HomeMy WebLinkAboutPM 2014-15 Reports Q1 Goals Obj Deschutes County FY 2015 Goals and Objectives
Mission Statement
Enhancing the Lives of Citizens by Delivering Quality Services
in a Cost-Effective Manner
Safe Communities: Protect the community through planning, preparedness,
and coordinated public safety services.
1. Facilitate collaborative planning among county and community partners to enhance emergency preparedness.
2. Promote targeted prevention, diversion, and intervention programs to reduce recidivism and future demands
on county services achieved through the continuum of incarceration, detention, and supervision services.
3. Respond to, investigate, and prosecute criminal activity to ensure the guilty are held accountable, the innocent
are protected, and the rights of all citizens are respected.
4. Facilitate collaborative planning on county-wide communications and infrastructure.
Healthy People: Enhance and protect the health and well-being of the
community through advocacy, education, and services.
1. Consider population health, wellness, safety, and multi-modal connectivity in the design and implementation
of infrastructure.
2. Participate in defining and driving systems reform and alignment.
3. Ensure children, youth, and families are protected, healthy, and successful.
4. Provide timely access to quality and affordable health care for the most vulnerable populations.
5. Assess, preserve, promote, and protect the basic health and wellness of residents.
6. Provide physical and behavioral health treatment and support services to meet the needs of the community.
7. Promote preventive health through partnerships, community education, outreach, and advocacy.
Robust Economy: Promote policies and actions that stimulate economic
vitality.
1. Initiate strategic capital programming, including transportation and communications infrastructure,
construction, and other needs.
2. Partner with organizations that stimulate economic vitality.
3. Provide cost-efficient and innovative infrastructure that supports local economic opportunities and livable
communities.
4. Support land use policies that promote beneficial utilization of the land for economic growth.
5. Support beneficial management and access policies of publicly owned natural resources to promote tourism and
recreational activities.
6. Pursue inter-jurisdictional and interdepartmental cooperation to enhance service delivery and the cost-
effectiveness of public services.
Management of Natural Resources: Promote environmental stewardship
through assessment, advocacy, and collaboration.
1. Partner with community members and appropriate agencies to preserve and protect South County’s water
resources.
2. Educate the public and enforce policies regarding noxious weed control and eradication.
3. Support healthy and sustainable forest and public land management practices and oversight.
4. Enhance and protect air, land, and water resources.
Effective Service Delivery: Maintain confidence in Deschutes County through
sound fiscal management and responsiveness to the public.
1. Continue to provide opportunities for public engagement with Deschutes County government.
2. Provide support to County operations to ensure cost-effective and efficient delivery of services to the public.
3. Support employee development, productivity, and job satisfaction.
4. Support and promote Deschutes County Customer Service “Every Time” standards.
Introduction
Deschutes County, OREGON Page 9
Departmental Performance Measures
The Board of County Commissioners establish countywide Goals and Objectives annually. Departments provide
performance measures that align with the priorities established by the Board of Commissioners. Each department
tracks performance measures in addressing the Countywide Goals and Objectives. These measures are listed below
in relation to each Goal and Objective. In the departmental narrative section, more information regarding these
measures is provided.
Safe Communities
Objective #1: Facilitate collaborative planning among county and community partners to enhance
emergency preparedness.
1. Number of emergency preparedness exercises. (Sheriff's Office)
Objective #2: Promote targeted prevention, diversion, and intervention programs to reduce recidivism
and future demands on county services achieved through the continuum of incarceration, detention, and
supervision services.
1. Number of adult offender sanctions, interventions and violations submitted. (Community Justice)
2. Percentage of juvenile community justice officers meeting contact and skill building goals with medium and high
risk offenders. (Community Justice)
3. Percentage of adult felony successful case closures. (Community Justice)
4. Percentage of at-risk juveniles without a criminal offense six months after completion of Functional Family
Therapy. (Community Justice)
5. Percentage of small claims cases resolved (judgment, dismissal or mediated agreement) prior to trial.
(Justice Court)
6. Success rate for defendants offered alternative resolution programs. (Justice Court)
7. Complete expansion of the Adult Jail by October 2015. (Sheriff's Office)
8. Number of inmates participating in jail GED program. (Sheriff's Office)
9. Number of patrol calls for service. (Sheriff's Office)
10. Completion of the corrections facilities projects. (Property and Facilities)
Objective #3: Respond to, investigate, and prosecute criminal activity to ensure the guilty are held
accountable, the innocent are protected, and the rights of all citizens are respected.
1. Number of cases filed. (District Attorney's Office)
2. Number of Civil Commitment hearings held. (District Attorney's Office)
3. Partner agency satisfaction. (District Attorney's Office)
4. Number of self-initiated patrol calls for service. (Sheriff's Office)
5. Percentage of call answered within 5 seconds. (Deschutes County 9-1-1 CSD)
6. Percentage of calls answered within 10 seconds. (Deschutes County 9-1-1 CSD)
7. Average time to refer a call to dispatch. (Deschutes County 9-1-1 CSD)
Objective #4: Facilitate collaborative planning on county-wide communications and infrastructure.
1. Provide a recommendation for the next generation emergency communications network for public safety agencies
in Deschutes County. (Sheriff's Office)
Introduction
Deschutes County, OREGON Page 10
Healthy People
Objective #1: Consider population health, wellness, safety, and multi-modal connectivity in the design and
implementation of infrastructure.
Objective #2: Participate in defining and driving systems reform and alignment.
Objective #3: Ensure children, youth, and families are protected, healthy, and successful.
1. 85% of public health office visit appointments are completed. (Health Services)
2. 80% of supervisor positions have supervisor-to staff ratio of 1:7-10. (Health Services)
3. 100% of Meaningful Use Objectives are net by all eligible providers. (Health Services)
Objective #4: Provide timely access to quality and affordable health care for the most vulnerable
populations.
1. Behavioral Health Oregon Health Plan clients seen within specified State timelines. (Health Services)
2. 90% of individuals discharged from a psychiatric hospital receive an outpatient behavioral health visit within 7
calendar days of discharge. (Health Services)
3. 90% of children and adolescents referred by DHS receive a behavioral health assessment within 45 calendar days
of referral. (Health Services)
4. 90% of newly enrolled Nurse Family Partnership clients are screened for domestic violence within three months of
enrollment. (Health Services)
Objective #5: Assess, preserve, promote, and protect the basic health and wellness of residents.
1. 90% of Developmental Disabilities clients engage in crisis services no more than one time in 12 months. (Health
Services)
2. Youth under 18 in the Wrap-Around services require psychiatric hospital admissions 1.5% of the time or less.
(Health Services)
3. 35% of behavioral health clients enrolled in Supported Employment are employed in competitive employment.
(Health Services)
Objective #6: Provide physical and behavioral health treatment and support services to meet the needs of
the community.
1. 90% of Developmental Disabilities Intake Satisfaction Surveys have a score at or above 18/20. (Health Services)
2. Complete construction of the Sisters Health Clinic. (Property and Facilities)
Objective #7: Promote preventive health through partnerships, community education, outreach, and
advocacy.
Robust Economy
Objective #1: Initiate strategic capital programming, including transportation and communications
infrastructure, construction, and other needs.
1. Complete brownfield studies and development/marketing strategies for Demo Landfill and Redmond properties.
(Property and Facilities)
Introduction
Deschutes County, OREGON Page 11
Objective #2: Partner with organizations that stimulate economic vitality.
1. Coordinate with the City of Bend to adopt the Bend Airport Master Plan Update into the County’s
Comprehensive Plan and zoning code to promote economic sustainability and growth at the Airport. (This
measure is also listed below.) (Community Development)
2. Coordinate with the City of Redmond to amend its UGB for a large-lot industrial site and future Fairgrounds
expansion. (Community Development)
3. Administer a 3-year US EPA Brownfield Assessment grant with the Cities of Bend, La Pine, Sisters and
Redmond to identify contaminated commercial sites and plan for redevelopment. (Community Development)
4. Leverage County funds through contractual arrangements with organizations specializing in job creation,
economic development, and local business support. (Administrative Services)
Objective #3: Provide cost-efficient and innovative infrastructure that supports local economic
opportunities and livable communities.
1. Pavement Condition Index (PCI) of county paved road network. (Road Department)
2. Percentage of county roads PCI rated good or better. (Road Department)
3. Percentage road system resurfaced. (Road Department)
4. PCI sustainability ratio. (Road Department)
5. Pursue landfill gas to energy project. (Solid Waste)
Objective #4: Support land use policies that promote beneficial utilization of the land for economic
growth.
1. Evaluate the County's Agricultural Lands Program. (Community Development)
2. Reconvene the Transferable Development Credit (TCD) Advisory Committee to determine if changes are needed
to facilitate economic growth in La Pine's New Neighborhood in conjunction with groundwater in rural southern
Deschutes County. (Community Development)
3. Coordinate with the City of Bend to adopt the Bend Airport Master Plan Update into the County's
Comprehensive Plan and zoning code to promote economic and growth at the Airport. (This performance measure
is also listed above.) (Community Development)
4. Participate in City of Bend's Transportation Demand Management Project. (Property and Facilities)
Objective #5: Support beneficial management and access policies of publicly owned natural resources to
promote tourism and recreational activities.
1. Support Mt. Bachelor's Master Plan implementation through coordination and efficient building permit services
for new and improved facilities. (Community Development)
2. Coordinate with the Sunriver Owners' Association (SROA) on a solution to conflicts between traffic on Spring
River Road and those seeking to launch boats or float on the Deschutes River from Harper Bridge. (Community
Development)
3. Value of the economic impact generated from Fair and Expo events and facilities. (Fair and Expo Center)
4. Total number of visitors to the annual Deschutes County Fair. (Fair and Expo Center)
Objective #6: Pursue inter-jurisdictional and interdepartmental cooperation to enhance service delivery
and the cost-effectiveness of public services.
Introduction
Deschutes County, OREGON Page 12
1. Maintain and expand 1-stop building and development services shops for city and county permits. (Community
Development)
2. Offer basalt rock, excavated from the County landfill, to County departments and other local agencies at a low cost.
(Solid Waste)
3. Facilitate intergovernmental agreements with other public agencies. (Administrative Services)
Management of Natural Resources
Objective #1: Partner with community members and appropriate agencies to preserve and protect South
County’s water resources.
1. Coordinate with DEQ to (1) issue protective onsite wastewater treatment system permits and water quality risks
and monitoring; (2) initiate a Goal 11 Exception for southern Deschutes County; and (3) provide education and
outreach materials online and to community groups on livestock impacts on small residential properties.
(Community Development)
2. Partner with NeighborImpact to provide financial assistance to property owners needing to upgrade their onsite
wastewater treatment systems. (Community Development)
Objective #2: Educate the public and enforce policies regarding noxious weed control and eradication.
1. Achieve 90% voluntary compliance with noxious weed enforcement cases. (Natural Resource Protection)
Objective #3: Support healthy and sustainable forest and public land management practices and
oversight.
1. Maintain or increase public participation in Fire Free events. (Natural Resource Protection)
Objective #4: Enhance and protect air, land, and water resources.
1. Continue participating with the BLM / Governor's Office regarding sage-grouse conservation and USFWS on the
Oregon spotted frog. (Community Development)
2. Complete implementation of the Bend Fuels Community Assistance fuel reduction grant. (Natural Resource
Protection)
3. Complete the Strategic Energy Management (SEM) project. (Property and Facilities)
Effective Service Delivery
Objective #1: Continue to provide opportunities for public engagement with Deschutes County
government.
1. The Building Safety Division will continue to engage the local chapter of the Home Builders Association for
feedback on our processes and interaction with their member as well as sharing training opportunities on a
monthly and as-needed basis; and participate with the local accessibility advocates COCA for "lunch and learn"
style meetings to help gain uniform application and consideration of rules and policies developed to assure safe and
dependable access to commercial facilities. (Community Development)
2. Engage citizens through a variety of new forums and venues. (Administrative Services)
3. Modify the design and navigation of the county public website. (Information Technology)
Introduction
Deschutes County, OREGON Page 13
Objective #2: Provide support to County operations to ensure cost-effective and efficient delivery of
services to the public.
1. Rate of collection on outstanding receivables. (Justice Court)
2. Achieve an average turnaround time on building plan reviews of 4.5 days. (Community Development)
3. Achieve 85% voluntary compliance in Code Enforcement cases. (Community Development)
4. Adopt the Code Enforcement Procedures Manual Update with public engagement and public hearings.
(Community Development)
5. Continue to provide the Household Hazardous Waste program and evaluate the possibility of expanding the
program to other areas. (Solid Waste)
6. Assess pre-trial and offender population workloads in county offices. (Administrative Services)
7. Values and percentages of grant applications by Administrative Services. (Administrative Services)
8. Percentage of tax statements issued timely. (Finance/Tax)
9. Number of tax accounts processed. (Finance/Tax)
10. Meet with departments to ensure their Finance needs are being met. (Finance)
11. Receive GFOA Distinguished Budget Presentation Award. (Finance)
12. Receive GFOA Certificate of Achievement Award. (Finance)
13. Provide technical support for replacement of finance, human resources and payroll systems. (Information
Technology)
14. Redesign the county intranet website. (Information Technology)
15. Establish stand-by date center resources at the 9-1-1 date center. (Information Technology)
16. Provide timely, coordinated and streamlined legal services to County offices. (Legal Counsel)
17. Implement first phase of new case management software. (Legal Counsel)
18. Survey department responses on employee training. (Legal Counsel)
19. Obtain feedback on timeliness and comprehensiveness of services. (Legal Counsel)
20. Assess and measure implementation of the new case management software. (Legal Counsel)
21. Provide semi-annual meetings with elected officials and departments to solicit input of improving services. (Legal
Counsel)
22. Meet quarterly with the Board of County Commissioners to review legal matters and receive performance
improvement recommendations. (Legal Counsel)
Objective #3: Support employee development, productivity, and job satisfaction.
1. The Building Safety Division will continue to provide training seminars and classes for all local municipal
inspectors and building and design professionals, and ensure all building inspectors maintain required
certification. (Community Development)
2. Number of workplace accidents. (Administrative Services)
3. Re-engineer hiring process. (Personnel)
4. Explore an ERP system. (Personnel)
5. Provide policies and procedures training to supervisors and managers. (Personnel)
Objective #4: Support and promote Deschutes County Customer Service “Every Time” standards.
1. Accounts managed per FTE compared to other Oregon counties. (Assessor's Office)
Introduction
Deschutes County, OREGON Page 14
2. Cost per tax account managed compared to other Oregon Counties. (Assessor's Office)
3. Administrative expenses as a percentage of taxes imposed compared to other Oregon counties. (Assessor's Office)
4. Written approval by the Department of Revenue for the Assessor's Certified Ratio Study. (Assessor's Office)
5. Percentage of tax statements mailed by October 25th. (Assessor's Office)
6. Written certification from the Department of Revenue approving the County Assessment Function Assistance
(CAFFA) Program. (Assessor's Office)
7. Percentage of original real property records recorded, indexed and returned within one business day. (Clerk's
Office)
8. Percentage of customers who rate the level of service as good or excellent. (Clerk's Office)
9. Percentage of voter notification cards mailed within 14 days of registration (excluding 20 days before and after a
primary election). (Clerk's Office)
10. Customer satisfaction with concessions, catering, facilities, operations, sales staff and management. (Fair and
Expo Center)
11. Expand outreach to veterans and their families. (Administrative Services)
Introduction
Deschutes County, OREGON Page 15