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HomeMy WebLinkAbout2019 - Performance Measures - AugustDeschutes County Community Development Performance Measures Summary August 2019 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Commercial Structural Permit Ready-to-lssue Turnaround Time Percentage of Permits Submitted Online Coordinated Services Structural Permit Ready-to-lssue Turnaround Time Code Enforcement Cases Closed within L Year Voluntary Compliance Building Safety Residential Plan Review - Reviews per Day per Examiner Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) lnspections Scheduled Online Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) lnspections Submitted Online Current Planning Decisions With Prior Notice - Ave Days to Complete Decisions Without Prior Notice - Ave Days to Complete Goal < 30 days < 35 days 3Oo/o < 4 days >75% >85% 2 to 4 per day < L0 days 6 to 10 per day >95% So%to80% < 15 days > 95o/o 35%to 65% < 45 days < 21 days Actual 53.7 3L.8 29o/o 8.7 86% 93% 7.7 15.9 8.4 98.6% 60.6% 12.2 95o/o 67% 62.0 20.3 Results Missed Achieved Largely Achieved Missed Achieved Achieved Missed Missed Achieved Achieved Achieved Achieved Achieved Achieved Missed Achieved 100.0 '90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10,0 0.0 Single Dwelling Number of Days From Acceptance Until Ready to lssue 85.8 8L,4 6s.4 53,7 ""{ ""$\$\' ts)g',,.d.on.*""."" "t""-..r""*"sr*t"**sr".d **1--"di.uts"{-*od"..nd-."""-,"%d-*t""*n*r.d ,-"*""-*@ Application Acceptance to Ready-To-lssub (in days) - - Performance Measure - 30 days Performance Measure: Complete SFD permit process from Application Acceptance to Ready to lssue within 30 days. 66.0 63.3 65.3 54.0 54,5 50.750,1 52.4 43.3 38.8 39; 4o'4 42.8 M'r 45.0 40.0 3s.0 30.0 25.0 20.o 15.0 10.0 5.0 0.0 Structura 40.3 Number of Days From Acceptance Until Ready to lssue 31.8 ""$ ""s ""$\u\" p9'gee'trQ( *t"*"ro.n* r:d--"*to**in"o*"*"""*"""*s""*-."%d*"*"*n*r".d to ls'sue - - Performance Measure - 35 days ,"*-"-* to Ready Performance Measule: Complete commercial structural permit process from Application Acceptance to Ready to lssue wlthln 35 days. 25.8 2r,5 20.8 22.2 t7.0 18.1 14.7 L7.5 15.6 17.7 ro.7 4.9 7.5 6.2 45.O% 40.o% 35.O% 30.0% 25.O% 2!.0% 15.Oyo !0.o% 5.0% 0.ovo 29.8% 27.2% 25.60/0 25.7%25.3% rc Percentage of Permits Submitted Onlire Performance Measure: Achleve an avcrage 30% of appllcations submltted online. Percentage of Permits Submitted Online 32.3%3r9% 26.0% 25.O% - - 'lnternal Perfotmarce Measure - 30% 29.4% 28.8o/o 28.4ya Zg.ro/o 29.r% 26.9o6 27.4Yo 27.4% 23.3o/o 27.Lyo 40.6% 35.30/o 363% 32,8o/o 29.5'/" 27.7o/o 28.0% ,-"t--*d ^"S "d$ ^o\$ ^o!$ ^o1$ ^ols ^o\s ^o\$ ^o!$ ^o!$ ^s\$ ^o\g\\o{' ou"' go' (oto' {o.' FC' {o\' \$g' \$\' }.tg' ge.Qn o+' $d *-d"a""t*nsr".d r""*-.-*"""$ "o\$ "o\, ^o!9" od" 'a$" te"o" "d$ ^d$,o9' odl"' Coordinated Services Structural Permit Ready-To-lssue Turnarou nd Time t2.o 10.0 8.0 6.0 4.O 2.O 0.0 **{,*{o'd"*"{o"{o"d**ffi"%""1"*i..'* **s".-"s"r*pirn*io's}c".'.*"rt*%"%"%n"'r""'*^or9 ^or95s\' pu$" F-E Structural Permit Ready-To-lssue Turnaround Time - - lnternal Performance Measure Ready-To-lssue Turnaround Time Performance Measure: Achieve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days. 8.7 8.48,38.3 6.9 6.7 7.3 7,7 6.8 5.0 3.6 5.5 4.8 4.44.4 3.5 4.5 5.2 s.2 2.7 2.9 3.2 3.2 LL 12 0tI Code Enforcement Legacy Cases Open One Year or longer AsofSlSlltg 35 30 30 25 20 15 ElOpen Cases 15 10 5 0 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 IIO% too% Voluntary Compliance & Cases Closed within One Year 700%r00% t00% 93%97%93% 91y.9L% go% 89%90% a5% 80% 75% 70% 60% 50% 40% *.too*.*'dtortoo""rt"t*""."nt"1""%"""**l-*-r""* **snod*r"o"soo"**uotd'"".""s"*."1"*%%*1,-t*r.."* ,o.*"".*d t--::fVoluntaryComplianceinCases {GCasesClosedwithinOneYear - - lnternal PerformanceMeasure ComplianceGoal - - lnternal PerformanceMeasureClosedCasesGoal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 9r% 94% 91 94% 92% s4/, 95%96% 93% 86%a2/. 82% Building Safety Division Plan Reviews per Day per Examiner 4,5 4.O 3.5 3.0 2.5 2.O 1.5 1.0 0.5 2^2 2.L 1.9 2.0 2.0 2.O 1.8 1.71.5 1.5 r.4 1.5 1.6 '"*1"*1"-nt n{""1"1""1"""t".*"$*"{,*s. ..""1.*t"""1"*t"up}*1""1.""%.""k"t-"t"**" ,"tu"s E-El Plan Reviews per Day per Examiner -' - Minimum Plan Reviews per Day per Examiner - - Maximum Plan Reviews per Day per Examiner Performance Measures: Complete 2 to 4 plan revlews per day per exahiner. 1.6 t.6 1.7 L,6 L.4 !.2 1.3 1.3 0,9 Lt Building Safety Division Residential Plan Review Turnaround in Days 40.0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 10 **{"*{o"d"or{o"1""-*1.""%"%*1"-*i.."* *.""1,-"0-""""-".0*:""sips}""{",%% l,-*i,"* ryE| Res Plan Review Turnaround Time in Days - '- lnternal Perf Measure Maximum Res Turnaround Days *i,dPn"*"f Performance Measure: Achieve an average turnaround time on bulldlng plan reviews of 10 days or less. 35.1 38.0 35.8 3s.7 25.7 24.8 23.0 22.4 19.5 22.2 20.t 15.5 17.3 16.1 15.9 15.114.9 12.5 11.0 10.3 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.s% 99.6% 99.3o/o 993ok 99.5o/"99.2% 98.2o/o 700,0%98.8o/o 98j0/099/|%98.90/o 98.60/o 74,0 72.O 10.0 8.0 6.0 4.0 2.O 0.0 98.O% 96,Oo/o 94.Oo/o 92.O% 90.o% aa.o% 86.O% 84.OoA 82.O% 8O.Oo/o **1"*1"'t n{""1"*t**1.""%""1."%**1.""* ..""i.,-""1"*i"n"l"'"1."{.ffi*"%-'1"",'* **t"C EffitFieldlnspAveStopsPerDay *-%oBuildinglnspCompletedOnTime - - lnternal Perf MeasureMinimumlnspectorStopsperDay - - lnternalPerfMeasureMaximumlnspectorStopsperDay- - lnternalPerfMeasurelnspectionsonTimeGoal Performance Measures: Achieve an average of 6-10 inspectlon stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. 98.6% 99.O%983%72.7 11.8 98.8o/o 98.90/'gg.4o/o gg.3% 98.7o/o 98.2% 98.2o/o LI,T to.2 9.9 LO.2 8.79.08.8 LL 9.1 7.9 8.7 8.48.3 8.3 8.0 8'6 8.4 6.9 6.1 6.1 Building Safety Division lnspections Scheduled Online 90.ao/" 80.o% 70.o% 6O.Oo/o 50.o% 40.0% 3O,Oo/o 20.o% ro.ooa **1"*t""t"n{""1""1*1""'t."%'*-"s:.""s" +'1""""i*o].*$.'{.."$*""1,y .*":.C EEI Percentage of lnspections Scheduled Online - - Minimum lnspections Scheduled Online - - Maximum lnspections Scheduled Online Performance Measures: Achieve 50% to 80% of lnspectlons scheduled onllne. 6!.L% 64.504 65.4% 60.6% 59.OoA 46.70/o 47.3o4 55.5%55.1%5r.4%53,0% 5t.t%SI.1oA 49.2% 49,60/0 s0.5% 47,Se/o 53.1ok 54.604 Ms% Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 16.8 14.9 14.8 t2.2 11.3 tA.7 rt.z 11.1 '"*{e{,*{"{""{.*{."*-.{.Efl New Sys Permit lssue Time l*'t"nff '"cl,**l.pl*t"**".*"1*1"""{"-""1 **t"o* -- MaximumNewSystemPermitlssuanceTlme - -MinimumNewSystemPermitlssuanceTime P€rformance Measures: lssue new onsite septic system permits within 5 to 15 days of completed applicatlon. 9,9 L2.8 10.0 12.8 n.4 !2s12.7 8.1 7.8 6.4 Environmental Soils Pre-Cover lnspections Completed on Time 105,00% rcO% fiA% IAOo/o 199o6 fio%16gyo 100%199o6 looo/o 100.00% 951/o 95.00% 90.oo% 85.00% 80,00% 75,OOo/o ^"$ ^"$ ^"S ^.$ ".$ ".$ ^"r$ ^"!s ^o\$ ^"!$ ^.!t ^s\$ "dP ^or$ ^ol$ ^dP "dP ^o!$ ^ol, "s!s ^dP ".!q ^"!, ^"lqys\' *s9' goQ' 96'$ot" e.o' *s' ao'o'trd' pt(" trp{" ys$' 5s\' *s9' 5oQ' 96'go{' Ooc' 1as' 1o\'1d' *g(n i5a{' 1so' qEE Pre-Cover lnsp Completed On Time - lnternal Perf Measure lnspections Completed Within 2 Days Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request. ^olq ^"!'qyo\'no$' 95o/o 97o/o 97% 9604 954/o 95o/o 95o6 95% 97%97o7. 98% 93%93% 80a/o Environmental Soils I nspections Submitted Online 80.0% 75.OoA 70.o% 65.Oo/o 60.ooA s5.o% so.o% 45.00a ,40.o% 35.O% 30.o% 25.0o/o 20.0o/o 15.0% ro.oo/" s.o% o.oo/o ^"$ ^.$ ""$ ""S ""$ ""$ """t ""t"1s\' o.i,$' 5oQ' gct' go{u ooG' Os' *os" 1d EE lnspections Scheduled Online c|.'$*s'."'s '"ei.*{.""1*".""*1""*i*1]r"'$.'{.. ."1o* - - Maximum Goal for Applications Submitted Online - - Minimum Goal for Applications Submitted Online Performance Measures: Goal of 35% to 65% of lnspections submitted online. 673% 67.t% 63,2% 54.!o/o 53.9% 49.40/o 45.9% 44.Lo/o 395%39,304 33.3% 32.4% 24.7%24.Io/o 20,6% Land Use Decisions With Prior Notice 707,7102.8 Current nn ng 88.5 83.882.9 79.5 91.8 94,5 61.4 74,6 69.767.7 62.0 73.s71,4 58.9 54.0 44.7 30.4 31,3 9 8 8 t20 100 120 100 8080 5050 4040 2020 0 0 *Cn"*{.*d"uo{o"1 ""*.."1"r"%t""*+}-*-r.",o- *'"ofru"**.,o"*"o"+{o"s-"*"s-r..tt.r"%"""*t%*"rr."* r----'tNumberofPlanningApplications EmAverage DaysToComplete - - lnternalPerformanceMeasure#ofDays *r""t""o* 70 70 Current Planning Land Use Decisions Without Prior Notice 60 57 50 50 50 43.2 42,7 40 39.3 40.2 40 40 30 30 26 23 24 20.3 22 2I 20 20 10 10 0 0 *Co,o"t*""0t".."{rr.{,""d'*"t""%^$$" tsQ* ^ci\$ ^ci!$ ^S$" olo{" lo""*."o"".-"s:""s:.."%"s""*"sr"st-.""%"%r%"""r."r"t trIEAverage DaysToComplete - - lnternalPerformanceMeasure#ofDays *r*"_"o* r---l Land Use Decisions without Prior Notice 36.6 33 35 30.s 32 3r.7 2 2r,a 23.8 .1 t7 ,2 .3