HomeMy WebLinkAbout2020 - Performance Measures - AugustGoalActual ResultDepartment WideComplete new home permit process from application acceptance to ready-to-issue in 30 days. < 30 days53 < 35 days 3.430% 44.0%Coordinated ServicesAchieve a structural permit ready-to-issue turnaround time of 4 days or less. < 4 days2.6Code EnforcementImprove the resolution of code enforcement cases within 12 months from 75% to 85%. > 85% 80.0%Improve voluntary compliance in code enforcement cases from 85% to 90%.> 90% 100.0%Building SafetyAchieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements. < 10 days17.28 stops 9.4Achieve 90% to 100% of inspections completed the same day as requested.> 95% 97.3%Environmental Health On SiteImprove the issuance of onsite septic system permits within 15 days of completed application to within 12 days of completed application. < 12 days 6.7Achieve 90% to 100% of pre-cover inspections completed the same day as requested. 95% 87.2%Current Planning> 45 days 24.8> 21 days 20.1LegendAchieved ObjectiveWithin Range of ObjectiveMissed ObjectiveProvide training to achieve a goal of 20% to 40% of applications submitted online.Achieve 6-10 inspection stops per day to provide quality service.Issue all administrative decisions with notice within 45 days of completed application.Issue all administrative decisions without notice within 21 days of completed application.Deschutes County Community DevelopmentPerformance ManagementAugust 2020Complete commercial structural permit process from application acceptance to ready-to-issue in 35 days.Objective
87.063.381.447.252.465.357.985.836.167.542.844.165.453.750.046.341.356.441.155.356.00.0 0.0 0.058.353.00.010.020.030.040.050.060.070.080.090.0100.0Single Family Dwelling PermitsNumber of Days From Acceptance Until Ready to IssueApplication Acceptance to Ready‐To‐Issue (in days)Performance Measure Goal ‐ 30 daysPerformance Measure: Complete new home permit process from application acceptance to ready to issue within 30 days.***Data issue April 15, 2020 ‐ June 8, 2020 which will invalidate statistics through June 2020.
15.64.913.529.118.914.214.410.76.28.918.127.414.312.65.35.52.113.210.312.53.30.0 0.0 0.03.93.40.05.010.015.020.025.030.035.040.0Commercial Structural PermitsNumber of Days From Acceptance Until Ready to IssueApplication Acceptance to Ready to IssuePerformance Measure Goal ‐ 35 daysPerformance Measure: Complete commercial structural permit process from application acceptance to ready to issue within 35 days.*** Data issue April 15, 2020 ‐June 8, 2020 which will invalidate statistics throughJune 2020.*
22.2%23.3%23.2%29.4%26.5%24.2%24.6%21.5%18.8%25.3%26.4%26.8%27.1%27.7%27.6%28.6%30.8%30.5%28.6%27.6%31.5%42.1%37.9%36.4%41.0%44.0%0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%Percentage of Applications Submitted Online(Building Safety and Environmental Soils)Percentage of Permits Submitted Online'Performance Measure Range ‐ 30%Performance Measure Range ‐ 40%"Performance Measure: Achieve a goal of 20% to 40% of applications submitted online.
7.34.43.24.85.58.35.56.87.15.25.28.38.48.78.34.14.24.19.19.15.10.0 0.0 0.02.02.60.01.02.03.04.05.06.07.08.09.010.0Coordinated ServicesBuilding Permit Ready To Issue Turnaround TimeStructural Permit Ready‐To‐Issue Turnaround TimePerformance Measure Goal ‐ 4 daysPerformance Measure: Achieve a building permit ready to issue turnaround time of 4 days or less.* Data issue April 15, 2020 ‐June 8, 2020 which will invalidate statistics throughJune 2020.***
85%81%90%88%93%85%90%93%82%86%91%90%86%93%84%90%76%97%96%94%95%97%94%91%82%100%90%40%50%60%70%80%90%100%110%Code Enforcement Voluntary Compliance Voluntary Compliance in CasesPerformance Measure Range ‐ 90%Performance Measure Range ‐ 85%Performance Measures: Improve voluntary compliance in code enforcement cases from 85% to 90%.85%85%
100%94%95%77%90%96%100%85%84%91%91%79%89%86%86%88%96%94%93%94%85%72%100%76%81%80%85%40%50%60%70%80%90%100%110%Code Enforcement Cases Closed within One YearCases Closed within One YearPerformance Measure Range ‐ 85%'Performance Measure Range ‐ 75%'Performance Measures: Improve the resolution of code enforcemetn cases within 12 months from 75% to 85%75%
35.135.835.720.110.316.119.014.913.515.113.914.214.315.918.812.011.98.45.410.013.00.0 0.0 0.019.817.280.05.010.015.020.025.030.035.040.0Building Safety DivisionResidential Plan Review Turnaround in Days Res Plan Review Turnaround Time in Days"Performance Measure Range ‐ 8 days''Performance Measure Range ‐ 10 days'Performance Measure: Achieve an average turnaround time on building plan reviews of 8 ‐ 10 days to meet or exceed state requirements.**10* Data issue April 15, 2020 ‐ June 8, 2020 which will invalidate statistics through June 2020.*
9.18.39.29.19.58.36.96.16.18.08.68.47.98.49.09.410.18.59.18.57.58.19.28.29.09.46610100.02.04.06.08.010.012.014.0Building Safety DivisionField Inspector Average Stops per Day Field Insp Ave Stops Per DayPerformance Measure Range ‐ 6 daysPerformance Measure Range ‐ 10 daysPerformance Measures: Achieve an average of 6‐10 inspection stops per day, per inspector.
98.9%99.2%99.5%98.9%98.6%99.0%98.4%99.2%98.3%98.2%98.7%98.2%98.2%98.6%97.9%98.3%97.4%97.8%97.1%97.4%97.8%97.6%97.6%97.4%98.2%97.3%9010203040506070809080.0%90.0%100.0%Building Safety DivisionInspections Completed Same Days As Requested% Building Insp Completed On TimePerformance Measure Range ‐ 90%Performance Measure Range ‐ 100%Performance Measures: Achieve 90% to 100% of inspections completed the same day as requested.
12.812.412.514.811.37.87.56.44.16.510.711.211.112.215.314.29.47.06.96.55.06.45.65.24.96.712120.05.010.015.020.025.030.035.0Environmental SoilsNew System Permit Issuance TimeNew Sys Permit Issue TimePerformance Measure Goal ‐ 12 daysPerformance Measures: Issue new onsite septic system permits within 12 days of completed application.12.0
96.55%100.00%97.14%95.12%96.30%80.00%92.86%100.00%100.00%100.00%97.14%98.08%100.00%95.12%93.48%95.24%95.00%100.00%100.00%100.00%100.00%100.00%100.00%96.55%97.80%87.23%75.00%80.00%85.00%90.00%95.00%100.00%Environmental SoilsPre‐cover Inspections Completed On TimePre‐Cover Insp Completed On TimePerformance Measure Range ‐ 90%Performance Measure Range ‐ 100%Performance Measures: Achieve 90% to 100% of pre‐cover inspections completed same day as requested.
212218271391218814 141519269178781613231815181091.894.571.455.654.944.767.758.973.530.431.369.70.056.860.046.243.244.665.344.138.443.053.151.346.824.801020304050607080901000102030405060708090100Current Planning Land Use Decisions With Prior NoticeNumber of Planning ApplicationsAverage Days To CompletePerformance Measure Goal ‐ 45 daysPerformance Measure: Issue all administrative decisions for land use with notice within 45 days of completed application.36.7
221332332422182326241019182120 22 13 9 10 12 26 18 13 18 25 16 36.623.839.329.440.218.811.312.26.98.311.311.413.120.315.3 22.7 19.3 30.1 23.3 22.4 16.6 17.0 21.2 17.3 12.5 20.1 010203040506070010203040506070Current Planning Land Use Decisions Without Prior NoticeLand Use Decisions without Prior NoticeAverage Days To CompletePerformance Measure Goal ‐ 21 daysPerformance Measure: Issue all administrative decisions for land use without prior notice within 21 days of completed application.