HomeMy WebLinkAbout2024 - Performance Measures - SeptemberTarget Actual Result
Department Wide
Complete new home permit process within an average 30 business days from application acceptance to ready-to-issue. < 30 days
113.6 days
< 35 days 9.7 days
Coordinated Services
Achieve an average turnaround time of 4 business days or fewer for permit ready-to-issue status. < 4 days 5.5 days
Code Enforcement
Achieve an average adjudication time of 150 business days or fewer from the date of case assignment to the date of adjudication. <150 days 84 days
Building Safety
Achieve an average turnaround time of 8 - 10 business days for building plan reviews, ensuring compliance with or exceeding state requirements. < 10 days
25.5 days
8 to 12 stops 10 days
Achieve 90% to 100% of inspections completed the same day as requested. 90% to 100% 98.0%
Onsite Wastewater
Achieve the issuance of new onsite septic system permits within 12 business days following the submission of a completed application. < 12 days 18.9 days
Achieve 90% to 100% of pre-cover inspections completed the same day as requested. 90% to 100% 96.9%
Current Planning
45 days 66.7 days
21 days 34.6 days
Legend
Achieved Objective
Within Range of Objective
Missed Objective
Achieve an average 8-12 inspection stops per business day to provide quality service.
Issue all administrative decisions with notice within 45 business days following the submission of a completed application.
Issue all administrative decisions without notice within 21 business days following the submission of a completed application.
Deschutes County Community Development
Performance Management Quarterly Report
Quarter Ended September 2024
Complete commercial structural permit process within an average 35 business days from application acceptance to ready-to-issue.
Objective
78.7
86.3 88.5
94.4
74.2
95.8
36.2
39.0
44.0 45.7
59.8
69.7
113.6
0.0
20.0
40.0
60.0
80.0
100.0
120.0
Single Family Dwelling Permits
Number of Days from Application Acceptance until Ready-to-Issue
# of Days from Acceptance to Ready to Issue Target - 30 Days
Performance Measure: Complete new home permit process within an average 30 business days from application acceptance to ready-to-issue. January 2023 through December 2023, data excludes time permits are pended waiting for applicant response.
22.1
12.9
19.9
31.5
35.6
61.9
42.1
31.4
4.8
14.7 10.1
9.7
0
10
20
30
40
50
60
70
Commercial Structural Permits
Number of Days from Application Acceptance to Ready-to-Issue
# of Days from Acceptance to Ready to Issue (in days)Target - 35 Days
Performance Measure: Complete commercial permit process within an average 35 business days from application to ready-to-issue.
1.8
2.2
1.8
2.5
1.9 1.9
0.7
0.0 0.0
0.9
1.2
3.2
5.5
0
1
2
3
4
5
6
Coordinated Services
Building Permit Ready-to-Issue Turnaround Time
Ready to Issue Turnaround Target Goal - 4 Days
Performance Measure: Achieve an average turnaround time of 4 business days or fewer for permit ready-to-issue status.
Corrupt data March -September 2023
84
1000.0%
3000.0%
5000.0%
7000.0%
9000.0%
11000.0%
13000.0%
15000.0%
17000.0%
19000.0%
Code Enforcement
Average Number of Business Days to Adjudicate Cases
Number of Days to Adjudicate Target High - 150 days
Performance Measure: Achieve an average adjudication time of 150 business days or fewer from the date of case assignment to the date of adjudication.
New performance measure, effective July 1, 2024
26.8
20.6
8.3
19.8
35.9
40.7
23.8
30.0
45.4
42.3
16.0
17.6
25.5
0
5
10
15
20
25
30
35
40
45
50
Building Safety
Residential Plan Review Turnaround in Business Days
Res Plan Review Turnaround Time in Days Target Low - 8 Days Target High - 10 Days
Performance Measure: Achieve an average turnaround time of 8 - 10 business days for building plan reviews, ensuring complinace with or exceeding state
requirements.
7.9
8.6
7.5
9.5
10.6
9.7
9.3
9.6
9.2 9.3
6.7
8.8
10.0
4
5
6
7
8
9
10
11
12
13
Building Safety
Field Inspector Average Stops per Business Day
Field Insp Ave Stops per Day Target Low - 8 Stops Target High - 12 Stops
PerformanceMeasure: Achieve an average of 8 to 12 inspection stops per business day to provide quality service..
98.0%97.9%98.2%98.2%98.2%97.9%
97.1%97.0%
97.5%
98.7%98.7%98.5%
98.0%
85%
90%
95%
100%
105%
Building Safety
Inspections Completed Same Day as Requested
% Building Insp Completed On Time Target Low - 90%Target High - 100%
Performance Measure: Achieve 90% to 100% of inspections completed on same day as requested.
5.1
9.3
7.0
11.6
10.8
13.8
5.5
7.3
9.8
13.2
11.9
19.7
18.9
0.0
5.0
10.0
15.0
20.0
25.0
Onsite Wastewater
New System Permit Issuance Time
New Sys Permit Issue Time Target - 12 Days
Performance Measure: Achieve the issuance of new onsite septic system permits within 12 business days following the submission of a completed
application.
100.0%
98.1%
100.0%
96.8%
98.6%
95.2%
100.0%100.0%
97.2%
100.0%100.0%
93.3%
96.9%
75%
80%
85%
90%
95%
100%
105%
Onsite Wastewater
Pre-cover Inspections Completed Same Day as Requested
Pre-Cover Insp Completed On Time Target Low - 90%Target High - 100%
Performance Measure: Achieve 90% to 100% of pre-cover inspections completed the same day as requested.
49.3
57.0
49.0
52.0
61.3
51.5
61.6
36.2 37.8
32.8
37.1
56.2
66.7
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Current Planning
Land Use Decisions With Prior Notice
Average Days To Complete Target - 45 Days
Performance Measure: Issue all administrative decisions with notice within 45 business days following the submission of a completed application.
22.1
30.7
33.8 34.1
40.5
36.7
25.1
23.9
28.2
15.7
20.7
24.3
34.6
0.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
45.0
Current Planning
Land Use Decision Without Prior Notice
Average Days To Complete
Performance Measure: Issue all administrative decisions without notice within 21 business days following the submission of completed application.