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HomeMy WebLinkAbout2019 - Performance Measures - MayCommunity Development Summary Reportr May 2019 91-.7% ol FY t9 Performance Measures Summary Objective Code Enforcement Cases Closed within l Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site New System Permit lssue in Days Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Goal > 75o/o > 85o/o < l-0 6 to 10 per day > 95% < 15 days > 95% < 45 days < 2L days < 30 days Actual Results Achieved Achieved Missed Achieved Achieved Achieved Achieved Achieved Achieved 9t% 91% 13.9 8.5 98.7% L0.7 97% 35.6 11.3 42.8 Missed ffi 13 ilI I 3 1 Code Enforcement Legacy Cases Open One Year or Longer As of s/31/19 40 36 35 30 25 20 EOpen Cases 15 L2 11 10 7 5 0 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 r0% LOOyo 90% 80% 70% 60% s0% 40% 85% 75% **$-'$,"{X$"i1.{"r$"$*"$-"{;'d ''*$*{,"t.,'$ "*."$-"t"o* r:---::-r Voluntary Compliance in Cases ffil Cases Closed within One Year - - lnternal Performance Measure Compliance Goal **$*$."{-o{1"'tl"''t"tl",$'*."$-'* - - lnternal Performance Measure Closed Cases Goal Performance Measures: Achleve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 95% agv?o% 93%94% 97% 94% 92% 94% 95%96% 93/o a2%3a%+lz.rt IOW/o voluntary Compliance & Cases Closed within One Year LOO%t00%ro0% 93v" 9r% 9L% 9L% Building Safety Division Residential Review Turnaround in Days 40.0 3s,0 30.0 25.O 20.0 15.0 10.0 5.0 0.0 10 *o$*$,'{1"{1. "*,$"*"rt *****."o"h$"$""$"ffi"1:,S-"{** ,-"S*tht}$ {.$"* @l Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measure: Achieve an average turnaround time on bulldlng plan revlews of 8 to 10 days, 35.8 35.7 38.0 35.1 29.s 25.7 24.8 19.5 21.8 23.O 22.4 22.2 20.7 15.5 14.8 77.3 16.1 r4.9 15.1 10.3 12.3 12.5 11.010.5 7.7 7.3 6.0 5.6 Building Safety Division Field lnspectorAverage Stops per Day & lnspection Requests Completed on Time 99.2o/ogg.2yo 99.6% gg.3%989% 99.2%98.6% 98'9%99.0%98.8%no.0% 14.0 t2.o 10.0 8.0 5.0 4.0 2.O 0.0 98.O% 96.0% 94.Oo/. 92.0% 90.Oo/o 88.0o/o 86.OoA 84.OoA 82.O% 80.o% '.*$-"$-"il*$*g3.rSh$$"*.$"$"" ''c$$'$'$'$."$"ffi "*.$-"$."*g:gl Field lnsp Ave Stops Per Day + % Building lnsp Completed On Time - - lnternalPerfMeasureMaximumlnspectorStopsperDay- - lnternalPerfMeasutelnspectionsonTimeGoal Performance Measures: Achieve an average of 5-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. ,"*$-'$h$*$+$""$*i."$"*.$1,"* - - lnternal Perf Measure Minimum lnspectorStops perDay 12.9 97.8% 99.OoA 98.72.7 11.8 g1.8o/o g*.7o/99.0% 98.9o/o ro.2 g.g II.1. r0.2 ro.2 g.g 9'o 8.7 8.7 9.1 9.1 8.68.3 8.3 8.0 7.1 6.1 6.1 6.9 Environmental Soils Permits lssued per Month & Monthly Workload Calculator 200 180 160 L40 t20 100 80 60 40 20 5.0 4.5 4.0 3.5 3.0 2,5 2.O 1.5 1.0 0.5 0.00 '"*$*$,"ih$+$."$"$$"*.$"$" **"$$"'"1t$"*n*"f""$'$"$n$"* **$*$."ffi"$."$""ffi"*.t1,'* EEiEI Permits lssued *Monthly FTE per WL Calc - - FY 18 Field Staff Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20,0 15.0 10.0 5,0 0.0 16.8 13.8 15.5 !4.1. r4.9 72,8 t4.a 11.3 LO,7 ,"$b$'-f"""$""$"'$"$"$-{.S$.'t '.*$$'$$"$"$$$."$-$*\1.s .""$-"$*${*$*$*$$n$.g*"s EIE New Sys Permlt lssue Time * - Maximum New System Permit lssuance Time Performance Measures: lssue new onsite septic system permits within 15 days of completed application. 11.3 to.2 12.8L2.6 11.9 10.3 9.9 10.0 L2.7 L2.4 7.6 8.1 7'a l.s 4.7 6.4 0.0 Environmental Soils Pre-Cover lnspections Completed on Time L20.OO% IOO% lOO% ro0% no%1960/0 roo% ,oo%'roox rco% 100.00% 80.00% 60.0o% 40.OOo/o 20.0o% o.oo% -''$b'$"-f.{'$:'"$*Yh$$"*,$"{."""d0 "df ""$ ^di "dS "d0 ^ors^ors^dn$^or$^or$^6n$5o\'"o9'roQ'9C!'+ou 'oo" "o"'oos 'opa 'tsla ',01o{'1oc''"*$-"$*il+gf il""$h$$"$$1"" - Pre-Cover lnsp Completed on Time Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request. 86% 80% 720 100 r20 100 8080 6060 4040 2020 0 fj-Numberof PlanningApplications ffiEnAverage DaysToComplete - - lnternal PerformanceMeasure#of Days Land Use Decisions With Prior Notice 102.8 L077 rrent ng 88.6 83.8 94.5 91.893.1 82.98r.7 79.5 67.9 62.2 6L4 74.6 57.7 73.57L.4 58,9 72,3 7O.g 68.s 64.6 5L.7 s4.0 44,746.2 2 30.4 70 70 Current Planning Land Use Decisions Without Prior Notice 60 50 50 50 43,2 427 40 39.3 402 40 40 30 30 26 23 24 22 20 20 10 10 0 -."$-"thtX"tl""-tl*{*$"$"*,"$-'{""t *****'"{"."$"-t1*{""Y,l""$"*,"$"S"* **$*f"'f.n$"-ql*{"$"$"$"$"* t-: Number of Planning Applications GlAverage Days To Complete * --. lnternal Performance Measure # of Days 41.9 29.2 33.8 30.9 35.1 32.8 30 35 30.5 32 3r.7 36.6 33 .4 2h.z ,1 21.8 23.823.L I L7 100.0 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 90.0 85.8 81.4 80.0 70.0 60.0 50.0 42.8 40.0 30.0 20.0 10.0 0.0 .*to11."tot""t"dl*t$r"t-.'t1"r't*d,",.*{*$""1"t$*$,$1{,;$*"tln-{** .*t"*$-*t"tt""t"*"1*11"'*.*"$-"- Performance Measure: Complete single family dwelling permit process from Application Acceptance to Ready to lssue in 30 days, 54.9 54.5 50.750.1 39.7 40.439.5 z3.r 24'3 66.0 51.5 43.342.7 40.0 38.8 35.1 33.832.5 3L.7 29.2 52.4 65.3 63.3