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HomeMy WebLinkAbout2020 - Performance Measures - MayGoal Actual Results Department Wide Single Family Dwelling Permit Ready-to-Issue Turnaround Time < 30 days 42.5 Missed - Data Errors Commercial Structural Permit Ready-to-Issue Turnaround Time < 35 days 0 Unknown - Data Errors Percentage Building of Permits Submitted Online > 30%38%Achieved Coordinated Services Structural Permit Ready-to-Issue Turnaround Time < 4 days 0 Unknown - Data Errors Code Enforcement Cases Closed within 1 Year > 75%100%Achieved Voluntary Compliance > 85%94%Achieved Building Safety Residential Plan Review Average Turnaround Time < 10 days 1.5 Unknown - Data Errors Inspector Average Stops per Day 6 to 10 per day 9.2 Achieved Inspections Completed On Time (same days as requested)> 95%97.6%Achieved Environmental Health On Site New System Permits Issued (in days)< 15 days 5.8 Achieved Pre-Cover Inspections Completed On Time (within 7 days)> 95%100%Achieved Current Planning Administrative Decisions With Prior Notice - Ave Days to Complete < 45 days 51.3 Missed Administrative Decisions Without Prior Notice - Ave Days to Complete < 21 days 21.2 Achieved Objective Deschutes County Community Development Performance Measures Summary May 2020 26.4 38.8 36.6 43.3 50.1 39.7 40.4 48.8 54.0 54.5 50.7 66.0 87.0 63.3 81.4 47.2 52.4 65.3 57.9 85.8 36.1 67.5 42.8 44.1 65.4 53.7 50.0 46.3 41.3 56.4 41.1 55.3 56.0 38.3 42.5 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 Single Family Dwelling Permits Number of Days From Acceptance Until Ready to Issue Application Acceptance to Ready-To-Issue (in days)Performance Measure - 30 days Performance Measure: Complete SFD permit process from Application Acceptance to Ready to Issue within 30 days. * * * Data issue April 15, 2020 - June 8, 2020 28.9 17.0 21.5 14.7 18.1 40.3 23.8 17.5 14.4 14.4 20.8 25.8 15.6 4.9 13.5 29.1 18.9 14.2 14.4 10.7 6.2 8.9 18.1 27.4 14.3 12.6 5.3 5.5 2.1 13.2 10.3 12.5 3.3 6.2 0.0 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 Commercial Structural Permits Number of Days From Acceptance Until Ready to Issue Application Acceptance to Ready to Issue Performance Measure - 35 days Performance Measure: Complete commercial structural permit process from Application Acceptance to Ready to Issue within 35 days. * * * Data issue April 15, 2020 - June 8, 2020. 27.7%28.0% 29.5% 35.3% 40.6% 36.3% 32.8% 25.6%27.2% 29.8% 25.7% 32.3% 25.3%26.0% 25.0% 31.9% 28.8% 26.9%27.4% 23.3%21.1% 27.4% 28.4% 29.4% 29.1%29.1% 28.7% 30.3% 33.5% 32.2% 30.8% 29.7% 33.3% 42.2% 37.8% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% Percentage of Building Permits Submitted Online Percentage of Permits Submitted Online 'Internal Performance Measure - 30% Performance Measure: Achieve an average 30% of applications submitted online. 5.6 3.5 4.4 2.7 6.9 2.9 4.5 6.7 3.2 3.6 5.0 9.5 7.3 4.4 3.2 4.8 5.5 8.3 5.5 6.8 7.1 5.2 5.2 8.3 8.4 8.7 8.3 4.1 4.2 4.1 9.1 9.1 5.1 2.6 0.0 0.0 2.0 4.0 6.0 8.0 10.0 12.0 Coordinated Services Building Permit Ready-To -Issue Turnaround Time Structural Permit Ready-To-Issue Turnaround Time Internal Performance Measure Ready-To-Issue Turnaround Time Performance Measure:Achieve an average turnaround time on Structural Permit Ready -To-Issue turnaround time of 4 days. * Data issues April 15, 2020 - June 8, 2020. * * 14 47 28 14 24 9 8 16 9 0 5 10 15 20 25 30 35 40 45 50 > 300 > 400 > 500 > 600 > 700 > 800 > 900 > 1000 > 2000 Code Enforcement Legacy Cases Open One Year or Longer As of 05/31/20 Open Cases 97% 75% 87% 94% 91% 68% 80% 66% 86% 82% 97% 94% 85% 81% 90% 88% 93% 85% 90% 93% 82% 86% 91%90% 86% 93% 84% 90% 76% 97%96% 94%95%97% 94%92% 78% 91% 79% 100% 74% 92% 87%87% 82% 69%69% 100% 94%95% 77% 90% 96% 100% 85%84% 91% 91% 79% 89% 86%86% 88% 96% 94%93% 94% 85% 72% 100% 85% 75% 40% 50% 60% 70% 80% 90% 100% 110%Code Enforcement Voluntary Compliance & Cases Closed within One Year Voluntary Compliance in Cases Cases Closed within One Year Internal Performance Measure Compliance Goal Internal Performance Measure Closed Cases Goal Performance Measures: Achieve 85% voluntary compliance in Code Enforcement cases. Resolve 75% of Code Enforcement cases within 12 months. 11.0 12.5 15.5 19.5 23.0 17.3 22.4 24.8 22.2 25.7 29.5 38.0 35.1 35.8 35.7 20.1 10.3 16.1 19.0 14.9 13.5 15.1 13.9 14.2 14.3 15.9 18.8 12.0 11.9 8.4 5.4 10.0 16.4 9.2 1.5 10 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 Building Safety Division Residential Plan Review Turnaround in Days Res Plan Review Turnaround Time in Days Internal Perf Measure Maximum Res Turnaround Days Performance Measure:Achieve an average turnaround time on building plan reviews of 10 days or less. * * Data issue April 15, 2020 - June 8,2020 * 10.2 9.9 11.1 11.8 12.7 9.6 8.8 9.0 8.7 9.6 10.2 8.7 9.1 8.3 9.2 9.1 9.5 8.3 6.9 6.1 6.1 8.0 8.6 8.4 7.9 8.4 9.0 9.4 10.1 8.5 9.1 8.5 7.5 8.1 9.2 99.0% 99.5%99.6% 99.5% 99.3% 99.4% 99.3% 98.8% 98.8% 98.9% 98.7%99.0%98.9% 99.2% 99.5% 98.9% 98.6% 99.0% 98.4% 99.2% 98.3% 98.2% 98.7%98.2%98.2%98.6% 97.9% 98.3% 97.4%97.8% 97.1% 97.4% 97.8%97.6% 97.6% 6 10 95% 80.0% 82.0% 84.0% 86.0% 88.0% 90.0% 92.0% 94.0% 96.0% 98.0% 100.0% 0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 Building Safety Division Field Inspector Average Stops per Day & Inspection Requests Completed on Time Field Insp Ave Stops Per Day % Building Insp Completed On Time Internal Perf Measure Minimum Inspector Stops per Day Internal Perf Measure Maximum Inspector Stops per Day Internal Perf Measure Inspections on Time Goal Performance Measures: Achieve an average of 6-10 inspection stops per day, per inspector. Complete 95% or greater of inspections on the same day they are requested. 12.8 8.1 9.9 9.2 16.8 9.5 14.1 10.0 14.9 13.8 12.7 9.5 12.8 12.4 12.5 14.8 11.3 7.8 7.5 6.4 4.1 6.5 10.7 11.2 11.1 12.2 15.3 14.2 9.4 7.0 6.9 6.5 5.0 6.4 5.8 15 15 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 Environmental Soils New System Permit Issuance Time New Sys Permit Issue Time Maximum New System Permit Issuance Time Minimum New System Permit Issuance Time Performance Measures: Issue new onsite septic system permits within 5 to 15 days of completed application. 92.68% 96.97% 94.44% 97.37% 95.00% 95.45% 94.74% 100.00% 100.00% 95.00% 100.00% 100.00% 96.55% 100.00% 97.14% 95.12% 96.30% 80.00% 92.86% 100.00% 100.00% 100.00% 97.14% 98.08% 100.00% 95.12% 93.48% 95.24% 95.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 75.00% 80.00% 85.00% 90.00% 95.00% 100.00% Environmental Soils Pre-cover Inspections Completed On Time Pre-Cover Insp Completed On Time Internal Performance Measure Inspections Competed Within 2 Days Performance Measures: Complete 95% or greater of inspections within 7 days of inspection request. 11 13 15 7 17 9 12 8 21 11 16 9 21 22 18 27 13 9 12 18 8 14 14 15 19 26 9 17 8 7 8 16 13 23 18 55.3 82.9 79.5 61.4 102.8 51.7 88.6 54.0 38.3 83.8 101.7 74.6 91.8 94.5 71.4 55.6 54.9 44.7 67.7 58.9 73.5 30.4 31.3 69.7 56.8 60.0 46.2 43.2 44.6 65.3 44.1 38.4 43.0 53.1 51.3 0 20 40 60 80 100 120 0 20 40 60 80 100 120 Current Planning Land Use Decisions With Prior Notice Number of Planning Applications Average Days To Complete Internal Performance Measure # of Days Performance Measure: Issue all planning administrative (staff) decisions for land use actions requiring prior notice within 45 days of d etermination of completed application. 32 57 40 36 32 13 28 21 17 16 15 20 22 13 32 33 24 22 18 23 26 24 10 19 18 21 20 22 13 9 10 12 26 18 13 39.1 20.4 30.0 27.1 29.3 31.7 30.5 37.5 9.3 21.8 43.2 42.7 36.6 23.8 39.3 29.4 40.2 18.8 11.3 12.2 6.9 8.3 11.3 11.4 13.1 20.3 15.3 22.7 19.3 30.1 23.3 22.4 16.6 17.0 21.2 0 10 20 30 40 50 60 70 0 10 20 30 40 50 60 70 Current Planning Land Use Decisions Without Prior Notice Land Use Decisions without Prior Notice Average Days To Complete Internal Performance Measure # of Days Performance Measure:Issue all planning administrative (staff) decisions for land use actions that do not require prior notice within 21 days of determination of completed application