HomeMy WebLinkAbout2020 - Performance Measures - JuneGoal Actual ResultsDepartment WideSingle Family Dwelling Permit Ready‐to‐Issue Turnaround Time < 30 daysn/aData ErrorsCommercial Structural Permit Ready‐to‐Issue Turnaround Time < 35 daysn/aData ErrorsPercentage Building of Permits Submitted Online > 30% 39% AchievedCoordinated ServicesStructural Permit Ready‐to‐Issue Turnaround Time < 4 daysn/aData ErrorsCode EnforcementCases Closed within 1 Year > 75% 76% AchievedVoluntary Compliance > 85% 91% AchievedBuilding SafetyResidential Plan Review Average Turnaround Time < 10 daysn/aData ErrorsInspector Average Stops per Day 6 to 10 per day 8.2 AchievedInspections Completed On Time (same days as requested) > 95% 97.4% AchievedEnvironmental Health On SiteNew System Permits Issued (in days) < 15 days 5.2 AchievedPre‐Cover Inspections Completed On Time (within 7 days) > 95% 96.5% AchievedCurrent PlanningAdministrative Decisions With Prior Notice ‐ Ave Days to Complete < 45 days 46.8 MissedAdministrative Decisions Without Prior Notice ‐ Ave Days to Complete < 21 days 17.3 AchievedObjectiveDeschutes County Community DevelopmentPerformance Measures SummaryJune 2020
26.438.836.643.350.139.740.448.854.054.550.766.087.063.381.447.252.465.357.985.836.167.542.844.165.453.750.046.341.356.441.155.356.00.0 0.0 0.00.010.020.030.040.050.060.070.080.090.0100.0Single Family Dwelling PermitsNumber of Days From Acceptance Until Ready to IssueApplication Acceptance to Ready‐To‐Issue (in days)Performance Measure ‐ 30 daysPerformance Measure: Complete SFD permit process from Application Acceptance to Ready to Issue within 30 days.***
28.917.021.514.718.140.323.817.514.4 14.420.825.815.64.913.529.118.914.214.410.76.28.918.127.414.312.65.35.52.113.210.312.53.30.0 0.0 0.00.05.010.015.020.025.030.035.040.045.0Commercial Structural PermitsNumber of Days From Acceptance Until Ready to IssueApplication Acceptance to Ready to IssuePerformance Measure ‐ 35 daysPerformance Measure: Complete commercial structural permit process from Application Acceptance to Ready to Issue within 35 days.*** Data issue April 15, 2020 ‐June 8, 2020 which will invalidate statistics throughAugust 2020.*
27.7%28.0%29.5%35.3%40.6%36.3%32.8%25.6%27.2%29.8%25.7%32.3%25.3%26.0%25.0%31.9%28.8%26.9%27.4%23.3%21.1%27.4%28.4%29.4%29.1%29.1%28.7%30.3%33.5%32.2%30.8%29.7%33.3%42.2%37.8%38.8%0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%Percentage of Building Permits Submitted OnlinePercentage of Permits Submitted Online'Internal Performance Measure ‐ 30%Performance Measure: Achieve an average 30% of applications submitted online.
5.63.54.42.76.92.94.56.73.23.65.09.57.34.43.24.85.58.35.56.87.15.25.28.38.48.78.34.14.24.19.19.15.10.0 0.0 0.00.02.04.06.08.010.012.0Coordinated ServicesBuilding Permit Ready‐To‐Issue Turnaround TimeStructural Permit Ready‐To‐Issue Turnaround TimeInternal Performance Measure Ready‐To‐Issue Turnaround TimePerformance Measure: Achieve an average turnaround time on Structural Permit Ready‐To‐Issue turnaround time of 4 days.* Data issue April 15, 2020 ‐June 8, 2020 which will invalidate statistics throughAugust 2020.***
97%75%87%94%91%68%80%66%86%82%97%94%85%81%90%88%93%85%90%93%82%86%91%90%86%93%84%90%76%97%96%94%95%97%94%91%92%78%91%79%100%74%92%87%87%82%69%69%100%94%95%77%90%96%100%85%84%91%91%79%89%86%86%88%96%94%93%94%85%72%100%76%85%75%40%50%60%70%80%90%100%110%Code Enforcement Voluntary Compliance & Cases Closed within One YearVoluntary Compliance in CasesCases Closed within One YearInternal Performance Measure Compliance GoalInternal Performance Measure Closed Cases GoalPerformance Measures: Achieve 85% voluntary compliance in Code Enforcement cases.Resolve 75% of Code Enforcement cases within 12 months.
10.29.911.111.812.79.68.89.08.79.610.28.79.18.39.29.19.58.36.96.16.18.08.68.47.98.49.09.410.18.59.18.57.58.19.28.299.0%99.5%99.6%99.5%99.3%99.4%99.3%98.8%98.8%98.9%98.7%99.0%98.9%99.2%99.5%98.9%98.6%99.0%98.4%99.2%98.3%98.2%98.7%98.2%98.2%98.6%97.9%98.3%97.4%97.8%97.1%97.4%97.8%97.6%97.6%97.4%61095%80.0%82.0%84.0%86.0%88.0%90.0%92.0%94.0%96.0%98.0%100.0%0.02.04.06.08.010.012.014.0Building Safety DivisionField Inspector Average Stops per Day & Inspection Requests Completed on TimeField Insp Ave Stops Per Day% Building Insp Completed On TimeInternal Perf Measure Minimum Inspector Stops per DayInternal Perf Measure Maximum Inspector Stops per DayInternal Perf Measure Inspections on Time GoalPerformance Measures: Achieve an average of 6‐10 inspection stops per day, per inspector.Complete 95% or greater of inspections on the same day they are requested.
11.012.515.519.523.017.322.424.822.225.729.538.035.135.835.720.110.316.119.014.913.515.113.914.214.315.918.812.011.98.45.410.013.00.0 0.0 0.0100.05.010.015.020.025.030.035.040.0Building Safety DivisionResidential Plan Review Turnaround in Days Res Plan Review Turnaround Time in DaysInternal Perf Measure Maximum Res Turnaround DaysPerformance Measure: Achieve an average turnaround time on building plan reviews of 10 days or less.**
12.88.19.99.216.89.514.110.014.913.812.79.512.812.412.514.811.37.87.56.44.16.510.711.211.112.215.314.29.47.06.96.55.06.45.65.215150.05.010.015.020.025.030.035.0Environmental SoilsNew System Permit Issuance TimeNew Sys Permit Issue TimeMaximum New System Permit Issuance TimeMinimum New System Permit Issuance TimePerformance Measures: Issue new onsite septic system permits within 5 to 15 days of completed application.
92.68%96.97%94.44%97.37%95.00%95.45%94.74%100.00%100.00%95.00%100.00%100.00%96.55%100.00%97.14%95.12%96.30%80.00%92.86%100.00%100.00%100.00%97.14%98.08%100.00%95.12%93.48%95.24%95.00%100.00%100.00%100.00%100.00%100.00%100.00%96.55%75.00%80.00%85.00%90.00%95.00%100.00%Environmental SoilsPre‐cover Inspections Completed On TimePre‐Cover Insp Completed On TimeInternal Performance Measure Inspections Competed Within 2 DaysPerformance Measures: Complete 95% or greater of inspections within 7 days of inspection request.
11131571791282111169212218271391218814 14151926917878161323181555.382.979.561.4102.851.788.654.038.383.8101.774.691.894.571.455.654.944.767.758.973.530.431.369.756.860.046.243.244.665.344.138.443.053.151.346.8020406080100120020406080100120Current Planning Land Use Decisions With Prior NoticeNumber of Planning ApplicationsAverage Days To CompleteInternal Performance Measure # of DaysPerformance Measure: Issue all planning administrative (staff) decisions for land use actions requiring prior notice within 45 days of determination of completed application.
325740363213282117161520221332332422182326241019182120 22 13 9 10 12 26 18 13 18 39.120.430.027.129.331.730.537.59.321.843.242.736.623.839.329.440.218.811.312.26.98.311.311.413.120.315.3 22.7 19.3 30.1 23.3 22.4 16.6 17.0 21.2 17.3 010203040506070010203040506070Current Planning Land Use Decisions Without Prior NoticeLand Use Decisions without Prior NoticeAverage Days To CompleteInternal Performance Measure # of DaysPerformance Measure: Issue all planning administrative (staff) decisions for land use actions that do not require prior notice within 21 days of determination of completed application