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HomeMy WebLinkAbout2019 - Performance Measures - SeptemberDeschutes County Community Development Performance Measures Summary September 2019 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Commercial Structural Permit Ready-to-lssue Turnaround Time Percentage of Permits Submitted Online Coordinated Services Structu ra I Perm it Ready-to-lssue Tu rna rou nd Ti me Code Enforcement Cases Closed within L Year Voluntary Compliance Building Safety Residential Plan Review - Reviews per Day per Examiner Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Administrative Decisions With Prior Notice - Ave Days to Complete *Excludes L application sent to hearings officer on appeal Administrative Decisions Without Prior Notice - Ave Days to Complete Goal < 30 days < 35 days 30% < 4 days > 75o/o >85% 2 to 4 per day < 10 days 5 to 10 per day >95% < 15 days >95% < 45 days Actual Results 50 Missed Report Under Review 29% Largely Achieved 8.3 Missed 86% 97% 1.4 19.0 9 97.9% L5.3 93% 45.3* Achieved Achieved Missed Missed Achieved Achieved Largely Achieved Missed Achieved < 21 days 14.5 Achieved 100.0 90.0 80.0 70.0 -60.0 s0.0 40.0 30.0 20.o 10.0 0.0 Fa Number of Days From Acceptance Until Ready to lssue 85.8 81.4 65.4 53.7 s0.0 *""".o*"'"n"Hf#f*:..-;:l:.s':lil)u:i,# -'rLr*)-r-S**l*';i,"/"'"1""%"%*:n*'"'* Performance Measure: Complete SFD permlt process from Application Acceptance to Ready to lssue within 30 days. 63,3 6s.3 so.750.1 48.8 s4.0 54.5 52.4 Jg.7 4O.4 43.3 42.8 44'1' 45.0% 40.o% 35.0% 30.ovo 25.0% 20.0% 75.O% lo.o% 5.O% 0.0% Percentage of Permits Submitted Online 40.6% 35.30 36.3% 32.8%32.3% 29.5o/o 27.7Yo 28.O%29.Avo 25.6% 27.2o/a 25.7%253% EEI- Percentage of Permits Submitted Online Performance Measure: Achieve an average 30% of applications submitted online. - - 'lnternal Performance Measure - 30% """* n6v$ "o!$ ^6v9 ""r* ^o\$ "dP ^o\9 ^oaq ^o\9 ^o\9 "dP ^o!9 ^o\9 ^o\9\')\' *.r9" 5aQ' oG!' $o{' Aec' *r' *es' 1d' ye('' 1o\'- 1o.'- r.l\" ooOu-,u*'- 3t.9%29.4% 28.aYo 28.4%29.1% 29.I% 26.O% 2s.o% 27.4%26.90/0 27.4% 23.3% 27.I./6 "d$ "df ".$ "dS "d$ ^o!$ ^o!$ ^o\g ^o!s ^o\g ^o\$j.o9' 5eQ" oc\" \\o'l' aec" *s" *os" *o{" $" do\' \.}g',-ttt Coordinated Services Structural Permit Ready-To-lssue Tu rnaround Time 72.O 10.0 8.0 6.0 4.0 2.O 0.0 **1.*to"t*to"t*'t*1.*%"%"":-"*,',*"- .'+i.-'"*'"i.r"i"'*i."""--""ffi"%""1n"",."'*"oe "oP "oe*1" ooo" ,o*" eg Structural Permlt Ready-To-lssue Turnaround Time - - lnternal Performance Measure Ready-To{ssue Turnaround Time Performance Measure: Achleve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days. 8.7 8.3 8.48.3 8.3 6.9 6,7 7.3 7.1 6.8 4.4 3.5 4.5 5.0 3.6 4.8 4.4 s.2 5.2 2.7 2.9 3.2 3,2 TL ry 0 code Enforcement tegacy Cases Open One Year or Longer As of 9/30/19 30 27 25 25 20 15 FOpen Cases LT 10 5 0 0 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 > 3000 7100/" LOO% Voluntary Compllance & Cases Closed within One Year roo%LOl% tol% 93%9L%93%g1y"9r% so%97% 90%89% 85% 80% 75% 70% 60% 50% 40% "dn "dS "dS "df "df "df ^ort ^or$ ^or$ ^or$ ^or$ ^civs1s\" nu9' 'eQ' 6d" td" of" 1a$" 1o\0" {o," lq,".lu{" tS"*cs""*sr*tsoo"*fo"{."""-*c.""*.""%"%""}-*"r""t* *."""""-t";.-*"" - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goalr---:"r Voluntary Compliance in Cases Gl Cases Closed within One Year Performance Measures: Achleve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 94% 9L% 94% 92% g4o/" 95%96% 93% 82% 74% Building Safety Division Plan Reviews per Day per Examiner 4.5 4,O 3.5 3.0 2.5 2.0 1.5 1.0 0.5 2.2 2.! 1.9 2.O 7.0 2.0 1.8 7.71.6 1.5 1.5 1.6 1.4 '"*{.*{.*{"{,."{."1*ffi*in"$*"*}"o" *.'"1.*t"'"1"*to'tn"l..'1"'$.*"$-"";""' **s].*"s1.*oe Effi Plan Reviews per Day per Examiner - - Mlnimum Plan Reviews per Day per Examiner - - Maximum Plan Reviews per Day per Examiner Performance Measureg: Complete 2 to 4 plen reviews per day per examiner. 40.0 Building Safety Division Residential Plan Review Turnaround in Days 35.0 30.0 2s.0 20.0 15.0 10.0 10 s.0 0.0 **{,*{.*t-r{,"'{."*r"t"""%""-**}*"*"r"."*- ,"'"sl-"s;"s-"r:r%'so";'dro"*1."%"%""}-"*r"."* m Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days ^oe ^oe ^oeto\' "s9" 9e*' Performance Measurel Achieve an average turnaround time on bulldlng plan reviews of 10 days or less, 38.0 35.1 35.8 35.7 25.7 24.8 23.0 22.4 19.5 22.2 20.r 15.5 77.3 16.1 15.1 15.9 !4.9 t2.5 11.0 10.3 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99,5o/o 99,60/o 99,5o/ogg.3% 99.3% 98.9%99.2% g1.2o/o LO0.Oo/o 98.Oo/, 98.804 98.7oA99.Oo/o 98.60/, 14.0 t2.o 10.0 8.0 6.0 4.0 2.0 0.0 96.0% 94.O% 92.Ook 90.0o/o 88.0% 86.0o/o 84.O% 82.O% 80.0% **1"*1"'t n{.*t *t*1""%*"t"**1""* '.*"1.-""1"""1"n"1"""1.""i*1""%"%"t"**i"""* '-.*1"*!lutdE@lFieldlnspAveStopsPerDay *yo BuildinglnspCompletedOnTime - - lnternal Perf MeasureMinimumlnspectorstopsperDay - - lnternalPerfMeasureMaximumlnspectorStopsperDay- - lnternalPerfMeasurelnspectionsonTimeGoal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested, 99.06/o 98.7%98.60k98.9%12.7 11.8 98.8o/o 98.9o/o 98.4% 98.3o/o 98.2o/o 98.2% 17.I to.z 9.9 4,79.08.8 8.7 7.9 9.1 9.1 9.0 8.48.3 8.3 8.0 8'6 8.4 6.9 6.1 6.1 Environmental Soils New System Permit lssuance Time 3s.0 30.0 25,0 20.0 15.0 10.0 5.0 0.0 16.8 !4.9 14.a 15.3 ffil New Sys Permit lssue Time *."$*sl"*s **"1"*t"dl.tto'tn"ld"""$,'"1-.' n"$-'{+ud - - Maximum NewSystem Permit lssuanceTime - - Minimum NewSystem Permit lssuanceTime Performance Measures: lssue new onsite septic system permits within 5 to 15 days of completed application. 72.8 9.9 10.09.5 72,8 12.4 12.5L2.7 t2.2 11.3 LL.Tl]OJ L!,2 8.1 7.8 6.4 Environmental Soils Pre-Cover Inspections Completed on Time 105.00% fi0%t00% 100% ngo/o LOO%166o4 tOO/166o1,roo% 100.00% 9s% 95.00% 93o/o 90.00% 85.00% 80.oo% 7s.oo% ''*****t tt"t*d*1..**."*1."*-"*,,t ,"*"1"*{"*l.r*{"+-,{.*{*{,*$-'{-."$*ff EEI Pre-Cover lnsp Completed On Time - - lnternal Perf Measure lnspections Completed Within 2 Days ^o\'q ^dP ^"!'qtrr'*s$'ro*' Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request. 95% 95% g5or5 95o/o 97% 97o/o 97% 960/o 9s% 97o6 98o/o 93%9304 80% Land Use Decisions With Prior Notice 701..7102.8 Current nnrng 42.9 79.5 88.5 83.8 91.8 6L.4 74.6 67.7 73.57r.4 69.7 60.058.9 5L.7 54.0 44.7 30.4 31.3 9 120 100 80 L20 100 80 6060 4040 2020 0 0 36 30.5 .3 32 3r; 36.6 33 1 2r.a 23.8 17 .3 70 70 Current Planning Land Use Decisions Without Prior Notice 60 57 60 50 50 43.2 42.7 40 39.3 40.2 40 40 30 30 26 23 24 20,3 2\22 20 20 10 10 0 0 *."1,""%"1*{,""1*"dr"1""%"%^or$ ^cir$ ^cl$" oP{" r"o"*'""1.-"":""s"""."%"s:".''.si""t.""%"%"%1$1"...s" Gl Average Days To Complete - - lnternal Performance Measure # of Days ^ol9 ^cl9 ^or99r" nue" ,eet" f::l Land Use Decisions without Prior Notice