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HomeMy WebLinkAboutRedmond Humane Plan - ReviewHumane Society of Redmond The Humane Society of Redmond Five Year Strategic Plan And Financial Review Prepared by: The Humane Society of Redmond Board of Directors 1355 NE Hemlock Redmond, OR 97756 Tel: (541) 923-0882 Website: www.redmondhumane.org Submitted to: The Deschutes County Board of Commissioners Humane Society of Redmond 'Strategic/Financial Plan Page fl of fl 7 Table of Contents Table of Contents 2 1. Executive Summary 3 2. Vision 3 3. Mission Statement 3 4. Assessing 2009 3 5. 2010 Annual Forecast 5 6. 2011 to 2014 Looking Forward 5 7. 5 Year Plan Summary 9 Appendices: Appendix A. — 2009 Financial Review 10 Appendix B. — 2010 Financial Estimates and Budget 11 Appendix C. — 2010 — 2014 Financial Estimates 13 Appendix D. — 2010 — 2014 Cash Flow Analysis 13 Appendix E. — Unit Costs — Dogs .14 Appendix F. — Unit Costs — Cats 15 Appendix G. — Policy Committee Bios 16 Humane Society of Redmond Strategic/Financial Plan Page 2 of 1' Humane Society of Redmond Five -Year Strategic/Financial Plan 1. Executive Summary: The first six months of FY 2009 shows monthly income of $37,920 and expenses running at $41,220, yielding a net operating loss of $3,300/month. The picture for 2010 is more positive. Growth in new initiatives and expanded fund raising efforts should bring a slightly profitable position to the shelter. The CY 2010 budget shows monthly income of $45,118, expenses of $42,054 and a positive operating income of $3,065. Moving forward, our challenge is to grow our income base while keeping an eye on expenses, bringing the shelter even more opportunities for profitability. The five year projections show continuing growth in income providing a stable fmancial base for the shelter. 2. Vision: Within the next five years the Humane Society of Redmond (HSR) envisions itself as: • A world class animal shelter providing the very best care for the animals in our charge. • Increasing shelter services to our community. • Able to meet the obligations of the county loan as described in the RLA. • Providing a desirable workplace and support for our full time staff. 3. Mission Statement: Adopted in 2009 The Humane Society of Redmond is dedicated to enriching the lives of displaced animals through quality care and adoption to a responsible, loving home. With community education and support, and the efforts of our staff and volunteers we will realize this goal for every animal in our care. 4. Assessing our Current Position: 2009 the Year of Starting Anew Challenges: The HSR Board of Directors (BOD) was challenged with building a funding base to provide for continuing operations while Shelter Administration was challenged with reducing costs without negatively impacting services. Great strides have been taken in both areas and are reviewed below. A major challenge for 2009 was to overcome the negative publicity associated with the Shelter and instill pride in the community we serve. With the funding provided by the County RLA in late 2008, the doors to the Shelter remained open and operations continued, Humane Society of Redmond Strategic/Financial Pian Page 3 of i Community Service: The HSR is an operating shelter providing valuable services to the community, including: (all CY2009 totals) Housing and medical care for 1102 dogs, 1189 cats Spay and neuter of 1181 dogs and cats from the shelter, and 848 dogs and cats for the public. The income from public spays and neuters helped pay for our in-house animals and was effectively a net positive. Three low-cost vaccination clinics for dogs and cats Continuing education for the community via numerous events focused on children, families and animal care Cost Containment: Significant changes were initiated at the shelter in an effort to reduce costs, including: Staff was reduced from a high of 17 to 8 full-time and 2 part-time employees. We eliminated the Executive Director position, relying on the BOD to assume these responsibilities. Volunteers now fill many positions previously reserved for paid employees. Medications required for the animals have been secured at significantly lower cost through local veterinarians and drug manufacturers. In addition to reducing costs, we were able to increase services in Low Cost Spay and Neuter and other programs which added to the bottom line. Revenue Generation: In a seriously down economy fundraising was a significant challenge. The BOD pursued traditional and innovative avenues for revenue generation including: Fundraising Events: Over 20 events generated $22,000, in addition, three "Good Stuff Sales" netted over $20,000 bring the total to $42,000 for the year. New RV Storage Lot: November and December averaged $550/month Event Center Rentals: Predictably over $600/month income Grant Initiatives: Providing over $9,000 in cash and equipment Donations: We recovered from the negative impression of the Shelter in. late 2008 as exhibited by over $75,000 in annual donations in 2009. Humane Society of Redmond Strategic/Financial Plan Page 4 of 17 Finances: The first half of FY2009 exhibited monthly income of $37,920, expenses of $41,220, resulting in a net operating loss of $3,301/month. Considering where we started in January, this was a good start for the reworked organization. A "high level" financial review of 2009 is shown in Appendix A. The numbers are drawn from the second half of '09 when we were in full operating mode and are the best predictors for the future. In 2009, the HSR reduced the County Loans as shown below: County Loans - 2009 Pd to Nk To HSR County Principal Interest Balance Note 19 -Feb -09 $8,000 $1,278,588 Dray, 23 -Sep -09 $70,000 $39,227 $30,773 $1,239,361 Trust Income 21 -Oct -09 $310,597 $307,209 $3,388 $932,152 Trust Inc mie 23 -Oct -09 $8,300 $940,452 Draw 23 -Oct -09 $18,512 $958,964 RV L. It 20 -Nov -09 $8,223 $967,187 RV L At 12 -Dec -09 $2,755 $969,942 RV L The total expenditures for the RV Storage facility were $29,490 in 2009. This figure reflects the total costs of the program. Forecasted fmancials for 2010 (Appendix B.) detail expected revenue increases. 5. 2010 Annual Forecast: Continuing efforts to build income in 2010 should result in the following: Shelter Income: Adoption prices will be raised —30% for dogs and —12% for cats in 2010. Renegotiated county and city contracts should yield an annual increase, but will only be reflected in the second half of 2010. Fundraising Efforts: A fundraiser in concert with the Crescent Moon Alpaca Ranch is expected to exceed 2009 results by $2,000 to $6,000. Additional events should bring in an additional $3,500. Included is a Golf Tournament co-sponsored by Aspen Lakes Golf Course. A can drive initiated in late 2009 is now providing over $500/month. Humane Society of Redmond StrategicfFinancial Plan Page 5 of 17 RV Storage: Started late m 2009, the reserved spaces in the HSR RV Storage Lot should increase to provide $1,330/month. The lot is presently 1/3 full (14 spaces) and bookings should increase when RV's come up from the south in the Spring. Event Center Rentals: Through a series of directed advertising campaigns the Event Center Rentals will nearly double m 2010 to over $1,500/month. We have 13 bookings so far this year (weddings, parties, etc.) and we expect increased activity. Other Activities: Grants are expected to double in 2010 to average $1,400/month through a focused effort by several members of the BOD. Memberships are very low among residents and businesses in Redmond. A new membership drive via direct contact with local organizations has begun and should increase memberships to $1,000/month in 2010. New Initiatives: The HSR may participate in a matching grant program through a private foundation. This charitable organization has discussed matching donations to the HSR on a dollar for dollar basis, higher for BOD donations. We expect to receive up to $50,000 from this beneficial event in 2010. The program may continue for three years if accepted. 2010 Summary: With these predicted sources of revenue in 2010, the Shelter is on course to show a smallyrofit. The CY2010 budget shows income of $541,412, expenses of $504,642, resulting in a net income of $36,770 or $3,065/month. See financial review in Appendix B. Adjustments were made for donations and Event Center rentals which showed seasonal increases in December, these have been amortized over 12 months in the spreadsheet. The Line of Credit, used in 2009 to fund the RV Lot construction, is presently at $44,210 and will be used from time to time to "even out the bumps" in monthly income vs. expenses. It is likely we will have several withdrawals early in the year until fundraising season kicks into high gear in the Spring. The events surrounding the Redmond Centennial should also bolster our cash flow. The HSR 2010 budget shows no incremental monthly service to the County Loan debt. A second distribution from the Teater Trust may be forthcoming in 2010 and could be as high as $300,000. If this distribution is realized, the loan balance will be approximately $727,000. Humane Society of Redmond Strategic/Financial Plan Page 6 of 17 6. 2011 to 2014: Looking Forward Facing the possibility of positive fmancial performance in 2010, the challenges remain to grow the shelter and actively pursue additional funding. By 2014, we should see shelter net income of almost $120,000 and a reserve fund of over $300,000, guaranteeing sustainability of the organization. See Appendices C and D for details. Strategies: Low Cost Opportunities: • Grow Memberships to 600 or $22,000/year. Still a small number considering the population. • Develop larger donors and benefactors to bring donations and matching grants to over $190,000 annually. • Work more closely with the city of Sisters to develop a more responsive donor base. • Hold a Golf Tournament with Aspen Lakes Golf Club to benefit the HSR. The location of this event will bring us closer to the Sisters community. Capital Intensive Opportunities: • Operate a full time Thrift Store: The BOD still believes a Thrift store can provide a steady stream of revenue for the Shelter. The three "Good Stuff Sales" held in 2009, a total of 16 sale days, netted over $20,000. The donations were readily available from our supporters and of very high quality. The BOD will consider this funding opportunity when appropriate. • Incorporate a Veterinary Clinic within the Shelter: Geared toward providing veterinary services to low income pet owners, this facility adds another benefit to the community. The recent addition of a donated x-ray machine, supplementing our fully functioning operating room, makes the shelter a viable veterinary clinic. Staffed by technicians and veterinarians donating a portion of their time, we can offer low cost veterinary services to the community. Although our pricing will be lower, our lower cost structure should allow us to operate the clinic at the 40% gross margins common in the veterinary industry. The spreadsheet below details the cash flow for this program: HSR Veterinary Clinic 2010 2011 21.1112013 2014 Revenue $24,000 *38,000 155,000 $80,000 Capital Costs $10,000 $5,000 COGS $4,200 $7,000 $10,000 $14,000 Veterinarian $11,000 $17,500 $24,000 $35,000 Net 33,8 1113,500 121,000 *31,000 GM% 16% 36% 38% 39% Humane Society of Redmond Strategic/Financial Plan Page 7 of 17 Long Tenn County Loan Service: The following is an approximation of the County Loan service over the five years detailed in this plan: County Loan Paydown Schedule: nig 2011 X012 X0_3 2014 Starting Balance $969,942 $731,770 $760,309 $769,961 $759,989 Interest (3.9% APR) $37,828 $28,539 $29,652 $30,028 $29,640 Draws $24,000 $0 $0 $0 SO Trust Distributions $300,000 $0 $0 $0 $0 Payments from Operations SO $0 $20,000 $40,000 $60,000 Ending Balance: $731,770 $760,309 $769,961 $759,989 $729,629 Observations on this schedule: • Net profitability of the shelter operations will be insufficient to pay -down the loan. Payment of interest only is possible. • This schedule assumes the following assets remain as collateral against the loan but are not forecast to deliver sufficient income to pay down the loan in the next five years: • Teater Trust: The Trust holds approximately 11 acres of land in Redmond adjacent to the mobile home park. The Trust also has nearly $700,000 remaining in cash accounts which may be distributed in 2010. One half of these proceeds would go to HSR the other half to HSCO. • Shultz Estate Trust: The Shultz Estate is tied to timber and land, both in significantly down markets. HSR received a single $70,000 distribution from this trust in 2009. Distributions in 2010 cannot be predicted. Two and one-half acres of land, the Event Center building, and the RV Storage Facility are presently deeded to the county as part of the RLA. These three assets provide ample resources to pay back the county loan but are not sufficiently liquid to affect the loan within the next five years. Humane Society of Redmond Strategic/Financia! Plan Page 8 of 17 7. Five Year Plan Summary: A summary of the HSR program initiatives and success ratings follow: Initiative Time Frame Beneficiary Benefit Constraints Risk Low Increase Adoption and County/City Fees 1 - 5 Years Shelter Finances $1,000 to $4,000 County/City budgets tight Increase Event 1 Year Shelter Additional Do we have the Low Fund Raising Efforts Finances $6000 organization to handle this? Increase 1Year Shelter Additional Can we reach Low Donations and Matching Finances $60,000 matching funds goal? Funds Golf Toumament 1 - 5 Years Shelter Finances $2,500 to $4,000 Low margins, low risk Low Income Grow Grants and Memberships 1 Year Shelter Finances $12,500 Poor economy can inhibit success. Medium Increase Revenue from RV Storage and Event Ctr. 1 Year Shelter Finances $14,000 Competitive forces impact success. Medium Grow Opportunities in Sisters 1-5 Years Shelter Finances and Deschutes $2,500 to $15,000 Unknown area, need more exposure. Medium County Develop full time Thrift 2 - 5 Years Shelter Finances and Unknown (>$50,000/year Location, rent, and staff costs Medium Store Deschutes County net income?) impact profitability Veterinary 2-5 Years Shelter $5,000 to Cost vs. Fee Medium Clinic Finances and Deschutes $34,000 Net considerations will drive profit County Pay Down County Loan 5 Years Deschutes County >$700,000 Difficult to pay down without extemal support High Humane Society of Redmond Strategic/Financial Plan Page 9 of i' Appendix A.: 2009 Financial Review HSR 2009 Financial Review Expenses and Income - Monthly Totals Based on the first 6 months of FY 09/10 Shelter Income and expenses: Income: Adoptions Boarding Fees (County & City) Low Cost Spay & Neuter Clinic Medical Services Licensing Owner Services Monthly $5,565 $4,386 $5,654 $3,906 $1,633 $2,852 Total $23,996 Expenses: Payroll Surgical Room Expenses Shelter Meds and Vaccines Utilities Insurance Bank Fees Repair & Maintenance Operating Supplies Pet Food Advertising Professional Fees Other Expenses Monthly Operating Loss: 417,225 Monthly $16,631 $4,821 $9,642 $3,197 $843 $426 $1,429 $705 $1,295 $444 $222 $1,567 Total $41,220 Income: Funding Raising Donations Grants Membership Dues Miscellaneous Income Event Center Income Monthly $3,707 $7,106 $641 $717 $21 RV Storage $500 Event Center Income $1,233 Total 513,924 Income Total $37,920 Revenue Shortfall: $3,30'1 1-luma ie Society of Redmond Strategic/Financiai Plan Page 10 of 17 Appendix B.: 2010 Financial Estimates and Budget HSR CY2010 Financial Budget Expenses and Income 12 Month Budget CY2010 Shelter Expenses and Income: Income: Adoptions Boarding Fees (County & City) Low Cost Spay & Neuter Clinic Medical Services Licensing Owner Services Monthly Annual $6,000 $72,000 $4,600 $55,200 $5,654 $67,852 $3,906 $46,872 $1,633 $19,596 $2,852 $34,218 Total $24,645 $295,738 Expenses: Payroll Surgical Room Expenses Shelter Meds and Vaccines Utilities Insurance Bank Fees Repair & Maintenance Operating Supplies Pet Food Advertising Professional Fees Other Expenses Vet Clinic Capex Costs Monthly Shelter Loss: 417,409 Monthly Annual $16,631 $199,574 $4,821 $57,853 $9,642 $115,707 $3,197 $38,362 $843 $10,110 $426 $5,106 $1,429 $17,146 $705 $8,456 $1,295 $15,536 8444 $5,324 $222 $2,668 $1,567 $18,800 $833 $10,000 Total $42,054 $504,842 Fundraising and Event Income Income: Fundraising Donations (1) Matching Donations Grants Membership Dues Miscellaneous Income Event Center Income RV Storage Event Center (2) Total Incase Total Monthly Net Income: Added Monthly Income $3,707 $500 $6,250 $833 $4,167 $641 $750 $717 $292 $21 $500 $608 $1,000 $488 $12,835 $7,638 $45,118 Annual $50,482 $84,996 $50,004 $16,692 $12,102 $250 $13,296 $17,856 $245,678 Note 1: Donations reflect annual total with December bump amortized over 12 mos. Note 2: Event Center rentals reflect annual total with December bump amortized over 12 mos. Humane Society of Redmond Strategic/Financial Plan Page 11 of 17 Appendix C.: 2010 - 2014 Financial Estimates HSR 2010 - 2014 Budget ;gig 2011 2012 2013 2014 Expenses: Headcount 8 9 10 10.5 12 Payroll $199,574 $224,521 $249,468 $261,941 $299,361 Utilities & Insurance $48,472 $50,000 $55,000 $60,000 $65,000 Shelter Operating Costs $246,596 $250,000 $260,000 $275,000 $300,000 Vet Clinic Capital Costs $10,000 $5,000 Vet Clinic Operating Costs 0 $15,200 $24,500 $34,000 $49,000 Total Expenses: $504,642 $544,721 $588,968 $630,941 $713,361 Income: Adoptions $72,000 $72,000 $75,000 $75,000 $80,000 Boarding Fees (County & City) $55,200 $60,000 $62,000 $64,000 $66,000 Low Cost Spay & Neuter Clinic $67,852 $72,000 $77,000 $80,000 $82,000 Medical Services $46,872 $50,000 $52,000 $55,000 $60,000 Vet Clinic $0 $24,000 $38,000 $55,000 $80,000 Licensing $19,596 $20,000 $22,000 $24,000 $26,000 Owner Services $34,218 $35,000 $37,000 $40,000 $43,000 Fundraising $48,482 $60,000 $70,000 $80,000 $90,000 Donations $82,996 $95,000 $105,000 $110,000 $115,000 Matching Donations $50,000 $50,000 $50,000 $60,000 $75,000 Grants $16,692 $20,100 $25,000 $27,000 $30,000 Membership Dues $11,602 $17,000 $20,000 $20,000 $22,000 Miscellaneous Income $250 $1,000 $1,000 $1,000 $1,000 RV Storage $13,296 $20,000 $22,000 $22,000 $22,000 Event Center $17,856 $20,000 $20,000 $22,000 $22,000 New Sources: Sisters Members/Donors $2,500 $5,000 $7.500 $10,000 $15,000 Golf Toumament $2,000 $2,500 $3,000 $3,500 $4,000 Total Income: $541,412 $623,600 $686,500 $748,500 $833,000 Net Income: $36,770 $78,879 $97,533 $117,559 $119,639 Humane Society of Redmond Strategic/Financial Flan Page 12 of 17 Appendix D.: 2010 - 2014 Cash Flow Analysis Cash Flow Analysis: 2010 2011 2012 2013 2014 Prior Year Carryover $0 $60,770 $139,649 $217,182 $294,741 Gross Income $36,770 $78,879 $97,533 $117,559 $119,639 Line of Credit Draws $24,000 $0 $0 $0 $0 County Loan Paydown $0 $0 -$20,000 -$40,000 -$60,000 Cumulative Net Cash Flow $60,770 $139,649 $217,182 $294,741 $354,380 Humane Society of Redmond Strategic/Financial Plan Page 13 of 17 Appendix E.: Unit Costs - Dogs Unit Costs - Dogs Assumptions: Incoming Stray, 301b. Male, Mixed Breed, Adopted Out Time Expenses: (Hrs) Cost Incoming Processing Steps: Paperwork processing time upon admission 0.25 $2.50 Physical exam and weighing of dog 0.25 $2.50 Vaccinating and deworming of dog 0.25 $2.50 Kennel prep time for dog 0.25 $2.50 5 -way distemper vaccine $2.00 Bordetella intranasal vaccine $2.00 K-9 flu vaccine $5.75 Deworming medication $1.00 Daily maintenance cost, cleaning, feeding, etc. 18.00 1st Day Total $28.75 Costs per Day in Shelter. (Average Stay 29 days) Each additional day for cleaning, feeding, exercising, moving, etc. ($8/day) Stay Total $232.00 $232.00 Continuing Healthcare while in Shelter. K-9 flu vaccine 2-3 weeks after admittance $5.75 Deworming 2 weeks after admittance $1.00 Bordetella intranasal vaccine 4 weeks after admittance $2.00 5 -way distemper vaccine 4 weeks booster $2.00 Rabies vaccination $2.00 Healthcare Total $12.75 Spay/Neuter, Microchip: Canine neuter if male dog depending on size ($35 to $70) $50.00 Microchip for adopted dog $12.00 Total Spay/Neuter, Microchip $62.00 Additional Charges: Any medications for kennel cough or any other iftness Paperwork processing each time there is a change for the dog (55/event) Total Additional Charges Adoption Processing: Processing dog out for adoption Income: County Payment ($26/day x 5 days) Adoption Fee (average) Total Adoption Processing $25.00 $25.00 $20.00 $20.00 Total Cost $380.50 Total Income $130.00 $75.00 205,00 Humane Society of Redmond Strategic/Financial Pan Page 14 of 17 Appendix F.: Unit Costs - Cats Unit Costs - Cats Assumptions: Incoming Stray, Female, Mixed Breed, Adopted Out Tim Expenses: Mrs) Cost Incoming Processing Steps: Paperwork processing time upon admission 0.25 $2.50 Physical exam and weighing of cat 0.33 $4.50 Vaccinating and deworming of cat 0.33 $4.50 Kennel prep time for cat 0.15 $4.50 4 -way distemper vaccine and upper respiratory $2.50 Calici intranasal vaccine $3.50 Deworming medication $1.00 Daily maintenance cost, cleaning, feeding, etc. $10.00 1st Day Total $33.00 Costs per Day in Shelter. (Average Stay 25 days) Each additional day for cleaning, feeding, changing litter boxes ($10/day) $250.00 Stay Total 5250.00 Continuing Healthcare while in Shelter: Deworming 2 weeks after admittance $1.00 Calici intranasal vaccine 4 weeks after admittance $3.50 4 -way distemper vaccine 4 weeks booster $2.50 Healthcare Total $7.00 Spay/Neuter, Microchip: Feline spay if female cat $25.00 Microchip for adopted cat $12.00 Total Spay/Neuter, Microchip $37.00 Additional Charges: (-60% of cats require treatment) Any medications for upper respiratory virus (520 x 60%) $12.00 Medications for ringworm treatment for 28 days ($25 x 60%) $15.00 Dipping twice weekly for ringworm for 4 weeks ($45 x 60%) $27.00 Total Additional Charges $54.00 Adoption Processing: Processing cat out for adoption $20.00 Total Adoption Processing $20.00 Total Cost $401.00 Income: County and City Payment $0.00 Adoption Fee (average) $30.00 Total income $3000 Lf"), Note: Average length of stay if cat gets any viruses or ringworrm: 58 to 70 days Humane Society of Redmond Strategic/Financial Plan Page 15 of 17 Appendix F.: HSR Policy Committee Bios Mike Daly — HSR Board President Born in Bend Oregon, 1942, raised in Culver on a Cattle and Sheep Ranch. Graduated Culver High School 1960 Hold a Commercial Pilots license with an instrument rating. Member of the Oregon State Police from 1964 to 1973, five years in Traffic Patrol, and three years in the Criminal Division as a Detective. Legal Investigator and Pilot for a Bend Law Firm. Ran an Excavation Company for 20 years. Appointed to the Oregon Construction Contractors Board, served 8 years. Deschutes County Commissioner from 2000 to 2008. Retired in 2008, living in Redmond with my wife Darlene on our small five acre mini farm. Don Wayne — HSR Board Vice -President Born in New York City, 1955. Graduated from the State University of New York at Stony Brook, B.S. Electrical Engineering in 1976. Employed for 30 years in the Semiconductor Industry in Silicon Valley, CA. Career spent mostly in Marketing Senior Management. Founding member of three high technology startups. Retired in 2007, living in Redmond with my wife Debra. Fly fishing whenever possible. John Ahrens — HSR Board Secretary Born in Salem, Oregon, 1952. Grew up on a 450 acre diversified farm in Tumer, Oregon. Graduated from Oregon State University with B.S. in Animal Science, 1975. Graduate of Pacific Coast Banking School at University of Washington, 2002. Employed for 30 years in the Banking Industry. 20 years as a commercial banker providing financial products and loans to businesses of all sizes. Currently a commercial banker for Sterling Savings Bank serving Central Oregon. Member of Oregon State University Extension Service, Citizen's Advisory Board, 8 years. Member of Deschutes County Extension Service budget committee 8 years. Currently living in Bend, Oregon, just moved from Terrebonne, Oregon where I lived for the past 23 with my wife Mary Lou. Humane Society of Redmond Strategic/Financial Plan Page 16 of 17 Appendix F.: HSR Policy Committee Bios (cont'd.) Steve McCoy — HSR Board Treasurer Born in Brooklyn, New York in 1933, raised in Miami, Florida. Served four years in the U.S. Air Force during the Korean conflict. Graduated from the University of Miami, B.S. in Physics. M.S from University of Florida, Operations Research. Employed at M.I.T. and Cape Canaveral on the Polaris Missile guidance system. Worked at Area 51 on the A-11 Blackbird Inertial Navigation System. Employed by Boeing conducting laser research. Started up and ran a chain of movie theaters in the Seattle, Tacoma and Portland areas. Retired and now living with my wife in Redmond, Oregon. Chris Bauersfeld-Shelter Manager Born in New Jersey in 1952 Grew up in El Cajon, California Started working in veterinary clinics in 1965 Became licensed veterinary technician in California in 1975 Moved to Central Oregon in 1978 State of Oregon licensed Veterinary technician in 1978 Managed several different groups of veterinary hospitals in Central Oregon until 2003 Real estate broker from 2004 until 2008 Became shelter manager December 1, 2008 Live on a ranch in Prineville with husband, who is a veterinarian, and an assortment of owned dogs, cats, foster dogs, horses and cows Annie Ellison - Chairperson, Grant Committee Bom 1958 Inglewood CA, moved to Oregon 1975 Graduated 1979 University of Portland, OR, Bachelor of Science Degree in Nursing Registered Nurse currently employed full-time at Bend Memorial Clinic in Information Technology configuring Electronic Health Record, and Process Optimization Task Force analyzing & improving business processes in Health Care Past Experience with Small Business; Computer Controls Avid outdoors person, living in Redmond since 1979 Humane Society of Redmond Strateaic/Pinancial Plan Page 17 of 17