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HomeMy WebLinkAbout2019 - Performance Measures - AprilCommunity Development Summary Report April 2019 83.3% of FY 19 Performance Measures Summary Objective Code Enforcement Cases Closed within l Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site New System Permit lssue in Days Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Goal >75% > 85% <L0 6 to L0 per day >95% < 15 days >95% < 45 days < 2L days < 30 days Actual Results Achieved Achieved Missed Achieved Achieved Achieved Achieved Achieved Achieved Missed 9r% 86% 15.1 8 98.2% 6.5 too% 30.4 8.0 67.5 7 L,t 8 8 ry n Code Enforcement Legacy Cases Open One Year or Longer As of 4/30/19 40 35 30 36 25 21. 20 SOpen Cases 15 13 10 7 5 0 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 Lto% LOMY" Voluntary Compliance & Cases Closed within One Year LOO%100%L00yo LOOYo 93% 9L% 90% 85% 80% 75% 70% 60% 5oo/o 40% ^o16 ^ol.6 ^cp6 ^civ6 ^o16 ^o16 "d$ "di "di "d$ "dS "d$ ""tr "d$ "di "d$ "di "dS ^or$ ^or$ ^or$ ^ors ^or$ ^cit$1s\""o9"geQ'gd!,"go{'Oec"*s"*os"1o("p("tro{"'ss" 1o\"nog"geQ"oC"$d"Oec"9s"*os"*d"lC"do.\"\""'**$*!l-"{.n$".,o0*"t*11""$"11,"$" - - lnternal Performance Measure Closed Cases Goalr---*--lVoluntary Compliance in Cases l@l Cases Closed within One Year - - lnternal Performance Measure Compliance Goal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 96% ssvBo% 93% 9 94% gto/. 94% 9Z% g4y" 95yo 96% 93% Building Safety Division Residential Review Turnaround in Days 40.0 35.0 30.0 25.0 20.o 15.0 10.0 5.0 0.0 10 *.'$*$,"f;b$ "*,'$-"{"n *****-{""$ '*,"$-"S"o* *o$*$,"{1"$"t1"$."$"$"*."d'" EE Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measure: Achieve an average turnaround tlme on building plan reviews of 8 to 10 days. 35.8 35.7 38.0 35.1 29.5 25.7 24.8 23.0 22.42L.8 22.2 20.7 15.574.8 77.3 16.1 L4.9 15,1 12.5t2.3 11.010.5 10.3 7.7 7,3 5.66.0 Building Safety Division Field lnspector Average Stops per Day & Inspection Requests Completed on Time 99.2o/ogg.2o6 99.6% 99.3o/o 98.904 98.60/o 98'9%99,OoA 98.8%99.2%tOO.Oo/o 14.o t2.o 10.0 8.0 6.0 4.O 2.O 0.0 98.Oo/o 96.0% 94.0% 92.O% 90.o% 8A.O% 86.0o/o 84.O% 82.0% 8O.Oo/o ,."$-'$."{1"$+$"'{*$"$.'$$'$r. **$-'$"{*$"$."{""ffi'*-"$nt"* *."$*$-"ffi "*-"$"mFieldlnspAveStopsPerDay ..+%BuildinglnspCompletedOnTime - - lnternal Perf MeasureMinimumlnspectorstopsperDay - - lnternal Perf Measure Maximum lnspector Stops per Day - - lnternal Perf Measure lnspections on Time Goal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector, Complete 95% or greater of lnspections on the same day they are requested. 12.7 97.8o/o 11.8 99.Oo/"98.9o/o98.8ok g8.7./99'O% 10.2 s.g 1.1.111.0 r0.2 LO.2 9 .08.8 4.7 9.r 9.18.7 8.3 8.3 8.0 7.r 6.9 6.1 6.1 Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 15.8 13.8 15.5 t4,t I4.9 L2.8 14.8 11.3 7,8 t.s 6.4 4.r '"*$"'$*tb$d."{*S$"*."$$'d ,""$-'$$'$"$""$1},"$*{."$*{+s '.*$-'$*iS"$""$"i.1'$.'{."d EEESI New Sys Permit lssue Time - - Maximum New System Permit lssuance Time Performance Measures: lssue new onsite septlc system permits within 15 days of completed appllcation. 71..3 10.2 t2,8 10.3 9,9 L2'6 rt.g 10.0 L2.7 rz.4 12 7.6 0,0 Environmental Soils Pre-Cover lnspections Completed on Time r20.00% roo% r00% roo% fio%Loo%Loo% 'ooYoroo%tooY" no4Po% 100.00% - 9s% 80.00% 60.OOo/" 4O.OOo/o 20.oo% o.oo% **$bsx"_r".$"$g,t*, ;t, ::..,"'" "dS "df "d$ "C0 "cS ^ct "O$^or$^ors^or$^or$^or$1.!'nu9'5eQ "66 io'l iuo'**''*.s "1Ot "p( "gO'\ '1os "*c$*$"^,tl$"_t;"Sh$$"S,"s" Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request. a6% 80% t20 100 r20 100 80 60 80 60 4040 2020 00 Land Use Decisions With Prior Notice 102,8 LOL.I Current nn n8 93.1 aL.7 82.9 79.5 88.6 83.8 94.5 91.8 72.3 7O.g 68.s 64.6 67.9 62.2 6L.4 67.7 73.571.4 s8.9 54.0 46.2 51.1 51.7 44.7 2 41.9 35 30.s 32 zr.7 35.6 3333.8 30.9 35,1 32.8 30 2L8 23.a23.L %.2 70 70 Current Planning land Use Decisions Without Prior Notice 60 57 50 50 50 43.2 42,7 40 39.3 4O.2 40 40 30 30 26 23 24 72 20 20 10 10 0 r": -:l Number of Planning Applications ryN Average Days To Complete - - lnternal Performance Measure # of Days 100.0 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 90.0 85.8 8L.4 80.0 70.o 60.0 s0.0 40.0 30.0 20.0 10.0 0.0 '"**{.-"-f"+1"'${"r1".'1"ffi:*t,1$*"_"*.;$,g}nt"t"'11$;1}-3;"11..*'*-'* ***{"*$.*"1"n$"t""1""t"ot.."1*'* Performance Measurer Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days. 54.9 54.5 51.5 42.7 39.7 40.4 37.7 23.7 24.3 so.150.1 48.8 43.3 40.039.5 35.1 33.832.s 29.2 65.3 52.4 I 63.3