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HomeMy WebLinkAbout2019 - Performance Measures - OctoberDeschutes County Community Development Performance Measures Summary October 2019 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Com mercia I Structu ra I Perm it Ready-to-lssue Tu rna rou nd Time Percentage of Permits Submitted Online Coordinated Services Structural Permit Ready-to-lssue Turnaround Time Code Enforcement Cases Closed within L Year Voluntary Compliance Building Safety Residential Plan Review - Reviews per Day per Examiner Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Administrative Decisions With Prior Notice - Ave Days to Complete Administrativc Decisions Without Prior Noticc - Avc Days to Completc Goal < 30 days < 35 days 30% < 4 days >75% > 85% 2 to 4 per day < 10 days 5 to 10 per day >95% < 15 days >95% < 45 days < 21 days Actual 46.3 5.9 3t% 4.1 90% 89% L.2 12.O 9.4 983% t4.2 9s% 43.2 22.7 Results Missed Achieved Achieved Achieved Achieved Achieved Missed Missed Achieved Achieved Achieved Achieved Achieved Largely Achieved 100.0 90.0 80.0 70.0 60.0 s0.0 40.0 30.0 20,0 10.0 0.0 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 81.4 85.8 65.4 53.7 s0.0 '.d-"drn "H.$**Lt:"Jl'"s-r1"** *-".;:"ll*1""#S:'rh:*".4."%"'%*:-*","'"* Performance Measure: Complete SFD permit process from Application Acceptanc€ to Ready to lssue withln 30 days. ""\q ^or9 ^o9 ^o95s\' *s$'goa.' op' 53.3 6s.3 s0.7s0.1 48.8 54.0 54.5 52.4 43.3 397 4O'4 42.A 44.t 40.3 45.0 40.0 35.0 30.0 25.0 20.0 15.0 10,0 5.0 0.0 Number of Days From Acceptance Until Ready to lssue 25.8 27.4 L2.6 s.3 5'9 *"o'.o*-nu."t"k*r*l*Xl,s*l*r:1x1,]],:,d -'$**l**lil"l*:Ti""-d-'*"*d".-n**o'",od Performance Measure: Complete commercial structural permit process from Appllcatlon Acceptance to Ready to lssue within 35 days. ^"l'q ""!'q ""\' ^dP5s\' *i,lb's"+' o6' 2L.5 20.8 L7.O 1-4.7 18.1 17.5 15.5 18.1 ro.7 4.9 6.2 4s.o% 40.o% 35.0% 30.o% 25.00/6 20.0% 15.04/o 70.4o/. 5.O% o.o% 40.6% Percentage of Permits Submitted Online 32.3%31,.9% 24.8% 35.3%36.3% 32.8% 29.4%30.5%29.SYa 27,7% 2a.oo/o 29.8%28.4%29.7"/. 29.ro/. 25.6% 27.2Yo 2s.7% ffil Percentage of Permits Submitted Online Performance Measure: Achieve an average 30% of applicatlons submitted online. *."***-utn*r"n'**.or$*tp-o""d*"S"*o"%d"a"":"-t*r."t* 25.3"/o 26.0%26.s% 27.4%27.4% 25.Oo/.23.3% 21.r% ."r"d-.."r.rt"""%tt""""*.ts--"*%""."a"*t*"*rr.*"^o!9 ^o!9 ^o!9 ^o!9ror" no$' ,"$' od' - - 'lnternal Performance Measute - 3Oo/" Coordinated Services Structural Permit Ready-To-lssue Turnaround Time t2.o 10.0 8.0 6.0 4.O 2.O 0.0 **{..*{.-"{-{,""'{o"{"ffi "*"t"-*1..n*.*":"-"s:"'s:.:'$"{"""}""{.*$*'t.."1.** Eryl Structural Permit Ready-To-lssue Turnaround Time - - Internal Performance Measure Ready-To-lssue Turnaround Time Performance Measure: Achieve an averate turnatound tlme on Structural Permit Ready-To-lssue turnaround time of 4 days. *'".0:.-'*o"ouC 4.7 8.3 8.3 8.4 8.3 6.76.9 7.3 7.L 6.8 4.4 3.5 4.5 5.0 3.6 4.8 4.4 5,2 5.2 4,7 2.7 2.9 3.2 3.2 Code Enforcement Legacy Cases Open One Year or Longer As ol t0lStlt9 40 37 35 30 25 zo 15 I Open Cases L6 10 8 5 5 0 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 27 13 I ry I ILO% L00% Voluntary Compliance & Cases Closed within One Year too%rco% LOO% 93%9t%g1y"9t% gO% 93% 90%89% 90% 89% 85% 80% 7s% 70% 60% 50% 40% **{"*{.."1"n{"'t*d*""1"*%"%""}-""i..""".'"s"".-"s:""s-""r%"$:*"si.rt."'o!."o"*rs|.*"s" d *r.'."1"*."1"-*"i"od - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal--: Voluntary Compliance in Cases Gl Cases Closed within One Year Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% ol Code Enforcement cases within 12 months. 94% 91% 94% 92% s4% 95%96% 93% 82% 82% 86% 74% Building Safety Division Plan Reviews per Day per Examiner 4.5 4.0 3.5 3,0 2.5 2.O 1.5 1.0 0.5 2.2 2.O 2.O 2.L 1.9 2.0 1.8 !.71.6 1.5 1.4 1.5 1'6 1.2 **t*1""1'u1""1"4..'"1,""t"."":*'S-"*,,.'* -.*1.-""1"*i.o{"{";'"}*ffi"1.{"**1"****"]"*!1,*t n"' @l Plan Reviews per Day per Examiner - - Minimum Plan Reviews per Day per Examiner - - Maximum Plan Reviews per Day per Examiner Performance Measures: Complete 2 to 4 plan reviews per day per examiner. 1.5 1.6 7.7 1,6 t.4 r.2 1.3 0.9 1.1 1.3 Building Safety Division Residential Plan Review Turnaround in Days 40,0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 10 ""S ^"$ ""$ ""S ""S "dS ^or$ ^or$ ^or$ ^ors "ols "dP1s\' *s9' goQ' 96' go{" Oec' *s' *o$" otra(' lt('trd" ,so"-'+i.el""oi.+1".""i.."oP-"{,""%"%*-"1""*^ol9 ^ofg ^ol9 ^ofg1o\" "u$' goa.' gcl"" 6;;iEl Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measure: Achieve an average turnaround time on bulldlng plan reviews of 10 days or less. 38.0 35.1 35.8 35.7 29.5 25.7 24.8 22.223.0 22.4 20.1 15.5 t7.3 16.1 15.1 15.9 t4.9 12.5 11.0 10.3 t2.o Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.5% 99.60/0 gg3% 99.3o/o 99.s%99.2% g8,Zo/o IOO.0%98.8o/o 98;06930/o 98.90/o 98.6% 74.0 12.o 10.0 8.0 6.0 4.O 2.O 0.0 98.0% 96.OoA 94.OoA 92.0% 90.Oo/o 88.Oo/o 86,O% 84.Oo/o 82.0o/o 80.o% '"*$*{*{.t{"*{""{"r{.""$*"**"* **_{.-""1,-*l.o*{o"{""""}ffi*"t-*1."* **{"*!]-*t"u"" ElFieldlnspAveStopsPerDay -F%BuildinglnspCompletedOnTime - - lnternal Perf MeasureMinimumlnspectorStopsperDay - - lnternalPerfMeasureMaximumlnspectorStopsperDay - - lnternalPerfMeasurelnspectionsonTimeGo€l Performance Measures: Achieve an average of 5-10 inspectlon stops per day, per inspector, Complete 95% or greater of inspectlons on the same day they are requested. 98.7%L2.7 99.2o/o 98.9o/o 98.204 98.2%98'6%98.3o/o tt.8 98.8o/o 98'9o/o 98.4% 98.3o/o It.r 10.2 9.9 8.79.08.8 9.1 8.3 8.0 7.9 9.04.7 8.48.3 9.2 g.r 8'5 8.4 6.9 6.1 6.1, Environmental Soils New System Permit lssuance Time 3s.0 30.0 2s.o 20.0 15.0 10.0 5.0 0.0 16.8 14.9 14.8 15.3 ''"{.,d,-4ptpt nt"{"t".ttl.."Sn"l"nq '""*-"t"n"l.,"t""t *sort"*t'1.'t+V "d9 ^d9 ""!q ^dP;s\' *s9'r.*u o&" 6-g New Sys Permit lssue Time - - Maximum New System Permit lssuance Time - - Minimum New System Permit lssuance Time Performance Measures: lssue new orisite septic system permits within 5 to 15 days of completed application. 12.8 9,9 10.0 L2,8 p.4 12.5L2.7 72.2 11.3 rO.7 LL2 i.L.1. 8.1 7.8 6,4 Environmental Soils Pre-Cover lnspections Completed on Time tos.oo% 100%70006 Loo% lggoa too%1ggo7o LOOY16go6 700% LOO.O0% 95o/o 95% 95.00% 90.00% 85.00% 80.00% 75.00% '.*$-"{*{"t$*{r{*ii""$.""1-."$*'",1d '"*t"*tl*t nt"*t"*"1r1".*$ l*"$*{**" **fl*{unt"ts - - lnternal Perf Measure lnspections Completed Within 2 DaysEl Pre-Cover lnsp Completed On Time Performance Measures: Complete 95% or greater of lnspections within 2 days of lnspection request. 95o/o g5yo 95o/o 9704 9s% 97% 97% 960/o 95o/o g7y, 98% 93o/"93o/o 930A 8004 Land Use Decisions With Prior Notice 101.7102.8 Current n n8 82.9 79.5 88.6 83.8 94.5 91,8 61,4 74.6 69.767.7 73.57L.4 60.058.9 51.7 44.7 54.9 46.2 $.2 3p.4 31.3 L20 100 120 100 8080 5050 4040 2020 0 *"{,*{"r't-r{n"1"*t*t.'"%"%"qi.-1d'-r.."d'" *'"":"-"$:,r"":.."":r"":.""""*.{,'*1","%'%"1.r"" *'""i**{**"i"rd perrormanceMeasure: o,,."uffill1"lffiH:Tffi'j"Ji,,"",,",,ffi:"::il":,lo:ffi;ff"**".;,"-.["J:;fffi:[il".::r::rapp,ication. 39.1 30.s ?A 32 3r.7 36.6 33 .4 .1 2r.8 23.8 .2 1 .3 .9 70 70 Current Planning Land Use Decisions Without Prior Notice 50 57 60 50 50 43.2 42.7 40 39.3 40.2 40 40 30 30 26 23 24 20.3 2I 22. 22 7 22 20 2U 20 10 10 0 0 *o{,*{,.-'{"*{"'{*"{."t.""%""-""%-*",.."* -,'"1"*%""1"*%"s:*"s"-."t.""%"%"%"d'1."".}" i--,,. lLandUseDecisionswithoutPriorNotice C::=Average DaysToComplete - - lnternalPerformanceMeasureSofDays *''*1.*{.r*t".d