Loading...
HomeMy WebLinkAbout2019 - Performance Measures - NovemberDeschutes County Community Development Performance Measures Summary November 2019 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Commercial Structural Permit Ready-to-lssue Turnaround Time Percentage of Permits Submitted Online Coordinated Services Structural Permit Ready-to-lssue Turnaround Time Code Enforcement Cases Closed within l Year Voluntary Compliance Building Safety Residential Plan Review - Reviews per Day per Examiner Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Administrative Decisions With Prior Notice - Ave Days to Complete Administrative Decisions Without Prior Notice - Ave Days to Complete Goal < 30 days < 35 days 30% < 4 days >75% > 85% 2 to 4 per day < 10 days 6 to 10 per day >95% < 15 days >95% < 45 days < 21 days Actual 4L.3 L.2 34% 4.7 960/o 76% 0.9 11.9 10.1_ 97.4% 9.4 95o/o 44.6 19.3 Results Missed Achieved Achieved Achieved Achieved Missed Missed Missed Achieved Achieved Achieved Achieved Achieved Achieved 100.0 90.0 80.0 70.0 60.0 s0.0 40.0 30.0 2A.O 10.0 0.0 Single Family Number of Days From Acceptance Until Ready to lssue 8r.4 85.8 55.4 53.7 s0.0 47.3 .*{.*{,-"d""t1"${dr'1."%%*}f",".d *.'""-"*'^'r=--*"-r"tll911l!1f-r."1."%"%*1"-p,""'* *."s""n'suo+suo*'slo"d EE;A Application Acceptdnce to Ready:To-lssue (in days) - - Pdrformance Measure - 30 days Performance Measure: Complete SFD permit process from Application Acceptance to Ready to lssue within 30 days, 63.3 5s.3 50.750.1 54.9 54.5 52.4 43.3 38.8 39.7 40.4 42.8 44'r 40.3 45.4 40.0 35.0 30,0 25.0 20.0 15.0 10.0 5.0 0.0 Number of Days From Acceptance Until Ready to lssue 2s.8 27.4 tz.6 5.3 5,5 t.2 .-t"t"d""t""k**.1'*";-"*:L*:-"*;:# *-\#**".x}:"lr;:ll'."1.*5"*"".'o!**l'*d Performance Measure: Complete commelcial structural permit process from Application Acceptance to Ready to lssue within 35 days. **{,*{.-n"""ciod 2r.5 20.8 17.o t4.7 18,1 L7.s 15.6 18.1 ro.7 4.9 6.2 45.O% 40.0% 35.O% 30.0% 25.0% 20.0% ls.o% 10.0% o.0% 40.6% Percentage of Permits Submitted Online 32.3%3r.90/. 28.8% 35.3%36.3% lz.ao/o 29.40 30.3%29j% 27.7Y6 Zg.O%29.8%28-4%29.7% 29.r% 27.20/o 253% 26.0%26.9% 27.4% 25.O%23.3% 21.1% - - 'lnternal Performance Measwe-30% 27.4% 25.6%25,7% 5.0o/o "dn "d$ ""$t$\" n.o9' geQ"^o\9 ""1'q "dP*r' **o' ae*" ""d .rd _"dsoc' \\d oee ,"t{""%t% k-*-r"..,* *'"*o".*'*oo*"*oo.**o*o"d'""*"s--."1,"%"%%"'s"r.,"tdP "r$" "s"Oc' \\ct" El Percentage of Permits Submitied Online Performance Measure: Achieve an average 30% of apillcatlons submltted online. Coordinated Services Structu ral Permit Ready-To-lssue Turnaround Time 72.O 10.0 8.0 6.0 4.O 2.O 0.0 ,'*{"*{.n{.r{""$""{.ffi*}-'$**i."s *.'"1.**1.*"1""t"*t""""1-ot"*"t-"*n":."* '.."":",'ts'f."lt""ttffiA Structural Permit Ready-Tolssue Turnaround Time - - lnternal Performance Measure Ready-Tolssue Turnaround Time Performance Measure: Achieve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days. 8.7 8.48.3 8.3 8.3 6.9 6.7 7.3 7.L 6.8 4.5 3.6 5.0 5.5 4.8 4.4 5.2 s.2 4.4 3.5 4.t 4.I 3.2 3.2 2.7 2.9 27 2L il 7 t--]r Code Enforcement Legacy Cases Open One Year or Longer As of 11130/19 35 30 30 23 20 18 I Open Cases 15 10 8 8 5 0 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 Lrc% roo% Voluntary Compliance & Cases Closed within One Year 700%rco% too% 96% 93%9L%93%gtN9L% gom 89%ew% 90% 8s% ao% 75% 70% 60% 50% 40% **{.,*{.-r{"n{r"{*'{""*1.""5"*"t"-*-,"""* -'"s:.-"s:""$:".'r%"":..""i"1."'%"% l--:-,1Voluntary Compliance in Cases ;- Cases Closed within One Year - - lnternal Performance Measure Compliance Goal "%-"$i".""" *'"s"ru"d**sf.*{,o"d - - lnternal Performance Measure Closed Cases Goal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 94% 9L% 94% 92% g4y 95%96% 93% 82%86% Building Safety Division Plan Reviews per Day per Examiner 4.5 4,0 3.5 3.0 2.5 2.0 1.5 1.0 0.5 2.2 2.0 2.0 2,L 1.9 2.0 1.8 !.71.6 1.5 7.4 1.5 1.6 t.2 0.9 ,"*$-'d*{"r$*$.'d"ri1""$'"1*"$-*,i"* '{"*"}*1","'$'*"t-'t"n* **f1*_Y].*"3.0-{"d ffilPlanReviewsperDayperExaminer - -MinimumPlanReviewsperDayperExaminer - -MaximumPlanReviewsperDayperExaminer Performance Measures: Complete 2 to 4 plan reviews per day per examiner, 1.6 L.71.6 1.6 r.4 1,2 1.3 0.9 7.t 1.3 Buildlng Safety Division Residential Plan Review Turnaround in Days 40.0 35.0 30.0 25.0 20.0 15.0 r0.0 5.0 0.0 10 *.{.,*t""t r{""1*"1"'"1.""t"."":-'Sn":.."* *''"1"*"1"""1.-.,to""1,"'"1"."*lo"%*'t."t".d E Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measurel Achieve an average turnaround time on building plan reviews of 10 days or less. ^ol9 ^ofg ^ol9 ^ol9 ^orq1s\" no9" 5e*' 06' go'l " 35.8 35.7 38.0 35.1 25.7 24.8 23,0 22.4 22.2 20.7 15.5 17.3 16.1 15.9 15.114.9 t2.5 11.0 10.3 Lz.O r7.9 Building Safety Division Field InspectorAverage Stops per Day & lnspection Requests Completed on Time 99.5% 99.60/"gg.3% 99,3%99.5%99.2% g8.2%98.8o/o 98.7W9.0%98.9%98.6%roo.o% 14.0 t2.o 10.0 8.0 6.0 4.0 2.0 0.0 98.O% 96.0o/o 94.OoA 92.0% 90.0o/o 88.O% 86.0% 84,04/o 82.0% ****1"'tn{"*1"{""'1".""t",*"*-"* 80.o% **_t"-""1..*l"o*{o"{"'"}"'ffi "":*"$-*:."**,'"1"*{o't"u{"d E-=El Field lnsp Ave Stops Per Day .+ % Building lnsp Completed On Time - - lnternal Perf Measure Maximum lnspector Stops per Day - - lnternal Perf Measure Inspections on Time Goal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. - - lnternal Perf Measure Minimum lnspectorStops perDay 98.904 98.70/o12.7 98.20/o 98.3o/o 11.8 sa.a% 98.9%98.4% 98.3o/o ,60/o L1..L 10.2 g.g 10.2 10.1 8.8 9.0 8.7 8,7 7.9 9.1 9.1 9.0 8.6 8.48.3 8.48.3 8.0 6.9 6.1 5.1 Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5,0 0.0 16.8 14.9 14.8 15.3 '"4.'%4-t{""1*t*i,*t"."s...'$-'.,."s '.*t"-'t"*$"t""tn"l*t*t"t."t*t*d st1*-1]."t4"d GlNewsysPermitlssueTime -- MaximumNewSystemPermitlssuanceTime - -MinimurnNewSystemPermitlssuanceTime Performance Measures: lssue new onsite septic sygtem permits within 5 to 15 days of completed application 12.8 9.9 10.09.5 12.8 r2.4 r2.5L2,7 L2.2 It.3 rO.7 I1.2 LLI 8.1 7.8 5.4 Environmental Soils Pre-Cover lnspections Completed on Time 10s.00% L0lo/oLOOo/a 1000/o196o6 t00o/o lggot L0U\6go4 tjoo/o 100.00% 95o/o 95% g5olo 95.M% 90,oa% 85.00% 80.00% 75,OOo/o '"**-t**t**"{."d*t""$.'"1,.'$-"",i"d '.*t*t"""""t"*t"*"'l*-j."'$.'*l-."t*{d ',*i1*il."t"tt"-d ffi Pre-Cover lnsp Completed On Time - - lnternal Perf Measure lnspections Completed Within 2 Days Performance Measures: Complete 95% or greater of inspections within 2 days of inspectlon request, 95% g5o/" 95% 97% 95"/o 97% 97% 9604 95% 970/6 98% 93%93o/o 93% 8004 land Use Decisions With Prior Notice nn 102.8 IOt.7 82.9 79.5 88.6 83.8 91.8 6r.4 7r,4 67.7 73.5 69.7 60.0s8.9 5r.7 44.7 46.2 4J.z 36.4 31.3 720 100 t20 100 80 50 40 20 00 80 60 40 20 .*t*%4"{"''{""{"*;""5"%"S-""1..,* ,"."s:.r"sh"s:..",%*1,;ro}.*1","$"%"S-"":.."* ,","$:,4:$:,s:"2%"s' perrormanceMeasure: n*".,,ffi}ff il::::]::Tffi1"ii,,"",,,,,ffi::ff":;ffiffi"**";*-.I;:.,"f,'Jffi:Hl:;:::;::r.,p,ication. 39.1 35 30.s .3 32 3L.l 36.5 33 .4 21.4 23.4 T7 .3 .4 .3 70 70Current Planning Land Use Decisions Without Prior Notice 60 57 60 50 50 43.2 42.7 40 39.3 40.2 40 40 30 30 26 23 24 20.3 2I 22 22 zo --19--20 20 10 10 0 0 .^dS ^dS "df "di*r" O.rS" geQ" gC!" gd "t"."":-"%-"%"$" *'"":.*%"":"*":r"t":.""s:.J-%"%,"%"S-"d':.."d'' *osn"o"suo+sl"*sl"""d i-.., ..,.1 Land Use Decisions without Prior Notice - ---.1 Average Days To Complete - - lnternal Performance Measure # of Days