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HomeMy WebLinkAbout2019 - Performance Measures - JanuaryPerformance Measures Summary Objective Code Enforcement Cases Closed within 1 Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site Workload Calculator * includes .50 on -call New System Permit lssue in Days Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Complete SFD permit process from Application Acceptance to Ready to lssue Community Development Summary Report January 2019 58.3% of FY 19 Goal > 75o/o >85% Actual Results Achieved Achieved Missed Achieved Achieved 100% 90% 19.0 6.9 98.4% 7.5 67.7 11.3 53.7 N/A <10 6 to 10 per day > 95% 3.50 * < 15 days < 45 days < 21 days < 30 days under review Achieved Missed Achieved Missed Code Enforcement Legacy Cases Open One Year or Longer Asot tlstltg 25 20 20 15 15 I Open Cases 10 7 5 r 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 13 11 13 ry 2 @ 4 L @ LLO% tw% Voluntary Compliance & Cases Closed urithin One Year L00%roo%LOO% LOO% 90v" 8s% 8O/o 75% 70% 60% so% 40% *'""|*{"*"i""$"{""""}""{"""$"{*'$-"{",'n **$-"{-"{."$"{""t""1"""t","t*"$"-*1""* *,"*i.-'{"*"1""$"{*""}.'."" r-:---1 Voluntary Compliance in Cases ffil Cases Closed within One Year - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases, Resolve 75% of Code Enforcement cases within 12 months. 99o69llo 96% 94%s3% 9L% 94% 92% 96%95%94%93% _ _8&-82V. J4Yc, Building Safety Division Residential Review Turnaround in Days 40.0 35,0 30.0 25.0 20.o 15.0 10.0 5.0 0.0 10 *"fl*{l,"tr\1."11*t"{.,"$*"$-"{."t *"$*{*{,o$'*"t "1}"$"t*"$"1:.'* **$,*{.*{"0$'*"to* EE Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum ResTurnaround Days Performance Measurei Achieve an average turnaround time on bullding plan reviews of 8 to 10 days. 35.8 35.735.1 38.0 29.s 25.7 24.8 23.O 22.42r.8 19.5 22.2 20.L 15.5t4.8 17,3 16.1 L2.3 IZ.5 11.010.5 10.3 7.7 7.3 6.0 5.6 Building Safety Division Field lnspectorAverage Stops per Day & Inspection Requests Completed on Time 99.2%gg.2oL 99.60/6 gg.3%98.9% 5%98.6%98.904 99.0%98.804 99.704 100.oo/. 98.60A 14.o t2.o 10.0 8.0 6.0 4.O 2.O 0.0 98.O% 96.O% 94.0% 92.OoA 90.o% 88.0% 86.0o/o 84.Oo/o 82.Oo/o 8O.Oo/o ,.*{*il*{'n\l*il*{*{"$"*."$-{"n '"*$-'{."$$+$"'{*$$"t*"$.-"to* '"*$*{*{'r{"*il.r{"'dftEEl Field lnsp Ave Stops Per Day * o/o Building lnsp Completed On Time - - lnternal Perf Measure Minimum lnspector Stops per Day - - lnternal Perf Measure Maximum lnspector Stops per Day - - lnternal Perf Measure lnspections on Time Goal Performance Measures: Achieve an average of 6-10 lnspection stops per day, per inspector.- Complete 95% or greater of inspections on the same day they are requested. 98.9o/ot2.7 97,80/o 99.Oo/o12.9 11.8 98,8o/o 9g.7o699'O"/o 10.2 9.9to.2 to.2 8.79.08,8 a.7 99.1 9.1 8.3 8.3 7.t 6.9 5.0 4.5 4.0 3.5 3.0 2.5 2.O 1.5 1.0 0.5 0.0 ''*11*!l."t r$"fl,r{*d Environmental Soils Permits lssued per Month & Monthly Workload Calculator ''.*$*$*{"n$+$""{."ff""$"11.'t:-"*"* -rFMonthly FTE per WL Calc - - FY 18 Field Staff ,.*$*{-"{.,'{1*i1"{"ffi "*.'$-'t"on @ PermlTS ISSUeO 200 180 160 140 120 100 80 60 40 20 0 Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.o 15.0 10.0 5.0 0.0 16.8 13.815.5 t4.t 1.4.9 12.8 14.8 11.3 7.8 t.s '""$*tl*tetl"tl"t*$$-'*.'$*t*dE-l New Sys Permit lssue Time -*$-'{,'$r$"$*{*$$o$."$-{*s '.*$*{*-{.n$*^,{r{"*" - - Maximum New System Permit lssuance Time Performance Measuresr lssue neu, onslte septic system permits within 15 days of completed application. 11.3 ro.2 t2.aL2.6 LT.9 10.3 9,9 10.09.5 12.7 12.4 7.6 8.1 0.0 Land Use Decisions With Prior Notice 102.8 rar,7 P ann 8t.7 79.5 93.1 82.9 88.6 83.8 94.5 91.8 72.3 7O.g 68.s 64.6 67.9 62.2 67.4 71.4 67 46.2 51.1 5r.7 54.0 44.7 r20 100 120 100 80 80 60 60 4A 40 20 20 0 0 .^616 ^cl6 ^cir6 ^o16 ^O6 ^cl6 "d;l "dtl "dn "dn "d$ "d;1 "d;l "dil "d;t "d;t "d;t "d;1 ^cl$ ^cit$ ^or$ ^or$ ^.ir$ ^.1$ "r"ns$"geQ" gcr"Sd"ou"" "s"*et0"o1d" p9("go1" l$" *r""o9"5eQ" 66"Sou"Opo" 1c$"1e\o".gat" l$"olo{" lS"^$9 ^S$ ^cirt ^ol$ ^cl$ ^cir$ ^clg5sr" ns$" 5eQ" 6C!" gd " Ooc" 9rr" r------:-lNumberofPlanningApplicatlons EEElAverage DaysToComplete - - lnternal PerformanceMeasure#of Days 7070 60 50 Current Planning Land Use Decisions Without Prior Notice 40 60 50 40 30 43,2 42,7 39,3 4a'2 40 30 22 10 2020 10 00 ^o16 ^cl6 ^o16 ^cl6 ^ol.6 ^cir6 "dS "dil "d$ "d$ "d$ "dS*r" nu$" geQ" 96"*d" Od" "t'" qeu"op(" p{"np{" 1os"*"t"*1"-"t"t$ '":-"$r",:."* **-{,u"{"*"*1o."$"{"""";."* ffil Average Days To Complete - - lnternal Performance Measure # of Daysf::::: Number of Planning Applications 47 4r.9 33.8 30.9 35.1 32.8 30 35 30.s 32 31.7 36.6 33 73.L 2ls.s ,1 2t.8 23.8 L L7 .3 100.0 90.0 80.0 70.0 60.0 s0.0 40.0 30.0 20.0 10.0 0.0 53.7 .*"i.-'"i"+i"r"i"'"i";'"!{r"1$*"tnt""n .*t"ot"*t"t{"'1"*1"*1."""1.. *'t""*1"** *."*i"*-t'*""i"t*lo""i,*""**dL I Application Acceptance to Ready to lssue - - Series2 Performance Measure: Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days. 52.450.7 42.7 3s.1 66.0 51.5 50.1 48.8 43.3 40.039.s 33.832.5 3r.7 29.2 54.0 54.5 39.7 4O.4 23.7 24.3 63.3 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 8L.4 6s.3