HomeMy WebLinkAbout2021 - Performance Measures - AprilGoal Actual Result
Department Wide
Complete new home permit process from application acceptance to ready to issue in 30 days. < 30 days
90.9 *
* Several permits sat in a pending status for over a year waiting for payment. Permits are issued upon payment.
< 35 days 13.1
30% 46.7%
Coordinated Services
Achieve a structural permit ready-to-issue turnaround time of 4 days or less. < 4 days
1.9
Code Enforcement
Improve the resolution of code enforcement cases within 12 months from 75% to 85%. 85% 75.0%
Improve voluntary compliance in code enforcement cases from 85% to 90%. 90% 92.0%
Building Safety
Achieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements. < 10 days
17.9
8 stops 8.4
Achieve 90% to 100% of inspections completed the same day as requested. 95% 97.5%
Environmental Health On Site
Improve the issuance of onsite septic system permits within 15 days of completed application to within 12 days of completed application. < 12 days 6.6
Achieve 90% to 100% of pre-cover inspections completed the same day as requested. 95% 100.0%
Current Planning
45 days 31.9
21 days 11.3
Legend
Achieved Objective
Within Range of Objective
Missed Objective
Provide training to achieve a goal of 20% to 40% of applications submitted online.
Achieve 6-10 inspection stops per day to provide quality service.
Issue all administrative decisions with notice within 45 days of completed application.
Issue all administrative decisions without notice within 21 days of completed application.
Deschutes County Community Development
Performance Management
April 2021
Complete commercial structural permit process from application acceptance to ready to issue in 35 days.
Objective
87.0
63.3
81.4
47.2
52.4
65.3
57.9
85.8
36.1
67.5
42.8
44.1
65.4
53.7
50.0
46.3
41.3
56.4
41.1
55.3 56.0
0.0 0.0 0.0
58.3
53.0
63.8
56.0
49.7
48.4
58.6
52.2
61.7
90.9
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
80.00
90.00
100.00
Single Family Dwelling Permits
Number of Days from Acceptance until Ready to Issue
# of Days from Acceptance to Ready to Issue Target - 30 Days
Performance Measure: Complete new home permit process from application acceptance to ready to issue within 30 days. * Corrupt data.
*
15.6
4.9
13.5
29.1
18.9
14.2
14.4
10.7
6.2
8.9
18.1
27.4
14.3
12.6
5.3
5.5
2.1
13.2
10.3
12.5
3.3
0.0 0.0 0.0
4.6
6.2
5.9
7.1
10.3
6.1
12.6
1.0
4.4
13.1
0
5
10
15
20
25
30
35
40
Commercial Structural Permits
Number of Days from Acceptance to Ready to Issue
# of Days from Acceptance to Ready to Issue (in days)Target - 35 Days
Performance Measure: Complete commercial permit process from application to ready to issue within 35 days. *Corrupt data.
*
22.2%
23.3%
23.2%
29.4%
26.5%
24.2%
24.6%
21.5%
18.8%
25.3%
26.4%
26.8%
27.1%
27.7%
27.6%
28.6%
30.8%
30.5%
28.6%
27.6%
31.5%
42.1%
37.9%
36.4%
41.0%
44.0%
45.5%
40.8%
48.7%
50.9%
52.9%
45.3%
48.0%46.7%
0%
10%
20%
30%
40%
50%
60%
Percentage of Applications Submitted Online
(Building Safety and Environmental Onsite)
Average Online Submissions Target High - 40%Target Low - 20%
Performance Measure: Achieve a goal of 20% to 40% of applications submitted online.
0.0
7.3
4.4
3.2
4.8
5.5
8.3
5.5
6.8
7.1
5.2
5.2
8.3 8.4
8.7
8.3
4.1 4.2 4.1
9.1 9.1
5.1
0.0 0.0 0.0
2.0
2.6
2.5
2.2
1.4
2.3
2.3
1.6 1.5
1.9
0
1
2
3
4
5
6
7
8
9
10
Coordinated Services
Building Permit Ready to Issue Turnaround Time
Ready to Issue Turnaround Target Goal - 4 Days
Performance Measure: Achieve a building permit ready to issue turnaround time of 4 days or less. * Corrupt data.
*
100%
94%95%
77%
90%
96%
100%
85%
84%
91%
91%
79%
89%
86%
86%
88%
96%94%93%
94%
85%
72%
100%
76%
81%
80%
65%
69%
81%
72%
100%
72%
71%
75%
60%
65%
70%
75%
80%
85%
90%
95%
100%
105%
Code Enforcement
Cases Closed within One Year
Closed Case Turnaround Target Low - 75%Target High - 85%
Performance Measure: Improve the resolution of code enforcement cases within 12 months from 75% to 85%.
85%
81%
90%
88%
93%
85%
90%
93%
82%
86%
91%90%
86%
93%
84%
90%
76%
97%96%
94%
95%
97%
94%
91%
82%
100%
76%
90%
86%
87%
90%
97%
93%
92%
65%
70%
75%
80%
85%
90%
95%
100%
105%
Code Enforcement
Voluntary Compliance
Voluntary Compliance Target Low - 85%Target High - 90%
Performance Measure: Improve voluntary compliance in code enforcement cases from 85% to 90%.
35.1
35.8 35.7
20.1
10.3
16.1
19.0
14.9
13.5
15.1
13.9
14.2
14.3
15.9
18.8
12.0
11.9
8.4
5.4
10.0
13.0
0.0 0.0 0.0
19.8
17.2
18.6 18.4
15.9
15.8
11.9
13.9
15.6
17.9
0
5
10
15
20
25
30
35
40
Building Safety
Residential Plan Review Turnaround in Days
Res Plan Review Turnaround Time in Days Target Low - 8 Days Target High - 10 Days
Performance Measure: Achieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements.
*
*Corrupt data
9.1
8.3
9.2
9.1
9.5
8.3
6.9
6.1
6.1
8.0
8.6
8.4
7.9
8.4
9.0
9.4
10.1
8.5
9.1
8.5
7.5
8.1
9.2
8.2
9.0
9.4
9.7
9.0
10.3
9.0
8.4
8.6
8.4 8.4
4
5
6
7
8
9
10
11
Building Safety
Field Inspector Average Stops per Day
Field Insp Ave Stops per Day Target Low - 6 Stops Target High - 10 Stops
Performance Measure: Achieve an average of 6 to 10 inspection stops per day, per inspector.
98.9%
99.2%
99.5%
98.9%
98.6%
99.0%
98.4%
99.2%
98.3%
98.2%
98.7%
98.2%
98.2%
98.6%
97.9%
98.3%
97.4%
97.8%
97.1%97.4%
97.8%
97.6%
97.6%
97.4%
98.2%
97.3%
96.8%
97.8%
97.9%97.9%97.5%
97.3%
98.2%97.5%
85%
90%
95%
100%
105%
Building Safety
Inspections Completed Same Day as Requested
% Building Insp Completed On Time Target Low - 90%Target High - 100%
Performance Measure: Achieve 90% to 100% of inspections completed on same day as requested.
12.8
12.4
12.5
14.8
11.3
7.8
7.5
6.4
4.1
6.5
10.7
11.2 11.1
12.2
15.3
14.2
9.4
7.0
6.9
6.5
5.0
6.4
5.6 5.2
4.9
6.7
5.4
4.3
4.0
3.7
2.7
2.5
2.8
6.6
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
18.0
Environmental Soils
New System Permit Issuance Time
New Sys Permit Issue Time Target - 12 Days
Performance Measure: Issue new onsite septic permits within 12 days of completed application.
96.55%
100.00%
97.14%
95.12%
96.30%
80.00%
92.86%
100.00%
100.00%
100.00%
97.14%
98.08%
100.00%
95.12%
93.48%
95.24%
95.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
96.55%
97.80%
87.23%
94.29%
100.00%
100.00%
100.00%
93.33%
100.00%
96.67%
100.00%
75%
80%
85%
90%
95%
100%
105%
Environmental Soils
Pre-cover Inspections Completed On Time
Pre-Cover Insp Completed On Time Target Low - 90%Target High - 100%
Performance Measure: Achieve 90% to 100% of pre-cover inspections completed on same day as requested.
91.8 94.5
71.4
55.6
54.9
44.7
67.7
58.9
73.5
30.4 31.3
69.7
56.8
60.0
46.2
43.2
44.6
65.3
44.1
38.4
43.0
53.1
51.3
46.8
36.7
24.8
37.2
56.9
50.4
43.1
39.7
41.9
30.3
31.9
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
100.0
Current Planning
Land Use Decisions With Prior Notice
Average Days To Complete Target - 45 Days
Performance Measure: Issue all administrative decisions with notice within 45 days of completed application.
36.6
23.8
39.3
29.4
40.2
18.8
11.3
12.2
6.9
8.3
11.3
11.4
13.1
20.3
15.3
22.7
19.3
30.1
23.3 22.4
16.6
17.0
21.2
17.3
12.5
20.1
22.0
26.5
15.2
21.5
15.3
9.0
10.0
11.3
0.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
45.0
Current Planning
Land Use Decision Without Prior Notice
Average Days To Complete Average Days Target - 21 Days
Performance Measure: Issue all administrative decisions without notice within 21 days of completed application.