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HomeMy WebLinkAbout2019 - Performance Measures - JulyDeschutes County Community Development Performance Measures Summary July 2019 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Commercial Structural Permit Ready-to-lssue Turnaround Time Percentage of Permits Submitted Online Coordinated Services Structural Permit Ready-to-lssue Turnaround Time Code Enforcement Cases Closed within L Year Voluntary Compliance Building Safety Residential Plan Review - Reviews per Day per Examiner Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) lnspections Scheduled Online Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) lnspections Submitted Online Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Goal < 30 days < 35 days 30% < 4 days >75% > 85o/o 2 to 4 per day < 10 days 5 to 10 per day >95% So%to80% < 15 days >95% 35o/o to 650/o < 45 days < 2L days Actual 65.7 7.1 29% 8.4 89% 9Lo/o 1.3 t4.3 7.9 98.2% 6s.4% TL.L to0% 67% 60.2 13.8 Results Missed Achieved Largely Achieved Missed Achieved Achieved Missed Missed Achieved Achieved Achieved Achieved Achieved Achieved Missed Achieved 100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20,0 10,0 0,0 .""-"--r,""" ""..""-.."","rs-.o".*.{**t*-dr.** ,..ts*"**.ro**]oonsu"."s".*o"t*-.*%"s"ffi Application Acceptance to Ready-Tolssue (ih days) - - Performance Mea-sure - 30 days Performance Measure: Complete SFD permit process from Application Acceptance to Ready to lssue withln 30 days. ^a!'q ^a!'q ^o!9 gQ( " 1g'\" \oo'r"tt 53.3 5s.3 s4.o 54.5 50.750.1 52.4 43.3 3s.7 40.4 42.8 44't Single Fa Dwelllng Number of Days From Acceptance Until Ready to lssue 81.4 85.8 65.7 45,0 40.0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 Structural Permits 40.3 Number of Days From Acceptance Until Ready to lssue 25.8 20,1, 7.r ,-t.-r--r.-""""".."t."..;," -.""-.*%""".$t"t*"-r..t"" ,ut""-.tr'"r"-:"L "o".*"o".*""-"d-"""i"*E Application Acceptance to Ready to lssud - - Performance Measur6 - 35 days "o!'q "o!'q ""!'q tat " {o\" \$$'t"-"" Performance Measure: Complete commercial structural permlt process from Application Acceptance to Ready to lssue within 35 days. 2r,5 20.8 L7.0 L7.5 14.7 18,1 15.6 77.r L4.4 10.7 4.9 7.5 6.2 45.0% 4O.0o/o 3s.o% 295% 27.7% 2a.v/o 30.0% 25.0% 20.o% 15.0% 10.0% 5.0% 40.6% Percentage of Permits Submitted Online 32.3%31.9% 29.a% 26.0% 25.7% 25.3% 25.0% 29.4% za.ay" Zg.4% Zg.O% --- -.26.9% 27.4%27.4% 23.3oh 2t.r% 35.3.k 36.3olo 32.4% 27.204 2s.60/0 0.0% ,-t" ""/ ,.r"" "*t"*"t" "."t" *S*"""k""- "-.'"-o.*"- ,..,,"- ,".t*-"-*r"-'*.*"*.*"t*-i d-"d*td'P -"-"$t-.-""'P ,..td'P ,.'"* E Percentage of Permits Submitted Online - - 'lnternal Performance Measure - 30% Performance Measures Achleve an average 30% of applications submitted online. Coordinated Services Structural Permit Ready-To-lssue Turnaround Tlme 72.O 10.0 8.0 6.0 4.O 2.0 0.0 **{ut{*"d.S"{*"d".+f*.*%'% l"-*1"."* *"*i"*f-r"*""""r"io"t""""*."s:""s:*"%"%n"'r.""* EEI Structural Permit Ready-To-lssue Turnaround Time - - lnternal Performance Measure Ready-To-lssue Turnaround Time Performance Measure: Achieve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days. ^ol9\$\' 8.3 8.3 8.4 6.9 6.7 7.3 7.7 6.8 4.5 s.0 3.6 4.8 4,4 5.2 5.2 4.4 3.5 3.2 3.2 2.7 2.9 14 13 I 3 2 Code Enforcement Legacy Cases Open One Year or Longer AsolTl3th9 40 36 35 30 25 20 2t EOpen Cases 15 L2 10 10 7 5 0 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 LIO% too% Voluntary Compllance & Cases Closed within One Year no%roo% L00% 93Yo 9t%gy" 9l%90%91% 90% 85% 80% 75% 70% 6OYo so% 40% ,.'."t""-dr.-"t""*ot-""t0".""*o-""1"""-*,d*t"k-dr"d *."*"nf's*r.o"*o""*"-*""-".tt"--.t1""%d*"%*dr."d ,-t"" r ----lVoluntaryComplianceinCases trGCasesClosedwithinOneYear - - lnternalPerformanceMeasure ComplianceGoal - - InternalPerformanceMeasureClosedCasesGoal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases, Resolve 75% of Code Enforcement cases within 12 months. 94% 91% 94% 92% 94Yo 95%96% 93% 82% 82% JAYg- Building Safety Divlsion Plan Reviews per Day per Examiner 4.5 4.0 3.5 3.0 2,5 2.O 1.5 1.0 0.5 2.2 2.O 2.O 2.t 1.9 2.O 1.8 1.6 1.5 1.6L.4 1.5 1.3 .*{,*{,."1"n{""1*tufl""""l"-'%*-*-,"*" .."s:.-"s:""s.".:'s:""$:""s--"d}:"'"%"%"t9i""" ,.-t' ffi Plan Reviews per Day per Examiner - - Minimum Plan Reviews per Day per Examiner - - Maximum Plan Reviews per Day per Examiner Performance Measures: Plan Reviews per Day per Examlner 1.6 1.71,6 r.6 L,4 t.2 1.3 1.3 0.9 LT Building Safety Division Residential Plan Review Turnaround in Days 40.0 3s.0 30.0 25.0 20.0 1s.0 10.0 5.O 0.0 10 ""S ""$ ""$ ""S ""S ""tr ^o!g ^s!g ^org ^o'g ^or,g ^olg1o\' "u9" 5oQ" gd!'" go{" oec" "c" *os" trd' pd" trp{" 1s$'*t"*o".,o"**r"o"**oor$uou "-%% - - lnternal Perf lieasure Maximum Res Turnaround Days "ol'g ""^9 ^o!9" 1d' tss',-"t' EEI Res Plan Review Turnaround Time in Days Performance Measure: Achleve an average turnaround time on building plan revlews of 10 days or less. 35.8 35.7 38.0 3s.1 29.s 25.7 24.8 23.0 22.4 22.2 zo.1 15.s r7.3 16.1 15.1t4.9 72.s 11.0 10.3 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.s% 99.6%gg3% 99.3%995%99.2% g8.2o/.I00.Ao/698.8% 98J0A99.0%98s%98.60/o L4.O 12.0 10.0 8.0 5.0 4.0 2.0 0.0 98,0% 96.O% 94.OoA 92.OoA 90.00/6 88.0% 86.Oo/" 84.Oo/o 82.Oo/o 80.Oo/" **{"*{,*s".r'{"""{..rs*.'"1"'*}.'*.*"o*-""ri,"'o" ..*i"-"""**i.roi"*i,".."--*.o].*%"%""1-""i"""0u ,"""" sEl Fleld lnsp Ave Stops Per Day * % Building lnsp Completed On Time - - lnternal Perf Measure Minimum lnspector Stops per Day - - lnternalPerfMeasureMaximumlnspectorStopsperDay - - lnternalPerfMeasurelnspectionsonTimeGoal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. 99.O%l989%98.90/698.8%98.7%L2.7 11.8 98.4% 98.3%9a.2% 9g.Z% |t.L LO.2 9.9 ro.2 8.79.08.8 8.7 7.9 9.1-9.1 8.3 8.3 8.0 8.6 8.4 6.9 6,1 6.7 Building Safety Division lnspections Scheduled Online 90.0% 80.0% 70.0% 60.0% 50.tr/" 4O,Oo/o' 34.06/0 20.o% ta.oo/" **{.*{".td""{.o"{.""d*.0*i",}%"s-"c'$}*s:""dF .."d"p-"s:"tsl'-"."s:"dpr"cts-...'1"*%'%"%n""r"."* ,-"* EEI Percentage of lnspections Scheduled Online - - Minimum lnspections Scheduled Online - - Maximum lnspections Scheduled Online Performance Measures: Achieve Soyoto 80% of inspections scheduled online. 51.1oyo 64,501o s9.o% 55.5%55,t%5r,4%53.O9/"50,60/0 49.2%5L.r%stj%49,6% S3.Lo/o 54.60lo 46'7% 47.3o1n 47.5o/o 44.9%46.40A Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 16.8 t4,9 74.4 11.3 t0,7 u.2 Lt.r **{.-r{*{*{o'{n{.*"1."**.d".n1"n",""* ,*"."d,*;""""C:".tt"""""1."1.*$.d.-."$*d,.*d ,."tt EmNewsysPermitlssueTime --MaximumNewsystemPermitlssuanceTime - -MinimumNewsystemPermitlssuanceTime Performance Measuresl lssue new onsite septic system permits within 5 to 15 days of completed appllcation. L2.8 9.9 10.0 12.7 72.8 r2,4 L2.5 7.8 6.4 Environmental Soils Pre-Cover Inspections Completed on Time 10s.00% L00% IOO% !00% 166o1"l00o/o 1690A t00o/oL66o/o IOOo/5 100.00% 9s.00% 90.00% 8s.00% 80.00% 75.00% '"*1.*t*1 ,'1"4"*t,Pl""'%."1"."t"*V '."*ls.s*.d**t"*1"*"i.*1"""%-"*."t**]'*d ,""" fiIEN Pre-Cover lnsp Completed On Time - - lnternal Perf Measure Inspections Completed Within 2 Days Performance Measures: Complete 95% o.r greater of lnspectlons within 2 days of inspection request, 95o/o 97% 97o/o 96% 950A g7o7o 98% 9s% gs% 9s% 97o/o 93o/o93o/o 80% Environmental Soils I nspections Submitted Online 80.o% 75.O% 7O,Oo/o 65.A0/6 60.o% 55.0% 50.0% 45.O% 40.Oo/o 35.0o/o 30.0% 25.A% 20.oo/o 15.0o/o IO,Oo/o 5.0o/o o,oo/o **{"-{,*s".{-o'{"trd**s-."'"}."*"-.." .""g"i.""idio""""**--*{.*"1".d-.n"}Cr."d EE lnspections Scheduled Online - - Maximum Goal for Applications Submitted Online - - Minimum Goal for Applications Submitted Online ^"!'q\$\' Performance Measures: Goal of 35% to 65% of lnspectlons Submltted Online 673% 67.L% 63.20/6 54.L%s3.9% 49.4o/o 44.1o/o 39.54/o39.804 393% 33.3o/o 32,O% 24.70/o 24.Io/" 19.2%20.60/o Land Use Decisions With Prior Notice LO1,.7102.8 Current P ann 88.6 83.8 79,5 82,9 94.s 91,8 6r,4 74.6 67.7 73.57r.4 69.7 6A.258.9 5L,7 54.0 44.7 54.9 30.4 31.3 1 L20 100 I20 100 8080 6050 4040 2020 0 *t"oon"*oor"*"00."."1".,00",."0tt-."1""*nn"""-**t-*.r.** *t"**n*n"**r"0"*no*"o**t""",""0"*""1"*"i."""*""1"-*"rr.*" perrormanceMeasure: o,,"",,ffi1H"'il:H::Tffill],,"n,,","T:ffi":l1ffiffi"*n"*,-*"-oll#;r"fJffi:H:'fi::r::.apprication. r-,,"" 70 70Current Planning Land Use Decisions Without Prior Notice 50 57 60 50 50 43.2 427 40 39.3 40.2 40 40 30 30 26 23 24 22 20 t7 20 .8 10 10 0 0 *ttd;to"n"st "o"d$".r{""t0".""t0-""t."%""-*""k-"""r"""* *."**o*n"*;"o*"*"o"*"oi.""*"*"*n*""""*""t""sk-"o"r"""s" ,-""" f:::: Land Use Decisions without Prior Notice E;;l Average Days To Complete - - lnternal Performance Measure # of Days 35 30.5 .3 32 3r; 36.6 33 .I 21.8 23.8 L7 .2