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HomeMy WebLinkAbout2020 - Performance Measures - JanuaryDeschutes County Commu nity Development Performance Measures Summary January 2020 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Commercial Structural Permit Ready-to-lssue Turnaround Time Percentage of Permits Submitted Online Coordinated Services Structural Permit Ready-to-lssue Turnaround Time Code Enforcement Cases Closed within l Year Voluntary Compliance Building Safety Residential Plan Review - Reviews per Day per Examiner Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Administrative Decisions With Prior Notice - Ave Days to Complete Administrative Decisions Without Prior Notice - Ave Days to Complete Goal < 30 days < 35 days 30% < 4 days >75% > 85% 2 to 4 per day < 10 days 6 to 1-0 per day > 95% < 15 days >95% < 45 days < 21 days Actual 4t.L 3.4 31% 9.1 93% 96% 0.9 5.4 9.1 97.7% 6.9 LO}% 44.1, 23.3 Results Missed Achieved Achieved Missed Achieved Achieved Missed Achieved Achieved Achieved Achieved Achieved Achieved Missed 100.0 90.0 80,0 70,0 50.0 s0.0 40.0 30.0 20.0 10.0 0.0 s0.0 4t.1 ..1'ot""t"t"&'*,*llt:)}:$*1"',,:*,.*;l*1"{*l*:,"S::$:L"t*,"r"1%"%'%n"i'** Performance Measure: Complete SFD permit process from Application Acceptance to Ready to lssue within 30 days. **"]*i]'*"1"n{,.*"],"""}'s 63.3 6s.3 54.9 54.5 50.1 50.7 52.4 43.3 3s.7 4o,4 42.8 44,L 47.? 1 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to lssue 8s.8 81,4 65.4 53.7 40.3 45.0 40.0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 Number of Days From Acceptance Until Ready to lssue 25.8 27.4 12.6 6.55.3 5.5 '.*t*ot""t"t""t*n*:*s-r:;-*t''.*,:"" ,.-"* -t'#t*"$"*l*":-*t**"]"*%*"t"-'"i"."* ,"'"*-i*{--n"1""{,"'"].n"}*s Performance Measure: Complete commercial structural permit process from Application Acceptance to Ready to lssue withln 35 days, 21.5 24.8 L7.O 14.7 18.1 t7.5 15.6 18.1 ro.7 4.9 6.2 2.r 45.Oo/o 40.o% 3s.0% 30.0% 25.O% 20.0% t5.oy" LA.0% 5.4% 0.o% 40.6% 353%363% Percentage of Permits Submitted Online 32.3%3r.9./o 18,8% 32.80/o 29.4%30.3%29.50/. 27.7% 2A.O%29.a% 27.2%253%26.Oo/. 25.6%25.7% 25.Oo/" Gl Percentage of Permits Submitted Online Performance Measure: Achieve an average 30% of applications submitted online. 28.4%29.1% 29.7% "df ^d$ ^d9 ^df "df "d$ ^ors ^o\s ^o\s*r' ou$' gee ' 6o\' $d ' o*' *t ' *es' o1a, " p"e. ^ot$ ^or$ ^org ^o\9 "OP ^cl$ ^orq ^or9 ^or9 ^or9 ^orq ^or91.rr' *sg' aeQ' otl'*d'o*' *o' *os'old' hcr'osd' roo'"OP "O9 ^or9 ^orq ^dP "orq "oao*r" "'rs" .u*" o*" gd" ooc" *r" .,dF .rde de {ot \$' 26.gy" 27.4%27.4% 23.3% 21.t% - - 'lnternal Perfotmance Measure - 30% Coordinated Services Structural Permit Ready-To-lssue Turnaround Time 72.O 10.0 8.0 6.0 4.0 2.0 0.0 **$-"{'"{."$"${""{-.""$'t*"$nt""'* ,***tl*t ot"*t"""1."11""$*"$,nti.'* .*$-"i]6n{.n\1+^,{,"""}*d -l Structural Permit Ready-To-lssue Turnaround Tlme - - lnternal Performance Measure Ready-To-lssue Turnaround Time Performance Measure: Achieve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days. 9.1 8.7 8.3 8.3 8.4 8.3 6.9 6.7 7.3 7.1 6.8 4,4 3.5 4.5 5.0 3.6 4.8 4.4 s.2 5.2 4.r 4.2 4.L 2.7 2.9 3.2 3.2 Code Enforcement Legacy Cas€s Open One Year or Longer AsolAUStl2o 40 38 35 30 25 20 q Open Cases 15 15 13 10 8 5 0 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 L2 ry il TLO% t00% Voluntary Compliance & Cases Closed within One Year rco%rco% LOO% g6y.97% g5y" 93%91% gt%9r% gow 93% 90%89%sw% 8s% 80% 75% 70% 60% 50/, 40% **{.*{*"1"*$"{*"{.*i"""5"*"t"**1."* -os:,-"'":",s:"j'tr"t""";""";"'5"%"t-*1"."* '..+1.*!l*dl"ot" 1""*"" 1-- --lVoluntaryComplianceinCases E-CasesClosedwithinOneYear - - lnternal PerformanceMeasure ComplianceGoal - - lnternal PerformanceMeasureClosedCasesGoal Performance Measures: Achieve 85% voluntary compllance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 94% 9r% 94% 9Z% 94% 95%96% 93% 82% 74% Building Safety Division Plan Reviews per Day per Examiner 4.5 4.0 3.5 3.0 2.5 2.O 1.5 1.0 0.5 2.2 2.r 1.9 2.O 2.0 2.0 1.8 1.71.6 1.5 L.4 1.5 1.6 1.4 L2 0.9 0.8 '"*$-"{""{"t$+$.rd*i1"ffi"$*\l**" **$*{"*{*,"$"^,{.""1*ffi't*"$*'t:."* **$*f]"*{'o\1"-{"'"l"ud r:=sPlanReviewsperDayperExaminer - -MinimumPlanReviewsperDayperExaminer - -MaximumPlanReviewsperDayperExaminer Performance Measures: Complete 2 to 4 plan reviews per day per examiner. L.71-.6 1.6 r.4 r.6 1.3 0.9 L,T 1.37.2 1.3 40.0 Building Safety Divislon Residential Plan Review Turnaround in Days 35.0 30.0 2s.0 20.0 15.0 10.0 10 5.0 0.0 ,*$-"$*{"n{'"{,"1*1.""{..'*,"S**:.** *o-{.-"$."{"r$"t*"*."{.*${"."tnt"* **\1*i1"""3."$"{..'{**" Ei-iI Res Plan Review Turnaround Time in Days - - lnternal Perf Measure Maximum Res Turnaround Days Performance Measure: Achieve an average turnaround time on building plan reviews of 10 days or less. 35.8 35.735.1 38.0 29.5 25.7 24.8 23.0 22.4 22.2 20.t 15.s 17,3 16.1 15.9r4.9 15.1 12.5 r1.0 10.3 12.0 11.9 5.4 Building Safety Division Field lnspector Average Stops per Day & lnspection Requests Completed on Time 99.50/.99.6%gg.3% 99.3%995%99,2% g8.2o/o98.8o/o 98.7"29.00/o 98.9%98.6%too.o% 14.0 t2.o 10.0 8.0 6.0 4.0 2.0 0.0 98.0% 96.O% 94.Oo/o 92.O% 90.0% 88.Oo/o 86.0o/o 84,Oo/o 82.O% **$*{-'{-t$t"i."d*l}'$"t*"$*"t""* 80.0% .*i1*{"'{"n{l+{""{""ffi "11.'$nt1*""*o$"$-*{.,'\1+$""\i*dE Field lnsp Ave stops Per Day *- % Building lnsp completed on Time - - lnternal Perf Measure Maximum lnspector stops per Day - - lnternal Perf Measure lnspections on Time Goal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. - - lnternal Perf Measure Minimum lnspectorStops per Day 98.7% 98.2o/o12.7 .4%98.904 se.r"f8'6%98.304 11.8 g8.8% 98.9%98.4o/o 98.3% 11.1 10.2 9.9 _ _ _ g5o/o t0.2 10,1 8.79.08.8 9.14.7 7.9 9.1 9.0 8.48.3 8.3 8.0 8'6 a.+ 9.1 8.5 6.1 6.1 6.9 Environmental Soils New System Permit lssuance Time 3s.0 30.0 25.0 20.0 16.8 14.9 L4.a 15.3 15.0 10.0 7.O 6.9 5.0 0.0 '.*$.'$"$.'$"$r{*..t'{1"{."$*{*s '""$-r$*{,'$+{,a{."$$.'{."$*{*d **$*$o^,f.r_fo"$*tod ElNewSysPermitlssueTime -- MaximumNewSystemPermitlssuanceTime - -MinimumNewSystemPermitlssuanceTime Performance Measures: lssue new onsite septic system permits within 5 to 15 days of completed application. 12.8 9.9 10.0 r2.8 p.4 12.512.7 12.2 11.3 LO.7 7L.2 Lr.r 8.1 7.8 6.4 100.00% too.oo% 100.00% 100.00% Environmental Soils Pre-cover lnspections Completed On Time 100.00% 100.00% 100.00% 100.00% 100.00% 700.ooo/.100.00% 100.00% 95.00% 90.00% 85.00% 80.00% 75.ODo/" ".$ ^"$ ""{ ""S ""$ ^"$ ""!e ^"!g "dF ^"\g ^dP ^."t ^"!g ^"}g ^.lg ^"}g ^"}g ^"1$ ^"!, ^dP ^dP ^dP ^"!, ^d9;$\'*o9'goQ'96'g,o{'goc'*s'*o$"1d'ge{'Xe\'1s$' 5u\'*o$'roQ'g*"go{'ooGu*{"*os'1e("ye('1p{',s$''"*$.r$-*t r\l"-,{rd"d EE Pre-Cover lnsp Completed On Time - - lnternal Performance Measure lnspections Competed Within 2 Days Performance Measures: Complete 95% or greater of inspectlons wlthin 2 days of inspection request. 96.97% 97.37o/o 94.44%95.00%94.74% 95.45% 95.00o/o 96.s5% 97,74o/o 9630% 95.!2o/o 98.O8% 97 t2%95.24% 95.OO% 93.48% 80.oo% LOl.7102.8 Current nnrng Land Use Decisions With Prior Notice 82.9 79.5 88.5 83.8 94.5 91.8 61.4 74.6 69.767.7 65.3 73.57r,4 50.0s8.9 51".7 44.7 46.2 43,2 44.6 36.4 31.3 120 100 L20 100 8080 5060 4040 z0zo 00 **$*{""t n$"{,***%"S,"*"$"":".""" *'"{-*{,r""1""$"t"""":""%{"."t-"$""1u*" *,""}-'{-.""1."{r"{""'{".d perrormanceMeasure: ,,,,"",,ffiil1,",1:|,:ll:Tffi:l*.nsror,ffi:'ilil":,loli'ilff"*,."*;,";J:;:"'1"Jffi:H:T:::r,::r"pprica'on. 70 70Current Planning Land Use Decisions Without Prior Notice 60 57 60 50 50 43.2 427 40 39.3 40.2 40 37.5 40 36 32 3L;30.s 30.1 30 30 23.3: 20 20 10 10 0 0 "d;t "d$ "dit "dS "dn "dil ^cl$ ^or$ ^cl$ ^ot$ ^cl$ ^cir$tgv Ou$" 5eQ" gc\" aad " O."" 9s" *e\)" lrd " 9.9r "op{" ro""-'*:"o%"":.*tt "":-'$*1.,* *,""1"*!3-*"3"*t '{.."{""d E:::=Average Days To Complete - - lnternal Performance Measure # of Daysi .l Land Use Decisions without Prior Notice 36.6 33 ,I 2t.8 23.8 26 24 22.7232222 20 .{93 zo.3 27 L7