HomeMy WebLinkAbout2018-2019 Work Plan & 2017 Annual Report
ANNUAL REPORT AND WORK PLAN
2018-19
117 NW Lafayette Avenue
P.O. Box 6005
Bend, OR 97703
www.deschutes.org/cd
(541) 388-6575
Building Safety
Planning
Environmental Soils
Code Enforcement
Coordinated Services
2
The Community Development Department facilitates orderly growth and development in the Deschutes
County community through coordinated programs of Land Use Planning, Environmental Soils,
Building Safety, Code Enforcement, Education and Service to the public.
Elected and Appointed Officials…………………………...………………………………………………………………………………………...…………...….3
Introduction .......................................................................................................................................................................................... ..4
Overview.................................................................................................................................................................................................. 6
Key Department Issues ..................................................................................................................................................................... 7
Population Growth ............................................................................................................................................................................... 8
Board of County Commissioner’s 2018-19 Goals & Objectives ................................................................................................. 9
Community Development Performance Measures 2018-19 .................................................................................................. 10
Administrative Services: Accomplishments and Work Plan .................................................................................................... 12
Coordinated Services: Accomplishments and Work Plan ......................................................................................................... 13
Code Enforcement: Accomplishments and Work Plan ............................................................................................................. 15
Building Safety: Accomplishments and Work Plan .................................................................................................................... 19
Environmental Soils: Accomplishments and Work Plan .......................................................................................................... 22
Planning: Accomplishments and Work Plan ............................................................................................................................... 25
Community Involvement Report .................................................................................................................................................... 32
Appendix: 1: CDD Performance Measures Scorecard ............................................................................................................ 35
Appendix 2: Staff Directory .............................................................................................................................................................. 37
3
Elected and Appointed Officials
BOARD OF COUNTY COMMISSIONERS
Tony DeBone, Chair
Philip G. Henderson, Vice Chair
Tammy Baney, Commissioner
C OUNTY ADMINISTRATION
Tom Anderson, County Administration I Erik Kropp, Deputy County Administrator
P LANNING COMMISSION
Dale Crawford - At Large ( Chair)
Maggie Kirby - Bend Area (Vice Chair)
Steve Swisher - Sisters Area
Hugh Palcic - South County
Jim Beeger - Bend Area
Jessica Kieras - Redmond Area
Les Hudson - At Large
H ISTORIC LANDMARKS COMMISSION
Chris Horting-Jones, Chair - Unincorporated
Sharon Leighty, Vice Chair - Unincorporated
Bill Olsen - Pioneer Association
Dennis Schmidling, Secretary - City of Sisters
Rachel Stemach - Unincorporated
Kelly Madden - Ex-Officio
H EARINGS OFFICERS
Liz Fancher I Gregory J. Frank I Stephanie Hicks I Dan Olsen I Will Van Vactor
B ICYCLE AND PEDESTRIAN ADVISORY COMMITTEE
Cheryl Howard - Chair
Christopher Cassard - Vice Chair
Brad Tower
Katrina Lagenderfer
Greg Svelund
Ann Marland
Mark Smith
Katie Hammer
Michelle DeSilva
Rick Root
Wendy Holzman
Scott Ferguson
Dave Thomson
4
Introduction
Purpose
The Annual Report & Work Plan highlights the department’s 2017-18 accomplishments and 2018-19 Work
Plan. The Annual Report & Work Plan is developed to:
· Report on the department’s achievements and performance the prior year;
· Implement the Board of County Commissioners (BOCC) goals and objectives;
· Implement the Deschutes County Customer Service “Every Time” Standards;
· Effectively and efficiently manage organizational assets, capabilities, and finances;
· Fulfill the department’s regulatory compliance requirements;
· Enhance the County as a safe, sustainable, and highly desirable place to live, work, learn,
recreate, visit, and more; and
· Address changes in state law.
Summaries of CDD’s performance measure results are provided in each division’s section as well as in the
CDD Scorecard in the Appendix. A summary of the department’s overall Work Plan is also provided in the
Appendix.
Adoption
The BOCC adopts the Annual Report & Work Plan after considering public, stakeholder and partner
organization input, and Planning Commission and Historic Landmarks Commission recommendations.
The Work Plan often includes more projects than there are resources available. CDD coordinates with the
BOCC throughout the year to prioritize and initiate projects. Projects not initiated are often carried over to
future years.
SISTERS CITY HALL
520 East Cascade
Ave.
Tuesday & Friday
9:00-4:00
REDMOND CITY
HALL
437 SW 9th St.,
Suite 202
Tuesday 8:00-
4:30
LA PINE CITY HALL
16345 Sixth Street
Monday & Thursday
9:00-4:00
MAIN OFFICE
117 NW Lafayette
Ave. Bend
Mon., Tues., Thurs.,
Fri. 8:00-5:00
Wed. 9:00-5:00
Deschutes County Community Development Locations
5
Department Overview
The Community Development Department (CDD) oversees
building safety and electrical services, planning and zoning,
environmental review, code enforcement and administrative
services for Deschutes County. CDD consists of six divisions
which provide coordinated planning and development services.
The divisions include the following:
· ADMINISTRATIVE SERVICES
Provides oversight for all departmental operations and
facilities, human resources, budget, customer services,
technology and performance measures. Systems Analyst
staff are responsible for the integration of technology
across all CDD divisions and coordinates with the cities as
well as providing direct service to the public via application
training and support, web-based mapping, reporting
services and data distribution.
· COORDINATED SERVICES DIVISION
Provides coordination of permitting and “front line” direct
services to customers at the main office in Bend and at
the Redmond, Sisters and La Pine City Halls.
· CODE ENFORCEMENT
Code enforcement is responsible for investigating code
violation complaints to ensure compliance with each of
the codes and statutes administered by CDD, and
provides direct service on contract to the City of La Pine
for solid waste violations.
· BUILDING SAFETY DIVISION
Provides construction plan reviews, consultation and
inspections to assure compliance with federal and state
building codes in the rural County and cities of Sisters and
La Pine.
· ENVIRONMENTAL SOILS DIVISION
Regulates on-site wastewater treatment systems (septic)
and monitors environmental factors for public health and
resource protection.
· PLANNING DIVISION
The Planning Division is separated into two operational
areas, Current and Long Range Planning. Current
Planning processes individual land use applications and
provides information to the public on all land use related
issues. Long Range Planning addresses the future needs
of the community through updates to the comprehensive
plan, changes to County Code and other special projects.
6
Department Overview
FY 2015 FY 2016 FY 2017 FY 2018
Total FTE’s 34.00 36.00 45.00 52.00
FY 2019
56.00
1 FY 16 Reserves: $1,037,652
2 FY 17 Reserves: $1,375,000
3 FY 18 Reserves: $ 823,610
4 FY 19 Reserves: $1,372,679
Staff Summary
Organizational Chart
Budget Summary
FY 2015 FY 2016 1 FY 2017 2 FY 20183
Resources $7,833,348 $7,213,683 $8,420,357 $8,978,919
FY 2019 4
$10,657,457
Requirements $7,833,348 $7,213,683 $8,420,357 $8,978,919 $10,657,457
7
Key Department Issues
FY 2018 - 2019
Key CDD fiscal issues and operational challenges in FY 2018-19 are summarized below, as well as emerging
departmental and community issues. These issues directly affect CDD’s 2018-19 work plan.
Fiscal Issues
· Ensure costs are fully accounted for and recovered through fees and other revenue sources.
· Ensure financial stability and ongoing operations through establishing a long term financial plan.
· Proposed budget includes 4 new FTE to meet business demands and achieve performance measures.
· Proposed budget 18% increase over FY 18; includes cost of new FTE, work stations & vehicles, COLA
and merit increases, and County indirect charges.
Operational Challenges and Opportunities
· Maintaining high customer service levels with appropriate staffing levels.
· Responding to new regulations and laws as outcome of 2018/19 legislative sessions.
· Processing complex and controversial land use applications and decisions and code enforcement
cases.
· Preparing for workforce turnover through succession planning and staff retention strategies.
· Addressing affordable housing.
· Improving website, development statistics, and other reports.
Emerging Issues
· Managing population growth and demographic changes
· Addressing a growing need for affordable housing
· Preserving and protecting natural resources, water quality and quantity
· Improving transportation systems
· Anticipating new economic and agricultural opportunities
· Maintaining and enhancing high quality of life
· Reducing natural hazard risks, preparing for disaster resilience
· Planning for healthy and safe communities
· Regional planning, coordination, partnerships
· Expanding recreational opportunities
· Facilitating access to health care and higher education
8
Population Growth
Geographic Area 2000 2010
AAGR
2000-2010
2018 2043 2068
Deschutes County 116,277 157,905 3.1% 187,621 301,999 432,930
Bend 52,163 77,010 4.0% 91,373 162,336 255,291
Redmond 15,524 26,508 5.5% 29,364 51,617 82,575
Sisters 961 2,038 7.8% 2,691 5,169 8,431
La Pine 899 1,653 6.3% 1,833 3,954 5,894
Unincorporated 45,280 50,524 1.0% 62,360 79,236 80,739
Central Oregon is a dynamic region
and an extraordinary place to live,
work, learn, recreate and visit as
clearly demonstrated by the
sustained population growth the
region has seen over the past six
decades.
This page provides a snapshot of the
County’s growth since 1960 and the
preliminary 50-year Portland State
University, Oregon Population
Forecast Program, through 2068.
TOTAL DESCHUTES COUNTY POPULATION & FORECAST: 1960-2065
HISTORICAL AND PORTLAND STATE UNIVERSITY FORECAST TRENDS
Enhancing the lives of citizens by delivering quality services in a cost-effective manner
SAFE COMMUNITIES
Protect the community through planning, preparedness and delivery of coordinated services
1. Provide safe and secure communities through coordinated public safety services.
2. Reduce crime and recidivism through prevention, intervention, supervision and enforcement.
3. Collaborate with partners to prepare for and respond to emergencies and disasters
HEALTHY PEOPLE
Enhance and protect the health and well being of communities and their residents
1. Support and advance the health and safety of Deschutes County’s diverse populations.
2. Promote well-being through behavioral health and community support programs.
3. Help to sustain natural resources in balance with other community needs.
ECONOMIC VITALITY
Promote policies and actions that sustain and simulate economic vitality
1. Support affordable housing options through availability of lands and appropriate regulation.
2. Administer land use programs that promote livability, and sustainability.
3. Maintain a safe, efficient and sustainable transportation system.
4. Partner with organizations and manage County assets to attract business development, tourism,
and recreation.
SERVICE DELIVERY
Provide solution-oriented service that is cost effective and efficient.
1. Ensure quality service delivery through the use of innovative technology and systems.
2. Support and promote Deschutes County Customer Service “Every Time” standards.
3. Promote community participation and engagement with County government.
4. Preserve and enhance capital assets and strengthen fiscal security.
5. Provide collaborative internal support for County operations.
9
FY2018-19 Goals & Objectives
10
Performance Measures
The Community Development Department’s 2018-19 goals are reflected in the performance measures
below. These performance measures strategically and comprehensively align all of CDD’s operations with
the Board of County Commissioners’ (BOCC) 2018-19 Goals and Objectives and the County’s Customer
Service Standards.
The performance measures address service delivery expectations from the perspective of CDD’s customers;
ensure the department fulfills its regulatory compliance requirements; effectively manage the organization’s
assets, capacities, and finances; and preserve and enhance the County as a safe, sustainable, and desirable
place to live, visit, work, learn and recreate.
CDD performance measures implement the BOCC’s FY 2018-19 goals and objectives. Each performance
measure references the applicable BOCC goal and objective.
For example, CDD performance measure 4, which is to achieve 85% voluntary compliance in Code
Enforcement cases, implements the BOCC’s Safe Communities Objective 1 to provide safe and secure
communities through coordinated public safety and services will include the reference “SC-1” in bold type.
· SAFE COMMUNITIES (SC)
· HEALTHY PEOPLE (HP)
· ECONOMIC VITALITY (EV)
· SERVICE DELIVERY (SD)
All CDD
1. Complete single family dwelling permit process from Application Acceptance to Ready to Issue in 30
days. (SD-1)
2. Complete commercial structural permit process from Application Acceptance to Ready to Issue in 35
days. (SD-1)
3. Achieve a customer feedback rating of 2.9 (out of 3.0) or better. (SD-2)
Coordinated Services and Code Enforcement
4. Achieve 85% voluntary compliance in Code Enforcement cases. (SC-1)
5. Resolve 75% of Code Enforcement cases within 12 months. (SC-1)
6. Complete Code Enforcement Procedures Manual amendments. (SC-1)
7. Complete structural permit Ready-to-Issue turnaround time of 4 days. (SD-1)
Building Safety
8. Achieve an average of 6-10 stops at different construction job sites per day for each Building
Inspector. Each stop may consist of multiple inspections. (SD-1)
9. Achieve an average turnaround time on building plan reviews of 8-10 days. (SD-1)
11
Performance Measures (Cont.)
Environmental Soils
9. Issue new onsite septic system permits within 15 days of receiving a complete application. (SD-1)
10. Achieve compliance with the ATT operation and maintenance reporting requirements of 95%. (HP-3)
Planning
11. Issue all planning administrative (staff) decisions for land use actions requiring prior notice within 45
days of determination of complete application. (SD-1)
12. Issue all planning administrative (staff) decisions for land use actions that do not require prior notice
within 21 days of determination of complete application. (SD-1)
13. Coordinate with cities regarding growth management. (EV-1, EV-2, EV-3, EV-4, HP-1)
14. Coordinate with the City of Bend to implement the Bend Airport Master Plan.( EV-2, EV-4)
15. Coordinate with the City of Redmond to entitle a large lot industrial site. (EV-4)
16. Re-evaluate agricultural land designations. (EV-2, SD-3)
17. Complete Sisters Country Vision Plan in coordination with the City of Sisters and Central Oregon
Intergovernmental Council. (EV-2)
12
Administrative Services
Overview
Administrative Services provides oversight for all departmental operations and facilities, human resources,
budget, customer services, technology and performance measures.
Administrative Services includes the Community Development Director, Senior Management Analyst, two
Systems Analysts, and one Administrative Assistant.
Accomplishments
· Monitored new performance measures to evaluate the efficiency and effectiveness of departmental
operations and processes.
· Completed departmental Business Processes Audit and implemented 90% of recommendations.
· Implemented new accounting, human resources, and timekeeping
software.
· Began remodel of CDD lobby to improve safety, customer services, and efficiency.
· Distributed performance measure reports to internal and external customers.
· Worked with the County’s database administrator to implement the use of genealogy within Accela and
DIAL, allowing reverse chronological research of parcel changes.
Work Plan
· Complete remodel CDD lobby to improve safety,
customer services, and efficiency.
· Monitor a new performance measure to target the
number of days from building permit acceptance to
ready to issue of 30 days.
· Implement CDD information technology strategic plan.
· Update CDD website, including division and project
webpages.
· Create a new web-based CDD newsletter to report
department news, development statistics,
performance measure results, notable quasi-judicial
land use decisions, long range planning updates, and
department news.
13
Coordinated Services
Overview
The Coordinated Services Division provides service to customers at the main office in Bend, as well as in
City Halls in Redmond, La Pine and Sisters. The Division consists of nine permit technicians. Staff work to
ensure minimal wait times, provide accurate information to the public and ensure the efficient operation
of the front counter and coordination among all divisions. Staff also perform basic building plan reviews.
Accomplishments
· Permit Technicians currently staff three satellite offices
one day per week each, increasing to two days per week
due to permit volumes. The ability to be co-located in
each jurisdiction’s city hall has greatly enhanced
communication while processing permits. A significant
number of projects have been initiated in cities,
requiring a substantial amount of staff time. The
Redmond satellite office continues to see only a minimal
number of customers each week.
· There was increased use of our online permitting
services this past year.
· Maintained a high level of customer service during a
period of increased activity and new staff training.
· In coordination with Administrative Services,
Coordinated Services continues to assess equipment
used by staff to ensure operational needs are met. The
team developed project lists that will enhance service,
staff efficiency and communications.
Projects included:
· Providing smart phones to building and environmental
health inspectors and code enforcement technicians in
the field to provide real-time inspection results; making
data available to inspectors in the field; and improving
communication, photography and printing tools;
· Reviewing business processes and procedures and
making several adjustments to accommodate and fully
utilize Accela.
· Continued to create efficiencies using the Accela
14
Coordinated Services (cont.)
permitting software. As the software evolves and new tools become available, Deschutes County continues
to be a statewide leader in offering training opportunities to our customers and regional agency partners
using the software.
· Deschutes County has created an Accela ePermitting Advisory Group that will be looking at the future of
State ePermitting systems and how it can best fit the needs of the jurisdictions statewide. This is both an
opportunity to discuss system issues and to offer suggestions for improvements to meet Deschutes
County’s needs. The state has been supportive of this group and its suggestions.
Performance Measures
· Percentage of permits applied for at counter target is 40%. Results: 70.1%. Did not achieve performance
measure.
Work Plan
· Continue to coordinate and conduct public outreach and education on Accela and related elements to
increase customer use of ePermitting, and encourage submittal of applications for participating
jurisdictions.
· Continue to monitor customer and permit volumes in City of Sisters and City of La Pine to ensure
resources are allocated to those locations ensuring customers are served in a timely and efficient
manner.
· Increase customer and public education on Accela and online permit applications in coordination with
Information Systems staff to achieve performance measure.
· Continue to explore options for improving efficiencies for permit applications submittals.
· Work with the new City of La Pine Community Development Director to improve efficiencies for
reviewing building permit applications, the issuance of complex permits and Certificate of Occupancies
for properties located in the City.
· Continue working with the City of Sisters to improve efficiencies in review of permit applications and
issuance of those permits.
· Serve on statewide ePermitting committee, participate in national Accela conference, and pursue other
actions to ensure Accela meets Deschutes County’s needs.
· Continue to cross train permit technicians to perform simple plan reviews and participate in statewide
permit technician training programs and Central Oregon Planners Network Training.
· Achieve 25% of all permits being submitted electronically, with the exception of planning applications
(the capability does not yet exist).
· Establish and monitor a new performance measure—the target number of days for structural permit
ready to issue turnaround time for Coordinated Services of four days.
15
Code Enforcement
Overview
The Code Enforcement program consists of three Code Enforcement Specialists plus a volunteer. The
program is managed by the Coordinated Services Administrative Manager and is supported by a law
enforcement technician from the Sheriff’s Department and operating divisions. Code Enforcement is
responsible for investigating code violation complaints associated with building, land use, onsite wastewater
disposal and solid waste codes (by contract with the Solid Waste Department). The program’s overriding
goal is to achieve voluntary compliance. If necessary, citations are issued for prosecution in Circuit Court or
before a Code Enforcement hearings officer.
The program continues to adapt to the County’s challenges of growth and diversification, incorporating new
measures to ensure timely code compliance. With the legalization of marijuana, Code Enforcement has
been the leading entity for receiving and investigating signed and anonymous complaints. Code
Enforcement closely coordinates with CDD divisions, the Sheriff’s Office, the District Attorney’s Office, and
state agencies to achieve code and legal compliance of marijuana operations.
Voluntary compliance remains the Code Enforcement program’s core objective and staff continue to refine
best practices to achieve this outcome. However, an ever-growing number of cases require further code
enforcement action because of lagging correction or non-compliance. Through the continuing development
and refinement of Procedures for Administrative Civil Penalty, Code Enforcement is obtaining expedited
compliance from citations, a contrast to court adjudication and greater cost recovery.
A disconcerting trend is the necessity for County abatement in some cases. In abatement, the County
affects the cure of violations with prioritization on cost recovery. Abatement action is reserved for matters
of chronic nuisance and public health and safety. In response to this trend, Code Enforcement is closely
coordinating with other County departments in the development and enactment of abatement plans.
BEFORE AFTER
16
Code Enforcement (cont.)
Accomplishments
· Code enforcement resolved 450 cases in 2017.
· Staff found that using volunteers in the proactive code enforcement program was once again a great
success. Volunteers directly enhanced the program’s productivity and efficiency through reviews of
Temporary Use Permits for compliance with conditional use decisions, including medical hardships,
removal of manufactured homes for storage permits and for living in RVs.
· Successfully coordinated with the inmate work crew to resolve solid waste cases. This partnership between
two County departments helps resolve difficult cases and helps homeowners come into compliance. The
County Road Department is also involved in helping to abate properties with hazardous structures.
· Created a new anonymous marijuana complaint form, providing parties the option to submit the
anonymous complaints.
· Created a new case type for marijuana complaints in order to monitor those cases. This will allow for easier
and consistent reporting.
· Staff started issuing a “Notice of Civil Penalty“ before a Hearings Officer rather than Circuit Court. This new
process has allowed staff to schedule multiple hearings per day, which expedites cases. It also allows staff to
have a lien placed on the property if the property owner has not complied with County Code and pursue
further action, as needed.
NEW CODE ENFORCEMENT CASES
17
Performance Measures
· Achieve 85% voluntary compliance. Table 1 below shows the program is within range of achieving this
performance measure with 83.66% of cases resolved voluntarily.
· Resolve cases within 12 months of opening a case. Table 2 shows that 84% of cases were closed within 12
months. The program is in within range of achieving this performance measure.
TABLE 1—COMPLIANCE
TABLE 2—CASE TURNAROUND
Code Enforcement (cont.)
18
Work Plan
· Achieve 85% voluntary compliance in Code Enforcement cases.
· Resolve 85% of Code Enforcement cases within 12 months.
· Continue coordinating with the Sheriff’s Office, District Attorney, Legal Counsel, and Planning staff to
track, process, and resolve marijuana complaints in a timely fashion and revisit the approach to
marijuana code violations with the BOCC.
· Update the Code Enforcement Policy and Procedure Manual and County Code, if applicable, to
implement:
* BOCC direction on the approach to marijuana code enforcement and associated procedures to
process violations;
* Land use procedures code amendments;
* Other housekeeping amendments to reflect business practices.
· Continue to utilize the inmate work crew to resolve solid waste cases where the property owner is
unable to comply with County Code due to medical issues.
· Continue proactive efforts in investigation of illegal second dwellings, review temporary use permits, and
follow up on replacement dwellings.
· Continue to establish relationships with homeowners’ associations, including offering to speak at
meetings to share information and enforcement operating procedures.
· Survey other jurisdictions and incorporate innovative enforcement practices where appropriate. This
effort includes direct involvement with the Oregon Code Enforcement Association (OCEA) conference
participation and networking.
· Administer the Volunteer Program, focusing on reviewing temporary land use approvals for medical
hardships which require the submittal of annual reports and similar cases.
· In cooperation with the Building Safety Division, participate in the development of a text amendment on
the County Outdoor Lighting Ordinance. The amendment will update tables to include compact
florescent lighting and LED options.
· Consider proactive review and enforcement of non-compliance with land use decision’s conditions of
approval.
· Create a tracking system for code enforcement cases submitted and processed as part of the land use
application process. Submit report to the BOCC in early 2019.
· Refine property abatement process to cure violations.
Code Enforcement (cont.)
19
Overview
The Building Safety Division interprets and enforces the state-mandated building codes through a process
of education and a clear and fair application of the specialty codes. The Division provides all of these
services throughout the rural county, the Cities of La Pine and Sisters, and various services to Lake,
Jefferson, Klamath and Crook counties, the Cities of Bend, Redmond and the State of Oregon Building
Codes Division on an as needed basis. The Division consists of the Building Safety Director, Assistant
Building Safety Director, and 15 Building Inspectors.
Accomplishments
· Issued 580 new single-family dwelling permits in 2017 for all Deschutes County building jurisdictions.
These include 43 new homes in City of La Pine and 91 new homes in the City of Sisters.
· Nominated Angie Havinear as Oregon Building Officials Association as Permit Technician of the Year. Ms.
Havinear earned the award.
· Continued to enhance Accela’s capabilities through identifying issues, articulating business needs and
finding solutions and opportunities with this emerging building inspection software.
· Continued to cross-train all staff members to improve efficiencies.
· Continued to diversify division staff with the hiring of our newest Fire & Life Safety Plans Examiner.
· Hired the division’s first licensed Architect
as a Fire & Life Safety Plans Examiner.
· Facilitated the approval of the Sisters’
Assisted Living Facility.
· Participated in the preconstruction
meetings for dozens of marijuana related
facilities.
· Participated in the construction process
for The Cloud Chaser, Mt. Bachelor’s
newest ski lift.
· Participated in the construction process
for a new medical facility in La Pine.
· Maintained inspector certifications.
· Presented to:
· CCB licensed contractors through
CCB’s local educational program at
COCC.
Building Safety
20
· A well-attended educational program that included all local building jurisdictions and the local design
professional community through a partnership with the local International Code Council chapter.
· Local chapter of International Association of Plumbing and Mechanical Officials.
· Redmond Proficiency Academy Tiny House class in 2017.
Building Safety (cont.)
NUMBER OF NEW HOMES
NUMBER OF PERMITS ISSUED
21
Performance Measures
· Achieve 6-10 stops at different construction job sites per day for
each building inspector. Each stop consists of multiple
inspections. Achieved: 10.28.
· Complete 2-4 residential plan reviews per day per plans
examiner. Achieved: 1.3.
· Percentage of permits applied for electronically: 20%-40%.
Achieved 29.9%
· Percentage of inspections scheduled electronically: 50%-80%.
Achieved 60.4%.
· Residential plan review turnaround time in days: 2-8. Achieved
12.32.
· Inspections completed same day as requests: 90-100%.
Achieved 98.9%.
Work Plan
· Manage staffing resources to meet increased business demands, particularly with a diversity of projects
in Sisters and La Pine.
· Continue succession planning, cross-training, and technology and vehicle investments to maintain and
improve efficiencies.
· Achieve an average of 6-10 stops at
different construction job sites per day for
each building inspector. Each “stop”
includes multiple inspections.
· Achieve an average turnaround time on
building plan reviews of 2-8 days.
· Coordinate with Information Systems staff
to promote and educate customers on how
to apply for permits and inspections
electronically.
· Participate in public, community, and
customer-specific education and outreach
efforts.
· Continue to serve in regional and statewide
and statewide leadership positions to
support Deschutes County and Central
Oregon interests.
Building Safety (cont.)
22
Overview
The Environmental Soils Division is staffed by
one Environmental Health Supervisor, one
Environmental Health Specialist, one
Environmental Health Specialist Trainee
and one on-call inspector who provide site
evaluations, design review, permitting,
inspection, education and coordination
with DEQ for onsite wastewater treatment
and dispersal systems. Additional support
staff include a permit technician. Staff also
inspect sewage pumper trucks, report on
the condition of existing wastewater
systems, maintain an Operations and
Maintenance tracking system, provide the
public with information on wastewater
treatment systems and regulations, and
investigate sewage hazards. Staff are also
engaged in the proactive pursuit of
protecting the groundwater in Deschutes
County.
Accomplishments
· Assessed 229 sites for onsite wastewater treatment and dispersal systems, a decrease of approximately
20% from 2016, and issued 1,361 permits and authorizations for new and existing onsite treatment and
dispersal systems, an increase of 11% from 2016. Assessed sites in 2016 included two new subdivisions. In
general, applications are more complex and technical compared to recent previous years.
· Regularly coordinated with Department of Environmental Quality (DEQ), including the hydrologist in the
Western Region office, to determine the circumstances in South County requiring protective onsite
wastewater systems. Staff continued to support and work with DEQ staff on South Deschutes/Northern
Klamath Groundwater Protection Steering Committee recommendations.
· Continued coordination with the Deschutes County/NeighborImpact Loan Partnership program that
provides financial assistance to South County property owners when a nitrogen-reducing ATT system is
required to repair a failing onsite system.
· Made available to property owners in South County a rebate of $3,750 per property for upgrading
conventional onsite systems to nitrogen reducing pollution reduction systems. No property owners
pursued this opportunity in 2017.
· Coordinated with the City of Bend to assess sites eligible for onsite wastewater treatment and dispersal
Environmental Soils
23
systems due to their distances from a sewer collection facility. Coordinated on proposed developments
with City staff.
· Updated Operation & Maintenance database for systems required to have service agreements and
annual reporting. Achieved 96.5% compliance on 657 accounts. Multiple Environmental Soils staff are
familiar with the database and most communications with service providers occur electronically.
Performance Measures
· New septic system permit process control turnaround time: 5-15 days. Achieved: 11.02.
Environmental Soils (cont.)
SITE EVALUATIONS
SEPTIC PERMITS ISSUED
24
· Percentage of permits applied for electronically: 15%-50%. Achieved: 5.5%.
· Percentage of inspections scheduled electronically: 35%-65%. Achieved 37.9%
· Pre-cover inspections completed same day as request: 90-100%. Achieved 94.9%.
Environmental Soils (cont.)
Work Plan
· Maintain or exceed service level goals and permit application
processing time for site evaluations, design review and inspection of
onsite wastewater treatment and dispersal systems.
· Achieve a 10-day turnaround for new construction permits.
· Prioritize addressing sewage health hazards and protecting public
health and the environment.
· Continue working with the DEQ on permitting protective onsite
wastewater systems in South Deschutes County.
· Participate with DEQ in the pursuit of groundwater protection
solutions and possible implementation of the South Deschutes/
Northern Klamath Groundwater Protection Steering Committee
recommendations.
· Provide financial assistance opportunities when needed and
appropriate to assist South Deschutes County property owners who
do not qualify for conventional loans to upgrade conventional
onsite systems to nitrogen reducing pollution reduction systems
(Nitrogen Reducing System Rebates and the NeighborImpact Non-
conforming Loan partnership).
· Participate in the City of Bend Storm Water Public Advisory Group.
· Continue coordination with the City of Bend and DEQ regarding the
southeast sewer interceptor and sewer expansion, and the impact
on homeowners with onsite wastewater systems.
· Maintain and update the South Deschutes County Groundwater
Protection Annual Report.
· Participate in DEQ Accela task force to improve efficiency and clarity
with the electronic permit system across the onsite program.
· Participate in the Upper Deschutes Agricultural Water Quality
Management Area Local Advisory Committee.
· Coordinate with Information Systems staff to promote and educate
customers on electronic permit submittals and inspection
scheduling.
· Coordinate with Central Oregon Association of Realtors to inform
South County property owners of vacant recreational lot policies.
· Long-Term Projects: Update the DEQ contract for the Onsite
Wastewater Treatment System Program to be more consistent with
current rules and requirements (current contract dates from 1981).
25
Overview
The Planning Division consists of two operational areas: Current Planning and Long Range Planning. The
Division consists of 16 employees: a Community Development/Planning Director, 1 Planning Manager, 3
Senior Planners, 1 Senior Transportation Planner, 6 Associate Planners, 4 Assistant Planners, and an
Administrative Assistant
CURRENT PLANNING is responsible for reviewing land use applications for compliance with Deschutes
County Code (DCC) and state law, including zoning, subdivision and development regulations, and facilitating
public hearings with hearings officers and the BOCC. Staff is also responsible for verifying compliance with
land use rules for building permit applications and septic permits; coordinating with Code Enforcement to
respond to complaints and monitor conditions of approval for land use permits; performing road naming
duties and assisting with addressing; and providing assistance at the public information counter, over the
telephone and via email; and addressing in the rural County and city of Redmond, under contract.
LONG RANGE PLANNING is responsible for planning for the future of Deschutes County, including
developing and implementing land use policy with the BOCC, Planning Commission, community and partner
organizations. It is in charge of updating the County Comprehensive Plan and zoning regulations,
coordinating with cities and agencies on various planning projects taking place in the region, including
population forecasts with Portland State University and cities. Staff also monitors and participates in annual
legislative sessions, and serves on numerous local, regional and statewide committees primarily focusing on
transportation, natural resources, growth management and economic development.
Three specific disciplines support both Current and Long-Range planning, including transportation,
wetlands/floodplains, and Information Systems.
TRANSPORTATION PLANNING provides comments and expertise on land use applications, calculates
System Development Charges (SDC’s) as part of land use application review process or upon request;
provides comments to the County’s Risk Management Department regarding traffic issues for permitted
events; participates in the annual County Capital Improvement Plan (CIP) process with the Road
Department; applies for grants for enhanced bicycle and pedestrian facilities in coordination with the
Bicycle and Pedestrian Advisory Committee (BPAC); participates in Oregon Department of Transportation
(ODOT) funded refinement planning; coordinates road issues with Bureau of Land Management (BLM) and
the United States Forest Service (USFS) for urban interface plans; and serves on several local and regional
transportation committees, most notably BPAC, the Bend Metropolitan Planning Organization Technical
Advisory Committee, and Central Oregon Area Commission on Transportation (COACT) Technical Advisory
Committee.
FLOODPLAIN AND WETLANDS PLANNING is responsible for providing comments and expertise on land
use applications, code enforcement, and general property inquiries that require development, fill, or
Planning
26
removal in mapped floodplain and wetlands. Staff maintains certification as an Association of State
Floodplain Managers (ASFPM) Certified Floodplain Manager to provide customers with up-to-date and
accurate information regarding FEMA regulations, surveying requirements, and construction requirements.
Coordination is frequently required with external agencies including FEMA, US Army Corps of Engineers,
Oregon Department of State Lands, Oregon Department of Fish and Wildlife, and the US Forest Service.
Accomplishments
COMPREHENSIVE PLAN AND ZONING TEXT AMENDMENTS
The Planning Division processed:
· Plan amendment and zone change re-designating a property zoned Exclusive Farm Use to Multiple Use
Agriculture near the eastside of Bend.
· Plan amendment and zoning text amendment relating to churches within the Wildlife Area Combining
Zone.
· Plan amendment and zone change re-designating a property zoned Surface Mining to Multiple Use
Agriculture near Bill Martin Road.
· Zone Text amendments addressing lot of record standards and process.
· New urban holding zone for lands recently brought into Bend’s Urban Growth Boundary, but not yet
annexed. Also included minor amendments to Deschutes County’s sign and subdivision ordinances.
LAND USE BOARD OF APPEALS
· Six appeals were filed with the Land Use Board of Appeals in 2017, compared to eight in 2016. Staff also
processed in 2017 a LUBA remand pertaining to Thornburgh Destination Resort.
Planning (cont.)
LAND USE APPLICATIONS
27
MARIJUANA BUSINESSES
The following marijuana applications received approval in 2017:
· 24 for marijuana production
· Two for marijuana processing
· Three for marijuana wholesaling
· One for marijuana retail
The Board of Commissioners also
heard five appeals in 2017 pertaining
to marijuana production and
processing.
NON-FARM DWELLINGS
The Planning Division received 21
nonfarm dwelling applications in 2017,
compared with 39 for 2016.
PARTITION AND SUBDIVISION
PLATS
Fifteen final plats were recorded in 2017 or are in the process of being recorded, creating a total of 48
residential lots.
PROMINENT APPLICATIONS
Noteworthy land use applications in 2017 included, a solar photovoltaic system, dog kennel; temporary use/
medical hardship dwelling, Mazama Bed and Breakfast/Campground, at-risk youth school, water ski lake/
cluster development, lot of record (Kine), Thornburgh LUBA remand, and marijuana production, processing
and retail applications.
Performance Measures
· Process land use applications without prior notice in 14-35 days; target 21 days. Achieved. 28.7 days.
· Process land use applications with prior public notice in 30-60 days; target 45 days. Achieved 33.8 days.
Work Plan
AGRICULTURAL LANDS RE-EVALUATION & POTENTIAL RE-DESIGNATION: Initiate a local non-resource
lands project to re-evaluate agricultural land designations, amend the Comprehensive Plan to establish non-
resource lands standards and criteria; establish a new zoning district(s); and consider initiating re-
designations of agricultural lands meeting the new non-resource lands standards and criteria. Serve on
state committee(s) to define non-resource lands and/or propose amendments to state law in the 2019
Legislative Session, and monitor Douglas County’s non-resource lands project. Rename non-resource lands
for the project’s intended purpose.
MARIJUANA REGULATIONS: Update the County’s marijuana land use program.
Planning (cont.)
28
COMMUNITY & AREA PLANS: Complete Sisters Country Horizons Plan. Engage Tumalo, Terrebonne, and
Newberry Country residents to determine if community plans, goals, and policies meet the current and
future needs of the area, and determine community interest and readiness for a community plan update.
Only one or two such planning efforts may be initiated each fiscal year.
GROWTH MANAGEMENT COORDINATION & AFFORDABLE HOUSING: Coordinate with cities, County
departments, state agencies and organizations to develop and implement growth management plans, and
address affordable housing. Participate in state legislative committee(s) and the 2019 Legislative Session to
allow rural accessory dwelling units. Consider implementation in 2019-20 if rural ADUs are allowed.
RURAL INDUSTRIAL PLAN AMENDMENT & DESCHUTES JUNCTION MASTER PLAN: Complete process
to amend the Comprehensive Plan to allow for new rural industrial designations. Initiate a Deschutes
Junction Master Plan as resources become available.
NATURAL RESOURCES / WATER: Complete the series of regional panel experts addressing water resource
and conservation issues with a particularly emphasis on the relationship to land use and population growth
and development. Consider conducting additional panels addressing other long range planning projects.
GRADING ORDINANCE: Consider and evaluate whether to develop a grading ordinance, beginning with a
briefing to the BOCC in fall 2018.
CENTRAL OREGON LARGE-LOT INDUSTRIAL LAND NEED: Continue to coordinate with the City of
Redmond to initiate a UGB amendment for a regional large lot industrial campus.
TRANSPORTATION
· Continue to coordinate with the City of Bend to
amend the County’s Comprehensive Plan and
Development Code to allow new airport-related
businesses at the Bend Airport through a
streamlined permitting process.
· Initiate County Transportation System Plan (TSP)
update in coordination with County Road Dept. if
funded by the Oregon Dept. of Transportation.
· Serve on the US 97 Parkway facilities management
plan technical advisory committee.
· Participate in the County Road Dept.’s
Transportation Safety Action Plan (TSAP) process.
· Initiate amendment to DCC 17.16.105 and related
code sections regarding access requirements to
rural subdivisions.
BEND URBAN RESERVE AREA (URA): Coordinate with
the City of Bend, agencies, and residents to establish an
URA to protect rural lands for future urbanization and to
facilitate future urban growth boundary (UGB) expansions.
Planning (cont.)
29
NATURAL HAZARDS: Consider implementing the recommendations from the University of Oregon’s
Community Service Center’s (CSC) review of County Codes and polices regarding wildfire mitigation
beginning with a BOCC briefing on the CSC study, potential amendments, and impacts in the Wildland
Urban Interface. Involve the new Cohesive Strategies Coordinator in the briefing and discussions.
OUTDOOR MASS GATHERING PERMIT AMENDMENTS: Consider amending Deschutes County Code 8.16
pertaining to Outdoor Mass Gatherings in coordination with County Legal Counsel if resources are available.
HISTORIC PRESERVATION—CERTIFIED LOCAL GOVERNMENT (CLG) GRANT:
· Administer the 2017-18 CLG Grant from the State Historic Preservation Office, including managing
the Sisters historic inventory project, and supporting Historic Preservation Month.
· Apply for 2019-2020 CLG Grant, including coordinating with the Historic Landmarks Commission and
City of Sisters on priority projects to including in the grant proposal.
PLANNING COMMISSION & HISTORIC LANDMARKS COMMISSION POLICY & PROCEDURES
MANUALS: Develop policy and procedures manuals for the Planning Commission and Historic Landmarks
Commission with subcommittees of each body. The purpose of the manual is provide a helpful reference
guide pertaining to each commission’s unique purpose, authorities, roles, decision making processes,
applicable laws/regulations and documents, public meeting requirements, etc.
ONGOING ANNUAL PROJECTS
· Conduct joint meeting / tour(s) with BOCC and Planning Commission.
· Complete housing keeping and legislative text amendments to ensure County Code complies with
state law. Consider implementing legislative amendments stemming from laws enacted by the 2019
Oregon Legislative Session.
· Population Forecast: Coordinate with the County Assessor and Administration Office to complete the
Portland State University, Population Research Center, annual Housing Unit and Population
Questionnaire.
TRACKING SYSTEMS: DEVELOP, MAINTAIN, AND IMPROVE
TRACKING SYSTEMS FOR:
· Comprehensive Plan and Community/Area Plan
implementation activities, updates, necessary
revisions, and potential areas for new plans.
· Destination Resort overnight lodging units.
· Limited Use Permits: Agri-tourism and other
commercial events and activities.
· Marijuana Annual Reports.
· Non-farm dwellings.
· Medical Hardships.
· Conditions of Approval, as necessary
Planning (cont.)
Background
2017 Deschutes County Community
Involvement Report
Statewide Planning Goal 1, Citizen Involvement, requires cities
and counties to create a citizen involvement program that
provides opportunities for community participation in land use
planning processes and decisions. Land use legislation, policies
and implementation measures made by Oregonians over 40
years ago helped shape Oregon’s urban and rural environments.
Likewise, choices made today will ultimately shape these areas in
the future. Successful land use planning occurs through an open
and public process that provides room for information gathering,
analysis and vigorous debate. Deschutes County’s Community
Involvement program is defined in Section 1.2 of the
Comprehensive Plan. This chapter identifies the County Planning
Commission as the committee for citizen involvement. It also
contains the County’s Community Involvement goal and
corresponding five policies that comply with Goal 1.
This report briefly discusses the noteworthy community
involvement actions undertaken by the Planning Division in 2017.
The report is intended to provide county residents and
stakeholders with a tool to assess its effectiveness and offer
additional suggestions the County can utilize to ensure that its
diverse communities remain actively involved in land use
planning discussions.
CURRENT PLANNING
Administering the zoning code requires the Current Planning
Division to process individual land use applications, zoning review
and sign-off for building and septic permits. Current planners
maintain legally prescribed turnaround times on land use
applications (150-days) and provide customer service through
assistance at the front counter, phone conversations, and
appointments. Phone messages are returned within 24 hours.
MARIJUANA REGULATORY ASSESSMENT
In June 2016, the Deschutes County Board of Commissioners
(BOCC) adopted eight ordinances to regulate the marijuana
production, processing, wholesaling, and retail industries.
Recognizing the unique development patterns in the rural county,
regulations mitigate sight, sound, odor, water, waste disposal, and
access, among others. They are unique among Oregon counties
in three ways:
1. Discretionary standards allow the industry to utilize
emerging technologies for growing and processing
marijuana to demonstrate regulatory compliance;
2017 Community
Involvement
Accomplishments
30
2017 Deschutes County Community
Involvement Report
2. Applications require notification to neighboring property
owners which provide opportunities for public
involvement in land use proceedings; and,
3. Development standards take into consideration rural
zoning, lot patterns, a high desert climate, and agricultural
practices.
After adopting the ordinances, the BOCC committed to re-
evaluating the marijuana regulations. The purpose of the
regulatory assessment is twofold:
· Summarize comments from stakeholder, residents,
interested parties, and state agencies and law enforcement
regarding the effectiveness of the marijuana regulations; and
· Identify regulatory options.
Commencing in October 2017, the Community Development
Department (CDD) prepared an Existing Conditions Report. It
described the marijuana applications submitted to Deschutes
County from September 2016 through September 2017. The
document also summarized the County’s marijuana regulations
and code enforcement philosophy. Upon its release, CDD
initiated a public involvement process to identify prevailing
opinions among industry representatives, stakeholders, and
residents.
PLANNING COMMISSION
The Deschutes County Planning Commission held 22 meetings in
2017 discussing an assortment of issues, including:
· Text amendment to allow existing buildings as a medical
hardship in the Forest Zone
· Fifty-year history of agricultural lands in Deschutes County
· Planning Division annual work plan
· Destination Resort overnight lodging unit tracking
· Community open houses and workshops in Sisters, La Pine,
and Redmond discussing flood plain amendments
· Bend Urban Holding Zone
· Lot of Record amendments
· Flood Plain Zone amendments
· Wildlife Area Combining Zone amendments
· Deschutes Basin work group update
· Sisters Country retreat
· Code Enforcement work session
31
2017 Deschutes County Community
Involvement Report
2017 Deschutes County Community
Involvement Report
HISTORIC LANDMARKS COMMISSION
The Historic Landmarks Commission held 5 meetings in 2017 discussing:
· Certified Local Government grant
· May Preservation Month
· Cline Falls Kiosk
· Hindman Barn stabilization
· Northwest Deschutes County tour
· Training on Certified Local Government and the National Register of Historic Places
· Nomination of Central Oregon Canal Segment for the National Register of Historic Places
32
Planning Commission Tour of
Sisters Country, Fall 2017
33
Historic Landmarks Commission tour of Sisters
Country & Cline Falls, Fall 2017
34
Appendix 1: CDD Performance Measures Scorecard
35
Appendix 1: CDD Performance Measures Scorecard
36
Appendix 2: Staff Directory
Name Title Phone Email
Nick Lelack, AICP Community Development Director (541) 385-1708 Nick.Lelack@deschutes.org
Krista Appleby Building Inspector I (541) 385-1701 Krista.Appleby@deschutes.org
Tim Berg Applications System Analyst III (541) 330-4648 Tim.Berg@deschutes.org
Keri Blackburn Permit Technician (541) 388-6577 Keri.Blackburn@deschutes.org
Todd Cleveland Environmental Health Supervisor (541) 617-4714 Todd.Cleveland@deschutes.org
Kyle Collins Assistant Planner (541) 383-4427 Kyle.Collins@deschutes.org
Rainer Doerge Building Inspector III (541) 385-1702 Rainer.Doerge@deschutes.org
Scott Farm Building Inspector III (541) 385-1402 Scott.Farm@deschutes.org
Lori Furlong Administrative Manager (541) 317-3122 Lori.Furlong@deschutes.org
Brandon Gilmore Applications System Analyst I (541) 317-3193 Brandon.Gilmore@deschutes.org
Owen Gilstrap Building Inspector III—Electrical (541) 388-6614 Owen.Gilstrap@deschutes.org
Chris Gracia Assistant Building Official (541) 388-6578 Chris.Gracia@deschutes.org
Tracy Griffin Administrative Assistant (541) 388-6573 Tracy.Griffin@deschutes.org
John Griley Code Enforcement Specialist (541) 617-4708 John.Griley@deschutes.org
William Groves Senior Planner (541) 388-6518 William.Groves@deschutes.org
Peter Gutowsky Planning Manager (541) 385-1709 Peter.Gutowsky@deschutes.org
Judy Hackett Permit Technician (541) 385-1713 Judy.Hackett@deschutes.org
Angie Havniear Permit Technician (541) 330-4611 Angela.Havniear@deschutes.org
Tim Heck Building Inspector III (541) 388-1047 Tim.Heck@deschutes.org
Zech Heck Associate Planner (541) 385-1704 Zechariah.Heck@deschutes.org
Rodney Hines Permit Technician (541) 383-6710 Rodney.Hines@deschutes.org
Larry Howard Environmental Health Specialist II (541) 330-4666 Larry.Howard@deschutes.org
Steven Jensen Building Inspector III—Plumbing (541) 385-1700 Steven.Jensen@deschutes.org
Brandon Jolley Building Inspector III (541) 322-7182 Brandon.Jolley@deschutes.org
Diane Justus Admin Support Technician (541) 385-1730 Diane.Justus@deschutes.org
Jennifer Lawrence Permit Technician (541) 385-1405 Jennifer.L.Lawrence@deschutes.org
Michael Liskh Building Inspector III (541) 388-1047 Michael.Liskh@deschutes.org
Izze Liu Associate Planner (541) 388-6554 Isabella.Liu@deschutes.org
Nicole Mardell Associate Planner (541) 317-3157 Nicole.Mardell@deschutes.org
Matt Martin Associate Planner (541) 330-4620 Matt.Martin@deschutes.org
Nate Miller Assistant Planner (541) 317-3164 Nate.Miller@deschutes.org
Brian Moore Building Inspector III (541) 323-5221 Brian.Moore@deschutes.org
Lisa Petersen Permit Technician (541) 317-3188 Lisa.Petersen@deschutes.org
Sherri Pinner Management Analyst (541) 385-1712 Sherri.Pinner@deschutes.org
Anthony Raguine Senior Planner (541) 617-4739 Anthony.Raguine@deschutes.org
Tarik Rawlings Assistant Planner (541) 317-3148 Tarik.Rawlings@deschutes.org
Jacob Ripper Senior Planner (541) 385-1759 Jacob.Ripper@deschutes.org
Kiley Rucker Clamons Environmental Health Specialist I (541) 383-6709 Kiley Rucker-Clamons@deschutes.org
37
Peter Russell Senior Transportation Planner (541) 383-6718 Peter.Russell@deschutes.org
Todd Russell Building Inspector III (541) 385-1700 Todd.Russell@deschutes.org
Randy Scheid Building Safety Director (541) 317-3137 Randy.Scheid@deschutes.org
Martha Shields Permit Technician (541) 385-1706 Martha.Shields@deschutes.org
Cynthia Smidt Associate Planner (541) 317-3150 Cynthia.Smidt@deschutes.org
Dan Smith Code Enforcement Specialist 541) 325-1710 Dan.Smith@deschutes.org
Dan Swarthout Building Inspector III (541) 385-1745 Dan.Swarthout@deschutes.org
Chris Tiboni Code Enforcement Specialist (541) 383-4397 Christopher.Tiboni@deschutes.org
Jennifer Tidwell Permit Technician (541) 385-1714 Jennifer.Tidwell@deschutes.org
Hether Ward Assistant Planner (541) 388-6504 Hether.Ward@deschutes.org
Laurie Wilson Building Inspector I (541) 383-6711 Laurie.Worley@deschutes.org
Richard Wright Building Inspector III (541) 617-4746 Richard.Wright@deschutes.org
Tanya Saltzman Associate Planner (541) 388-6528 Tanya.Saltzman@deschutes.org
Appendix 3: Staff Directory
38