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HomeMy WebLinkAbout2018 - Performance Measures - NovemberPerformance Measures Summary Objective Code Enforcement Cases Closed within 1 Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site Workload Calculator * includes .50 on -call New System Permit lssue in Days Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Complete SFD permit process from Application Acceptance to Ready to lssue Community Development Summary Report November 2018 4L.7%of FY L8 Goal >75% >85% Actual Results Achieved Achieved Achieved Achieved Achieved 90% 93% 10.3 9.5 98.6% 51.1 45.3 51.5 N/A <10 6 to 10 per day >95% 2.50 * < 15 days < 45 days < 21 days < 30 days under review 11.3 Achieved Missed Missed Missed Code Enforcement Legacy Cases Open One Year or Longer Asol ttl30tt8 25 22 20 16 15 15 El Open Cases 10 7 5 1 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 5 M @ 3 7 ETE I G@ Ltoo/o TOOo/o 90% 80% 70% 60% 5lo/o 40% Voluntary Compliance & Cases Closed within One Year LCIM% Performance Measures: Achieve85%voluntarycompliance in Code Enforcementcases. Resolve 75%ol Code Enforcement cases within 12 months. toj% 8s% 75o/o ..rs:"tf;"s:"1$"t:""":"1""'1.,"*"t"nt""d *od.,;'do'do."$"1*1""1","%'%"$-*1".'* *,*i.,-*ol"*1."{od r---ll Voluntary Compliance in Cases EGI Cases Closed within One Year - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal 8go/,90% 96% 9L% 94o/o93%94o/o 92o/o 8404 -84&aly' IAOo/o 94%95o/o 93o/o Building Safety Division Residential Review Turnaround in Days 40.0 35.0 30.0 25.0 20.0 15.0 10,0 5.0 0.0 10 *'"{,*{"*"..r$"{.*"1"0%"$,*"$"{."d **{"*{.*'{u."$"1"*%""1""t".*"S-*:""* E Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measurer Achieve an average turnaround time on building plan reviews of 8 to 10 days. **{,*sl"{-r$"o" 35.8 35.735.1 38.0 29.5 25,7 24.8 23,0 22.421.8 22.2 20,r 15.5t4.a t7.3 72.5L2.3 11.010.5 LO,28 7.7 7.3 5.0 5.5 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99,24/o gg.2o7o 99.6% sg.3%94.9% s8.6% 98'9%99.0%98,8o/o 99.2%LOO.Oo/o t4.o t2.0 10.0 8.0 6.0 4.O 2.0 0.0 98.604 98.Oo/o 96,Oo/o 94,O% 92.00/6 90.ooa 88.O% 86.Oo/o 84.OoA 82.O% 80.ooa ''*${*{.n\1*{"*"i*{"$''*."$-"t"n '.*$*$-'{"."$*$""{."{}"${*'$nt*o ***{.*ll-'{"n\1"d @lFieldlnspAveStopsPerDay +%BuildinglnspCompletedOnTime - - lnternal Perf MeasureMinimumlnspectorstopsperDay - - lnternalPerfMeasureMaximumlnspectorStopsperDay- - lnternalPerfMeasurelnspectionsonTimeGoal Performance Measures: Achieve an average of 6-10 inspectlon stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. 97.8% 989%L2.9 12.7 11.8 98.8% g8.7%99'O% 71.7 r0,2 g.g 11.0 70.2 ro.2 8.8 9'0 8.7 9.1 9.1.8.7 8.3 7.L Environmental Soils Permits lssued per Month & Monthly Workload Calculator 200.0 5.0 4.5 4.O 3.5 3.0 2.5 2.O 1.5 1.0 0.5 0.0 180.0 160.0 140.0 120.0 100.0 80.0 50.0 40.0 20.0 0.0 ^o16 ^o16 "o16 "O6 ""!6 "ot6 ""$ ""tr1sv nr,),$' 5oQ " gd!"' a1o{ " O* " 5oo " te\c "{d "*."$'t"n "df ""S ""tr ""$ ""S ""tr ^or$ ^ors ^or$ ^or$ "O$ "O$*r " o.s$ " rec " edt " Ud " od " 9o " t.$ " dd " net "tr9 " ros " -#MonthlyFTEperWLCalc - - FYlSFieldStaff ^or$ ^ort "OP "O$ "O$\.}r " "s$" 5eQ " g& " o1o{ ' l*.rJ P€f fllltS lSSu€O 184.0 17r.O 161.0 143.0 t47.Ot46.O 141.0 144.O L29.O 130.0 Environmental Soils New System Permit lssuance Time 3s.0 30.0 25.0 20.0 15.0 10,0 5.0 0.0 16.8 13.815.5 r4.L 14.9 L2.8 t4.a 11.3 ^"t" "rt" ^r"" ^r"" "rt" """" "$ "cf "d "S "f "rd 1s\ ' *s$t goQ ' gdt'go{ 'ooc' *s ' oos 'Oo( ' o.e( 'go{ ' ,os E;;li;l New Sys Permit lssue Time ,""$*{*{.,,$"{*{*$$*$.{-'{*d '"*$*-f.*S\l"s - - Maximum New System Permit lssuance Time Performance Measures: lssue new onsite septic system permits within 15 days of completed application, LI.3 LO.2 10.3 12.872.6 1.7.9 9.9 10.0 72.7 12.4 9.5 7.6 0.0 3,2 L20 100 120 100 80 80 50 50 40 40 20 20 0 0 . ^s$ ^or$ ^ol$ ^c|$ ^cl$1i" nug" 5eQ" 9d" gd" r-----l Number of Planning Applications Et Average Days To Complete - * lnternal Performance Measure # of Days Land Use Decisions With Prior Notice 102.8 TOT,7 ng 8L.7 93.1 82.9 79.5 83.8 88.6 94.s 91.8 72,3 7O.g 68.5 64.6 67.9 62.2 61.4 7t.4 51.7 54.0 1 47 47,9 39.1 33.8 30.9 3s.1 ,T 32.8 30 36 30.5 32 ir.7 36.6 33 23.L 2tz.s .1 21.8 23.8 T7 70 70 Current Planning Land Use Decisions Without Prior Notice 60 57 60 50 50 45.3; 43.2 427 40 39.340 40 30 30 20 20 10 10 0 0 *'""i"-""i"-""i"."{o"oi**}""1'""t."*"$"{,""0 -*{"*%"{"*tr"{.*{.""i.,"$,"*'$"":"."* }}\ [-:::] Number of Planning Applications G=l Average Days To Complete -- -. lnternal Performance Measure # of Days ^cl$ ^cl$ ^ors ^.lg ^olt" ys$" 5eQ" od" .ld" 60.0 100.0 90.0 80.0 70.0 s0.0 40.0 30.0 20.0 10.0 0.0 51.5 *'"si"*{"-*si*'sio'd"or" ."$" .."s" ."or" "ol-\lO' 5e' $Ot \')* ^o16 ^o16 ^o16 ^o16tu\" Oog" goa" gca" go{"":-"""-"1.""*.'{*"$-'t"."to -*1"-"%"{.o{"'1"*t*1., f:::: Application Acceptance to Ready to lssue - - lnternal Performance Measure Goal Performance Measure: Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days. Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 51.5 50.748.8 42.7 37.7 66.0 s0.1 43.3 40.039.s 38.8 35.1 33.832.5 29.2 54.0 54.5 39.7 40.4 23.L 24,3 63.3 81,4