HomeMy WebLinkAboutODF Customer Survey
Oregon
John A. Kitzhaber, MD, Governor
Department of Forestry
Central Oregon District
PO Box 670
3501 NE 3rd St.
Prineville, OR 97754
541-447-5658
FAX 541-447-1469
www.oregon.gov/ODF/centraloregon
March 14, 2014
Deschutes County Commission
1300 NW Wall Street, Suite 200
Bend, OR 97701
RE: Oregon Department of Forestry 2013 Customer Satisfaction Survey
Dear Commissioners:
The Oregon Department of Forestry is conducting its annual customer survey of the boards and commissions of
Oregon’s forested counties. The purpose of this survey is to solicit your feedback on the services provided by the
Department of Forestry to Deschutes County and its citizens during 2013. This survey is one of 14 performance
measures the department uses to evaluate the efficiency and effectiveness of our programs and our employees.
This information will be summarized and reported, along with other performance measure results, to the
department’s Executive Team and Audit Committee, the Oregon Board of Forestry, and the Oregon Legislature.
I am requesting that the commission take a few minutes at an upcoming business meeting to consider and collectively
respond to the enclosed six-question survey and to also provide any additional comments that you would desire.
The department views this process as an important opportunity to foster improved communication and collaboration
with county governments and the citizens of Oregon. To that end, I would be happy to be present at the commission
meeting when this matter is discussed. I am available to meet in advance with commissioners, either as a group or
individually, at your convenience to answer any questions you may have about the Department of Forestry’s
programs, our recent accomplishments in improving the stewardship of forest resources in Deschutes County, and our
interactions with public and private forest landowners in the county. This same offer extends to your staff. I would
encourage you to solicit feedback from your staff prior to submitting your response to our survey.
I would appreciate receiving your survey response no later than May 30, 2014.
Please contact me at 541-447-5658 or at kbenton@odf.state.or.us if you have any immediate questions or desire
more information.
Thank you in advance for helping the Department of Forestry to improve our service to Oregonians through this
performance evaluation process.
Sincerely,
Kevin Benton
Protection Unit Forester - Central Oregon District
Oregon Department of Forestry
Enclosure
"STEWARDSHIP IN FORESTRY"
Kevin Benton
I
I
I
Oregon Department of Forestry
2013 Customer Service Performance Measure Survey
Please answer the following questions regarding your rating of service provided
by the Oregon Department of Forestry during calendar year 2013 and add any
additional comments:
Scale: Excellent, Good, Fair, Poor, Don't Know
Questions:
TIMELINESS -How do you rate the timeliness of the services provided by the
Oregon Department of Forestry?
Rating:
Comments:
ACCURACY -How do you rate the ability of the Oregon Department of Forestry
to provide services correctly the first time?
Rating:
Comments:
HELPFULNESS -How do you rate the helpfulness of Oregon Department of
Forestry employees?
Rating:
Comments:
EXPERTISE -How do you rate the knowledge and expertise of Oregon
Department of Forestry employees?
Rating:
Comments:
AVAILABILITY OF INFORMATION -How do you rate the availability of
information at the Oregon Department of Forestry?
Rating:
Comments:
OVERALL SERVICE -How do you rate the overall quality of services provided
by the Oregon Department of Forestry?
Rating:
Comments: