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HomeMy WebLinkAbout2019 - Performance Measures - JuneCommunity Development Summary Report June 2019 TOOo/o ol FY t9 Performance Measures Summary Objective Code Enforcement Cases Closed within 1 Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time Environmental Health On Site New System Permit lssue in Days Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Goal >75% >85% <10 6 to 10 per day >95% < 15 days > 95% < 45 days < 21. days < 30 days Actual Results Achieved Achieved Missed Achieved Achieved Achieved Achieved 78% 90% 14.2 8.4 98.2% 7L.2 98% 69.7 Missed lL.4 Achieved 44.L Missed 13 ffi 3 2I Code Enforcemenf Legacy Cases Open One Year or Longer As of 6/30/19 40 36 35 30 25 20 2t g Open Cases 15 t2 10 10 7 5 0 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 1.L0% LOM% Voluntary Compliance & Cases Closed within One Year LO0%LOO%700% IOOYo 9L% 93% 9L% 90v" 8s% 80% 75% 70% 60% 50% 40% *."$*$-'ffi"-tl*{."$"$'*.',$-"t"nn **$**"o"to$"$"t'$"$"*."$-"*"u* ''*$*ihtX"$"$1"'{""ffi{,"$-"t"0*r-------l Voluntary Compliance in Cases El Cases Closed within One Year - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal Performance Measures: Achieve 85% voluntary compliance ln Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 96% gg.7B0% 93o/o 94% 97% 94% 92% 94%95% 96% 93/o Building Safety Division Residential Review Turnaround in Days 40.0 3s.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 10 *o$*$*fb$ {.$"$t" **$-"$"$'$"$a$"'.'"X,$'t:-"$-"S"* '.*$*$."f-o$"-11""$*$$"tl-"$n*"* EiiEIn Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measure: Achieve an average turnaround time on buildlng plan reviews of 8 to 10 days. 35.8 35.7 38.0 35.1 29.5 25.7 24.8 2t.8 23'o zz.4 22.2 20.I t7.3 1s.5 14.8 16.1 t4.9 15.1 12.5L2.3 11.010.5 10.3 7.7 7.3 6.0 5.6 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.2Vq9.2o7.99.6% gg.3%98.9o/o 98.9o/"99.O%98.8o/o 99.2o/o L00.o% 98.6% 14.0 t2.o 10.0 8.0 6.0 4.0 2.0 0.0 98.2o/o 98.Oo/" 96.0% 94.0% 92.Oo/o 90.0o/o 88.0% 86.0% 84.Oo/o 82.Oo/o 80.o% ,.*$-'$"-th5:,"i"bth$$"*.$"$"" ''*S$'$'$'$'$'$$"*.$*"$"*-ffffi|Field lnsp Ave Stops Per Day -F % Building lnsp Completed On Time - - lnternalPerfMeasureMaximumlnspectorStopsperDay - - lnternalPerfMeasurelnspectionsonTimeGoal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector, Complete 95% or greater of lnspections on the same day they are requested. ''*$*$*ibghgbyb$'$"S.$1"11.'"- - lnternal Perf Measure Minimum lnspector Stops per Day L2.7 97.8% 99.0%98. 11.8 98.86/o g87o/993'k 98'9% LO.z g.g II.L 10.2 LO.2 8.8 9.0 8.7 9.1 8.5 s,+8.3 9.1 8.7 8.3 8.0 7.1 6.1 5.1 6.9 Environmental Soils New System Permit lssuance Time 3s.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 16.8 13.8 15.5 t4.t 14.9 L2.8 14.8 11.3 1.1.2 LA.7 '.-$1'*S$:,{..*f,*"$$"$$ $$ ''-$*$'$'$'$"&$.'$,$n$"" st,b"tl".*$"$.-*q"*.$$.S.S.*" EElNewSysPermitlssueTime - - MaximumNewsystemPermitlssuanceTime Performance Measures: lssue new onsite septic system permits within 15 days Of cornpleted application. 11.3 LO.2 12.8 10.3 9.9 72'6 tt.g 10.0 12.7 12,4 9.5 7.6 8.1 7.8 t.s 6A 4.7 0.0 Environmental Soils Pre-Cover lnspections Completed on Time L20.00% LOO% I00% IOOo/o tOO%Looo/oroo% 'oo%roo*lOOo/o 100.00% 95.00% 80.00% 50.00% 40.o0% 20,00% o.oo% '".$-,*tltt$fi$;ffi ;fj",,'";*$*-'$$"S{,*$'$**.Sbt** Performance Measures: Complete 95% or greater of lnspections wlthin 2 days of inspection request. '.*$-'$-"ib$*i)*91."ffi "$'$1"1"n" i6%-'- 86% Environmental Soils Permits lssued per Month & Monthly Workload Calculator 200 180 160 r40 L20 100 80 50 40 20 5.0 4.5 4.0 3.5 3.0 2.5 2.O 1.5 1.0 0.5 0,00 '.*$*gX"{1"$"$"91"$$"*.$"$'. -*S$"S$ {.tX,S** *o$*$"ffi"$*Yh$$"$'$l'tl"* ffi!Permitslssued *MonthlyFTEperWLCalc - - FY18FieldStaff t84 182 L78 17r 160 147L46t43L47 150 L43 131 r29 109 LrL Land Use Decisions With Prior Notice102.8 r1r7 P nn 93.1 8t.7 82.9 79,5 88.6 83.8 91.8 72.3 7O.g 58.5 64.6 67,9 62.2 6t.4 7L.4 67.7 73.5 69 s8.9 46.2 51.1 54.0 54.9 44.7 30.4 1 120 100 I20 100 80 80 60 60 40 40 20 20 0 0 "S"""" r----l Number of Planning Applications 853 Average Days To Complete - - lnternal Performance Measure # of Days 4L.9 47 33.8 30.9 35.1 32.4 30 36 30.5 .3 32 3r.7 36.6 33 2 23.L 2h.t 21..8 23.8 T7 70 70 Current Planning Land Use Decisions Without Prior Notice 60 57 50 50 50 43,2 427 40 39.3 4O.2 40 40 30 30 26 23 24 22 20 20 10 10 0 0 **$*ihtl,$"tl*tl"$"$"*."$"*"d **$*,{-'*"."$"$*$"Y.1'$"$$'S"* '.*$*ihtX."$ L,::::: Number of Planning Applications EGlAverage Days To Complete *- - lnternal Performance Measure # of Days ^6il9 ^cl9 ^or9 ^or9 ^ol9"go{ "pq( "go'l"1os" 100.0 90.0 80.0 70,0 60.0 50.0 40,0 30.0 20.0 10.0 0.0 42.8 44'r -*$*i1.'{"'{1*^,{""{."d,"$;$:$;:$X}|",rg$g$;;t"t"**"!"!1";$$"$*\1"0"" **t**{.*t"utl"^,t'"'t"11""t.'t*"$-'t:** Performance Measure: Complete single family dwelllng permit process from Application Acceptance to Ready to lssue in 30 days. 66.0 63.3 65.3 54.6 54.5 50.151.5 50,7 52.4 43.342.7 40.039.s 38.8 39.7 40.4 35.1 32.s 31.7 33.8 29.2 23.7 24.3 ng Number of Days From Acceptance Until Ready to lssue 85.8 87.4