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Home My WebLink AboutCET Monthly Management Report - October 2013Cascades East Transit Monthly Management Report October 2013 Ridership Demand Response 12,161 Demand Resp.Rides Fixed Route Rides Comm. Conctr Rides Contracted Providers Rides Fixed Route 37,715 Bend 5,875 Rt 1 South 3rd St 6,065 Redmond/Bend 3,238 Unspecified 7 Community Connector 8,191 Redmond 3,876 Rt 2 Brookswood 5,310 Prnvll/Redmond 1,755 Baker 234 Contracted Providers 6,904 La Pine 662 Rt 3 Newport 7,152 La Pine/Bend 924 Crook 421 Madras 679 Rt 4 N. 3rd St 6,331 Madras/Redmond 961 Deschutes 3,959 Total Rides 64,971 Prineville 1,034 Rt 5 Wells Acres 7,968 Sisters/Redmond 349 Grant 112 % Change over last August -9.8%Sisters 35 Rt 6 Bear Creek 3,866 Wrm Spgs/Madras 0 Harney 152 Rt 11 Galveston 1,023 Clvr/Metlius/Madras 673 Jefferson 374 Elderly/Disabled Rides Total Rides 12,161 Total Rides 37,715 The Airporter 291 Malheur 891 Demand Response 9,175 % Change -30.1%% Change -5.1%Total Rides 8,191 Out of Area 84 Fixed Route 8,620 % Change 8.3%Union 544 Community Connector 2,744 October '12 17,405 October '12 39,749 Wallowa 126 Contracted Providers 6,904 CC October '12 7,566 Total Rides 6,904 Total Rides 27,443 Contr. Prov. October '12 7,316 % Change -5.6% Service Delivery & Performance Data Dial A Ride Trip Purpose Bend DAR Rural DAR Fixed Route Comm. Conctr Total (Redmond, Oct '13) Service Hours 1,375.7 1,353 1,814.0 1,029 5,572 Work 41.0% Service Miles 15,929 14,556 24,952 26,398 81,835 Medical 9.3% Rides/Hour 4.3 4.6 20.8 8.0 10.4 Other 32.3% Miles/Ride 2.7 2.3 0.7 3.2 1.4 School 9.5% Shopping 4.9% Service Days Safety & Security Customer Service Senior/Meal Center 3.0% Weekdays 23 Incidents 0 Total Calls Received 10,114 Total 100.0% Saturdays (Bend only)4 Prev. Accidents 0 CET ADA Denials 0 Sundays (Bend DAR only)4 Non-Prev Accdnts.2 (see note below)CET No Shows 582 Maj. Holidays w/Serv.0 Injuries 0 CET Late Cancels 418 Maj. Holidays no Serv.0 Brkrge Ride Denials 38 W/C tip-no injury, driver brushed against const. sign-no damage Brkrge No Rides Found 34 Brkrge Cancellations 1,967 Operations Financial Data (October)Complaints & Compliments Bend DAR Rural DAR Fixed Route Comm. Conctr Total CET Service Fixed Contract Cost (hours)$10,244 $0 $13,508 $0 $23,751 Driver Complaints 21 COIC Admin Cost (hours)$1,891 $11,374 $2,493 $8,650 $24,408 Call Center/Dispatch Compl.7 Driver Wages & Benefits (hours)$35,870 $39,249 $47,299 $29,850 $152,269 Program/General Compl.17 Other Ops Wages & Benefits $10,314 $13,097 $13,600 $9,960 $46,971 Total Complaints 45 Fuel Cost (miles)$8,070 $6,451 $12,641 $11,700 $38,863 Compliments 3 Maint. Cost (miles)$7,128 $1,545 $11,166 $2,801 $22,640 Other Cost (hours)$4,095 $4,480 $5,400 $3,407 $17,384 Brokerage Service Total Cost $77,612 $76,196 $106,108 $66,369 $326,286 Contracted Provider Compl.29 Call Center/Dispatch Compl.1 Farebox Revenue $5,828 $7,554 $18,012 $12,762 $44,156 Program/General Compl.0 Total Complaints 2 Cost/Ride $13.21 $12.12 $2.81 $8.10 $5.62 Compliments 0 % Farebox Recovery 7.5%9.9%17.0%19.2%13.5%