HomeMy WebLinkAboutStrategic Planning BoCC Work Session 010515BoCC Work Session
January 5, 2015
Draft Strategic Plan for 9-1-1
Planning Process Steps
Reviewed the District’s services
Determined the desired LoS
Identified options to close LoS gaps
Forecast the cost to close LoS gaps
Evaluated the cost vs benefit of the
proposed changes including
forecasting future levy rates
The District and its Level of Service
A.District history
B.A PSAP’s 3 primary functions
C.Review mission and value statements
D.Reviewed County performance management
E.Staffing
F.Budget and funding
G.District services – Operations & Admin
H.District services – Technical
District History
•Agency created in 1984
•Began operations July 1, 1985
•Director and 8 dispatchers
•District formed in 1988
•$0.1618 permanent level rate
•In the current facility since 2010
•Tied in to multiple radio systems
A PSAP’s 3 Primary Functions
•“Get it, give it away, and make sure
it’s heard.”
•Whenever a PSAP has a significant
operational error, it is because one of
these three things didn’t happen, or it
didn’t happen in a timely manner.
Performance Management
•County Goal – Safe communities
•Protect the community through planning,
preparedness and coordinated public
safety services.
•County Objective #3
•Respond to, investigate and prosecute
criminal activity to ensure the guilty are
held accountable, the innocent protected
and the rights of all citizens are respected.
SUN
MON
TUE
WED
THU
FRI
SAT
0
5,000
10,000
15,000
20,000
5 Year Calls for Service by Hour by Day of Week
SUN
MON
TUE
WED
THU
FRI
SAT
0
5,000
10,000
15,000
20,000
5 Year Calls for Service by Hour by Day of Week
Minimal Seasonal Variation
Dec – Jan – Feb Mar – Apr – May Jun – Jul – Aug Sep – Oct – Nov
22.4% 25.0% 28.0% 24.6%
0
10,000
20,000
30,000
40,000
50,000
60,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
5 Year Monthly Average Calls for Service
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2013 9-1-1 Calls by Hour by Month
0
50
100
150
200
250
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
0.00
10.00
20.00
30.00
40.00
50.00
60.00
Hour 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00
5 Year CAD Calls for Service by Hour
0800 to 1000 &
1600 to 2200
Steady Activity
1000 to 1600
Peak Activity
Objectives – Operations
•LE dispatchers should only answer 9-
1-1 calls as a last resort
•Two fire dispatchers 24 x 7 x 365
•LE data channel 12 hours per day
•Supervision 24 x 7 x 365
•Span of control = 6.7 / Supervisor
•Staff to meet the demand curve
•Achieve accreditation
•Improve the new hire retention rate
Objectives – Technical Services
•Address unmet M&O and SysAd needs
•Address unfinished projects
•Value engineer and cost a radio system
•Expect to transition at least 1 FTE to the
radio project. At that time, determine
whether there is a need to backfill the
transitioned FTE(s)
•Facilitate full CAD / RMS integration
Objectives – Admin Services
•Meet the increased demand for
records from the public and criminal
justice agencies
•Staff the front counter during all
business hours, including lunchtime
•If the radio project goes forward,
hire an office manager to assist
Carry Over This Levy Period
•The current levy period expires
June 30, 2018
•Implementation of this plan results
in an ending balance of $208,088
over $2,464,743, which is the
required operational reserve level
•The figures above assume no carry
over from FY 15, which is expected to
be ~$250,000