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HomeMy WebLinkAbout2023 - Performance Measures - MayGoal Actual Result Department Wide Complete new home permit process from application acceptance to ready to issue in 30 days. < 30 days 35.7 < 35 days 0.0 55% 67.7% Coordinated Services Achieve a structural permit ready-to-issue turnaround time of 4 days or less. < 4 days N/A Unavailable Code Compliance Achieve 90% voluntary compliance in Code Compliance cases. 90% 96.0% Achieve 85% resolution of Code Compliance cases within 12 months. 85% 50.0% Building Safety Achieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements. < 10 days 29.5 8 stops 9.4 Achieve 90% to 100% of inspections completed the same day as requested. 95% 96.7% Onsite Wastewater Achieve the issuance of onsite septic system permits within 12 days of completed application. < 12 days 7.9 Achieve 90% to 100% of pre-cover inspections completed the same day as requested. 95% 100.0% Current Planning 45 days 42.4 21 days 28.4 Legend Achieved Objective Within Range of Objective Missed Objective Achieve a goal of 50% to 60% of applications submitted online. Achieve an average 6-10 inspection stops per day to provide quality service. Issue all administrative decisions with notice within 45 days of completed application. Issue all administrative decisions without notice within 21 days of completed application. Deschutes County Community Development Performance Management May 2023 Complete commercial structural permit process from application acceptance to ready to issue in 35 days. Objective 41.1 55.3 56.0 38.4 42.5 43.0 58.3 53.0 63.8 56.0 49.7 48.4 58.6 52.2 61.7 90.9 60.3 74.7 67.6 87.8 80.6 84.0 84.1 90.7 100.4 87.6 77.4 100.7 101.5 81.0 68.5 75.1 79.1 93.3 80.7 113.4 35.9 33.7 39.0 34.3 35.7 0.0 20.0 40.0 60.0 80.0 100.0 120.0 Single Family Dwelling Permits Number of Days from Acceptance until Ready to Issue # of Days from Acceptance to Ready to Issue Target - 30 Days Performance Measure: Complete new home permit process from application acceptance to ready to issue within 30 days. Effective January 2023, data excludes time permits are pended waiting for applicant response. 10.3 14.1 10.1 19.5 7.6 4.6 4.6 7.4 5.7 10.3 11.6 8.4 10.9 1.8 9.0 15.5 15.6 27.6 18.9 14.2 33.2 19.2 13.6 6.0 14.9 17.1 42.5 20.0 13.8 26.0 31.6 4.0 7.4 7.1 10.9 17.6 35.7 25.4 12.3 17.6 0.0 0 5 10 15 20 25 30 35 40 45 Commercial Structural Permits Number of Days from Acceptance to Ready to Issue # of Days from Acceptance to Ready to Issue (in days)Target - 35 Days Performance Measure: Complete commercial permit process from application to ready to issue within 35 days. 28.6% 27.6% 31.5% 42.1% 37.9% 36.4%41.0% 44.0% 45.5% 41.0% 48.9% 51.1% 52.9% 45.5% 46.3%46.8% 48.2% 47.8% 49.6% 45.7% 56.3% 48.2% 58.8% 51.1% 50.7% 54.5% 53.1% 65.5% 61.0% 60.3% 63.8% 60.4% 64.0% 60.6% 67.5% 69.1%69.1% 62.7% 65.2% 67.4% 67.7% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percentage of Applications Submitted Online (Building Safety and Environmental Onsite) Average Online Submissions Target High - 60%Target Low - 50% Performance Measure: Achieve a goal of 50% to 60% of applications submitted online. 96% 94% 95% 97% 94% 91% 82% 100% 76% 90% 86% 87%90% 97% 93% 92% 85% 79% 90% 81% 90% 84% 72% 88% 92% 76% 91% 95% 98% 93% 90% 84% 81% 96%96% 91% 100% 96% 100% 98% 96% 65% 70% 75% 80% 85% 90% 95% 100% 105% Code Compliance Voluntary Compliance Voluntary Compliance Target High - 90% Performance Measure: Achieve 90% voluntary compliance in Code Compliance cases. 93% 94% 85% 72% 100% 76% 81%80% 65% 69% 81% 72% 100% 72%71% 75% 63% 59% 57% 58% 80% 59%63% 80% 77% 79% 75% 87% 79% 58% 44% 66% 70% 76% 72% 53% 51% 89% 96% 66% 50% 40% 50% 60% 70% 80% 90% 100% 110% Code Compliance Cases Closed within One Year Closed Case Turnaround Target High - 85% PerformanceMeasure: Achieve 85% resolution in Code Compliance cases within 12 months. 5.4 10.0 13.0 15.5 19.6 13.7 19.8 17.2 18.6 18.4 15.9 15.8 11.9 13.9 15.6 17.9 22.3 27.7 22.9 30.5 26.9 25.9 23.3 12.5 9.1 8.7 7.1 14.5 18.7 26.1 38.1 34.3 35.2 42.0 42.1 38.1 35.5 19.5 16.6 21.1 29.5 0 5 10 15 20 25 30 35 40 45 Building Safety Residential Plan Review Turnaround in Days Res Plan Review Turnaround Time in Days Target Low - 8 Days Target High - 10 Days Performance Measure: Achieve an average turnaround time on building plan reviews of 8 - 10 days to meet or exceed state requirements. 9.1 8.5 7.5 8.1 9.2 8.2 9.0 9.4 9.7 9.0 10.3 9.0 8.4 8.6 8.4 8.4 8.7 8.8 8.3 7.6 8.0 8.7 9.2 8.0 7.0 7.8 7.7 8.8 9.7 10.0 9.8 10.8 11.3 10.3 10.3 8.5 9.4 9.7 8.7 9.4 9.4 4 5 6 7 8 9 10 11 12 Building Safety Field Inspector Average Stops per Day Field Insp Ave Stops per Day Target Low - 6 Stops Target High - 10 Stops Performance Measure: Achieve an average of 6 to 10 inspection stops per day, per inspector. 97.1% 97.4% 97.8% 97.6% 97.6% 97.4% 98.2% 97.3%96.8% 97.8%97.9% 97.9% 97.5% 97.3% 98.2% 97.5% 97.8% 98.2% 98.6% 98.0% 97.4% 96.5% 99.0% 98.1% 98.1% 98.6% 98.0% 98.5% 97.9% 98.2%98.2% 97.6% 98.8% 98.3% 98.5% 97.0% 97.5% 96.4% 97.2% 96.6% 96.7% 85% 90% 95% 100% 105% Building Safety Inspections Completed Same Day as Requested % Building Insp Completed On Time Target Low - 90%Target High - 100% Performance Measure: Achieve 90% to 100% of inspections completed on same day as requested. 6.9 6.5 5.0 6.4 5.6 5.2 4.9 6.7 5.4 4.3 4.0 3.7 2.7 2.5 2.8 6.6 5.3 7.7 4.3 7.9 3.0 6.6 10.0 11.3 6.9 9.1 5.0 12.4 10.7 11.6 9.3 7.9 15.2 16.7 15.0 9.6 5.4 7.7 3.5 5.0 7.9 0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0 Onsite Wastewater New System Permit Issuance Time New Sys Permit Issue Time Target - 12 Days Performance Measure: Issue new onsite septic permits within 12 days of completed application. 100% 100%100%100%100% 97% 98% 87% 94% 100% 100% 100% 93% 100% 97% 100% 100% 100% 100% 100% 100% 94% 100% 100% 100% 100% 100% 96% 94% 100% 100% 96% 100% 100% 100% 86% 100% 100% 100% 100% 100% 75% 80% 85% 90% 95% 100% 105% Onsite Wastewater Pre-cover Inspections Completed On Time Pre-Cover Insp Completed On Time Target Low - 90%Target High - 100% Performance Measure: Achieve 90% to 100% of pre-cover inspections completed on same day as requested. 44.1 38.4 43.0 53.1 51.3 46.8 36.7 24.8 37.2 56.9 50.4 43.1 39.7 41.9 30.3 31.9 45.7 50.8 37.6 44.7 65.7 68.7 52.4 50.0 52.7 57.3 36.9 44.0 44.5 67.4 69.3 71.4 43.2 51.4 41.6 61.6 74.0 66.5 44.2 9.0 42.4 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 Current Planning Land Use Decisions With Prior Notice Average Days To Complete Target - 45 Days Performance Measure: Issue all administrative decisions with notice within 45 days of completed application. 23.3 22.4 16.6 17.0 21.2 17.3 12.5 20.1 22.0 26.5 15.2 21.5 15.3 9.0 10.0 11.3 22.2 23.4 19.0 28.3 18.9 10.4 23.4 58.2 68.3 19.7 13.3 22.6 40.7 39.1 53.1 32.5 36.0 44.2 26.0 39.9 29.0 22.5 23.8 15.5 28.4 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 Current Planning Land Use Decision Without Prior Notice Average Days To Complete Performance Measure: Issue all administrative decisions without notice within 21 days of completed application.