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HomeMy WebLinkAbout2008-2009 Work Plan & 2007 AccomplishmentsDESCHUTES COUNTY COMMUNITY DEVELOPMENT DEPARTMENT WORK PLAN 2008 - 2009 The Community Development Department mission is to facilitate orderly growth and development in the Deschutes County community through coordinated programs of Land Use Planning, Environmental Health, Building Safety, Code Enforcement, education, and service to the public. Coordinated Services and Administration Building Safety Environmental Health Planning Community Development Department Page 2 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM COORDINATED SERVICES AND ADMINISTRATION DIVISION The Community Development Department (CDD) Coordinated Services and Administration division is managed by Tom Anderson, Director. Operations within this division include satellite offices in Redmond and La Pine as well as the main office in Bend. The Administrative Supervisor for Coordinated Services oversees 10 Permit Technicians who serve customers, handle phone calls and process related paperwork in support of each division. In addition, CDD has a Management Analyst, Administrative Analyst, Administrative Supervisor, two Administrative Secretaries and a Secretary who provide support to all divisions. CUSTOMER SERVICE 1. CDD customer service will continue to be the highest priority in FY 2008-09. Management will continually assess customer feedback to ensure that the “front counter” is run efficiently, wait times are minimized and comprehensive and accurate information is provided. CDD’s goal is to improve the overall customer service rating by 1.0% and develop a means to obtain a greater number of customer survey responses. 2. Develop additional improvements to quality customer service, including analysis of determined methods to improve turn around times and decrease customer waiting times. Benchmark other jurisdictions for the best practices. This will include surveys of other jurisdictions and research of existing data. 3. Provide phone coverage Monday through Friday; returning all calls within 24 hours. 4. Continue implementing additional elements to CDD’s scanned image database. In addition to scanning all new files received or generated on a daily basis, and historic Current Planning documents, the next major objective is Long Range Planning files, with particular emphasis on major subdivision/destination resort files. This will not only give staff instant access to historical files, but will potentially further reduce customer office visits by allowing Internet access to the files. The subdivision piece of this project will require a system to be developed that will link subdivided properties to the original parent property and will be one of the focuses of the Webmaster. The Long Range Planning files and other documents not related to specific parcels will require a means in which to categorize and properly identify the document. Modifications to the barcode coversheet for this purpose is currently under development and the Webmaster is working on the retrieval mechanism. 5. Enhance CDD’s strategic technology plan to utilize new internet and other technology for improvements to CDD customer service and operational Community Development Department Page 3 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM efficiency. Field communication will be of special interest to CDD in 2008-09. A field communication application that will allow “real-time” access to the main data for restaurant inspections was successfully piloted in 2007 for Licensed Facilities. Other field communication applications will be explored for Code Enforcement and building/septic inspectors in the future. E-Commerce will be another important aspect of this strategic plan. E-Commerce will focus on online permitting capability, planned for implementation in mid-summer. This will be followed by online payment capability for restaurant renewals by December 2008. 6. Maintain seamless customer service associated with administration of the City of Redmond building program. Although the City continues to work toward developing its own building program, it is important to continue to implement improvements to County service provision as they are identified. Ensure responsiveness to informational requests. The City of Redmond has a fully functioning inspection request phone system as well as a web application with the IVR system. 7. Evaluate the effectiveness of CDD’s permitting system and the need to enhance, modify or terminate certain features within the system to meet current needs and expectations without adversely affecting the original data. CDD will begin researching other permitting systems for eventual migration to a different permitting system sometime within the next 5-8 years. A main focus will be the system currently being purchased by the State of Oregon Building Codes Division. CDD has committed staff to participate in a research and implementation statewide committee. 8. The Records Management Strategic Plan to minimize the volume of hard copy storage of CDD’s records will continue to move forward. The major emphasis of the plan is to minimize hard copy storage while adhering to Oregon Administrative Rules record retention schedules. The plan contains both short and long term objectives. Approved scanning and/or microfilming methods for retaining documents and records will address constraints of limited space and the need to make information available and accessible to staff and customers. As we move forward with the plan and broaden the scope for the types of documents that will be scanned, additional program development or modifications are expected. Our objective is to have 75% of all boxes in the Clerk’s Archive Facility scanned and microfilmed by the end of 2008. 9. Expand customer service by providing wireless Internet access in the lobbies and conference rooms at all CDD office locations. PERSONNEL AND ADMINISTRATION 1. Provide ongoing support to the Building, Environmental Health, and Planning Divisions in the achievement of their work plan objectives. 2. Improve team building and internal CDD communication and training opportunities. Document bimonthly focused training sessions and distribute to Community Development Department Page 4 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM appropriate staff. Provide more ongoing training opportunities to the Permit Technicians and provide customer service coaching. 3. Implement basic cross training classes for enhanced mutual coordination of CDD divisions among staff (i.e. train inspectors to better understand land use parameters; planners to better understand the building code, etc.). This effort should make the services of CDD seamless from the customer’s perspective and help ensure that the customer is receiving the most complete information possible. 4. In addition to ongoing facility inspections and accident investigations, the primary objective of the CDD Safety Committee will be to fully implement the components of the finalized Emergency Action Plan. The goal for 2008-09 is to implement “Prevention of Violence in the Workplace”, County Policy HR-9. The Committee will continue to work with Risk Management and other Departments as appropriate to insure the safety of staff and customers. The Committee is committed to maintaining CDD’s exemplary safety record while complying with all applicable Occupational Safety and Health Administration (OSHA) regulations. 5. CDD will continually evaluate space at the Bend and satellite facilities to best accommodate the changing needs of staff and business operations, at the lowest cost and with the least amount of disruption. CODE ENFORCEMENT The Code Enforcement program consists of two Code Enforcement Technicians working in coordination with law enforcement personnel from the Sheriff’s Department, supported by CDD management and the CDD operating divisions. Code Enforcement is responsible for investigating code violation complaints associated with the building, land use, environmental health and solid waste codes, with the overriding goal of achieving voluntary compliance. 1. Continue to implement a monthly statistical reporting system. Through frequent statistical analysis, areas which require improvement will be identified and appropriate steps will be taken to correct problems. The objective is to maximize program efficiency by reducing the length of time cases remain open. 2. Survey other code enforcement jurisdictions and incorporate innovative practices where appropriate. Efforts will include additional involvement with the State level Oregon Code Enforcement Association (OCEA) as well as the OCEA Central Oregon Chapter, including conference participation and networking. 3. Continue thorough review of the Code Enforcement Procedures Manual, including input from the Board of Commissioners, and update those sections to reflect current practices, delete those no longer appropriate, and add provisions for updated objectives. 4. Investigate a proactive means of identifying potential code violations, including follow-up investigation on conditional use approvals and confirmation of Community Development Department Page 5 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM compliant use of structures granted agricultural exemption. Specific emphasis will also continue on verification of replaced dwelling and medical hardship dwelling removed. 5. Continue to work with the Legal Department on innovative methods of resolving the most serious and difficult code enforcement cases, including injunctions, daily fines and foreclosures. 6. Continue to establish a relationship between CDD Code Enforcement and rural subdivision homeowners associations. Code Enforcement Technicians will make themselves available to speak at stakeholder meetings to share Deschutes County Code Enforcement information and operating procedures. 7. Investigate, develop, and maintain an information packet for vehicle nuisance violations. Procedures and information derived will facilitate case resolution by establishing reasonable removal time frames and documentation of market fluctuations. 8. Propose modifications to the solid waste code to clarify the ability to fence or otherwise screen solid waste as a means to resolve a violation. GEOGRAPHIC INFORMATION SYSTEMS (GIS) In addition to supporting the mapping and geographical analysis needs of each of the operating divisions in CDD, this program’s GIS Analyst/Programmer and GIS Analyst are responsible for the development and maintenance of the County’s digital spatial database and for providing state-of-the-art mapping and data services to local governments, citizens, and businesses. In addition, GIS supports CDD’s customer service applications. Finally the CDD Webmaster performs significant Web site upgrades and enhancements to improve customer communication and internal efficiency. GIS PROJECTS 1. Continue to educate CDD staff on the use of GIS data and products in their work objectives, and identify areas where current or modified GIS capabilities may assist those objectives, including enhanced linkages between the GIS and permit systems. Areas of particular emphasis include: Digitizing Certificates of Satisfactory Completion for Environmental Health Creating Depth to Groundwater Atlas/Maps for Environmental Health Updating the Zoning Atlas for Planning Division/Public Use Digitizing areas covered by Conservation Agreements for Planning and add as a layer in the LAVA application Providing LAVA 5.0 Training and assistance for CDD employees and outside groups as requested Creating GIS Application for Inspection Routing Maintaining and enhancing GIS Metadata on demand Community Development Department Page 6 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 2. Work with Information Technology staff to help design and implement the Data Warehouse and Land Information System for improved access to countywide databases. 3. Provide technical support for personal computers, printers, projectors and computer systems. 4. Provide technical support, including mapping and analysis to the cities of Bend, La Pine, and Sisters for future Urban Growth Boundary (UGB)/Urban Reserve Area (URA) expansions. 5. Convert remaining GIS data/applications from existing GIS formats (coverage/shape files) to ArcGIS Geodatabase format. 6. Convert all existing GIS Map Documents and Project Files for compatibility with new Information Technology SDE GIS Service. 7. Update and enhance the Land Use Tracking System (LUTS) by incorporating and updating the spatial databases contained within LUTS. 8. Incorporate the 2007 U.S. Fish and Wildlife Service (USFWS) National Wetland Inventory (NWI) digital GIS data with CDD’s existing NWI data. Update LUTS with new tabular wetland look-up table for advanced notification of probable properties that contain wetlands or portions thereof. 9. Assist Long Range Planning with mapping and database support for the Destination Resort Remapping Project. Help determine where remapping of the Destination Resort Combining Zone should occur and identify specific areas within the county that meet or exceed the applicable criteria for remapping. 10. Continue to provide GIS support of the South County Groundwater Protection Project. Compile data/reports/technical analysis for Environmental Health/United States Geographic Survey (USGS) Optimization Modeling and potential load reduction scenarios. 11. Work with the Planning Director to integrate the County’s land use GIS databases into the County Code by adopting an ordinance which will adopt one set of data for all internal/external County Information Systems; including, but not limited to GIS, Land Use Tracking System (LUTS), Local Area Virtual Atlas (LAVA), and Deschutes Information Access Line (DIAL). 12. Coordinate Historical Map Collection project. Determine which maps should be included in digital map collection and ensure map naming convention. Prepare maps for access through CDD’s document retrieval system. 13. Create spatial GIS data from CDD’s existing tabular permit databases. 14. Update the Landscape Management Combining Zone. Create new GIS dataset based on newly mapped (cogo’d) parcels, road rights-of-way and rivers. Update LUTS with tabular database when new spatial data is complete. Community Development Department Page 7 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 15. Work with the Transportation Planner, ODOT and TPAU in an effort to complete the update of Deschutes County’s Transportation System Plan. 16. Create pre-printed series of maps that will be provided in PDF on CDD’s Web site. WEB PROJECTS 1. Online Ecommerce Permit Application. Develop online ecommerce application to process simple building permit and septic applications, such as septic renewal, septic replacement, electric, plumbing and mechanical permits. Collect online payment using a credit card processor. Use current Flex web programming software technology for development and secure sockets layer (SSL) certificate for security. 2. Online Ecommerce Restaurant Licensing Renewal Application. Develop online ecommerce site to collect payments over the web for restaurant licensing renewal. 3. Online Exclusive Farm Use (EFU) Research Mapping Application. Upgrade existing desktop Exclusive Farm Use (EFU) application to an online version using Flex web programming software and ArcIMS mapping development software. Maintain same functionality to analyze Exclusive Farm Use (EFU) data and generate maps and reports for Exclusive Farm Use (EFU) research. 4. Online Restaurant Evaluation Report Application. Develop an online reporting application to provide restaurant inspection results to the public, similar to Marion County’s application. 5. Online Ecommerce Food Handler Test Application. Upgrade the current public access food handler application to an online ecommerce food handler certification test / payment system, which the public can access over the internet. This application would be developed with the current Flex web programming technology. 6. Community Development Department Document Retrieval Application Records / Searches. Develop search capabilities for Subdivision documents which will need to be scanned into our system. Also, provide links to the survey image retrieval application. In conjunction with Information Technology staff, develop well-organized counter web applications for each division: planners, permit techs, plan review, building inspectors and environmental health inspectors to retrieve information and maps pertaining to the groups needs. Place all information in one location instead of having to retrieve it from many sources. Develop and implement better, more user-friendly web tools for the Community Development Department staff. 7. Public Access Application Upgrade. Upgrade public access terminal applications to use current technology and be more user-friendly. Provide additional information, which may incorporate functionality of the one-stop shop applications, but focus on the customer instead of staff. Community Development Department Page 8 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 8. Electronic Plan Review Application. Develop application to process building plans online. Developers would submit building plans in digital format online, either by email, or by compact disc (CD). Will need to integrate into current business processes. 9. Mobile Applications. Develop mobile building inspection application to gain access to data and reports for use by the inspectors in the field. Develop mobile license facility inspection application for use outside of wireless area. 10. Update and Reorganize Structured Query Language (SQL) Server Tables. Work with Information Technology and Geographic Information System (GIS) staff to update and reorganize our Community Development Department Structured Query Language (SQL) Server tables. Make available for use in the Data Warehouse. 11. Online Community Development Statistics Dashboard Application. Automate statistics report Community Development Department generates monthly in a Flex dashboard format. This application would include dynamic charts and reports. Community Development Department Structured Query Language (SQL) Server database needs to be updated and reorganized first. 12. Land Use History Documents Application. Automate application to retrieve land use history maps and documents scanned by the Clerk’s office. 13. Internet Usage Reports. Monitor data collected from internet usage reports to determine which areas of the Community Development Department web site should receive the most focus for future enhancement. Community Development Department Page 9 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM BUILDING SAFETY DIVISION The Building Official, Dennis Perkins, 2 Assistant Building Officials, 19 Building Safety Inspectors, and support staff provide construction plan review, consultation and inspection to assure compliance with national and State building specialty codes. Deschutes County's Building Safety Division interprets and enforces the state mandated Building Codes for the people of the community through a process of education and a clear and fair application of the Specialty Codes. The Division provides all of these services to the City of Redmond through a contract and provides various services to Lake, Jefferson and Crook Counties and the State of Oregon Building Codes Division on an “as needed" basis. 1. Continue to maintain 10-day maximum turn around time for all plan reviews. 2. Continue to maintain 24-hour inspection turn around time. 3. Utilize innovations in technology to support the Building Safety Division administration and personnel. Ensure the Interactive Voice Response (IVR) system is being utilized to its capacity Expand the use of the IVR system when needed Implement electronic plan review 4. Create the ability to use e-permitting. Allow customers to obtain certain specific permits via the Internet Study the ability to accept plans via the Internet Participate in the State e-permitting program 5. Evaluate building permit fee methodology. Ensure that building permit fees are directly related to the cost associated with them. Study other ways of calculating building permit fees 6. Continue to participate with the State Building Codes Division in setting up a regional office. Meet with the locally assigned Building Codes Division representative regularly 7. Continue meetings and communication with the Central Oregon Builders Association (COBA) Continue monthly meetings Attend COBA meetings as requested Community Development Department Page 10 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 8. Continue to ensure that all three regional offices stay operational. Staff Adequately Support as needed 9. Meet regularly with the other Building Safety Officials in Central Oregon through the International Code Conference Central Oregon Chapter (ICCCOC) to provide: Code Interpretation Arrange educational opportunities 10. Continue to maintain services as outlined in all Intergovernmental Agreements (IGA) currently in effect with the State of Oregon, Lake, Jefferson and Crook Counties and the City of Redmond. Community Development Department Page 11 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM ENVIRONMENTAL HEALTH DIVISION Provide and promote protection of Public Health and the Environment through education, consultation, and regulation. The Environmental Health Division (EH) provides plan review, consultation and inspection of regulated public facilities (restaurants, pools, tourist facilities, schools and day care centers) and on-site wastewater and dispersal systems. The Division also regulates public water systems to provide safe drinking water and works with the County Health Department on a variety of epidemiology issues. ADMINISTRATION GOAL: Maintain a healthy work environment, which promotes an atmosphere of collaboration, education, and high morale among the Environmental Health staff. Objectives: 1. Cross train staff to provide back-up in pool and spa, water system, facility licensing, and plan review programs. 2. Continue to learn and fine tune the processes required for licensing and tracking all EH functions through our data bases. 3. Develop code enforcement procedures for the newly deputized sanitarians. 4. Continue to update the Web site to provide useful information to the public about EH programs. ON-SITE WASTEWATER TREATMENT Goal: To provide homeowners who are served by On-Site Wastewater Treatment systems with an Operation and Maintenance (O&M) oversight program that is practical and effective. Operation and Maintenance tracking and reporting is mandatory as per OAR 340-71 for Alternative Treatment Technology (ATT), which the County is contracted to regulate. Objectives: 1. Fine tune data base and office processes to efficiently track O&M activities. 2. Develop a plan for follow-up of time of sale transfers and non-compliant systems as required by OAR 71 . Community Development Department Page 12 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 3. Provide fee incentives for homeowners whose systems receive the proper O&M. Goal: Maintain a service turn around average of 10 calendar days for issuance of approximately 1,800 annual permits; 30 calendar days for approximately 500 annual site evaluations; and 2 days for the 2,400 annual field inspections. Objectives: 1. Become more efficient in our permit review and standardize inspection processes. 2. Develop checklists so front counter technicians can help ensure a more efficient operation. Goal: To better communicate with the Department of Environmental Quality (DEQ). Objectives: 1. Amend contract and/or a memorandum of understanding with the DEQ to agree on a process to come to a resolution on several issues. 2. Work with other County on-site administrators to discuss common problems in administrating the On-site program. Goal: To communicate better with our customers Objectives: 1. Design an “easier to read” permit format, which will include standardized inspection procedures. 2. Design an application questionnaire to better understand what the applicant is proposing. 3. Print and mail two newsletters to the installers. 4. Clarify easement procedures by creating an information sheet. 5. Create an information sheet concerning Recreational Vehicle (RV) waste. 6. Research ways to provide treatment and disposal of low volumes of animal enclosure waste and water softener waste, which are not now regulated. Goal: Communicate better with each other. Objectives: 1. Provide two sets of South County water table maps for staff reference. 2. Create a complete book of all Alternative Treatment Technology information. Community Development Department Page 13 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 3. Create a collection of approved product and application information for the Sanitarians quick reference. GROUNDWATER PROTECTION PROGRAM FOR SOUTH DESCHUTES COUNTY Goal: Apply the tools, experience, and information gained from the La Pine National Demonstration Project and the County Regional Problem Solving Project to identify and implement solutions to protect and improve the quality of the sole source of drinking water in South Deschutes County. The grant has expired but contingent on adoption of the Local Rule the following objectives remain. Objectives: 1. Contingent upon adoption and implementation of the Local Rule provide homeowners and installers with updated information about de-nitrifying technologies. 2. Contingent upon adoption and implementation of the Local Rule assist homeowners by individually evaluating lots for the purpose of determining components needed to meet the upgrade requirement of the local ordinance. 3. Contingent upon adoption and implementation of the Local Rule evaluate newly approved technology for de-nitrifying capabilities. 4. Assist planning with “High Groundwater Lot Work Plan” as provided in planning’s work plan. Implement distribution of the Partnership funds created by the Pollution Reduction Credits as directed by the BOCC FOOD SERVICE FACILITIES Goal: To provide operators of food service facilities with the education and tools to protect the public from foodborne illness. Objectives: 1. Educate staff on identifying risk in food handling practices commonly found in food establishments. 2. Allow for one Environmental Health Specialist per year to train and be certified as a Standardized Inspection Officer by the Department of Human Services (DHS) to ensure greater consistency in licensed facility inspections. 3. Design and implement a Web page for access to food inspection reports. 4. Implement on-line food handler training. Community Development Department Page 14 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 5. Perform either self-assessment or baseline survey for the Food and Drug Administration’s (FDA) Voluntary National Food Regulatory Standards Program. 6. Send a newsletter to licensed restaurant and mobile food unit owners annually. 7. Perform 100% of required inspections on all licensed food service establishments. 8. Implement the survey “Foodborne Illness Risk Factors and Public Health Interventions” into each semi-annual restaurant inspection. 9. Improve efficiency and tracking ability of newly built inspection system. POOLS AND SPAS Goal: Provide oversight and education to all public pools and spas operators and to protect the public from water-borne disease. Objectives: 1. Provide clear and detailed handouts to help educate pool and spa operators on troublesome issues regarding pool and spa maintenance. 2. Create an educational approach to routine inspections. 3. Provide EH staff with opportunities to: Gain pool and spa inspection experience Add to the diversity of understanding of pool management and chemical handling through continuing education Learn effective communication methods targeting pool and spa operators 4. Provide educational material to pool operators about changes to the wading pool rules. Investigate the effectiveness of a County ordinance to regulate continuing non-compliers. 5. Ensure Deschutes County representation to any State committee formed to discuss rental housing pool and spa facilities. Community Development Department Page 15 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM DRINKING WATER Goal: Assure all citizens of Deschutes County safe drinking water by implementing and enforcing drinking water standards through efficient technical and regulatory assistance of the 175 public water systems. Objectives: 1. Maintain current level of customer service for public health and drinking water inquiries. 2. Continue to keep the number of Significant Non Complier (SNC) systems to an absolute minimum. 3. Add 47 additional small public water systems to the inventory per the 2008 State contract amendment. 4. Increase sanitary survey rate of 41 per year to keep up with the required increased inspection frequency and the added water systems. 5. Earn 90% or more of Drinking Water State Revolving Fund allocation. 6. Ensure the public receives safe water during temporary events. 7. Train additional staff in the water program. 8. Consult, receive, and review the remaining Emergency Response Plans not yet submitted by 21 water systems. HEALTH DEPARTMENT Goal: To aide the Deschutes County Health Department (DCHD) in their mission to provide public health services to the community. Objectives: 1. Maintain the high level of communication with the DCHD by continuing to attend meetings with them to discuss public health needs and how the Division and DCHD can work together to meet those needs. 2. Assist the DCHD in foodborne illness investigations. 3. Help DCHD and County disaster preparedness teams by becoming a part of the emergency response plans. Community Development Department Page 16 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM PLANNING DIVISION PROVIDING COURTEOUS, TIMELY, AND PROFESSIONAL LAND USE PLANNING SERVICES THROUGH INNOVATIVE, COST-EFFECTIVE, AND COMMUNITY-BASED SOLUTIONS. The Planning Division consists of 17 employees, including an Administrative Secretary under the supervision of the Planning Director, Catherine Morrow. Current Planning is managed by Kevin Harrison, Principal Planner and includes 3 Senior Planners, 4 Associate Planners, and 3 Assistant Planners. Current Planning handles individual land use applications, zoning review and sign-off for building and septic permits and information to the public on all land use related issues. It is also responsible for all addressing and road naming in the rural County. Long Range Planning includes a Principal Planner, 2 Senior Planners, and an Associate Planner. Long Range Planning conducts public involvement to consider land use policy, updates the County Comprehensive Plan and zoning regulations and coordinates with the cities and agencies on planning projects. CUSTOMER SERVICE FOR CURRENT PLANNING PROCESSING CURRENT PLANNING APPLICATIONS 1. Meet 150-day time limits for processing all current planning applications. 2. Issue all administrative decisions for land use actions that require prior notice within 45 days of determination of complete application. 3. Issue all administrative decisions for development actions (sign permits, lot-line adjustments etc.) and land use actions that do not require prior notice (non- visible landscape management and abbreviated Surface Mining Impact Area site plans) within 21 days of determination of complete application (Note: Approximately 1,000 applications are expected in the next fiscal year). 4. Process applicant initiated code amendments to change land use regulations to fix problems, clarify regulations and allow new uses. This averages about 8-10 amendments each year. 5. Process land use applications for the City of La Pine under an Intergovernmental Agreement. Community Development Department Page 17 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM PUBLIC CONTACT Counter duty, phone duty, and appointments. Counter planner available 8 a.m. to 5 p.m., Monday through Friday, except Wednesday (9 a.m. to 5 p.m.). Provide for customer appointments with individual planners as needed. (Note: We expect about 4,500 Planning customers next fiscal year.) Provide phone coverage Monday through Friday; return all calls within 24 hours. MONITORING CONDITIONS OF APPROVAL AND ASSISTING CODE ENFORCEMENT Work with Code Enforcement to respond to code complaints and to monitor conditions of approval for land use permits. ADMINISTRATION 1. Continue cost accounting system for current planning section and analyze data from that system. Information will be used to review fees and to quantify work tasks not directly tied to land use permits. 2. Increase opportunities for customers to access information through use of technology. Areas to explore are: Design and function of the CDD web site Readability of information Monitor “hits” on the CDD web site to determine most popular sites Develop a standardized pre-application process MEASURE 37/MEASURE 49 Work with the County legal department to process measure 37 claims, and participate in Measure 49 appications as required by the State. LONG RANGE PLANNING MAJOR PROJECTS SOUTH COUNTY REGIONAL PROBLEM SOLVING IMPLEMENTATION 1. RED LOT (HIGH GROUNDWATER) WORK PROGRAM Convene local, state, and federal stakeholders to develop a multi-tiered red lot work program. Work program would include: Running the Nitrate Loading Management Model to understand the implications of developing red lots in relation to groundwater quality. Community Development Department Page 18 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM A steering committee, representing diverse civic, local, state and federal organizations will develop a public involvement program, enabling south county residents to discuss the issues related to development of high groundwater lots using onsite wastewater treatment systems or sewer facilities. A public involvement program to assure South County residents have ample opportunities to discuss the implications of red lot development. South county residents, with the steering committee’s participation, will discuss the trade-offs associated with additional nitrogen loading to the aquifer and development impacts to wetlands, flood plain, wildlife habitat, transportation systems, and the wildland-urban interface Analysis of effect on retrofitting costs to current land owners. Evaluating implications of red lot development as it pertains to other elements of the County’s Comprehensive Plan, including Goal 5 Resources (wildlife habitat, wetlands, and riparian habitat), transportation, wildland urban interface, wildfire hazard. Identification of funding mechanisms to pay for strategies to assure the groundwater quality does not exceed safe drinking water standards. Prepare a report to the Planning Commission and Board of County Commissioners discussing the public’s recommendations and draft policies for County Comprehensive Plan. Draft policies will then be carried forward as a subset of Deschutes County’s separate work program to update its Comprehensive Plan. It is anticipated that new policies would embody the role of high groundwater lots and identify appropriate implementation measures. Coordination with the Upper Deschutes Watershed Council, Deschutes Basin Land Trust, Deschutes River Conservancy and County Property Management on management options for County owned land adjacent to Deschutes and Little Deschutes Rivers in the South County. Compile a list of conservation easements for GIS staff to map and ensure that all are part of the scanned property records. 2. WETLAND GRANTS Explore state and federal grant opportunities to help offset the cost of developing a Local Wetland Inventory for the South County. Develop a work program to identify the specific area targeted for a Local Wetland Inventory. Community Development Department Page 19 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 3. WETLAND MANAGEMENT/WILDLAND FUEL TREATMENT Coordinate with the County Forester, Oregon Department of Fish and Wildlife, Oregon Department of State Lands, Oregon Department of Forestry, Oregon State Parks and Recreation Department, and environmental non-government organizations to discuss wildland urban interface issues near wetland and riparian areas. Many areas of the unincorporated county have community wildfire protection plans or state legislation (Senate Bill 360) that give homeowners a framework for minimizing their wildfire risk in wildland urban interface areas. Resolve conflicts between County conditional use requirements in wetland and riparian areas and goal of fuel reduction to prevent wildfire risk. Develop riparian/wetland treatment techniques so they jointly address the fuel load and riparian restoration/enhancement. Propose amendments to County Comprehensive Plan and Deschutes County Code Title 18 to implement agreements. 4. LA PINE NEIGHBORHOOD PLANNING AREA Work with the Oregon Department of Housing and Community Development (OHCD) to develop a plan for affordable housing and other compatible uses on the County owned community facility zoned property. OHCD will develop a request for proposals and/or solicitation of a master developer. Work with the Bend/La Pine School District to adopt an agreement regarding a proposed school site. COMPREHENSIVE PLAN UPDATE 1. Complete the reorganization of the existing Comprehensive Plan in order to make it easier to use and understand as a written and web based document. The update will provide a consistent style and format but will not change any goals or policies. 2. Work with the Board of County Commissioners (Board), the Planning Commission and the public to craft and implement a work program to write a new Comprehensive Plan. The existing Comprehensive Plan was written in 1979 and has been updated in a piecemeal fashion since that time. The three main areas needing attention are: Working with the public to determine their vision for future development and conservation Obtaining updated data to establish existing conditions. Examining the existing goals and policies to determine if they are taking us where we want to go Community Development Department Page 20 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 3. A new plan will provide a blueprint for the future, incorporating not only the changes that have already occurred in the County, but also coordinating with the changes from Measure 49 and the State Task Force on Land Use. A new plan will incorporate other planning efforts, such as the Transportation System Plan (TSP) update or the Bend Urban Growth Boundary work. This would be a multi- year project and could start with the following elements: Analyze staffing and consulting needs – May include working with the Trust for Public Lands for a vision, if park districts and Cities will contribute. Investigate possible funding options Work with the Board to create a public committee to oversee the process (possibly the Planning Commission) Work with the Board to create a work plan that includes staffing, financing and a timeline Identify the major work plan tasks, such as the public input process, needed technical research and formatting/writing of the new or revised comprehensive plan Work with the public committee to create an effective public input process The initial steps could be completed in the first fiscal year and would determine the extent of the future work. DESTINATION RESORT REMAPPING 1. Identify a range of options for a remapping process to be adopted into code. Identify existing conditions. Identify destination resort policy issues. 2. Present options and issues to an informal stakeholder working group for feed back before identifying preferred options to present to Planning Commission and Board of County Commissioners. 3. With Board of County Commissioner’s direction prepare draft comprehensive plan policies and a code for remapping process. Policy and code amendments could be taken to public hearing or included as part of the Comprehensive Plan Update. Community Development Department Page 21 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM TRANSPORTATION 1. Provide comments and expertise to current planning staff. 2. Participate in the annual County Capital Improvement Plan (CIP) process. 3. Develop project scope and development/adoption process and schedule for an update of the 1998 County Transportation System Plan (TSP). Update will be funded in-house or positioned to be at least partially funded from a 2007 State Transportation and Growth Management (TGM) grant. 4. Coordinate with the Road Department to explore alternative funding sources for transportation improvements, including System Development Charges (SDC). Develop alternatives for the Board to consider. 5. Work with Road Department on planning for 19th Street extension. Amend the TSP to add the extension from the Redmond Urban Growth Boundary (UGB) to the Deschutes Market interchange. 6. Continue work with the County Bicycle and Pedestrian Advisory Committee, including completion of the GIS-based regional bike guide. 7. Coordinate with local, state and federal agencies through the Deschutes County Bicycle and Pedestrian Advisory Committee to develop a regional trail plan. Upon completion of a trail plan, amend the Transportation System Plan (TSP) to include the routes. Also work with the Bicycle and Pedestrian Advisory Committee to develop an online trail guide. 8. Continue to pursue opportunities for grant funding for transportation projects. Prepare and administer grants as needed. 9. Coordinate with the City of Sisters on transportation planning issues as Sisters begins to update its TSP 10. Serve the following committees: Bend Metropolitan Planning Organization Technical Advisory Committee (TAC). Central Oregon Area Commission on Transportation (COACT) TAC. Highway 97/20 Project Technical Advisory Committee. Central Oregon Rail Plan study group. South Redmond Collaborative Group. Community Development Department Page 22 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM CODE AMENDMENTS (LISTED IN ORDER FROM HIGH PRIORITY TO LOW PRIORITY) 1. Process applicant-initiated code amendments. 2. Adopt regulations for mini-storage units in Rural Commercial Zone. (Pending Board approval) 3. Amend the County Code to allow the use of Recreational Vehicles as medical hardship dwellings. 4. Make GIS data the official map for zoning and the Comprehensive Plan. 5. Amend La Pine Neighborhood Planning Area Community Facility Zone to permit townhomes and make setbacks consistent with Residential Center zone. 6. Amend Deschutes County Code to provide authority and standards for lot line adjustments and flag lots. 7. Amend code to incorporate state legislative changes to allow legalization of illegally established parcels. 8. Begin a process to update the goals and policies for Terrebonne. 9. Amend Comprehensive Plan to include coordinated population forecast for La Pine. 10. Change the Land Management (LM) zone sign ordinance to insure that signs in the LM zone are not identical to signs in urban commercial zones. 11. Add standards and criteria that require defensible space for wildfire protection. 12. Complete other code amendments as staff time permits. Staff maintains a list of proposed code amendments. PUBLIC INVOLVEMENT 1. Continue creating and updating CDD web sites that provide information on specific planning-related programs and opportunities for public participation. 2. Monitor State Task Force work on the review of the State planning program (the “Big Look”). Keep planning staff, the Planning Commission and the public informed and engaged. 3. Staff the Planning Commission – the designated public involvement committee Recruitment and training of new commissioners as needed. Coordination of schedule and packet preparation. Complete the 2007 Community Involvement Report and submit it to the Community Development Department Page 23 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM State Citizen Involvement Advisory Committee. Provide opportunities for the Planning Commission to host land use related seminars. 4. Explore the potential for conducting polling and public surveys through County web page or media outlets such as TV, radio and print. COORDINATION WITH OTHER JURISDICTIONS AND AGENCIES BEND PROJECTS 1. Urban Growth Boundary Amendment Collaborate with City to complete UGB amendments. Execute new intergovernmental agreements for urban unincorporated area. Amend County Comprehensive Plan and TSP as a result of Bend’s UGB amendment. Coordinate with the City of Bend and their consultants on master planning the city owned Juniper Ridge property. Amend Deschutes County Code Title 19 so an urban holding zone is effective upon adoption of the UGB. 2. Urban Reserve Area (URA) Upon local adoption of a UGB amendment, reinitiate a URA work program for the City of Bend. Collaborate with city staff to complete URA public facility (water, sewer, transportation) analysis. Provide open forums and public involvement opportunities. Draft findings. Initiate legislative amendments to Comprehensive Plan Transportation System Plan and Title 18. Execute new intergovernmental agreements with City of Bend and special districts affected by a URA. 3. Transportation/Land Use Assist the City of Bend with Safe Routes to School (SR2S) efforts in the Bend-La Pine School District, and County schools (Tumalo Elementary). Participate in Bend Metropolitan Planning Organization Technical Advisory Committee. 4. Demolition Land Fill Site. Coordinate with city to understand city planning goals for the site. Assist County Property Management in preparing a request for proposal for a refinement plan for the site. Assist Property management in obtaining city approval of the refinement plan or rezone. Community Development Department Page 24 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 5. Work with the Bend Metro Park and Recreation District and the City of Bend to implement the Vision Bend 2030 Action Item for an open space park and natural area plan in the greater Bend region. 6. Bend Vision 2030 – Work as needed to coordinate as lead partner on two action items: Regional Trail Plan and Regional Trail Council. REDMOND PROJECTS 1. Urban Growth Assist as requested by the Board of County Commissioners on planning for the County-owned property east of Redmond. Coordinate with Division of State Lands in the planning of their site south of the UGB. 2. Transportation / Land Use Participate in the South Redmond Area Collaborative Planning Group to address transportation and other issues in the Redmond Area, including Pronghorn secondary access. Coordinate with City of Redmond, Oregon Department of Transportation (ODOT), Oregon Department of Land Conservation and Development (DLCD), National Guard, Governor’s Office and BLM. Participate in Highway 97 Redmond to Deschutes Junction refinement plan (includes Quarry interchange). Assist Redmond in addressing and street administration. SISTERS PROJECTS 1. Urban Growth Coordinate with City as needed for any UGB amendments. Process city initiated application for fire station/training facility. 2. Transportation / Land Use Work with City of Sisters and ODOT on alternative routes (bypass). LA PINE PROJECTS 1. Work with the La Pine City Council to implement provisions in intergovernmental agreements regarding planning services for processing current planning applications in La Pine. 2. Coordinate with La Pine on Portland State University, Population Research Center’s 2008 Housing Unit and Population Questionnaire. Community Development Department Page 25 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM 3. Work with La Pine to prepare and amendment to the County Comprehensive Plan to establish a coordinated population forecast for city. 4. Coordinate with La Pine in their development of a comprehensive plan. ODOT / BLM / USFS PROJECTS 1. Participate in ODOT funded refinement planning projects for Highway 97 and Highway 20. These projects may include planning for the Quarry Road interchanges and the Wickiup Junction interchange or bypass. 2. Coordinate road issues with BLM and USFS for urban interface plans. OTHER PROJECTS HISTORIC 1. Provide staff to the Historic Landmarks commission for any county related applications or policy issues. 2. Correct the Comprehensive Plan list of historic resources. 3. Complete amendment to Comprehensive Plan for HLA-05-04 Walker Ranch archeological and historic site. POPULATION 1. Portland State University, Population Research Center’s 2008 Housing Unit and Population Questionnaire Coordinate with Assessor’s Office Submit questionnaire to Portland State University in Fall 2008 2. US Census Assist as requested the Information Technology Department regarding the Local Update of Census Addressing Assist geographic information system staff regarding annual annexation updates in Deschutes County 3. Work with La Pine to develop a Coordinated Population forecast for La Pine and an amendment to the County coordinated forecast. Community Development Department Page 26 of 26 Work Plan FY 2008-09 11/15/2013 11:51 AM ADMINISTRATIVE PROJECTS 1. Convert CDD Archive materials to electronic format and microfilm. 2. Establish a pre-application process for land-use applications. 3. Develop an educational handout for all land owners in wetlands or flood plain. Coordinate with FEMA and Division of State Lands. 4. Coordinate with the Environmental Health and Building and Safety Divisions for expediting zoning confirmation of building permits. 5. Establish a procedure and process for verifying and amending GIS zoning data. MISCELLANEOUS PROJECTS: 1. Continue to assist the public in the process of forming Restricted Firearm Districts. 2. Provide addresses as required by County Code. Work with Project Wildfire and local fire departments to change road names as needed. 3. Coordinate with Information Technology (IT) and the Assessor’s Office to ensure reliability of situs addressing data layer. Review list (2,100) of unaddressed properties. 4. Administer programs, policies and procedures associated with the processing of Measure 37 and Measure 49 claims. 5. In coordination with County Legal Counsel and Property Management, identify County owned property suitable for auction. 6. Continue to monitor the effectiveness of the solar setback requirements to meet energy conservation goals. Other Committee Assignments: Association of Oregon Planning Directors Commute Options Working Group Deschutes County Bicycle and Pedestrian Advisory Committee Deschutes Mitigation and Enhancement Committee Project Wildfire Provisional Advisory Committee Safety Committee Planning representative on regional water planning discussions, headed by irrigation districts, Central Oregon Intergovernmental Council, Oregon Consensus, etc. Deschutes County Community Development Department Accomplishments – Year 2007 The Community Development Department mission is to facilitate orderly growth and development in the Deschutes County community through coordinated programs of Planning, Environmental Health, Building Safety, Code Enforcement, education, and service to the public. ♦ Coordinated Services and Administration ♦ Code Enforcement ♦ Geographic Information Systems (GIS) ♦ Building and Safety ♦ Environmental Health ♦ Planning Community Development Department Page 2 of 20 Accomplishments 2007 6/1/2021 1:29 PM COORDINATED SERVICES AND ADMINISTRATION The Community Development Department (CDD) operations are managed by Tom Anderson, Director. This includes satellite offices in Redmond and La Pine as well as the main office in Bend. The Administrative Supervisor for Coordinated Services oversees 10 Permit Technicians who serve customers, handle phone calls and process related paperwork in support of each division. In addition, CDD has a Management Analyst, Administrative Analyst, Administrative Supervisor, two Administrative Secretaries and a Secretary who provide support to all divisions. CUSTOMER SERVICE Customer surveys collected over 2007 show an increase of 9.61% in average customer satisfaction. Although the increase is due in large part to a drop in average survey scores in 2006 (related to slower turnaround times stemming from staff vacancies), the yearly 4.79 average is the highest recorded since CDD began surveying customers. Surveys revealed that customers were on average more satisfied in every category. Experienced staff, consistent information and improved coordination between the divisions are contributing factors. The implementation of the automated inspection (IVR) system has allowed Permit Technicians to focus more time on processing permits and less on scheduling and posting inspections. Customer Service Questionnaire Statistics # Returned Efficiency Courtesy Knowledge Handouts Processing Time Service Compared to Elsewhere Overall Service Yearly Average July - December 1996 45 4.37 4.75 4.44 4.19 3.81 4.44 4.49 4.36 Calendar Year 1997 155 4.50 4.72 4.48 4.21 3.91 4.21 4.44 4.35 Calendar Year 1998 121 4.58 4.78 4.59 4.02 3.73 4.07 4.29 4.29 Calendar Year 1999 107 4.58 4.65 4.60 4.23 4.17 4.53 4.53 4.47 Calendar Year 2000 78 4.63 4.68 4.59 4.24 4.10 4.39 4.47 4.44 Calendar Year 2001 80 4.80 4.90 4.81 4.47 4.47 4.85 4.78 4.73 Calendar Year 2002 82 4.62 4.79 4.70 4.58 4.39 4.71 4.49 4.61 Community Development Department Page 3 of 20 Accomplishments 2007 6/1/2021 1:29 PM Customer Service Questionnaire Statistics # Returned Efficiency Courtesy Knowledge Handouts Processing Time Service Compared to Elsewhere Overall Service Yearly Average Calendar Year 2003 76 4.62 4.81 4.53 4.38 4.36 4.62 4.73 4.58 Calendar Year 2004 46 4.81 4.94 4.74 4.61 4.61 4.84 4.79 4.76 Calendar Year 2005 55 4.86 4.94 4.71 4.52 4.49 4.92 4.80 4.75 Calendar Year 2006 54 4.31 4.66 4.45 4.51 3.83 4.41 4.40 4.37 Calendar Year 2007 52 4.83 4.85 4.85 4.71 4.60 4.90 4.81 4.79 1. The increased availability of information on the CDD W eb site and improved informational brochures helped to keep customer wait times to a minimum. The average customer waiting time in 2007 was 6.7 minutes, compared to 7 minutes in 2006. However, customer visits in 2007 have decreased from 2006. The decrease in volume of customers can be attributed to the slowing housing market. However, the moderate change in customer wait times can be contributed to the complexity of Measure 37 claims. 2. Enhanced services to the City of Redmond under the Building Safety plan review and inspection program included the implementation of the InterVoice Response (IVR) system to improve customer service. The IVR system automates inspection requests, cancellations, and rescheduling either through the phone system or over the Internet. The system also includes automated inspection result notification within 15 minutes of inspector entry (see #6 below). 3. Continued to provide addressing services to the City of Redmond for a fourth year. The program continues to be successful in relieving the City of the burden and allowing for better coordination of addressing in the County as a whole. The contract will be renewed for a fifth year in 2008. 4. Developed flow charts of the various permit processes and continue to analyze them for additional efficiency improvements. Conducted an extensive study of internal permit flow by mapping the processes used in issuing permits. Flow charts graphically depict the flow of a typical application through each division from the point the customer first applies, to final inspection by Building Safety Inspectors. From this study, several repetitive steps have been eliminated and additional areas for analysis and possible improvement have been identified. Community Development Department Page 4 of 20 Accomplishments 2007 6/1/2021 1:29 PM 5. Continued to manage our strategic plan for maintaining documents and records to comply with Oregon Administrative Rules related to document archiving and to reduce the amount of hard copy documents in storage at the County Archive facility. Plans and records are routinely scanned from in-house files. These documents are transferred to the County Archive facility where they are maintained until the designated destruction date, while all permanent documents continue to be scanned and microfilmed. Approximately 1,000,000 documents were microfilmed, reviewed and stored at the State Archive facility in 2007 and about 35% of the planning documents identified for permanent retention at the County Archive Facility have been scanned and converted to microfilm. 6. CDD has enhanced its strategic technology plan to utilize new Internet and other technology for improvements to customer service and operational efficiency. With the implementation of the IVR system, a number of improvements have been made:  An automated inspection request system has streamlined the process previously used, freeing up staff time from data entry. Customers call into a central number and using a series of menu options, are able to request, cancel and obtain the results of inspections. The system scans the database for updated information and upon request, contacts the customer with the inspection results. The IVR system also allows customers to request, cancel and obtain inspection results on the CDD Web site.  The system enhances communication by giving field personnel access to information in the permitting system. 7. The Technology Team continued to assess the equipment used by staff including computers, software, printers, scanners and audiovisual equipment to ensure that operational needs were met. The team has developed an initial list of projects that will enhance customer service, staff efficiency and internal and external communications. Projects include online permit application processing making data available to inspectors while in the field, an electronic plan review project and review of business processes and procedures. This list will be enhanced or modified to address changing needs and goals of the department. 8. Coordinated Services continued to improve team building, internal communication and training opportunities. Focus Training sessions with other divisions provided an opportunity to discuss and clarify code changes, new policies and procedures, and other topics of timely interest. Additional regular meetings were held to facilitate communication and coordination between divisions. 9. The Safety Committee completed detailed safety inspections of each facility and items requiring modification were corrected. The major accomplishment of the committee was the Evacuation Drill conducted in October 2007. The evacuation drill was successful in that staff evacuated the building in less than three minutes. The Committee reviewed the drill and is making minor corrections to the written policy. This and other safety-related policies that have been initiated continue to be a part of the new employee orientation. Community Development Department Page 5 of 20 Accomplishments 2007 6/1/2021 1:29 PM CODE ENFORCEMENT The Code Enforcement (CE) program consists of two Code Enforcement Technicians, supported by a Law Enforcement Technician from the Sheriff’s Department, management and the operating divisions. Code Enforcement is responsible for investigating code violation complaints with the overriding goal of achieving voluntary compliance. If necessary, Code Enforcement may issue citations for prosecution in circuit court. 2007 Code Enforcement Activity Report CASE TYPE NUMBER OPENED NUMBER CLOSED AVERAGE DAY TURNAROUND* Building 79 52 92 Environmental Health 48 35 66 River 9 3 192 Planning 93 53 96 Lighting 9 7 62 Solid Waste 87 61 109 Total 325 211 94 *Code Enforcement case opened and closed in 2007 calendar year 1. Handled a 27% increase in cases from 2006 to 2007 (256 to 325). 2. Began a new proactive code enforcement program focusing on illegal second dwellings. Initial focus areas included medical hardship verification and replacement dwelling follow-up. 3. Worked with the Sheriff’s office and the Bend and Redmond police chiefs to streamline citation issuance within those cities by deputizing environmental health staff. 4. Worked cooperatively with the Department of State Lands (DSL), Oregon Department of Fish and Wildlife (ODFW), and Oregon Parks and Recreation (OPRD) in resolution of riverfront and wetland land use violations. Continued efforts to develop a joint process for violations in national wetlands. 5. Utilized the experience of new attorneys in the County Legal Department to train and enhance Code Enforcement Technician courtroom effectiveness. 6. Attended Oregon Code Enforcement Association (OCEA) conferences, networking and exchanging information to improve operational procedures and practices. 7. Gave presentations to several county neighborhood associations enhancing a cooperative approach to enforcement issues. Community Development Department Page 6 of 20 Accomplishments 2007 6/1/2021 1:29 PM GEOGRAPHIC INFORMATION SYSTEMS (GIS) In addition to supporting mapping and geographical analysis needs of each of the operating divisions, the GIS Analyst/Programmer and GIS Analyst for the program are responsible for the development and maintenance of the County digital spatial database and for providing state-of-the-art mapping and data services to local governments, citizens, and businesses. In addition, a Senior Web Application Developer serves as the webmaster for the CDD web site and coordinates the development of web-based staff and customer service applications. GIS PROJECTS 1. Continued to train employees, both individually and in groups, on the expanded use of the Local Area Virtual Atlas (LAVA) program. 2. Provided exemplary customer service to both internal and external customers. Internal customers received assistance and guidance with regard to in house computers and peripherals. External customers received quality and professional services for their GIS related requests. 3. Worked with the United States Forest Service (USFS) District Ranger and Deschutes County Legal Counsel to modify and update the County No Shooting Areas maps, including data creation, map publication and public distribution. 4. Provided technical support, statistical analysis, and mapping in conjunction with the FCS Group, a consultant for the Deschutes County Transportation Systems Development Charge (SDC) proposal. 5. Completed a major implementation of the 2007 Federal Emergency Management Agency (FEMA) digital flood insurance rate maps (DFIRM). This included implementing new FEMA flood plain data into Deschutes County zoning data and Land Use Tracking System (LUTS). 6. Continued to maintain the zoning layers, including updates and changes, for each of the incorporated cities within Deschutes County. 7. Worked with the Oregon Department of Transportation (ODOT) Transportation Planning Analysis Unit (TPAU) in an effort to create transportation modeling scenarios for the Deschutes County Transportation System Plan. 8. Assisted Long Range planning staff with the Bend Urban Growth Boundary (UGB) and Bend Urban Reserve (BUR) statistical analysis, mapping and public hearing presentation displays. 9. Updated and maintained the GIS Metadata, a summary for all GIS data maintained by CDD for the County GIS program. 10. Completed research, development and integration of remote access to the County computer network via Verizon wireless cellular modem technology, allowing staff to access County computer applications from field locations using the Internet. Community Development Department Page 7 of 20 Accomplishments 2007 6/1/2021 1:29 PM 11. Completed Ballot Measure 37 claims review of legal descriptions and submitted claim documents in conjunction with Deschutes County Planning Division, County Surveyor and County Legal Counsel. 12. Continued to provide GIS support of the South County Groundwater Protection Project. Compiled data, reports, maps, and technical analysis for Environmental Health and the United States Geologic Survey (USGS) Optimization Modeling and potential load reduction scenarios. 13. Worked with Deschutes County Administration to produce technical maps for the South County Advisory Committee selection process. WEB PROJECTS 1. Document Retrieval Application upgrade: The document retrieval application, DevDocs, was redesigned and upgraded using current technology standards such as Coldfusion Flash forms and the Mach II framework. An easier to use Graphical User Interface (GUI) and a new search engine were developed. 2. Online Mailing/Notification Application: Developed a new online web based mailing label application to be used by staff. This was a replacement for an outdated desktop mailing application. This application was built using current Flex web programming software, ArcIMS mapping development software and Structured Query Language (SQL) Server software technologies. 3. Measure 37 Claim Application: Developed a web based measure 37 claims application, which incorporated Geographic Information System (GIS) mapping capabilities. Designed an easy to use Graphical User Interface (GUI) for our customers, built with Flex and ArcIMS software technologies. Automated updating SQL Server database from maintained Land Use Tracking System (LUTS) tables. 4. Internet Site Redesign and Reorganization: Completely redesigned and reorganized the department internet site inside the Farcry content management system, which made the site much more user friendly for customers. Designed specific Realtor, Developer, Builder, Property Owner, Restaurant Owner and New User sections and expanded the information center. Upgraded with Coldfusion Flash forms web programming software and Flash movie technology. 5. Staff Report Comments Report: Developed a report for internal staff to access the staff comments online through Local Area Virtual Atlas (LAVA). 6. Road Access Permit Report: Developed an effective report incorporating Geographic Information System (GIS) mapping, which contains current map and road information for road access permit purposes. Built with Flex web programming software and ArcIMS mapping development software technologies. 7. Web Support Staff: Continued to provide support to staff with web problems or issues. Also continued to help staff with publishing data to the CDD Web site. Community Development Department Page 8 of 20 Accomplishments 2007 6/1/2021 1:29 PM BUILDING SAFETY The Building Official, Dennis Perkins, 2 Assistant Building Officials, 19 Building Safety Inspectors, and support staff provide construction plan review, consultation and inspection to assure compliance with national and State building specialty codes. Deschutes County's Building Safety Division interprets and enforces the state mandated Building Codes for the people of the community through a process of education and a clear and fair application of the Specialty Codes. The Division provides all of these services to the City of Redmond through a contract and provides various services to Lake, Jefferson and Crook Counties and the State of Oregon Building Codes Division on an “as needed" basis. 1. The goal to complete all inspection requests within 24 hours has generally been accomplished. In those rare instances where this goal could not be met, missed inspections were given priority and were done the next working day. In order to maintain this goal, the division hired one temporary employee. 2. The division successfully network ed with the State Fire Marshall and eight local fire departments over the past year. An agreement was reached pertaining to coordination and efficiency in fire code integration with building plan review and inspection. 3. The division was able to respond to all requests from neighboring jurisdictions for support through existing intergovernmental agreements. 4. Support of the City of Redmond to keep their operations plan in compliance with the State of Oregon Building Codes Division has been successful. The City hired a Building Official and two plans examiners for commercial and residential plan review; however, the Deschutes County Building Safety Division continues to provide building inspection services. 5. The division succeeded in achieving better consistency in commercial structure permitting and plan review. This will be a continuing objective in the coming year. 6. The Interactive Voice Response (IVR) permitting system, continued to provide improved customer service in the streamlining of building inspection requests and scheduling. 7. The division provided internship training for displaced workers through Portland Community College. 8. Our efforts to work with the Central Oregon Builders Association (COBA) and the Central Oregon Association of Realtors (COAR) continue:  Maintained monthly meetings  Available as needed for the Master Builder Certification process  Staffed a booth at the Spring Home Garden Show Community Development Department Page 9 of 20 Accomplishments 2007 6/1/2021 1:29 PM ENVIRONMENTAL HEALTH Provide and promote protection of Public Health and the Environment through education, consultation, and regulation. The Environmental Health Division (EH) provides plan review, consultation and inspection of regulated public facilities (restaurants, pools, tourist facilities, schools and child care centers) and on-site wastewater and dispersal systems. The Division also regulates public water systems to provide safe drinking water and works with the County Health Department on a variety of epidemiology programs and issues. In addition, EH is engaged in the proactive pursuit of protection of the Groundwater in South County through grant funding. A staff of eleven provides this range of services. ON-SITE WASTEWATER TREATMENT 1. Assessed 315 sites for feasibility for on-site wastewater treatment and dispersal systems. Issued 1,772 permits and authorizations for new and existing on-site treatment and dispersal systems. 2. Performed 1,880 inspections to ensure proper siting, installation or abandonment of on-site wastewater treatment and dispersal systems. 3. Permitted and inspected the replacement of 10 substandard trench systems with the best available treatment systems under the new upgrade policy. These were systems located in high groundwater level areas and the drain fields discharged directly to groundwater at times. 4. Helped facilitate the abandonment of 5 sewage drill holes. 5. Developed a tracking system and started the annual reporting process for the 112 septic systems requiring annual reporting per OAR 340-71. 6. Met with providers to ensure that a good quality of sand is used for sand filters. GROUNDWATER PROTECTION PROGRAM FOR SOUTH DESCHUTES COUNTY 1. Continued to support the Board of County Commissioners during their fact- finding phase following public hearings on the proposed rule for on-site system upgrades. Support included responding to requests for information from the Board and the public and updating public information materials, including the project web site. 2. Identified the steps needed to implement the County Code amendments in the event the Board of County Commissioners chooses to adopt the proposed rule. Community Development Department Page 10 of 20 Accomplishments 2007 6/1/2021 1:29 PM 3. Received the final report for the groundwater study and hydrologic model from the USGS entitled, “Evaluation of Approaches for Management Nitrate Loading from On-Site Wastewater Systems near La Pine, Oregon.” 4. Completed and closed the US EPA grant for the groundwater/surface water interaction study in cooperation with the USGS. The report is entitled, “Ground Water Redox Zonation near La Pine, Oregon: Relation to River Position within the Aquifer-Riparian Zone Continuum.” 5. Submitted the grant required Quarterly Reports to the Environmental Protection Agency (EPA). FOOD INSPECTION PROTECTION PROGRAM 1. Performed 1,850 Inspections on restaurants, temporary food booths, mobile food units, commissaries, warehouses, and bed and breakfasts. 2. Provided plan review for 85 new or remodeled restaurants. 3. Tested 1,325 food handlers using the in-house computer system. 4. Integrated a new Environmental Health Specialist into the EH team. 5. Taught 5 Food Handler classes in the community, including two in the Bend-La Pine School District, and one at Mt. Bachelor. 6. Converted from the State DHS database system to Verizon/Accuterm database, which provides “real time” data. 7. Featured an EH representative on KOHD TV to discuss safe food handling practices, food borne illness prevention, and the Environmental Health Specialist’s role in conducting routine restaurant inspections. DRINKING WATER PROGRAM 1. Conducted 30 sanitary surveys (comprehensive inspections of public water systems to identify potential hazards to water quality). Followed up on 10 deficient surveys. 2. Continued immediate response time and investigation of 31 water quality alerts associated with bacteriological and/or chemical contamination. 3. Responded to and resolved 3 significant non-compliers (systems not meeting EPA drinking water standards). 4. Continued to provide professional technical and regulatory assistance to 185 public water systems in Deschutes County. 5. Earned 89% of the Drinking Water State Revolving Fund allocation. Community Development Department Page 11 of 20 Accomplishments 2007 6/1/2021 1:29 PM 6. Maintained a high level of customer service and assistance for private well owners and non-public water systems in the tri-county area. 7. Hosted the annual Small Groundwater System Operators course for 60 participants from 6 counties. EPIDEMIOLOGY 1. Continued communication with the Health Department (DCHD), including participation on the interview panel during their recruitment for an Epidemiologist. 2. The Division received and responded to 128 food borne illness reports and/or complaints from the public. 3. Veterinarians reported 20 animal bite incidents and animal control officers reported over 130 animal bite incidents to the Division. Each report required a call to the bite victim, the animal owner (to verify quarantine procedures) and/or return calls to the veterinarians by EH staff. 4. Performed an investigation of a confirmed Norwalk-like Gastroenteritis outbreak at a detention facility. Also performed investigative work on a confirmed E.coli outbreak involving ground beef purchased from local grocery stores. 5. Assembled and distributed educational material on mold control, hazards and proper abatement. Provided referrals on many other environmental concerns such as indoor air contamination, blue-green algae and others, in response to over 100 telephone inquiries from citizens. 6. The Division continues to provide these valuable public health investigation services without collecting fees from the general public to offset the commitment of staff resources on these projects. This part of the Division work is subsidized by fees collected in the licensed facilities programs. POOLS, SPAS, AND TOURIST FACILITIES 1. Performed 388 pool and spa inspections. 2. Performed inspections of 50 tourist accommodations. 3. Reviewed 7 pool/spa plans. Community Development Department Page 12 of 20 Accomplishments 2007 6/1/2021 1:29 PM SCHOOLS 1. Conducted 102 National School Lunch Program inspections for several school districts serving over 19,000 students per day. 2. Continued development and pre-implementation of written Hazard Analysis and Critical Control Point (HACCP) plans and Standard Operating Procedures in response to new United States Department of Agriculture (USDA) rules. 3. Conducted 12 summer lunch programs, 11 residential institutions and 7 head start programs. CHILDCARE 1. Performed 100% of inspections for 70 licensed child care facilities. 2. Implemented a plan to ensure proper safeguards from on-site systems and wells for private child-care and residential treatment facilities. Community Development Department Page 13 of 20 Accomplishments 2007 6/1/2021 1:29 PM PLANNING PROVIDING COURTEOUS, TIMELY, AND PROFESSIONAL LAND USE PLANNING SERVICES THROUGH INNOVATIVE, COST-EFFECTIVE, AND COMMUNITY-BASED SOLUTIONS. The Planning Division consists of 17 employees, including an Administrative Secretary under the supervision of the Planning Director, Catherine Morrow. Current Planning is managed by Kevin Harrison, Principal Planner and includes 3 Senior Planners, 4 Associate Planners and 3 Assistant Planners. Current Planning handles individual land use applications, zoning review, sign-off for building and septic permits and information to the public on all land use related issues. It is also responsible for all addressing and road naming in the rural County. Long Range Planning includes a Principal Planner, 2 Senior Planners, and an Associate Planner. Long Range Planning conducts public involvement to consider land use policy, updates the County Comprehensive Plan and zoning regulations and coordinates with the cities and agencies on planning projects. CUSTOMER SERVICE CURRENT PLANNING 1. Current Planning received 985 land use applications in the year 2007. This compares with 1,090 applications for the year 2006, a 10% decrease, and 957 in 2005. 2. There were 21 appeals filed in the year 2007. This compares with 12 appeals in the year 2006, a 75% increase, and 19 appeals in 2005. 3. There were 80 applications reviewed by the County hearings officers in the year 2007. This compares with 46 in 2006 and 48 in 2005. Twelve decisions were appealed to the Board of County Commissioners in 2007. This compares with 7 appeals in 2006, a 71% increase, and 13 appeals in 2005. 4. There were 2 appeals to the Land Use Board of Appeals (LUBA) in 2007. This compares with 6 appeals to LUBA in 2006 and 5 appeals in 2005. 5. Current Planning met with 4,116 customers in 2007. This compares with 5,273 customers in 2006, a 22% decrease, and 5,448 customers in 2005. 6. Received and processed all land use applications for the City of La Pine in accordance with the Intergovernmental Agreement. 7. A primary accomplishment was the successful transition to the new County web site, improving the CDD web site by posting meeting material on the calendar and regularly updating “In the News” items. All Current Planning documents are now scanned and accessible on the Web site. 8. There were three Measure 37 claims filed with the County in 2007. County staff took 73 Measure 37 claims to the Board of County Commissioners for decisions. 9. Hired two new hearing officers and changed compensation procedures. Community Development Department Page 14 of 20 Accomplishments 2007 6/1/2021 1:29 PM PLANNING COMMISSION AND CITIZEN INVOLVEMENT PLANNING COMMISSION: 1. Reviewed and made recommendations on the 2007-2008 Community Development Work Plan. 2. Made recommendations to the Board of County Commissioners on the following text and plan amendments and other items:  4 minor and technical text amendments  The South Deschutes County local rule  A flood plain text amendment  A home occupation text amendment  An amateur radio text amendment  Mini-storage in RC zones text amendment 3. Held public hearings on proposed amendments to the Sunriver Urban Unincorporated Community. 4. In conjunction with staff, completed a Community Involvement Report for 2006 and sent it to the State Citizen Involvement Advisory Committee. 5. Received training from staff on the following:  6 Statewide Planning Goals  Code enforcement procedures  County fire prevention initiatives  Changes in State law affecting Planning Commissioners STAFF: 1. Provided memos and training on 6 Statewide Planning Goals with the Department of Land Conservation and Development (DLCD) and others as guest trainers. 2. Created a web page for pending code amendments for easy access by the public. 3. Monitored the State Task Force on Land Use (The Big Look). 4. Joined Redmond, Bend, DLCD and the Big Look subcommittee in field trips and a round table discussion on growth management issues facing Central Oregon in March 2007. 5. Prepared press releases on controversial topics of discussion to alert the public. Community Development Department Page 15 of 20 Accomplishments 2007 6/1/2021 1:29 PM COORDINATION WITH OTHER JURISDICTIONS AND AGENCIES BEND COORDINATION URBAN GROWTH BOUNDARY (UGB) EXPANSION: 1. Attended weekly interagency meetings with City staff and the Oregon Department of Land Conservation (DLCD). 2. Reviewed the City of Bend economic opportunity analysis and residential lands need analysis and provided written comments. 3. Attended nine Juniper Ridge Master Plan/Bend City Council meetings regarding UGB expansion. 4. Participated in two Bend UGB open houses in April and June 2007. 5. Attended a joint Bend and Deschutes County Planning Commission work session, an Oregon Department of State Lands (Stevens Road Tract Master Plan) meeting. 6. Participated in three joint Bend and Deschutes County Planning Commission UGB expansion public hearings. 7. Attended City Planning Commission UGB work sessions and five technical advisory committee meetings in Fall 2007. BEND URBAN RESERVE AREA (BUR): 1. Developed a work plan outlining the BUR work program and received $5,000 reimbursement from the City of Bend to offset GIS costs. 2. Coordinated with special districts (Bend-La Pine School District, Irrigation Districts, Bend Parks and Recreation District, Rural Fire Protection District) regarding Urban Reserve Area agreements. 3. Prepared BUR findings and source documents, updated the CDD W eb site and provided Oregon Department of Land Conservation and Development 45-day notice and Measure 56-notice. 4. Presented a staff report for a joint public hearing regarding the Bend Urban Reserve Area with the City and County Planning Commissions. 5. Based on public testimony, staff recommended withdrawing the urban reserve proposal until the UGB expansion is resolved. The planning commissions unanimously approved the recommendation. Community Development Department Page 16 of 20 Accomplishments 2007 6/1/2021 1:29 PM REDMOND COORDINATION  Board of County Commissioners and the Redmond City Council adopted a new Joint Management Agreement for the Redmond UGB (May 2007) . LA PINE COORDINATION  Coordinated with La Pine on the Portland State University, Population Research Center, 2007 Housing Unit and Population Questionnaire.  Held a coordination meeting with all CDD Managers and the La Pine City Manager. GRANTS 1. ENVIRONMENTAL PROTECTION AGENCY (EPA) - CAPACITY BUILDING GRANT:  Submitted $500,000 grant proposal for an EPA Capacity Building Grant.  Coordinated with the Washington D.C. Congressional delegation, the Confederated Tribes, Deschutes Resources Conservancy, Upper Deschutes Watershed Council, Bend/La Pine School District, EPA-Region 10, Irrigation Districts, Oregon Water Resources Department, City of Bend, and other stakeholders to receive their formal support. 2. OREGON DEPARTMENT OF LAND CONSERVATION AND DEVELOPMENT (DLCD) TECHNICAL ASSISTANCE GRANT:  Submitted a $52,000 technical assistance grant proposal to DLCD in December 2007. The grant is for facilitators to assist the South County financial assistance committee and a High Groundwater lot program, which will include a steering committee and a broad based public involvement process. 3. OREGON DEPARTMENT OF TRANSPORTATION (ODOT): TRANSPORTATION GROWTH MANAGEMENT GRANT:  Awarded a $100,000 grant to update the Deschutes County Transportation System Plan. 4. LA PINE NEW NEIGHBORHOOD FUEL TREATMENT (NATIONAL FIRE PLAN GRANT):  Coordinated with the Finance Department and initiated the final reimbursement with the Bureau of Land Management in February 2007. 5. GROUNDWATER PROTECTION PROGRAM (FEDERAL EPA):  Received grant reimbursements from EPA: $68,839 (May 2007), $75,292.67 (July 2007), $26,183.41 (October 2007). Community Development Department Page 17 of 20 Accomplishments 2007 6/1/2021 1:29 PM  Requested a 12-month grant extension in May 2007. 6. WATER QUALITY COOPERATIVE GRANT (FEDERAL USGS):  Initiated a request for a 3-month extension in May 2007.  Report published in November 2007. Submitted final performance report and final finance report to EPA in December 2007. PROJECTS SOUTH COUNTY GROUNDWATER PROTECTION PROJECT 1. Held a series of public information meetings and open houses to discuss the County groundwater protection program and the development of a Local Rule. 2. Coordinated with Oregon Department of Environmental Quality to develop a local rule and Memorandum of Understanding for the South County. 3. Organized and attended two Technical Advisory Committee meetings prior to the Board of County Commissioner public hearing. 4. Contributed to upcoming Board meeting logistics and attended three public hearings on Local Rule in March 2007. 5. Attended and participated in an Oregon Environmental Quality Commission town hall forum in Bend in April 2007. OTHER 1. Continued tracking of destination resorts to ensure they are meeting the required housing ratio. 2. Destination Resort PowerPoint Presentations  The State Task Force on Land Use Planning (Big Look)  The WA/OR American Planning Association conference in Tacoma 3. Deschutes Steelhead Reintroduction Meetings  Attended two working group meetings with affected local government agencies and irrigation districts  Debriefed the Board, citing an Endangered Species Act memorandum in August 2007 4. 2007 Housing Unit and Population Questionnaire  Coordinated with Assessor’s Office Community Development Department Page 18 of 20 Accomplishments 2007 6/1/2021 1:29 PM  Submitted Questionnaire to Portland State University in August 2007 5. 2007 Census Local Update of Census Addresses (LUCA) Program  Coordinated with Information Technology Department  Mailed complete packet with Board signature to US Census Bureau (Seattle) in September 2007 6. Conference Presentations  2007 Great Northwest Planning Conference Oregon-Washington - Master Planning for Destination Resorts: Impacts, Costs and Benefits and City/County Partnerships in Growth Management.  Oregon Planning Institute (2007) - Broadening Public Support to Protect the Future.  International Association for Public Information - Adopting a Local Water Quality protection rule.  City Club of Bend – Saving the Golden Goose CODE AMENDMENTS STAFF INITIATED: 1. Home Occupation Code to reflect experience with implementation of the existing code. 2. Traffic Study requirements added to site plan review. 3. Mini-storage regulations in Rural Commercial zones (pending Board adoption). 4. Forest 1 and Forest 2 zones to conform to state rules (State statute change). 5. Wetland regulations to allow regular maintenance of existing roads without conditional use permit. 6. Flood Plain Zone to comply with federal (FEMA) requirements. APPLICANT INITIATED: 1. Destination Resort provisions in Title 18. Planning Commission public Hearing, 9 Board work sessions, Board public hearing and adoption in November 2007. 2. Amateur radio facility regulations submitted and withdrawn after planning commission hearing. Staff presented Planning Commission recommendation to Board. Board decision pending. Community Development Department Page 19 of 20 Accomplishments 2007 6/1/2021 1:29 PM 3. Sunriver Urban Unincorporated Community provisions to add a new Town Center district. Pending Board hearing. 4. Cluster development provisions to except certain development standards when a cluster development (Aspen Lakes) converts to a destination resort (not completed). 5. Farm stand provisions in Title 19, UAR-10 Zone (application pending). COMPREHENSIVE PLAN UPDATE: 1. Established a format for the Comprehensive Plan tune up with the Planning Commission. Redrafted most of the plan without amending any goals or policies. 2. Completed the initial scoping of the work plan including public involvement for the Comprehensive Plan update using the tune up plan as a starting document. TRANSPORTATION PLANNING 1. Maintained the CDD Web site related to long range planning and transportation planning issues. 2. Prepared a work plan for the Transportation System Plan (TSP) update funded by ODOT/DLCD Transportation Growth Management grant. 3. Coordinated with the Bureau of Land Management and the County Road Department on the environmental process to identify a footprint for 19th Street between southern Redmond and Deschutes Junction. 4. Participated in ODOT-funded refinement planning projects for Highway 97. These projects included:  US97/US20 Refinement Plan (Bend area)  Wickiup Junction interchange or bypass 5. Coordinated with the Department of State Lands on the master planning of a Bureau of Land Management property south of the County Fairgrounds (part of South Redmond Collaborative Group). 6. Worked with the County Bicycle and Pedestrian Advisory Committee, including completion of the GIS-based regional bike guide (road routes), County Trails Plan and W eb site upgrades. 7. Worked with the City of Bend on projects relating to UGB expansions and designation of Urban Reserve Areas. 8. Worked with the City of Redmond on the update of their Transportation System Plan with emphasis on 19th Street. Community Development Department Page 20 of 20 Accomplishments 2007 6/1/2021 1:29 PM 10. Worked with the City of Sisters on the update of their TSP, especially as it pertains to potential alternate routes around Sisters. COMMITTEE ASSIGNMENTS TRANSPORTATION RELATED COMMITTEES:  Bend Metropolitan Planning Organization Technical Advisory Committee.  South Redmond Area Collaborative Planning Group to address transportation issues, including 19th Street and Pronghorn secondary access.  La Pine Transportation Advisory Committee.  Commute Options Working Group  Deschutes County Bicycle and Pedestrian Advisory Committee  Oregon Solutions Deschutes County Transportation Coordination Project  Central Oregon Transportation Advisory Committee Rail Plan Technical Committee  ODOT N. 97 Technical Management Team  City of Bend 97/Cooley Mid-Term Solution Technical Advisory Committee  Transportation System Planning Guideline update, Local Jurisdictions Committee  City of Sisters TSP Technical Advisory Committee OTHER COMMITTEES: Project Wildfire  Participated in Monthly Meetings Deschutes River Mitigation and Enhancement Committee  Attended monthly meetings as Secretary  Draft monthly minutes Provisional Advisory Committee  Attended quarterly meetings  Attend PAC subcommittee/working group addressing Trail Management on the two national forests (Deschutes/Ochoco, and Crooked Grasslands) Bend Parks and Recreation District  Participated in Water Trails and Whitewater Play Area Feasibility Study stakeholders meetings Deschutes Basin Water Management Consensus Process Committee  Participated in water resource related discussions Association of Oregon Planning Directors  Participated in monthly meetings Bend 2030  Attended action team and steering committee meetings