HomeMy WebLinkAbout2019 - Performance Measures - DecemberDeschutes County Community Development
Performance Measures Summary
December 2019
Objective
Department Wide
Single Family Dwelling Permit Ready-to-lssue Turnaround Time
Com mercial Structural Permit Ready-to-lssue Turnaround Time
Percentage of Permits Submitted Online
Coordinated Services
Structural Permit Ready-to-lssue Turnaround Time
Code Enforcement
Cases Closed within L Year
Voluntary Compliance
Building Safety
Residential Plan Review - Reviews per Day per Examiner
Residential Plan Review Average Turnaround Time
lnspector Average Stops per Day
lnspections Completed On Time (same days as requested)
Environmental Health On Site
New System Permits lssued (in days)
Pre-Cover lnspections Completed On Time (within 7 days)
Current Planning
Administrative Decisions With Prior Notice - Ave Days to Complete
Administrative Decisions Without Prior Notice - Ave Days to Complete
Goal
< 30 days
< 35 days
30%
< 4 days
>75%
>85%
2 to 4 per day
< 10 days
5 to 10 per day
> 95%
< 15 days
> 95%
< 45 days
< 21- days
Actual
54.6
6.2
32%
4.t
94%
97%
0.8
8.4
8.5
97.8%
7.O
LOO%
65.3
30.L
Results
Missed
Achieved
Achieved
Achieved
Achieved
Achieved
Missed
Achieved
Achieved
Achieved
Achieved
Achieved
Missed
Missed
54.6
85.8
100.0
90.0
80.0
70.o
50.0
50.0
40.0
30.0
20.0
10.0
0.0
SinEle Family
Number of Days From Acceptance Until Ready to lssue
81.4
65.4
53.7
50.0
''*tot"'1"1"*t***xlg*lltsf'-";:f..*,,.*"*o-1}*,"*"1'r*:-"r:fl,*#i""%"%'%-*i"**
Performance Measure: Complete SFD permit process from Applicatlon Acceptance to Ready to lssue within 30 days.
"o!'q ""!'q "at, ^"1, ^or9 ^O99\" no{b" 5o*' gdt' $ou' ooo'
63.3
55.3
4a.a 50.750.1
54.6 54.5
52.4
43.3
397 40.4
42.8 44,1,
4t.3
45.0
40.0
35.0
30.0
2s.0
20.0
15.0
10.0
5.0
0.0
40.3
Commercial Structural Permits
Number of Days From Acceptance Until Ready to lssue
25.8
27.4
L2.6
6.25.3 5.5
''*t*{"'t '1"'!$*"i""ffi:\r*:,",t:" ,"."]lg$*:;]i**X5*Lt$.*%"%"%-*',.n* '"*{"{"**i**]"""1"'d
Performance Measure: Complete commercial structural permlt process from Application Acceptance to Ready to lssue within 35 days.
27.5 20.8
17.O
18.1
14.7
r7.5
15.5
18.1
to.7
4.9
6.2
2,I
45.0%
40.0%
3s.o%
30.o%
25.O%
20.0%
$.o%
70.o%
o.oo/.
40.6%
35.30/.36.3%
Percentage of Permits Submifted Online
32.3%31.9%
28.8%
32.8%
29.40/o 30.3%29.50/.
27.7% 28.O%29.8%24.4%29.r% 29.I%
27.2%25.3%26.O%
25.O%
26.9% 27.4%27.4%
25.60/.25.7%
5.O%
23.3% 27.1%
- - 'lnternal Performance Measrre - 30%
tt"d "CP "ore ^ore ^ore "OP ^+e*r" *.rg' ,oot" o+' sd" o4'*."d9""uts*o*"goo.ir*:""toi*"o--"tot-"""!."""*"*;"""t.""""_"1"""%% 1*.'*1.".'*
@ Percentage of Permits Submitted Online
Performance Measure: Achieve an average 30% of applications submitted online.
Coordinated Services
Structural Permit Ready-To-lssue Turnaround Time
72.0
10.0
8.0
6.0
4,O
2.O
0.0
**$*{""{.r{o"{*'{""ffi*"*-*:."* ,*"'tt-"";""s.'rt""t""s:r*:"""$'":*"*-*:""* ,**1.*{"*{p$"t""*"
EEr Structural Permit Ready-To-lssue Turnatound Time - - Internal Performance Measure Ready-To-lssue Turnaround Time
Performance Measure: Achieve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days.
8.7
8.48.3 8.3 8.3
6.76.9
7.3 7.\
6.8
4.4
3.s
4.5
5.0
3.6
4.8
4.4
5.2 s.2
4.t 4.r 4.7
2.7 2.9
3.2 3.2
10
M
3
@ I
Code Enforcement
Legacy Cases Open One Year or Longer
Asof t2l3tlt9
45
40
35
30
25
20
15
10
40
25
22
n Open Cases
18
10
8
5
0
0
> 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000
94%
919L%
94%
92%
g40/" 95%96%
93%
82%
82%
74%
8s%
75%
96%97%
r --r Velu616ry 6ompliance in cases fiE;iEl Cases closed within one Year - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal
e(p6%
93%
89%
97%
g1y.9L% nO*
93%
roo%
Voluntary Compliance
& Cases Closed within One Year
100%
Achieve 85% voluntary compliance in Code Enforcement cases,
Resolve 75% of Code Enforcement cases within 12 months.
roo%
**{.,*{"""1"o$"1""1*1"""%"*'t.""1""d
Performance Measures:
Itl%
LOO%
90%
80%
70%
60%
so%
40%
Building Safety Division
Plan Reviews per Day per Examiner
4.5
4.O
3.5
3,0
2.5
2.4
1.5
1.0
0.5
2.2
2.0 2.O
2.1
1.9 2.O
1.8 r.7L.6 1.5
r.4 1.5 1.6
L.2
0.9
0.8
**1"4,nt"$"$*d.'1",""$""':ro$*"s,:..r" ,.*t*11*t rt""*"*1""{.""$"t*"$nt d ."s" ,""t """" "ou "fo."ou*r " *so"ro* " g&' a1o{ " 9ou
ElEl Plan Reviews per Day per Examiner - - Minimum Plan Reviews per Day per Examiner - - Maximum Plan Reviews per Day per Examiner
Performance Measures: Complete 2 to 4 plan revlews per day per examiner.
Building Safety Division
Residential Plan Review Turnaround in Days
40.0
3s.0
30.0
2s.o
15.0
10.0
0.0
20.0
10
5.0
"*:."S-*:."* *ot-"s;",.'."."$"{*""}.*ffi*"*,n"1"**
ffil Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days
Performance Measure: Achieve an average turnaround time on building plan reviews of 10 days or less,
^6p9 ^6p9 ^or9 ^orq ^or9 ^or9*l " n'19" 9e* " gc\' o1o'l " ooc'
38.0
3s.1 35.8 35,7
29.5
25.7
24.a
23.O 22.4
19.5
22.2
2A.L
15.5
77.3
15.1 1s.915.114.9
12.5
11.0
10.3
12.0 rr.9
Building Safety Division
Field lnspector Average Stops per Day
& lnspection Requests Completed on Tlme
99.5% 99.60/.
gg.3% 99.3o/o 99.s%99.204 98.2o/o LO0.O%98.8% 98.7999.Oo/o 98.9o/o 98.60/o
14.o
L2.0
10.0
8.0
6.0
4.O
2.0
0.0
98.O%
96.V/o
94.0%
92.0%
90.o%
88.0%
86.O%
84.Oo/"
a2.0%
80.06/o
**$*{*{.,"$"{""d""ffi""1*"$ntd **\1*11.'t"n$"t*"1."{,*$*"**"* "td"
@l Field lnsp Ave Stops Per Day --*- % Building lnsp Completed On Time - - lnternal Perf Measure Minimum lnspector Stops per Day
- - lnternal Perf MeasureMaximumlnspectorStopsperDay - - lnternal Perf MeasurelnspectionsonTimeGoal
Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector.
Complete 95% or greater of inspections on the same day they are requested.
98.704989%rz.7 98.2%98.3%
11.8
ge.8% 98.9%98.4% 98.3%
n.t
to,z s.s 10.2 10.1
8.8 9'o a.7
9.1
4.4
7.9
9.1 9.08.7 8.6 8.48.3 8.3 8.0
8.5
6.1 6.1
6.9
Environmental Soils
New System Permit lssuance Time
35.0
30.0
25.0
20.0
16.8
L4.9 1.4.8 15.3
15.0
10.0
7.O
5.0
0.0
'.**"***"$"*"1""-91"$.'*."St*s '.*$""$;{.'$*^,{""'{*$$*$.'$*{*d,"{*$t-{.'$"i1r"@l New Sys Permit lssue Time - - Maximum New System Permit lssuance Time - - Minimum New System Permit lssuance Time
Performance Measures: lssue new onsite septic system permits within 5 to 15 days of completed application,
12.8
9.9 10.09.5
12.8 12-4 12.512.7 L2.2
11.3 IO.7 11,2 Lt.1"
8.1 7.8
6,4
Environmental Soils
Pre-Cover lnspections Completed on Time
105.00%
rcO%fiO% looo/o 1ggo15 roo%rcgo/o t00%9;ggo/o LOOOA L$lo/o
100.00%
9s.00%
90.00%
85.00%
80.00%
75.00%
'"**."**1 ''*"1"*t*t"*$-'*.'$*",i*d '""****s""rt*11"*l*1".*t'"1-.'$*ff .*i1.ril-*"1"t*{."t"*s
ffil Pre-Cover lnsp Completed On Time - - lnternal Perf Measure lnspections Completed Within 2 Days
Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request.
95% gloa 95%
97o/o
9s%
97%97%
96%
95o/o
97o/. 98Yo
95o/o 95% 95o6
9304 93o/"
80%
!0r.7102.8
nt a
Land Use Decisions With Prior Notice
82.9
79,5
88.6
83.8
94.5
91.8
6L.4
67.7
73.571.4 69.7
60.0s8.9
5t.7 54.0
44.7 46.2 43.2 44.6
39.4 31.3
L20
100
120
100
8080
6060
4040
2020
0 0
"o{l ^d$ "d$ "d$1s\" O.r$" 5oa" 66" gd
-- Number of Planning Applications EiE Average Days To Complete - - lnternal Performance Measure # of Days
70 70
Current Planning
Land Use Decisions Without Prior Notice
60
57 60
50 50
43.2 42.7
40 39.3 40.2
40 40
36
32 3r;30.s
30
30.1;
30
zo 20
10 10
0 0
-*{.-"%"{""$"{*"t"'%"S."%"S-"":.""""*'"s:"-"t':"'$:..''t"""s:-"s:.."%"{.,"%'$-xd":."xd''q *'Pl,nt]*Pl"*t""{.""""
i l Land Use Decisions without Prior Notice I ----lAverage DaysToComplete - - lnternal PerformanceMeasure#of Days
7
36.6
33
.4
2t.8
23.8
rp.L
26
24 22.7232222
20
20.3
27
17
.3
.9