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Home My WebLink About2021 - Performance Measures - JanuaryGoalActual ResultDepartment WideComplete new home permit process from application acceptance to ready to issue in 30 days. < 30 days58.6 < 35 days 10.530% 52.9%Coordinated ServicesAchieve a structural permit ready-to-issue turnaround time of 4 days or less. < 4 days2.3Code EnforcementImprove the resolution of code enforcement cases within 12 months from 75% to 85%. 85% 100.0%Improve voluntary compliance in code enforcement cases from 85% to 90%.90% 90.0%Building SafetyAchieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements. < 10 days11.98 stops 8.4Achieve 90% to 100% of inspections completed the same day as requested.95% 97.5%Environmental Health On SiteImprove the issuance of onsite septic system permits within 15 days of completed application to within 12 days of completed application. < 12 days 2.7Achieve 90% to 100% of pre-cover inspections completed the same day as requested. 95% 93.3%Current Planning 45 days 39.7 21 days 15.3LegendAchieved ObjectiveWithin Range of ObjectiveMissed ObjectiveProvide training to achieve a goal of 20% to 40% of applications submitted online.Achieve 6-10 inspection stops per day to provide quality service.Issue all administrative decisions with notice within 45 days of completed application.Issue all administrative decisions without notice within 21 days of completed application.Deschutes County Community DevelopmentPerformance ManagementJanuary 2021Complete commercial structural permit process from application acceptance to ready to issue in 35 days.Objective 87.063.381.447.252.465.357.985.836.167.542.844.165.453.750.046.341.356.441.155.356.00.0 0.0 0.058.353.063.856.049.748.458.60.0010.0020.0030.0040.0050.0060.0070.0080.0090.00100.00Single Family Dwelling PermitsNumber of Days from Acceptance until Ready to Issue# of Days from Acceptance to Ready to IssueTarget ‐ 30 DaysPerformance Measure: Complete new home permit process from application acceptance to ready to issue within 30 days. * Corrupt data.* 15.64.913.529.118.914.214.410.76.28.918.127.414.312.65.35.52.113.210.312.53.30.0 0.0 0.04.66.25.97.110.36.110.50510152025303540Commercial Structural PermitsNumber of Days from Acceptance to Ready to Issue# of Days from Acceptance to Ready to Issue (in days)Target ‐ 35 DaysPerformance Measure: Complete commercial permit process from application to ready to issue within 35 days. *Corrupt data.* 22.2%23.3%23.2%29.4%26.5%24.2%24.6%21.5%18.8%25.3%26.4%26.8%27.1%27.7%27.6%28.6%30.8%30.5%28.6%27.6%31.5%42.1%37.9%36.4%41.0%44.0%45.5%40.8%48.7%50.9%52.9%0%10%20%30%40%50%60%Percentage of Applications Submitted Online(Building Safety and Environmental Onsite)Average Online SubmissionsTarget High ‐ 40%Target Low ‐ 20%Performance Measure: Achieve a goal of 20% to 40% of applications submitted online. 0.07.34.43.24.85.58.35.56.87.15.25.28.38.48.78.34.14.24.19.19.15.10.0 0.0 0.02.02.62.52.21.42.32.3012345678910Coordinated ServicesBuilding Permit Ready to Issue Turnaround TimeReady to Issue TurnaroundTarget Goal ‐ 4 DaysPerformance Measure: Achieve a building permit ready to issue turnaround time of 4 days or less. * Corrupt data.* 100%94%95%77%90%96%100%85%84%91%91%79%89%86%86%88%96%94%93%94%85%72%100%76%81%80%65%69%81%72%100%60%65%70%75%80%85%90%95%100%105%Code EnforcementCases Closed within One YearClosed Case TurnaroundTarget Low ‐ 75%Target High ‐ 85%Performance Measure: Improve the resolution of code enforcement cases within 12 months from 75% to 85%. 85%81%90%88%93%85%90%93%82%86%91%90%86%93%84%90%76%97%96%94%95%97%94%91%82%100%76%90%86%87%90%65%70%75%80%85%90%95%100%105%Code EnforcementVoluntary ComplianceVoluntary ComplianceTarget Low ‐ 85%Target High ‐ 90%Performance Measure: Improve voluntary compliance in code enforcement cases from 85% to 90%. 35.135.835.720.110.316.119.014.913.515.113.914.214.315.918.812.011.98.45.410.013.00.0 0.0 0.019.817.218.618.415.915.811.90510152025303540Building Safety Residential Plan Review Turnaround in DaysRes Plan Review Turnaround Time in DaysTarget Low ‐ 8 DaysTarget High ‐ 10 DaysPerformance Measure: Achieve an average turnaround time on building plan reviews of 8 ‐ 10 days to meet or exceed state requirements.**Corrupt data 9.18.39.29.19.58.36.96.16.18.08.68.47.98.49.09.410.18.59.18.57.58.19.28.29.09.49.79.010.39.08.44567891011Building SafetyField Inspector Average Stops per DayField Insp Ave Stops per DayTarget Low ‐ 6 StopsTarget High ‐ 10 StopsPerformance Measure: Achieve an average of 6 to 10 inspection stops per day, per inspector. 98.9%99.2%99.5%98.9%98.6%99.0%98.4%99.2%98.3%98.2%98.7%98.2%98.2%98.6%97.9%98.3%97.4%97.8%97.1%97.4%97.8%97.6%97.6%97.4%98.2%97.3%96.8%97.8%97.9%97.9%97.5%85%90%95%100%105%Building SafetyInspections Completed Same Day as Requested% Building Insp Completed On TimeTarget Low ‐ 90%Target High ‐ 100%Performance Measure: Achieve 90% to 100% of inspections completed on same day as requested. 12.812.412.514.811.37.87.56.44.16.510.711.211.112.215.314.29.47.06.96.55.06.45.65.24.96.75.44.34.03.72.70.02.04.06.08.010.012.014.016.018.0Environmental SoilsNew System Permit Issuance TimeNew Sys Permit Issue TimeTarget ‐ 12 DaysPerformance Measure: Issue new onsite septic permits within 12 days of completed application. 96.55%100.00%97.14%95.12%96.30%80.00%92.86%100.00%100.00%100.00%97.14%98.08%100.00%95.12%93.48%95.24%95.00%100.00%100.00%100.00%100.00%100.00%100.00%96.55%97.80%87.23%94.29%100.00%100.00%100.00%93.33%75%80%85%90%95%100%105%Environmental SoilsPre‐cover Inspections Completed On TimePre‐Cover Insp Completed On TimeTarget Low ‐ 90%Target High ‐ 100%Performance Measure: Achieve 90% to 100% of pre‐cover inspections completed on same day as requested. 91.894.571.455.654.944.767.758.973.530.431.369.756.860.046.243.244.665.344.138.443.053.151.346.836.724.837.256.950.443.139.70.010.020.030.040.050.060.070.080.090.0100.0Current PlanningLand Use Decisions With Prior NoticeAverage Days To CompleteTarget ‐ 45 DaysPerformance Measure: Issue all administrative decisions with notice within 45 days of completed application. 36.623.839.329.440.218.811.312.26.98.311.311.413.120.315.3 22.7 19.3 30.1 23.3 22.4 16.6 17.0 21.2 17.3 12.5 20.1 22.0 26.5 15.2 21.5 15.3 0.05.010.015.020.025.030.035.040.045.0Current PlanningLand Use Decision Without Prior NoticeAverage Days To CompleteAverage Days Target ‐ 21 DaysPerformance Measure: Issue all administrative decisions without notice within 21 days of completed application.