HomeMy WebLinkAbout2020 - Performance Measures - DecemberGoalActual ResultDepartment WideComplete new home permit process from application acceptance to ready-to-issue in 30 days. < 30 days48.4 < 35 days 5.530% 50.9%Coordinated ServicesAchieve a structural permit ready-to-issue turnaround time of 4 days or less. < 4 days2.3Code EnforcementImprove the resolution of code enforcement cases within 12 months from 75% to 85%. 85% 72.0%Improve voluntary compliance in code enforcement cases from 85% to 90%.90% 87.0%Building SafetyAchieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements. < 10 days15.88 stops 9.0Achieve 90% to 100% of inspections completed the same day as requested.95% 97.9%Environmental Health On SiteImprove the issuance of onsite septic system permits within 15 days of completed application to within 12 days of completed application. < 12 days 3.7Achieve 90% to 100% of pre-cover inspections completed the same day as requested. 95% 100.0%Current Planning 45 days 43.1 21 days 21.5LegendAchieved ObjectiveWithin Range of ObjectiveMissed ObjectiveProvide training to achieve a goal of 20% to 40% of applications submitted online.Achieve 6-10 inspection stops per day to provide quality service.Issue all administrative decisions with notice within 45 days of completed application.Issue all administrative decisions without notice within 21 days of completed application.Deschutes County Community DevelopmentPerformance ManagementDecember 2020Complete commercial structural permit process from application acceptance to ready-to-issue in 35 days.Objective
Below is a summary of CDD’s December 2020 Performance Management results. During December 2020, 9 out of 13 performance measures were achieved, 3 were missed and 1 was within the targeted range. Inspector average stops between 6 and 10 per day, per inspector and inspections completed on same day as requested continue to be achieved. Environmental Soils continues to achieve their goal of issuing new system permits within 12 days and the goal of 95% of pre‐cover inspections completed on same day as requested. Current Planning administrative decisions with notice goal of 45 days or less was achieved at 43.1 days. Administrative decisions without notice goal of 21 days or less was achieved at 21.5 days.Department‐wide performance measures for permit acceptance to ready to issue for single family dwellings of 30 days was missed taking an average 48.4 days, a slight improvement from last month, and permit acceptance to ready to issue for commercial structural permits of 35 days or less was achieved taking an average 5.5 days. The goal for 30% of building and environmental soils applications submitted online was achieved at 50.9%. Online application submission continues to increase and is one of our most effective tools for operations during the pandemic.Coordinated Services goal for building permit issuance processing of 4 days or less was achieved at 2.3 days. Code Enforcement missed the target of 85% for cases closed within one year at 72% and narrowly missed the targeted range of 75% to 85%. A new process for closing cases has been implemented resulting in cases remaining open for longer periods of time likely resulting in the revision of this performance measure next fiscal year. The voluntary compliance target of 90% was narrowly missed at 87%, well within the targeted rangeResidential plan review average turnaround time goal of 10 days or less was missed at 15.8 days similar to November turnaround times. Improvements are anticipated in the near future as one staff completes training and certification this month.
87.063.381.447.252.465.357.985.836.167.542.844.165.453.750.046.341.356.441.155.356.00.0 0.0 0.058.353.063.856.049.748.40.010.020.030.040.050.060.070.080.090.0100.0Single Family Dwelling PermitsNumber of Days From Acceptance Until Ready to IssueApplication Acceptance to Ready‐To‐Issue (in days)Performance Measure Goal ‐ 30 daysPerformance Measure: Complete new home permit process from application acceptance to ready to issue within 30 days.***Data issue April 15, 2020 ‐ June 8, 2020 which will invalidate statistics through June 2020.
15.64.913.529.118.914.214.410.76.28.918.127.414.312.65.35.52.113.210.312.53.30.0 0.0 0.04.66.25.97.110.35.50.05.010.015.020.025.030.035.040.0Commercial Structural PermitsNumber of Days From Acceptance Until Ready to IssueApplication Acceptance to Ready to IssuePerformance Measure Goal ‐ 35 daysPerformance Measure: Complete commercial structural permit process from application acceptance to ready to issue within 35 days.*** Data issue April 15, 2020 ‐June 8, 2020 which will invalidate statistics throughJune 2020.*
22.2%23.3%23.2%29.4%26.5%24.2%24.6%21.5%18.8%25.3%26.4%26.8%27.1%27.7%27.6%28.6%30.8%30.5%28.6%27.6%31.5%42.1%37.9%36.4%41.0%44.0%45.5%40.8%48.7%50.9%0.0%10.0%20.0%30.0%40.0%50.0%60.0%Percentage of Applications Submitted Online(Building Safety and Environmental Soils)Percentage of Permits Submitted Online'Performance Measure Range ‐ 30%Performance Measure Range ‐ 40%"Performance Measure: Achieve a goal of 20% to 40% of applications submitted online.
7.34.43.24.85.58.35.56.87.15.25.28.38.48.78.34.14.24.19.19.15.10.0 0.0 0.02.02.62.52.21.42.30.01.02.03.04.05.06.07.08.09.010.0Coordinated ServicesBuilding Permit Ready To Issue Turnaround TimeStructural Permit Ready‐To‐Issue Turnaround TimePerformance Measure Goal ‐ 4 daysPerformance Measure: Achieve a building permit ready to issue turnaround time of 4 days or less.* Data issue April 15, 2020 ‐June 8, 2020 which will invalidate statistics throughJune 2020.***
100%94%95%77%90%96%100%85%84%91%91%79%89%86%86%88%96%94%93%94%85%72%100%76%81%80%65%69%81%72%85%40%50%60%70%80%90%100%110%Code Enforcement Cases Closed within One YearCases Closed within One YearPerformance Measure Range ‐ 85%'Performance Measure Range ‐ 75%'Performance Measures: Improve the resolution of code enforcemetn cases within 12 months from 75% to 85%75%
85%81%90%88%93%85%90%93%82%86%91%90%86%93%84%90%76%97%96%94%95%97%94%91%82%100%76%90%86%87%90%40%50%60%70%80%90%100%110%Code Enforcement Voluntary Compliance Voluntary Compliance in CasesPerformance Measure Range ‐ 90%Performance Measure Range ‐ 85%Performance Measures: Improve voluntary compliance in code enforcement cases from 85% to 90%.85%85%
35.135.835.720.110.316.119.014.913.515.113.914.214.315.918.812.011.98.45.410.013.00.0 0.0 0.019.817.218.618.415.915.880.05.010.015.020.025.030.035.040.0Building Safety DivisionResidential Plan Review Turnaround in Days Res Plan Review Turnaround Time in Days"Performance Measure Range ‐ 8 days''Performance Measure Range ‐ 10 days'Performance Measure: Achieve an average turnaround time on building plan reviews of 8 ‐ 10 days to meet or exceed state requirements.**10* Data issue April 15, 2020 ‐ June 8, 2020 which will invalidate statistics through June 2020.*
9.18.39.29.19.58.36.96.16.18.08.68.47.98.49.09.410.18.59.18.57.58.19.28.29.09.49.79.010.39.06610100.02.04.06.08.010.012.014.0Building Safety DivisionField Inspector Average Stops per Day Field Insp Ave Stops Per DayPerformance Measure Range ‐ 6 daysPerformance Measure Range ‐ 10 daysPerformance Measures: Achieve an average of 6‐10 inspection stops per day, per inspector.
98.9%99.2%99.5%98.9%98.6%99.0%98.4%99.2%98.3%98.2%98.7%98.2%98.2%98.6%97.9%98.3%97.4%97.8%97.1%97.4%97.8%97.6%97.6%97.4%98.2%97.3%96.8%97.8%97.9%97.9%9010203040506070809080.0%90.0%100.0%Building Safety DivisionInspections Completed Same Days As Requested% Building Insp Completed On TimePerformance Measure Range ‐ 90%Performance Measure Range ‐ 100%Performance Measures: Achieve 90% to 100% of inspections completed the same day as requested.
12.812.412.514.811.37.87.56.44.16.510.711.211.112.215.314.29.47.06.96.55.06.45.65.24.96.75.44.34.03.712120.05.010.015.020.025.030.035.0Environmental SoilsNew System Permit Issuance TimeNew Sys Permit Issue TimePerformance Measure Goal ‐ 12 daysPerformance Measures: Issue new onsite septic system permits within 12 days of completed application.12.0
96.55%100.00%97.14%95.12%96.30%80.00%92.86%100.00%100.00%100.00%97.14%98.08%100.00%95.12%93.48%95.24%95.00%100.00%100.00%100.00%100.00%100.00%100.00%96.55%97.80%87.23%94.29%100.00%100.00%100.00%75.00%80.00%85.00%90.00%95.00%100.00%Environmental SoilsPre‐cover Inspections Completed On TimePre‐Cover Insp Completed On TimePerformance Measure Range ‐ 90%Performance Measure Range ‐ 100%Performance Measures: Achieve 90% to 100% of pre‐cover inspections completed same day as requested.
212218271391218814 14151926917878161323181518101619131491.894.571.455.654.944.767.758.973.530.431.369.70.056.860.046.243.244.665.344.138.443.053.151.346.824.837.256.950.443.101020304050607080901000102030405060708090100Current Planning Land Use Decisions With Prior NoticeNumber of Planning ApplicationsAverage Days To CompletePerformance Measure Goal ‐ 45 daysPerformance Measure: Issue all administrative decisions for land use with notice within 45 days of completed application.36.7
221332332422182326241019182120 22 13 9 10 12 26 18 13 18 25 16 20 26 17 17 36.623.839.329.440.218.811.312.26.98.311.311.413.120.315.3 22.7 19.3 30.1 23.3 22.4 16.6 17.0 21.2 17.3 12.5 20.1 22.0 26.5 15.2 21.5 010203040506070010203040506070Current Planning Land Use Decisions Without Prior NoticeLand Use Decisions without Prior NoticeAverage Days To CompletePerformance Measure Goal ‐ 21 daysPerformance Measure: Issue all administrative decisions for land use without prior notice within 21 days of completed application.