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HomeMy WebLinkAbout2018 - Performance Measures - DecemberPerformance Measures Summary Objective Code Enforcement Cases Closed within 1 Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site Workload Calculator * includes .50 on -call New System Permit lssue in Days Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Complete SFD permit process from Application Acceptance to Ready to lssue Community Development Summary Report December 2018 50.0% of FY 19 Goal > 75% >85% Actual Results Achieved Achieved Missed Achieved Achieved 96o/o 85% L6.L 8.3 99.Oo/o 44.7 18.8 64.8 N/A <10 6 to 10 per day > 95% 2.50 * < 15 days < 45 days < 21 days < 30 days under review 7.8 Achieved Achieved Achieved Missed 16 tffi 3 3 3 T Code Enforcement Legacy Cases Open One Year or Longer Asol t2l3tlt8 20 18 16 L4 12 10 8 18 15 E Open Cases 7 6 4 2 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 710% Voluntary Compliance & Cases Closed within One Year t(Mo/"TOOOA too% looo/o g4o7o 95o/o 96% 9304 90% 8Ao/o 85o/o 75o/o 70% 6A0/0 so% 40% "t","1,** *.''.$:"-"s;"s:-:'$"{"**- - - lnternal Performance Measure Closed Cases Goalr---:--l Voluntary Compliance in cases El cases clos€d within One Year - - Internal Performance Measure compliance Goal Performance Measures: Achieve 85% voluntary compliance ln Code Enforcement cases. Resolve 75%ol Code Enforcement cases within 12 months. 96% 8g%90% 93o/o 94o/o 9Lo/o 940A 92o/o 84o/o */o MY%zw 8&7,% 8M"/. 81 40.0 Building Safety Division Residential Review Turnaround in Days 3s.0 30.0 25.0 20.0 15.0 10.0 10 5.0 0.0 .*11-"$*ffi'{"**- El Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measure: Achieve an average turnaround time on building plan reviews of 8 to 10 days. 35.8 35.7 38.0 35.1 29.5 25.7 24.8 23.O 22.42r.8 19.5 22.2 20.7 15.5 14.8 17.3 12.572.3 11.010.s ro.28 7.7 7.3 6.0 5.5 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.2% 99.2y.99.54/o gg.3%98.90A 98.6%989%99.0%98.8o/"99.2%to0.o% 74.O t2.o 10.0 8.0 6.0 4.0 2.O 0.0 98.6% 98.O% 96.0o/o 94.0% 92.OoA 90.0o/o 88.Oo/o 86.0o/o 84.0o/o 82.O% '.o$-'ii*{"*\1""{"nt'{.o$"*."$*'tt'* 80.ooA **$*{*{"r'$*$""{""f."'$"*,"$-'\:** '-**t'*!1,"{"r\1*-,{""dffil Field lnsp Ave Stops Per Day ...F % Building lnsp Completed On Time - - lnternal Perf Measure Maximum lnspector Stops per Day - - lnternal Perf Measure lnspections on Time Goal Performance Measures: Achieve an average of 5-10 inspection stops per day, per inspector. Complete 95% or greater of lnspections on the same day they are requested. - - lnternal PerfMeasure Minimum lnspectorStops per Day 12,7 97.80A 98,9o/ot2.9 11.8 98.8% g8.7%99,OoA t7,t11.0 to.2 L0.2 9.9 t0.2 8.8 9.0 8.7 9.1 9.18.7 8.3 8.3 7.L Environmental Soils Permits lssued per Month & Monthly Workload Calculator 200.0 5.0 4.5 4.0 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0 180.0 160.0 140.0 120.0 100.0 80.0 60.0 40.0 20.0 0.0 "t"n-{."n **$*{.'{"r$'t "d"t-"""$*"$"11"***$*!l-'{.'{.""{..t"" GPermitslssued *MonthlyFTEperWLCalc - - FYlSFieldStaff 184.0 t7r.o 160.0 147.O146.0 743.0141.0 143.0 131.0 t29.O 99.0 8s.0 Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 15.8 13.815.5 I4.1. L4.9 12.8 14.8 tt.3 7.8 .4*tl*{4l"tl*t4"'t"."{.."$*t*d [El New Sys Permit lssue Time '."$-'d*{{"$.{$"$-"1i."$*{*s,*,{*tl*te$"^,{..f. - - Maximum New System Permit lssuance Time Performance Measures: lssue new onsite septic system permits wlthin 15 days of completed application. 11.3 ro.2 L2.8 10.3 9,9 12.6 tt.g 10.0 12.7 12.4 7.6 8.1 0.0 3,2 t20 100 80 L20 100 80 5050 4040 2020 00 -'"-{.-"{""oi."$"{*','"i.."{""$*"{,-"to" ,-*{.,o%"1 *$"*"{".'1"""5"";,"$*1.""*.^$$ ^S$ ^O$ ^orP ^cl$ ^or$tgr' ,u9" 5eQ" gdt'"..d" O4" f-i Number of Planning Applications E=l Average Days To Complete - - lnternal Performance Measure # of Days Land Use Decisions With Prior Notice 102.8 101.7 Current P ann 93.1 81.7 82.9 79.5 88,6 83.8 91.8 94.5 72.3 l}.s 58.5 64.6 67.9 62.2 6t.4 74.6 7L.4 46.2 5r.7 54.0 54.9 44. 70 70 Current Planning Land Use Decisions Without Prior Notice 50 60 50 50 43.2 42.7 40 40.2 40 40 30 30 22 20 20 10 10 0 -"":"o%"":.rtr,.{*"ti..,{"'"$*"$"*"" *'"{"*{.*{"*$"1"{."'%"$"":*"$-*:*"* *'""1"*t-""l"rto"t1*"- r*:-rNumberof PlanningApplications E-Avera8e DaysToComplete - - lnternal PerformanceMeasure#of Days 39.1 47 4L.9 33.8 30.9 35.1 32.8 30 36 30.5 32 zr.7 35.6 33 23.t ztz.s 2L.8 23.A 7 77 100.0 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 90.0 8r,4 80.0 70.0 64.8 60.0 50.0 40.0 30.0 20.0 10.0 0.0 '"dl-.*1"*idl""5*l'n"*';:*:l*::Sl-t#*irt*;-:$**:*:*5;"1""%*^ott ^ol,$ ^or$' trd' tsc'^oe ^o$ ^os ^o$ ^"!$ ^"t$y,$' *s9' ,u*' o6' go{' oec' Performance Measure: Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days. 52,450.7 43.342.7 32.5 3r.7 51.5 50.1 48.8 40.039.5 38.8 35.1 33.8 29.2 54.6 54.5 397 40.4 23.r 24.3 63.3