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HomeMy WebLinkAbout2020 - Performance Measures - FebruaryDeschutes County Community Development Performance Measures Su mmary February 2020 Objective Department Wide Single Family Dwelling Permit Ready-to-lssue Turnaround Time Commercial Structural Permit Ready-to-lssue Turnaround Time Percentage of Permits Submitted Online Coordinated Services Structural Permit Ready-to-lssue Turnaround Time Code Enforcement Cases Closed within l Year Voluntary Compliance Building Safety Residential Plan Review Average Turnaround Time lnspector Average Stops per Day lnspections Completed On Time (same days as requested) Environmental Health On Site New System Permits lssued (in days) Pre-Cover lnspections Completed On Time (within 7 days) Current Planning Administrative Decisions With Prior Notice - Ave Days to Complete Administrative Decisions Without Prior Notice - Ave Days to Complete Goal < 30 days < 35 days 3Oo/o < 4 days >75% > 85o/o < L0 days 6 to 10 per day > 95% < 15 days > 95o/o < 45 days < 21 days Actual 55.3 O - Zero Applications Received 30% 9.1 94% 94o/o 10.0 8.5 97.4% 6.5 LOO% 40.9 29.3 Results Missed N/A Achieved Missed Achieved Achieved Achieved Achieved Achieved Achieved Achieved Achieved Missed 100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Single Family Dwelllng Permits Number of Days From Acceptance Until Ready to lssue 85.8 ar.4 65.4 55,353,7 50.0 '.*{"-'%"1"'$'k}*"**ffil$*lr":r,:",,";*llo1*-ls*$;"lStl,i*l'i#*"t"*:.""* Performance Measure: Complete SFD permlt process from Appllcatlon Acceptance to Ready to lssue withln 30 days. ,"'{,otl-*t"t""t"""iue-"""* 53.3 65.3 54.9 54.5 50.7s0.1 52.4 rl:}.3 39.7 44.4 4z.a 44'7 41.3 41.7 2L.5 20,8 t7.0 18,1 L4,7 L7.5 15.6 18.1 to.7 4.9 6.2 5.3 5.5 2.r 0.0 .'**ot""t"t"{.${tR"t:*l.r"Slt"f ,,,,.,"-l"uffig$g;$.fg{g;}.*"$-""]"."d ,".d1"*{.*"]{"{""{"'"i""s 7.6 10.3 L2.6 Performance Measure: Complete commercial structural permit process from Application Acceptance to Ready to lssue within 35 days. 27.4 Number of Days From Acceptance Until Ready to lssue 25.8 40.3 45.0 40.0 35.0 30.0 2s.0 20.0 15.0 10.0 5.0 0.0 4s.0% 4O.Oo/o 35.Oo10 30.0% 25.0% 20.oo/. 8.0% LO.O% s.0% o.o% 40.60/6 353%36.3% Percentage of Permits Submitted Online 323%31.90/o32.8% 29.ao 25.6% 27.2%253%26.0% 25.70/o 25.Oo/. @l Percentage of Permits Submitted Online Performance Measure: Achieve an average 30% of applications submitted online. 294% 2a.8% 2a.4o/o 29.7% 29.I% 26.9% 27.4%27.40/. 73'3o/o 21.1o1" - - 'lnternal Performance Measurc-31yo 29.s%30.30/a 27.7% 2a.0o/a, **{,*{,",{"o{""{""1""1"""%'"1*{.*-,.""* *'"":.*":""n:"*%"-i"rtd,"%'%*l$i"""* *.Pi.*t*.u"i."1*"1."""'r.1"'d Coordinated Services Structural Permit Ready-To-lssue Turnaround Time 72.O 10.0 8.0 5.0 4.O 2.O 0.0 **$-"{"'{""$*$*d*{1""$"*l*"t*'t** '"***tl-"t"0t""'t""",i4}"t.*"t$,:"* '-*${unt"rt1""{",r"1""11*dGlEl Structural Permit Ready-To-lssue Turnaround Time - - lnternal Performance Measure Ready-Toissue Turnaround Time Performance Measure: Achieve an average turnaround time on Structural Permit Ready-To-lssue turnaround time of 4 days. 9.1 9.1 8.7 8.48,38.3 8.3 6.9 6.7 7.3 7,L 6.8 4.4 3.5 4.5 5.0 3.6 4.8 4.4 5'2 5.2 4.L 4'2 4.t 2.7 2.9 3.2 3.2 t9 11 ,1..:.,,.tt: 5 .-,.:i -.i Code Enforcement Legacy Cases Open One Year or Longer As ol o2l29l2o 35 32 30 26 25 20 EOpen Cases 15 t2 t7 10 10 8 5 o 0 > 300 > 400 > 500 > 500 > 700 > 800 > 900 > 1000 > 2000 > 3000 ttl% rco% Voluntary Compliance & Cases Closed within One Year r00%LOO% 100% g5q97% g6y"94% 94% 93%9r%93% 9r%9L% g6y. 89% 88% 90%90% 85% 80% 75% 70% 60% 50% 40% "d0 "df "d0 "d$ "d$ "dS ^cl$ ^cir$ ^cir$ ^ors ^or$ ^cl$tgr " ns9" 5eQ' 6d' o1o{ ' Ooc' tt'" *e\t " $O' " }Ct '1$ ".1s''.*1"*$uo"3.o$"{""":""1:"'""f-: Voluntary Compliance in Cases -l Cases Closed within One Year - - lnternal Performance Measure Compliance Goal - - lnternal Performance Measure Closed Cases Goal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 91 94% 9L% 94% 92% s4% 95%96% 93% 82% 82% 860/" 40.0 Building Safety Division Residential Plan Review Turnaround in Days 35.0 30.0 2s.0 20.0 15.0 10.0 10 0.0 5.0 **$*$-'{-r$ "*."${"""* ****tl-"t"ut"{."s,"""1",""$""1*'$ntiptr **i1*}1tt t$"^,f**1""11*d E;l@ResPlanReviewTurnaroundTimeinDays - - lnternalPerfMeasureMaximumResTurnaroundDays Performance Measure: Achieve an average turnaround time on bulldlng plan revlews of 10 days or less. 35.8 35.735,1 38.0 29.5 25.7 24.8 23.0 22.4 22.2 20.t 15.5 77.3 !6.t 15.9r4.9 15.1 11.0 L2,5 10.3 12.0 11.9 10.0 5.4 Building Safety Division Field InspectorAverage Stops per Day & lnspection Requests Completed on Time 995%99.60/o .Oo/"gg.3% 99,3%99.5o/o 99.2% g8.2%too.o%98.8% 98.70n9.Oo/"98.9o/o 98.6% t4.o L2.O 10.0 8.0 6.0 4.0 2.O 0.0 98.0% 96.0% 94.O% 92.0% 90.o% aa.o% 86.Oo/o a4.o% 82,O% 80.Oo/o **$*$*{"'$*$*{"'f}"$'*{*'$nt"o ''*$*t'p{"0\l*i1*{ffi*"$ntl"s **i1*}1*t"o$"!1,{"0{)"d rr:::- Field lnsp Ave Stops Per Day +% Building lnsp Completed On Time - - lnternal Perf Measure Minimum lnspector Stops per Day - - lnternalPerfMeasureMaximumlnspectorStopsperDay - - lnternalPerfMeasurelnspectionsonTimeGoal Performance Measures: Achieve an average of 6-10 inspection stops per day, per lnspector. Complete 95% or greater of inspections on the same day they are requested. .4%9798.9%12.7 98.2o/o 98.3% 11.8 98.8o/o 98.9%g8.4% 98.3o/o 987% 10.2 9.9 LT.I ro.2 10.1 8.79.08.8 9.1 7.9 9.08.7 8.5 8.4 8.48.3 8.3 8.0 9.2 g.t 9.1 8.58.5 6.r 6.9 6.1 Environmental Soils New System Permit lssuance Time 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 15.8 14.9 14.4 1s.3 7.6 6.9 6.s '"*$-"{*$"$.'$"'{.ri}'$-'-t-."$*{*s '.*$*il*-{"r$"^,t'*t"**$r:l New Sys Permit lssue Time - - Maximum New System Permit lssuance Time il.'$*{*d '"*$-'p-,{"*$"i1n{*{)"'d - - Minimum New System Permit lssuance Time Performance Measures: lssue new onsite septic system permlts within 5 to 15 days of completed application. L2.8 9.9 10.09.5 12.8 12.4 12.512.7 9.5 12.2 11.3 hOJ LI.z Lr.r 8.1 7.8 6.4 roo,oo% 100.00%100.oo% 100.00% Environmental Soils Pre-cover lnspections Completed On Time 100,00% t00.oo%100.00% tao.ooo/"100.00% 100.00% 100.00% roo.ao% 100.00% 95.00% 90.00% 8s.00% 80.00% 75.O0% "*il*{-ot r*t{"*t"t".*' @l Pre-Cover lnsp Completed On Time - - lnternal Performance Measure lnspections Competed Within 2 Days Performance Measures: Complete 95% or greater of inspections within 2 days of inspection request. 97,37o/o 94.44% 96.97o/o 95.45% 94.74% .74o/o 9630% 98.08% 97.740/, 95.24% toL.7102.8 Current nn Land Use Decisions With Prior Notice 79.5 82.9 88.5 83.8 6t.4 74.6 73.5 67.7 5s.3 94.5 91.8 7r.4 69.7 50.058.9 5r.7 54.0 38.3 44.7 46.2 $.2 44.6 44.1 36.4 31.3 120 100 L20 100 8080 6050 4040 2020 00 *"{.,*%"t n$"{*"{*%"$""1*"$-"",i""s ."t*%"":"t$"{*d1."%"t-"":."$"",i.""" ,."11,*tl.o"l"o$"t*"";""1:""0'" perrormanceMeasure: -,,"',I;il1J1.",iffi":ilffi.*;sionsrorrT,:::H"ruffiffi"",n"*.l,"lll#'"t"j-"1Jil:Hil;:::;::rapprication. 70 70Current Planning Land Use Decisions Without Prior Notice 50 5057 50 50 43.2 427 40 39.3 40.2 40 4036.6 33 30 .4 30.1 29. 30 23.3 20 20 10 10 0 0 **{.*t-"t o$ '*"$*,:** ."\1*{1-P"*.r$'{."'";"r%"$,"":-"$"",:"""" "{"."s}*{""."d' 'ILandUseDecisionswithoutPriorNotice f:::=Average DaysToComplete - - lnternalPerformanceMeasure#ofDays 35 30.s.U 32 3r,l 2r.8 23.8 26 242311 20 la.3-2I 20.3 22.7 22 .2 .3 9