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HomeMy WebLinkAbout2019 - Performance Measures - MarchCommunity Development Summary Report March 2019 75.OoA ol FY 19 Performance Measures Summary Objective Code Enforcement Cases Closed within l Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental llealth On Site New System Permit lssue in Days Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Goal >75% >85% <10 6 to 10 per day >95% < 15 days >95% < 45 days < 21 days < 30 days Actual Results Achieved Missed Missed Achieved Achieved Achieved Achieved Missed Achieved Missed 84% 82% r.3.5 5.1 983% 4.t LOO% 73.s 6.9 36.1 13 Code Enforcement Legacy Cases Open One Year or Longer Asol 3l3tlt9 25 23 20 18 15 13 nOpen Cases 10 7 5 I 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 r1o% tw% Voluntary Compllance & Cases Closed within One Year LOO%LOO%too% 1oo% 93% 90% 85% 80% 75% 70% 60% 5O/o 40% **f1*{"'{"0$"{"4{*{1""$""" r-----lVoluntaryComplianceinCases SryCasesClosedwithinOneYear - -lnternalPerformanceMeasureComplianceGoal - -lnternalPerformanceMeasureClosedCasesGoal Performance Measures: Achieve 85% voluntary compllance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 96% ggo7.9o% 91 93%94% 97/o 94% 92o/o 94% 9s%96Yo 93% 84% 74% Building Safety Division Residential Review Turnaround in Days 40.0 35.0 30.0 25.0 20.0 15.0 5.0 0.0 10.0 10 *o$-"$,"{X"$ "*,"$"{"t ***,*S.'t$"**$"1.l,"$"*-"$"t"* *"$*!l-"1X"$"$*t "*""$d EffilResPlanReviewTurnaroundTimeinDays - - lnternal Perf MeasureMaximumResTurnaroundDays Performance Measure: Achieve an average turnaround time on building plan reviews of 8 to 10 days. 38.0 35.1 35.8 3s,7 25.7 24.8 23.0 22.42t.a 19.5 22.2 20,1 15.5 14.8 L7.3 16.1 14.9 72.572.3 11.010.5 10.3 7.7 7.? 6,0 5.6 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.2o/ogg.2o1o 99.6% 99.3o/o 98.9o/o 98.6% 98'9%99.0%98.80A 99.2%L00.0% 14.0 12.o 10.0 8.0 6.0 4.0 2,O 0.0 98.0% 96.Oo/o 94.0% 92.O% 90.o% 88.0o/; 86.0% 84.0o/o 82.O% 80.o% **{-'$"'fb$+-tl*{*ffi"*.'$-'$r" '.*$o,*$$ '*,'$-"t"* *c$*$-"ffi"i1"$'ffi"o' EEFieldlnspAveStopsPerDay =F%BuildinglnspCompletedOnTime - - lnternal Perf MeasureMinimumlnspectorstopsperDay - - lnternal Perf Measure Maximum lnspector Stops per Day - - lnternal Perf Measure lnspections on Time Goal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. 97.8o/o 99.0%12.9 72.7 11.8 98.8o/o gg.7o,q,99'Oo/o 98.9o/o 10.2 9.9 11.111.0 ro.2 I0.2 e.a 9'o s.z 8.7 8,3 9.1 9.1 8.3 7.r 6.9 6.1 6.1 Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 16.8 13.8 15.5 I4.L t4.9 12.8 1.4.8 11.3 7.8 t.s 6.4 4.r *"$-"$.'ii$"$"{.'$$."$.'$$$ ''"$-"{.'{.$"$t{.'i*,*$n$.'$*{.'s ''*$*$.'^,{"$*il.r{*i"}$.'dffiSNewSysPermitlssueTime - - MaximumNewSystemPermitlssuanceTime Performance Measures: lssue new onslte septic system permits within 15 days of completed appllcation. 9.9 12.8 10.3 L2'6 tt.g 10.0 12.7 12.4 11.3 ro.2 7.6 8.1 0.0 3.2 Environmental Soils Pre-Cover lnspections Completed on Time I20.00% !ooo/. 7OO% roo% rco%rcgo/o Loo% too'otoo*tOO% 1ggy" fio.oo% --9s% 80.00% 60.00% 4O.OOo/o 2O.OOo/o o.oo% -*$b$h-t.'$".,1:*Y:"$"$"$$"$"t '.*S$"S"$"P$'$$"$"1;:,"I:'*r Pre-Cover lnsp Completed On Time - - Seriesl Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request. ^ot$^ors^or$^or$^or$^ot$^or9^or9^clgS\ ""uo"rel "o+ id io" "*<'ius '1o( ' 80% 86% 120 100 L20 100 80 80 60 60 40 40 20 20 0 0 ^cir6 ^cp6 ^cr6 ^'p6 "o6 'uor6o',cso',$"*,"$-r{""" -**o*-"t o$'$""{."11""$"1X,"$"1:"* **tlotl-yl\ " no$' geQ " gdl"o1o{ " 9ec ^$$ ^S$ ^$9 ^$9 ^cP9 ^d9 ^ol9' O6"*d " Oec " 9$ " teb "\$a( " r----l Number of Planning Applications ryn Average Days To Complete - - lnternal Performance Measure # of Days Land Use Decisions With Prior Noticet02.8 rorJ rrent ng 47.7 79.5 93.1 az.9 83.8 88.6 94.5 91.8 72.3 7O.g 58.s 54.5 67.9 62.2 67.4 74.5 67.7 7L.4 s8.9 46.2 51.1 5r.7 54.0 44.7 41..9 39.1 33.8 30.9 29.2 35.1 32,8 30 36 30.5 32 3LJ 36.6 23.L 2L.8 23.8 I 77 70 70 Current Planning Land Use Decisions Without Prior Notice 50 60 50 50 43.2 427 40 39.3 4o'2 40 40 30 30 26 22 23 20 20 10 10 0 0 **$*!l-"{"r$"tl*t*$"$"*."$"{r.d ***,**""{*$"-{"*{*11""$"-{-"$"1:"""- **$*!l-"{"*$ r*---lNumberof PlanningApplications SglAverage DaysToComplete - - lnternal PerformanceMeasure#of Days ^clt ^or$ ^clg ^or9 ^c|9" Ou" " g$ " t.o "otO* " 100.0 Family ing Permits Number of Days From Acceptance Until Ready to lssue 90.0 85.8 81.4 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10,0 0.0 ^6 ^6 ^6 ^6^$> ^O> ^0y ^SY1.1\' Ou$' ge.Qu 6ca'go{-".,;;$gt"'1"t"$1$gil"'t"."*'t""*:"**'.**l*tluo"l.tt""t"nt"n"i,""t"d Performance Measure: Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days. 51.5 50.7 39.7 40.4 35.1 66.0 50.1 48.8 43.342.7 40.039.5 33.832.5 3r.7 29.2 54.9 54.5 23.r 24'3 52.4 6s.3 53.3