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HomeMy WebLinkAbout2019 - Performance Measures - FebruaryPerformance Measures Summary Objective Code Enforcement Cases Closed within 1 Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site Workload Calculator * includes .50 on -call New System Permit lssue in Days Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Complete SFD permit process from Application Acceptance to Ready to lssue Community Development Summary Report February 2019 66.7%o of FY L9 Goal >75% > 85% <10 6 to 10 per day >95% 3.50 * < 15 days < 45 days < 21 days < 30 days under review Missed Achieved Achieved N/A 6.4 Achieved Actual Results Achieved Achieved Missed Achieved Missed 85% 93% L4.9 6.1 99.2% 58.9 L2.2 85.8 17 16 4 1 Code Enforcement Legacy Cases Open One Year or Longer As of 2l28lt9 25 20 20 15 15 13 EOpen Cases 10 7 5 t 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 lIO% IO0Yo 909/o 80% 70% 60% so% 40% rwo/" 75% ****11.""i*"t"*{".""1""*"'$*"t""{"" ,**$*{*t"o$"1*"{""t"*$'*l*"$-*,i"n* **$*{"*t o$ r-----l Voluntary Compliance in Cases rcl Cases Closed within One Year - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases wlthin 12 months, 9r 9l%94% 9t% 96% 8g%90% 94% 92% 96%9s%94%93% 84%St4gstt 81 74% Voluntary Compliance & Cases Closed wlthln One Year LOl%LOl%too% 93% 85% 40.0 Building Safety Division Residential Review Turnaround in Days 3s.0 30.0 25.0 20.0 15.0 10.0 10 5.0 0.0 ^$6 ^ci!6 ^ot6 ^o16 ^ci!6 ^$6 "dS "d;t ^of ^of ^dS ^dS "dS "oS ^oS ^o$ "d$ "of ^5ps ^6p9 ^$$ ^$$ ^$$ ^6p91.r\"ns$"geQ'O*"$d"gec" 1c$"(ob"o1ro," lC,"olO{" roo" 1s\"ns$"gaQ" o6"$d"oeo" 1as"*o\D"olO*" lC,"{g'\" \.}o" .^st ^s$ ^$9 ^$$ ^ol$ ^clg ^or9 ^or9lsv nu$" 5eQ " od "aad' oeG' 1o$' 1eb' EE Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum ResTurnaround Days Performance Measure: Achieve an average turnaround time on building plan reviews of 8 to 10 days. 38.0 35.1 35.8 35.7 29.5 25.7 24.8 2I.8 19.5 23.0 22.4 22.2 20.7 !7.3 15.5 14.8 76.1 74.9 12.572.3 11.010.5 10.3 7.7 7.3 6.0 5.5 Building Safety Division Field lnspectorAverage Stops per Day & lnspection Requests Completed on Time 99.2%gg.2yo 99.6% gs.3%989% .5o/o 98.6o/o 98'9%99.0%98.80/,99.2o/o 100.0% t4.o 12.0 10,0 8.0 6.0 4.0 2.0 0.0 98.O% 96.0% 94.0o/o 92.O% 90.0% 88.0% 86.00/o 84.4% 82.0% 80.V/. *,*$-"$*ffi"-f."tl"$"$"{"$-'{*d '-*$-"$"$$+$""$"'-'"X,$"11."$nt** '"*$*$*$$"."-tl.r$""$d@l Field lnsp Ave Stops Per Day {- % Building lnsp Completed On Time - - lnternal Perf Measure Minimum lnspector Stops per Day - - lnternal Perf Measure Maximum lnspector Stops per Day - - lnternal Perf Measure lnspections on Time Goal Performance Measures: Achieve an average of 5-10 inspection stops per dan per inspector. Complete 95% or greater of lnspectlons on the same day they are requested, 97.80/o 99.20/"99.O%12.9 L2.7 11.8 98.8% ss.7%99.0% 98.9oa LO.z g.g [.r11.0 10.2 L0.2 8.8 9.0 8.7 9.18.7 9.r 8.3 8.3 7.1 5.1 6.9 5.0 4.5 4.O 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0,0 **$*-f""f41"'-tl,r{*-9}"d Environmental Soils Permits lssued per Month & Monthly Workload Calculator ""$ ""$ ""f ""$ "oS "otr ^or$ ^ol$ "o\$ "o!$ ^or$ ^or$5)\ " nug"geQ ' gC!"a1o{ 'OoG' *s'*on'1O( ' ye( "trp\' 5s$' EEEIPermitslssued *MonthlyFTEperwLCalc - - FY18FieldStaff 200 180 160 740 t20 100 80 60 40 20 0 *o$*$-"{1r$"tlnt"$'$"*-'$-"{""* Environmental Soils New System Permit Issuance Time 3s.0 30.0 2s.0 20.0 15.0 10.0 5.0 0.0 16.8 13.815.5 I4.7 14.9 L2.8 14.8 11.3 7.8 t.s 6.4 '"*$-"$*ib$o$a{.$$-"{.'$$'$ ,"*$-'$$$'$"'{*i}r$*$.'$*$.s **$*$*{*$""$*$o--{"'"' EEg New Sys Permit lssue Time - - Maximum New System Permit lssuance Time Performance Measures: lssue new onsite septic system permits within 15 days of completed application. 11.3 10.2 L2,a 10.3 9.9 !2'6 tt.g 10.0 L2,7 t2.4 7.6 8.1 0.0 Land Use Decisions With Prior Notice 102.8 rot.7 Current P nnrng 93.1 8L.7 82.9 79.5 88.5 83.8 91,8 72.3 7O.g 68.s 64.6 67,9 62,2 61.4 74.6 67.7 7r.4 45,2 51.1 5L.7 54.9 44.7 2 1 120 100 L20 100 80 80 50 60 40 40 20 20 0 0 ^cirb ^cir6 ^cit6 ^cl6 ^or5 ^cp6 "dS ""it "dit "di "dS "dn "dil "d$ "o{l "o{1 "d$ "d;l ^cl$ ^61l$ ^6pB ^$t ^cir$ ^ot$*r"*.rg"goe" 6d"o1d"Of " 9o"t"o"dot" pO{"1d" 1o$" tsr"Ou9"goa" 9&"o1o{"gd" 9o"qe\o"n1.at" yO("ng,o'\" 1os" . ^O9 ^$$ ^$$ ^ci!$ "cl$ ^cl$ ^cirg ^cirg1ul " nsg" geQ " gdl " o1d " gec " 1a$ " qc\) " r---l-r Number of Planning Applications En Average Days To Complete - - lnternal Performance Measure # of Days 70 70 Current Planning Land Use Decisions Without Prior Notice 60 57 60 50 50 43.2 42.7 40 39.3 4o'2 40 40 30 30 22 23 20 20 10 10 0 0 **t:*t:."t."$"{*p1""{.""$,"*"$'{"" **-{,*t-"t"*$"{.*t "%"$"t "$"1:"""- **\1*!1-'{-o$"S.*",1*%d f-"]Numberof PlanningApplications E;;-;elAverage DaysToComplete * - lnternal PerformanceMeasure#of Days 47 41..9 29.2 33.8 30.9 37.L 32.8 35.1 30 36 30.5 32 3L.7 35.6 33 23.7 2h.E .1 2r,8 23.8 17 100.0 90.0 80.0 70.o 60.0 50.0 40.0 30.0 20.0 10.0 0.0 -*"1"**1."'*i"r{""'"i,n"i.110"$*:1"*1""" ,"t"ot"*t"t""t "t*"1.""%*k't-*:"""* *.+1"*{**"i.,"{'*."*"}"""].""dr ._1 Application Acceptance to Ready to lssue - - Seriesl Performance Measure: Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days. 53.3 54.6 54.5 51.5 50.750.1 42.7 39.7 4o'4 32.5 37.7 48.8 43.3 40.039.5 35.1 33.8 29,2 23.7 24.3 55.3 52,4 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 85.8 8L.4