HomeMy WebLinkAboutPM 2014-15 Q1 Highlights
Each year, the Deschutes County Board of Commissioners establishes a series of broad goals and
objectives to guide organizational programs, projects, and activities. Each County department
then develops indicators that can be used to evaluate progress toward achieving those goals and
objectives. These performance measurements are published in the annual adopted budget.
In previous years, departments provided quarterly updates for each of the performance
measurements included in the budget document. The information was assembled into an
extensive spreadsheet that was distributed to the Board of County Commissioners. While
departments will continue to track and report each indicator on an annual basis, the quarterly
reporting process has been simplified. Beginning with the first quarter of fiscal year 2014-15,
each department will submit a status report for a limited number of performance measurements,
specifically those in which completion has been achieved or barriers have been encountered.
The County Administrator will then select highlights from throughout the County to present to
the Board. Selections from the first quarter of FY 2014-15 are detailed below.
Administrative Services
Goal Objective
Effective Service Delivery #3: Support employee development, productivity, and job satisfaction.
Department Measurement #4: Number of workplace accidents that require Days Away from
work, Restricted, or Transferred workers (DART) per 100 employees. Target = 2.
Q1 Status: The most recently reported (2012) national public sector estimates resulted in a
DART rate of 2.3 for state and local governments. Deschutes County ended FY 2013-14 with 11
time loss claims and one modified duty claim for a DART rate of 1.58. In the first quarter of FY
2014-15, the County has had 2 time loss claims and one modified duty claim, also resulting in a
DART rate of 1.58. The Earned Rate Modifier (ERM) dropped from .96 to .90, the lowest in
eight years. Staff anticipates savings of $2,000-$3,000 this year because of this improvement.
Community Development
Goal Objective
Effective Service Delivery #2: Provide support to County operations to ensure cost-effective and
efficient delivery of services to the public.
Department Measurement #14: Achieve an average turnaround time on building plan reviews of
4.5 days.
Q1 Status: The average turnaround time is currently 9 days, which is within the State
requirement of 10 days and faster than most other jurisdictions, but double the performance
measure. Continued high residential and commercial permit volumes are causing the extended
turnaround time. In August, the Building Division hired a new Building Inspector to assist with
Deschutes County
Department Performance Measurements
FY 2014-15 – First Quarter Highlights
the high permit volumes. However, Community Development may propose adding another new
Building Inspector later this fall to expedite building plan review turnaround time.
Fair & Expo
Goal Objective
Robust Economy #3: Support beneficial management and access policies of publicly-owned
resources to promote tourism and recreational activities.
Department Measurement #1: Value of the economic impact generated from Fair and Expo
events and facilities.
Q1 Status: After the 1st quarter, the Fair/Expo generated $16,500,300.00 toward the local
economy, or 47% of the $35 million projected annually. The facility hosted the Family Motor
Coach national convention with visitors from throughout the United States, Canada, and Mexico
attending.
Department Measurement #2: Total number of visitors to the annual Deschutes County Fair.
Target = 248,000.
Q1 Status: The total number of visitors to the annual fair exceeded the target by 9,000 for a total
of 257,000. The gates were up 5% over the previous year, concert attendance was the best ever,
and all this despite bad weather on Saturday, which is typically the busiest day.
Health Services
Goal Objective
Healthy People #4: Provide timely access to quality and affordable health care for the most
vulnerable populations.
Department Measurement #4: Behavioral Health Oregon Health Plan clients seen within State
timelines: 1) emergent within 24 hours; 2) urgent within 48 hours; 3) routine within 2 weeks.
Q1 Status: Achieved compliance with emergent timelines 91% of the time, urgent timelines
98% of the time, and routine timelines 98% of the time.
Department Measurement (other): Increase access by developing and/or improving health care
facilities.
Q1 Status: DCHS modified its organizational structure, facilities, staffing, and processes in
order to address the timeliness of access to services with Medicaid expansion. This has included
committing significant resources to the development and/or improvement of facilities in
Redmond, La Pine, Sisters and downtown Bend as described below.
North County Health Services Building: The County purchased a new facility in Redmond
to address increasing demand for behavioral health services.
South County Services Building: The behavioral health footprint in the South County
Services Building was enlarged with two additional office spaces.
Sisters School Based Health Clinic: With funding from the State of Oregon and Deschutes
County, a school based health center was constructed next to the Sisters High School.
Downtown Clinic: Staff members from the community support services and intensive
community support teams were relocated from the Annex to the Wall Street Services and
Community Development buildings to enable remodeling of this facility.
Wall Street Services Building: Planning has begun for the remodeling of this facility to
establish a Young Adults in Transition Hub.
Legal Counsel
Goal Objective
Effective Service Delivery #2: Provide support to County operations to ensure cost-effective and
efficient delivery of services to the public.
Department Measurement #1: Provide timely, coordinated, and streamlined legal services to all
County offices and departments.
Q1 Status: The Legal Department continued to implement attorney cross-training with the goal
of immersing all of the attorneys into all Legal Department practice areas. This will result in a
situation where every attorney in the Legal Department can provide timely and accurate legal
advice across a broad range of legal issues.
Natural Resource Protection
Goal Objective
Management of Natural Resources #3: Support healthy and sustainable forest and public land management
practices and oversight.
Department Measurement #1: Complete implementation of the Bend Fuels Community
Assistance fuel reduction grant. This grant has a target of treating 700 acres of hazardous fuels in
the highest priority areas in the Greater Bend Community Wildfire Protection Plan.
Q1 Status: To date, the County has exceeded the acreage goal set forth in the grant by treating
approximately 720 acres with 65% of the $220,000 grant expended. This includes 428 acres of
‘sweat equity’ defensible space treatment, 156 acres of brush mowing, and 68 acres each of
thinning/limbing and chipping. Neighborhoods addressed include Awbrey Butte, Awbrey
Meadows, River Canyon Estates, and Lane Knolls Estates.
Sheriff’s Office
Goal Objective
Safe Communities #2: Promote targeted prevention, diversion, and intervention programs to
reduce recidivism and future demands on county services achieved through
the continuum of incarceration, detention, and supervision services.
Department Measurement #1: Complete expansion of the Adult Jail by October 2015.
Q1 Status: The jail expansion project was completed by the end of September 2014 and open
house/fundraiser events were held on October 1st, 2nd and 3rd. During October, the Sheriff’s
Office will move inmates from the Jefferson County jail back to the Deschutes County jail
saving inmate bed rental expenses. During FY 2014-15, some inmates will be moved to the new
area to allow for repair and maintenance of the older jail facility.