * * Format: ###.###.###.### *Must be unique on Network **Same domain for servers and users ***Must be 10/100. 1G is not supported. ****Same as Active SCCS Server Optional NCC CLAN IP Address: Optional NCC CLAN Subnet Address: Optional Contact Center Replication Server CLAN IP Address: Optional Contact Center Replication Server CLAN Subnet Address: Optional Contact Center Replication Server Network Name: Optional Contact Center Standby Server CLAN IP Address: Optional Contact Center Standby Server CLAN Subnet Address: Optional Contact Center Replication Server Network Name: Optional Contact Center Standby ELAN IP Address: NCC Windows 2000 / 2003 Network Server Name: Windows 2000 / 2003 Domain Name that users will log into: Speed of the CLAN Ethernet Network: SCCS Windows 2000 / 2003 Network Server Name?: SCCS CLAN Subnet Address: PBX ELAN Subnet Mask: SCCS, Server Site Name (>>Case Sensitive<<): SCCS CLAN IP Address: SCCS Optional Multicast Send IP Address: SCCS Optional Multicast Receive IP Address: SCCS ELAN IP Address: SCCS ELAN Subnet Address: PBX ELAN IP Address: PBX Host Name: Default Router/Gateway IP Address: 192.168.82.182 Give this section to IP addressing contact for Customer Contact Center The following information is typically needed for a Nortel Contact Center software installation, in terms of IP addressing. It is not required when the Qwest SOW is being reviewed and accepted, but will be required as the installation progresses. A techni Network Information Subnet Mask: Deschutes County 911 in Bend is moving to a new location. For this move we are migrating the current Option 61C to a new CS1000E HA with MG1010 G The CS1000E HA will have many new components and also will be re-using (migrating) some from the Option 61C that is supported in the new system. A complete component list is attached as an excel spreadsheet. Labor required will be: Install the 3 cabinets for the CS1000E Install one new 16 port analog card Install one new Digital Line card Install four new TMDI Packages for new PRI’s Install 2 IBM 1U servers. Install and Program 1 new Call Pilot 600R Voice mail system. Mailboxes 50. Provide a quote to reprogram the CS1000E system to mirror the existing Option 61C. (Please provide a separate quote for this work) Items to be migrated: 4 digital line cards 2 analog line cards 5 Universal Trunk cards 1 E&M Trunk card 1 MIRAN Large 1 MICB Total number of users on the system: 50 Digital users 5 Analog users 36 ACD Agents (Not use use at this time. 6 Copper Trunks 2 PRI Trunks Gateways. e of the hardware